Only complaint is my sister orange was very wet and may have ruined some of my stuff and I may have to make a claim.
Tara M | Overall ExperienceCustomer Reviews for U-Haul Storage of McKinley Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mainly the only complaint, the insulation in the roof was ripped, and it was getting wet inside the storage unit. I did get the storage unit first month.Free move my staff out in that first month.
Toni H | Overall ExperienceThe check-in was easy peasy I got there at 10:00 at night and called the number I mean downloaded the app or whatever and it was quick check out I stopped by there and told him I was leaving they said okay wish everything was that easy
William L | Overall ExperienceThanks U Haul your guys are amazing
Mike A | First ImpressionsThere was a staff member that stopped by when we were resting from a long day at work of moving, and we were told that we couldn’t park at the facility we were parked at. It was very rude and made us move. Nowhere to go with our stuff in the storage unit so we packed our stuff out of the storage unit and the storage unit as a 829 or 25 for customer service skills and no identification on who the man was he was just driving the same U-Haul truck we were Latino short order, guy
Armonte C | Overall ExperienceIt was convenient the representative was also friendly and helpful
Lavonte J | First ImpressionsI sat on hold way too long to many times and the online process never did work for me and I had to actually be sent to a facility where I had to check in with a person and it was in a different town so I wasted time gas and I had to pay my ride extra money for time in the ride and it's time it wasn't convenient at all it's not a fun experience and I probably won't ever do it again
Denise M | Online Move InVery quick and easy
Colleen R | Overall ExperienceI really appreciate the 1st month free for the storage rental awesome😊
ANGELA P | First ImpressionsThe men that works at the one on Hickory Road South Bend are rude and definitely should be retrained on how to deal with the public
Dawn E | Online Move InMy experience was great. The staff was very customer friendly and helpful in my time of need. The staff was patient and willing to solve any issues I had.
Cori H | Overall ExperienceOur unit was burglarized during the changing of the doors. The only positive thing I will say is that Courtney and her staff were very helpful. The level of customer service provided at the location was extremely high.
Michelle G | Overall ExperienceNone
Lovers H | First ImpressionsBut I have only been there 3 days, ask me again on 6/20
Jordan S | Online Move InCourtney was great.
Douglas B | Overall Experience