Customer Reviews for U-Haul Storage of Moscow

Rating:

2.0

Very poor customer service from the manager. Rude interaction short and seemed very annoyed to be helping us.

Rating:

5.0

Customer service was excellent!

Rating:

3.0

Make sure the air conditioner works. I said something and the only response I got was OK. You need to pay an additional $16 for going 11 miles over your estimate. Also, it kept saying to service the airbag.

Rating:

4.0

The initial rental did not start out well. We were supposed to pick up in Lewiston, and instead had to drive 40+ miles to pick up. Upon pick up, we had reserved both a hand cart and an appliance dolly, and there were no hand carts available. No apologies were offered. The staff actually did not seem to care at all. The representative that notified me of needing to travel farther did do right by offering an extra day and 100 miles, but the lack of regard for the inconvenience and the staff at pickup was very disappointing.

Rating:

3.0

The gentlemen who checked us in was a bit grumpy and anti-social. He also kept telling me I was flagged as cautionary but wouldn't say why. Not the best customer service experience.

Rating:

5.0

The gentleman who helped me was great.

Rating:

5.0

The equipment was very clean and well maintained. Yes I would recommend to a friend.

Rating:

5.0

Everyone I worked with was great. Very professional. Please acknowledge the excellent customer service these employees provided. Good help is hard to find. Excellent help and service these individuals provided is even more difficult to find. Please see that they are acknowledged for providing such good service to me.

Rating:

3.0

Cut the wait times.

Rating:

5.0

Everything went better than anticipated and there were no problems or last minute surprises.

Rating:

3.0

One thing, the receiver of the uhaul car dolly couldn’t give my cash return, but only would send it to me.

Rating:

5.0

Keep doing what you’re doing!

Rating:

5.0

They made the pick up and inspection process easy. I wish they had more 10-ft trucks, because that’s all I needed, but had to take a 15 ft instead…

Rating:

5.0

No negative whatsoever. Britteny, the manager is always on top. Have rented thru that location before.

Rating:

5.0

New GM is great

Rating:

5.0

Great team!

Rating:

5.0

The folks at Moscow were great. They were busy this morning, but as soon as they were available, they were able to get the truck ready. It would’ve been nice to have a little more fuel on it, but I understand if that’s how businesses run your app is a little outdated and clunky. It would be nice if you improved your app experience it should be more user-friendly.

Rating:

5.0

The representative met me as I drove in to return the equipment and provided an overview of what was going to happen. He then completed an inspection in a timely manner and provided a report of his findings. He was very knowledgeable and willing to be of service. The Moscow U-Haul is a top of the line dealer because of employees like the one that worked with us today.

Rating:

4.0

Don’t tell them the job will take less than 90 minutes if it actually takes 240!

Rating:

3.0

I had a scheduled pickup time, walkin customers were given first come first serve access which meant I was not checked out on schedule...

Rating:

5.0

Fast and easy check out and return process.

Rating:

5.0

I was surprised by how quick both picking up the van was and how quickly I was able to turn it in. Employees on both ends of my use were friendly, knowledgeable and explained questions that I had.

Rating:

1.0

I returned the gas with the same that it was given me, as it related to the paper and the woman charged me $20. She offered me to go put 2$ in the tank when I returned the truck, but I 1. already put gas in the trunk (Which was not full when I received it) and I was blocked in by 3 different trucks when it was time to return the truck. She was not rude, but that is completely unacceptable.

Rating:

5.0

Great staff ! Quick turnaround even at the end of the month on moving day

Rating:

5.0

Only had one person working at the time of my pick up (lunch break) which slowed the process some. Other than that, been here. Before and have been very helpful

Rating:

1.0

Didn't know how to help get the milage for the reservation pick up took over 45 mins to get a person who knew. The unit was not clean at pick up, dropped off cleaner.

Rating:

4.0

We liked the cleanliness, convenience, and security of this storage facility. Our only concern is that the customer service needs improvement, particularly the cranky manager who was less than pleasant every time we encountered her. Overall though we would recommend this place. The storage prices seemed high, so next time we will compare prices. However, for our move this was a perfect set up.

Rating:

5.0

Fuel economy was wildly overstated. Box can wasn’t water tight. Some bolts came out of floor during transport.

Rating:

1.0

Worst retail experience I have ever had in my life! I will NEVER, and I mean NEVER, refer anyone to this store to have a hitch installed.

Rating:

3.0

The Moscow location came in clutch. The Lewiston speed way didn’t have my u haul after I verified with the rep a week before. The Moscow location had everything I needed!

Rating:

3.0

The right front tire was down to the wear bar, so I brought one of my spare trailer tires with me just in case it blew out.

Rating:

5.0

It’s in a convenient spot the guy at drop off super nice and very helpful great customer service. The guy at pickup was not friendly and had very poor customer service. He could use some training in good customer service. I have been a retail store manager specializing in customer service for years.

Rating:

2.0

I rented a U-Haul truck, and when I picked it up, the gas gauge indicated that it was already full. I only drove it for 5 miles, but when I returned it, I had to add 5.51 gallons of gas to fill the tank. This seems strange to me. Unless the truck has very low fuel efficiency or wasn't actually full to begin with, I find it hard to believe that I needed to put in that much gas after such a short drive.

Rating:

3.0

Let you rent a truck and tow behind on same order but tow with own vehicle

Rating:

3.0

Asst. mngr was not friendly and was rude about dirty truck even thou I was returning a day early and paying you 45 bucks for nothing. But he would not take care a simple wash

Rating:

2.0

speed and customer service goes a long way. this location had no speed or desire to be there.

Rating:

5.0

I began using this storage facility 8 years ago, and I have always found it clean, safe, shielded from the elements, and immaculately maintained. Thank you all.

Rating:

2.0

The reliance on the app is stupid and interferes in renting and paying

Rating:

5.0

I found the UHAUL STORAGE to be efficient and accessible and Secure.

Rating:

5.0

UHAUL MADE IT EASY TO MOVE OUT MY STORAGE UNIT. AS WELL, THE STORAGE SERVICES WERE TOPNOTCH

Rating:

5.0

Smooth pick up process. The poor guy that helped us feel a couple times. It was so cold and slippery out but he was great!

Rating:

5.0

Very helpful with Auto Transport and truck. Excellent customer service!

Rating:

5.0

No issues at all!! Any questions were answered quickly and with great enthusiasm to help me out. Would recommend to everybody!

Rating:

1.0

Did not confirm my email or phone number

Rating:

4.0

The truck was just dirty on the outside, otherwise it was fine.

Rating:

5.0

Although It was my bad as the contract dictated we owed for another day ,since we were late by 10 hours we paid the extra day for those 10 hours... GIVE ME GOTCHA ... that's just bad mojo ... will I use u-haul again absolutely ! But the curve has been learned ...

Rating:

5.0

It would help if the U-Haul CSR were a little more personable, also it would help to make sure the customer understands that the amount they agree to up front is an estimate and may be less than what they are quoted.

Rating:

5.0

I was doing a turn around trip from Seattle. I appreciate that everything was ready to go and I was back on the road quickly. Easy to get in and out.

Rating:

5.0

Staff are very friendly and provide excellent customer service. Storage facility is very clean and well-maintained. I highly recommend using their storage over others in Moscow.

Rating:

5.0

I got nothing. I was very happy with the service the employees gave me and the trailer I used was clean and good. I don't rent equipment that much so I don't know what you could do to improve. I was happy with my experience. Thank You!!!!

Rating:

3.0

Ask if you want furniture pads. The phone call process and waiting times need improvement.

Rating:

5.0

Staff person at checkin and checkout very helpful and professional.

Rating:

2.0

Agent was snippy from the get go when I was not pleased about being asked to upload license via my phone and download app. Final price was FAR more than we had been quoted by phone the previous evening, but I was too flustered by the attitude to dig into why. Always had good experiences in the past, but now Uhaul generally and especially this location will be my absolute last resort choice.

Rating:

5.0

Very professional, very efficient service

Rating:

5.0

the drop-off was quick and efficient.

Rating:

4.0

Great customer service and very helpful staff. The knob to control the heater fan was broken so the fan always stayed on high.

Rating:

4.0

I'm extremely annoyed that they hadn't filled the tank before checking the truck out to me. Gauge looked pretty full, but when I filled it up after putting a total of 12 miles on the truck, it took over 9 gallons to fill it.

Rating:

2.0

I am the Director of Engineering at Gritman Medical Center here in Moscow and I have been responsible for renting moving vans for recent moves performed at the hospital. It is important for me to have all of the proper paperwork to submit to the hospital for proper expensing of items like moving van rentals. This is the fifth (5th) time I have rented in the past three months and every one of the receipts sent to me was incorrect. To top it off, I have yet to receive a receipt for the truck i turned in over six hours ago!! The helper at the U-Haul store even verified with me that the email address was correct when i turned in the truck! I'm going to have to, AGAIN, get online to chat with someone to figure out how to finally get me a receipt - hopefully a correct one! This is very disappointing and frustrating!

Rating:

5.0

The staff were great and answered all my questions. This was my second uhaul rental in two weeks. Thank you!

Rating:

5.0

I’ve had several good experiences here. Employees are always attentive and helpful

Rating:

5.0

All went great, good experience!!

Rating:

2.0

Vehicle that I reserved online wouldn’t start. Took 45 mins to substitute. When returning it, had to wait 20mins to even start the process. Would have appreciated some kind of discount for wasting an hour of my time.

Rating:

2.0

The women who checked me in was not friendly and very short and not very pleasant, this is the second time I have dealt w/her and she is so unfriendly, I have tried both times to get my services from Pullman, WA and they never have the truck I need so I have to go to Moscow, ID and when I asked to drop off in Pullman she very quickly and not so kindly said no this is a local truck if you want something bigger you can drop off there, well if I wanted something bigger I could have gotten that from Pullman, also filled out the online reservation and got there and my truck wasn't even ready, what is the point of a reservation if my truck is not going to be ready had snow on it and I had to warm it up for 15 minutes, but when I asked to bring it back the next day at 9am the gentleman said if you don't drop off by 8:49am the we will charge you for another day, the store did not open til 9 AM, but again w/the customer service, you will have to check it in online, WOW 11 minutes is a real issues I guess, I hope I don't ever have to use this location again! And I will be letting anyone know what I feel about the service I recieved.

Rating:

4.0

Although the lock on our storage unit we purchased was mistakenly taken of and replaced with a new lock, we weren’t notified of the change and the new lock had no keys and was cut off at no charge, we were made to purchase a new lock, instead of giving us a free replacement lock. Overall a good experience!

Rating:

4.0

Because there is always room for improvement in any scenario, my only critical feedback item would be to have lights added inside the units. Lighting outside was great, but our unit was very dark and I had to use flashlights in order to locate my things to retrieve from storage; this posed a safety issue a few times when I couldn’t see my way around.

Rating:

2.0

I payed for one month of service, moved out 5 days afterwards. Asked for a refund for the remainder of the month, but was told no!!!!!’

Rating:

5.0

Thanks!

Rating:

3.0

The employees tried their best but were unable to access some of uhauls systems. The first question is double barreled. The units were secure. But they were horribly lit.

Rating:

1.0

The communication is terrible and they don’t tell you all the facts ! DO not rent from them ! L They are dishonest and the biggest untruthful people I have met ! Very unprofessional from every person in the store . I didn’t even have my units for 24 hours and they refused to give me a refund on the amount I paid even though both units I rented had nothing put it to them ! Be very careful don’t rent from them look elsewhere in town !

Rating:

1.0

Had a major scare because some one marked my unit as moved out by mistake and took an hour on the phone to figure it out causing me to pay for an extra month that I had previously gotten for free because of a deal on the site. Also had multiple emails about paying for my unit after I moved out.

Rating:

5.0

Very friendly and knowledgeable staff. Thank you very much!!!

Rating:

5.0

We had a great experience and it met all our needs and will use U-Haul services in the future.

Rating:

1.0

Bated, switched and scammed. I arrived from out of state with an online confirmed storage space reservation and was told reservations were only “requests” and the unit I reserved was not available. The only unit “available” was twice the size and price of the one I had reserved. I was then asked to provide a different email than my online account “for security”. The higher priced unit was then booked on an account under the second email. I was a “ no show” for the original reservation under my primary account and asked via email for feedback on why I did not keep my reservation. When I expressed my concern about this I was told by staff that they are the only U-Haul in a town with two universities so they can get away with anything they want. I contacted the manager with no response.

Rating:

1.0

I had a lot of difficulty in checking out of my unit. I am not local, and only needed it because a different local Uhaul left me high and dry on the morning of my house move. I tried the app, didn't work. I rang the office and was "put on hold", briefly before being cut off and hung up on. The 1-800 number are unhelpful. Nightmare.

Rating:

5.0

Fantastic!

Rating:

5.0

Very surprised how safe, key entry was nice, others in the facility were actually nice too, very glad this was available in Moscow.

Rating:

5.0

The staff was great every time I've dealt with them!

Rating:

5.0

We had a unit at this location for almost 6 years. Only left due to the fact that we bought a house and did not need the unit anymore. Great place to store your belongings!

Rating:

4.0

Clean area. Staff always helpful. Good experience.

Rating:

5.0

Brittany Williams was wonderful to work with and my overall experience with the Moscow U-Haul storage center was very positive!

Rating:

5.0

Very safe, looks like brand new paint and super clean.

Rating:

3.0

The keypad to access the storage area was broken multiple times so I had to go into the store front to gain access to the storage area. Other than that it was great.

Rating:

3.0

Not a bad storage unit, but there were mice and they got all over my stuff and some of it I had to throw away.

Rating:

1.0

I arrived on site and the storage unit I had reserved online was not available. Therefore, I had to quickly arrange alternate storage add another location well my movers waited on the clock for me to get a storage unit to unload into. Your failure to notify me that the storage unit was not available resulted in extra gas, extra mileage to be paid for, and an extra $140 in labor costs for my movers. The service is unacceptable and I will be writing about my experience on multiple platforms.

Rating:

5.0

I was angry because I was called on June 30th & told they did not have the cargo van I reserved for my move. I had to change the reservation to June 31, 2022 & on that day I had NO one to help with my move. The manager was friendly & seemed exhausted & overwhelmed. He gave free one month storage & even accepted my van return 5 minutes before the facility closed....which I didn't expect him to do. Please give him a raise...BLESS HIS HEART!

Rating:

1.0

In the words of the employee when I arrived on time to pay for a self-storage unit I had reserved: "I'm sorry we don't have anything available. Reservations don't mean anything." Absolutely laughable. Way to absolutely ruin moving plans 👍 I would never recommend U-Haul to anyone, period.

Rating:

5.0

The manager is outstanding. Havnt had any issues. The only issue I had was with another customer and the manager brittany took care of the situation like a pro. Uhaul should hire more like her at every uhaul.

Rating:

5.0

Everyone was very nice and knowledgeable! This was my first time renting a storage unit from here and the process was simple and quick. Jeremiah made sure my gate code worked and walked me to my unit to show me how to open the door, the complimentary lock, etc. I really appreciated the help and I absolutely recommend storing your stuff here! Thank you again!

Rating:

5.0

The staff there was excellent and professional, there were 2 guys that helped us, Jacob and Josh and they’re customer service was great.

Rating:

4.0

Kind of expensive after the thirty day free are over for such a small storage otherwise satisfactory

Rating:

1.0

That Britany, (I think her name was) is the rudest person I have ever met. And someone was in my facility before I moved out. Early on in the rental she accused me of leaving the lock off. I had to buy another lock

Rating:

5.0

Price for units seem a bit steep, however they are in line with the going rates for storage units inside a gated area

Rating:

5.0

Was super nice helped me get set up and were more than friendly! Had some lady almost run me over in the middle of units and let them know the General Manager was there which was amazing to see here hands on working with her employees instead of sitting in some office. Anyways informed her and she understood right away why I was upset and that it was not okay the speed limit is like 2-5mph and this lady breezed past me close enough I had to move before the mirror hit me.

Rating:

5.0

Great staff. Easy access.

Rating:

4.0

The facility is too small for the traffic and use it is getting. Staff were always pleasant and pretty helpful. UBoxes blocked my indoor access door for days and were next moved into the indoor loading area. This made moving my stored stuff more challenging. But overall, I have had a consistently positive experience here and with Uhaul in general for the past five months as I prepped for and executed a family move to a new city.

Rating:

3.0

The manger is rude and disrespectful.

Rating:

5.0

I appreciated the convenience of the storage locker to parking access. Very clean property. Great temperature control inside locker. Very glad this was available when I REALLY needed the extra storage of my stuff.

Rating:

5.0

Staff were very helpful and the storage unit was clean, easily accessible and secure.

Rating:

5.0

The GM is outstanding!!!

Rating:

5.0

Very friendly and helpful staff. The auto billing was very convenient. The storage area itself was always easy to access when I needed.

Rating:

2.0

The employees were severely under staffed. I waited an hour just to get my reserved storage unit. The line was out the door by the time I was finished. The employee Brittany was very rude to other incoming guests. Once my moving /storage needs are fulfilled, I will it be coming back to this U-Haul location/office.

Rating:

1.0

This was a case of what I consider false advertising. First, I was lead to believe that my storage unit was secured when I made the reservation for my Uhaul truck. I later came to find out that it was not secured, that there were no available units and that I needed to keep calling until one opened up. After many calls One finally opened up and I reserved it. Second, I came to then find out that this facility does not honor the “first month of storage free” as advertised on the Uhaul website. The clerk at the Moscow, ID store acknowledged this was a problem as many customers expect the first month free and are upset when they find out this is not the case. Because storage units are hard to come by I went ahead and paid the $189 for the first months rent. I could never discuss the matter with Brittany the manager as she was never at the store when I stopped in and I got tired of waiting on hold on the Uhaul 800 number. Third, the unit was not climate controlled as advertised. All of the climate controlled units were apparently full. I reserved the unit , paid in full and it sat empty for a month while I searched and waited for a climate controlled unit. One finally came open, I canceled my unit with Uhaul and moved my belongings into another facility. Based on the false advertising : no units available, no climate controlled units available and no first month free as advertised I would like a full refund of my $189. Thank you, Maurice Keith Mader 307-680-5573

Rating:

5.0

Even though I wasn’t able to get a unit with you guys the service I did get was great.

Rating:

5.0

Staff was very helpful and friendly. I really appreciated being shown the unit I rented, first. Facility is very well kept and very clean. I feel confident that my storage items will be kept safe and out from the elements in this location.

Rating:

5.0

Staff was friendly! Especially that Matt guy.

Rating:

5.0

very good and prompt service.

Rating:

5.0

The General Manager, Matt, was friendly, knowledgeable and easy to work with. Keep him around!

Rating:

5.0

The staff at Moscow office are friendly, professional, knowledgeable and highly courteous. And, this location is very convenient.

Rating:

4.0

Disappointing that units are not lighted

Rating:

5.0

Excellent experience all the way around, will be back,,thank you,

Rating:

5.0

We used this storage unit for years and it was safe, secure, and not infiltrated by the weather. The staff here is fantastic and took care of other moving needs too. Thanks!

Rating:

5.0

Excellent customer service, I was given information that helped me realize exactly what I wanted and needed for my belongings. I just came in for boxes due to a bad storage somewhere else and foundout Uhaul had exactly the secure, clean storage units I needed! Great facility and storage units I really appreciate the staffs suggestions and help! The lady was very helpful, informative, friendly and knowledgable. Uhaul is an excellent company!

Rating:

3.0

Everything was great except employees did not wear masks. Very frustrating.

Rating:

5.0

Very impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.

Rating:

5.0

Matt is a sexy beast

Rating:

5.0

We had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.

Rating:

5.0

mat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.

Rating:

5.0

The General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!

Rating:

5.0

Very personable people. Friendly and accommodating

Rating:

3.0

As mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.

Rating:

2.0

Online, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111

Rating:

5.0

Very professional & friendly

Rating:

5.0

Very professional & friendly

Rating:

1.0

your centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.

Rating:

5.0

Super nice and helpful!

Rating:

5.0

I haven't placed my belongings into my unit yet and won't for about a week I like the security on the site

Rating:

5.0

I arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.

Rating:

5.0

Easy to check in. Employees were friendly and showed how to enter the facility.

Rating:

5.0

Very knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario Silva

Rating:

5.0

The staff was so friendly. The move in process was smooth and the staff even offered to help me as I was alone and there were large heavy items. That is going above and beyond!

Rating:

5.0

The staff were very good and took care of everything in a professional manner!!

Rating:

4.0

This facility is very clean and well-maintained.

Rating:

5.0

Matt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiries

Rating:

5.0

Best customer service I've experienced in a long time.

Rating:

4.0

The manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.

Rating:

1.0

Unfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgusting

Rating:

5.0

Best service I have ever had at a facility.

Rating:

1.0

Matt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.

Rating:

3.0

Long wait time for someone to help me

Rating:

5.0

Everyone at this UHaul was very helpful and friendly!

Rating:

3.0

it was good experience

Rating:

4.0

N/A

Rating:

5.0

Very convenient.

Rating:

4.0

The people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.

Rating:

4.0

In today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.

Rating:

3.0

We had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage area

Rating:

5.0

My neefs were met

Rating:

2.0

I was signed up for automatic payments, and my payment date was 9/6. I was charged for the month of September, even though my unit was empty and I turned in the key on the 6th. Seems like robbery!!!!

Rating:

2.0

Despite booking a storage unit four months in advance, my unit had been given to someone else. While accommodations were made, I had to move everything up a flight of stairs instead of a ground unit.

Rating:

5.0

During their busiest season the staff here (especially Jessica and JD) were exemplary in locating our shipment & going above and beyond. They remembered our names and were super friendly and helpful.

Rating:

5.0

friendly, helpful staff dedicated to finding the best solution for my poorly-planned move

Rating:

5.0

I would recommend this facility to others.

Rating:

3.0

No space to enter storage facility, bad parking, stuff left all thought the parking lot with little to no space for cars to drive though. Staff is kind but unhelpful.

Rating:

4.0

I would have appreciated a partial refund for the last month (July) because we used the storage for only 3 days that month!

Rating:

4.0

Everybody was very nice and everything was great

Rating:

5.0

During the 5 years I rented a storage room at this location, I received nothing but exceptional service. Highly recommended!

Rating:

4.0

Was mostly satisfied using a U-box. My box seemed to have a construction problem with the door and kept getting stuck. It was just what I needed.