Customer Reviews for U-Haul Storage of Pascagoula

Rating:

5.0

The staff were very helpful and knowledgeable about the equipment and made helpful suggestions for me.

Rating:

5.0

Valerie, the GM, ha done an outstanding job for years. She continues to impress.

Rating:

4.0

When I take it back to this location, it's always a toss up if I'm going to be expected to park it and unhook it by myself. I can barely back it up. Certainly don't know how to unhook it.

Rating:

5.0

Great customer service throughout the process!! Thanks.

Rating:

5.0

General Manager Valerie was friendly, very knowledgeable, she went above and beyond to help us. Will most definitely go back when even I'm in need of a Uhaul. Excellent service.

Rating:

5.0

Staff helped me diagnose an issue with my brake lights for the trailer to help me get on the road. Both employees were super kind and helpful. Thank y'all so much!

Rating:

5.0

Great employees

Rating:

5.0

Very friendly staff

Rating:

4.0

The only issue I had was checking the vehicle back in. The manager left and didn’t tell the only worker there. He was swamped with check ins and it took about an hour to get checked. The only person there did the best he could by himself.

Rating:

3.0

Mr Michael had a attitude at first & wouldn't list it he came on threw everybody has bad days

Rating:

5.0

The attendant was very helpful and kind

Rating:

5.0

Representatives were very good and helpful.

Rating:

4.0

Wish I would have got the nice lady's name that helped me. I change my data 2 times and each time she was as nice as could be. Even held a short but pleasant conversation about the upcoming stormy weather. Yall have a gem working among you.

Rating:

5.0

Everything was fantastic, thank you.

Rating:

5.0

The technician that took care of me was outstanding. Very professional and helpful. Hooked the trailer up for me and did the light wiring. I do not know what she makes but deserves a raise!! Thank you for everything

Rating:

5.0

Every respectable people

Rating:

5.0

N/A

Rating:

1.0

The best thing to do so you don't have to worry is a spare tire.

Rating:

4.0

Stay Consistent

Rating:

5.0

Professional friendly staff

Rating:

5.0

Coffee

Rating:

5.0

Thank you Valerie … awesome customer service as well as knowledge of options!

Rating:

5.0

Knowledgeable and friendly staff.

Rating:

5.0

Manager is the best! This is the best location!!!

Rating:

4.0

The manager at the Pascagoula store by the fairgrounds is a blessing to all I think her last name was triplet

Rating:

3.0

I had a bad truck experience

Rating:

5.0

Give some Christmas discounts!!!!!! Discounts period would help especially around holidays

Rating:

5.0

I really do not think that any comment would be of use. The manager and office was very efficient and courteous. Return of equipment went smoothly and timely. Recommend this agency to anyone.

Rating:

5.0

Nothing as far as I'm concerned

Rating:

5.0

Only reason had to come and move out because price study going up.

Rating:

5.0

The fellow was helpful and cheerful. Made getting in and out as easy as possible.

Rating:

5.0

The young lady is so kind a pleasure to have her serve me she's a keeper

Rating:

5.0

All good

Rating:

5.0

Exceptional staff with a great attitude and overall friendly customer service .Other business could learn alot from your crew! Yes,I would rate this place and staff 100% thankyou

Rating:

5.0

Everything was great & the process was easy. The ppl were fantastic & the truck was great, clean.& easy to drive all those grueling miles Thank you for a absolutely wonderful experience making my move easier than expected

Rating:

5.0

Very helpful,

Rating:

5.0

Wanted me to park trailer in a specific place instead of him doing it. Told him I couldn't backup too well. He took off. Never been asked to park it before. They've always disconnected it at drop-off point.

Rating:

1.0

The person that waited on me set it up wrong. He set it up locally for 1100 miles insead of long haul. This resulted in over 1700.00 in charges. The manager had to redo the contract for 1045.00. The truck also had 38 miles to empty. The location is poor in cell phone coverage. The guy also couldnt ring up a simple purchase. The lock i bought would not lock the truck. I personally think the help was a liability. The large truck will hurt you as the suspention is stiff.

Rating:

3.0

the windshield was dirty

Rating:

3.0

If some is told they will get a refund on unused day or time they should

Rating:

5.0

Everything was good!!

Rating:

5.0

Your service was good

Rating:

5.0

I dropped the truck off a they even put air in my bicycle tire so I could get back to my hotel. I highly recommend this location.

Rating:

5.0

Make sure the equipment is cleaned out before renting.

Rating:

4.0

The staff was very helpful, They assisted with any problems and made sure the customer was satisfied keep up the good work

Rating:

5.0

Good service

Rating:

5.0

I would just like to tell Ms. Triplett thank you for everything. If more places had managers like yourself business would be better.

Rating:

5.0

Preston was very helpful. I greatly appreciate it!

Rating:

5.0

The attendant was extremely busy but very courteous felt sorry for him so many costumers at one time yet he held his composure perfectly the whole experience was good and professional!

Rating:

5.0

Very good service and friendly staff.

Rating:

5.0

This location is the best that I’ve ever dealt with because of their clean vehicles!!!

Rating:

4.0

Ramp trailers should be listed at ramp width NOT floor width!!! Rented a 6’x12’ utility trailer with ramp only to discover my SXS wouldn’t fit onto the trailer because the opening is less than 50” 😒😖 Cost me several hours of wasted time and a tank of fuel to exchange for a car hauler

Rating:

5.0

I want to thank you guys for all your help. In the most difficult time in my life. Thanks for showing that a business does care about your needs and what's going on with you.

Rating:

5.0

Customer service was great

Rating:

5.0

Excellent employees were courteous, helpful, and very knowledgeable about UHaul.

Rating:

5.0

Everyone were extremely friendly and helpful. They went out of their way to be accommodating. Absolutely NO problems with the storage experience.

Rating:

1.0

U-Haul Storage on Short Cut Rd., in Pascagoula, MS, has very shady people...2 in particular. My lock was cut off without my knowledge by their staff. No one notified me, mailed me a key, nor was their a valid explanation as to why it was cut off. Sheena and her partner I do believe Jonathan just couldn't fathom as to why my lock was ever cut, even though they are the managers, AND HAVE BEEN since I've stored my belongings at that facility for 4 years. I do pray that I nor anyone I know is in need of a storage facility again because I quiver at the thought of having to deal with that green haired quadraped and her ocular cohort. And when I asked them to cut off the lock that they clearly had replaced, they initially didn't even want to cut the lock, that they put on my storage, that I was never notified about. But Sheena went straight in her kennel and found that envelope with my name on it after she pretended that she had no idea and you could tell that she was making up a story about how it was accidentally mistaken for 114 which is across the hall and before you even get to my storage. Her partner in crime was so nervous the entire time, I thought he was going to faint. It was truly pathetic to see the two of them trying to recover from scheming on a scam. But I will never eeeeeevvvveeeerrrr recommend this facility to anyone for anything. And I may have that guys name wrong...but if you read this you do know that I am referring to you...the young man, not the older gentleman and I am not referring to the younger woman either you two are great! And to clarify...I never missed a payment in 4 years, not one. I have never received a letter stating that my things were scheduled to be sold at an auction, although I don't think that they would have ever made an auction even if I had received a letter. The two of you should go home and repent for your failed sin!

Rating:

1.0

You dont want this review but you asked for it. I was told the vehicle was as clean if they had done it and thanked. I returned it on time. I have to wait several days to be refunded deposits... For some reason there were several errors in charges and double charges and missing equipment in thier pc... They fixed it I got a receipt. No biggy. My issue is... Some 2 months later I have to block them from my cashapp account because they tried to charge me 113 dollars in my sleep. The charge reoccur and i know because i get a notice that I blocked them. While were here....do you guys wanna stop trying to steal my money? Glad you asked for a review.

Rating:

5.0

Staff was very helpful and accommodating 🙂

Rating:

4.0

This was the nicest company I ever dealt with that were friendly help help you as soon as you come in had answers if you had questions it was great I always recommend somebody to go there

Rating:

5.0

The GM is who I believed that helped me was really nice. He distracted my son and consoled him so I could handle my business.

Rating:

5.0

The Manager Jonathan was extremely helpful. Have a Blessed Day

Rating:

5.0

I thank you guys for my overall experience having to put trust in you guys with my valuable belongings. It was a long year but my time is up and I am happy to say I found a place to live. If I ever were to be in this situation again I will most definitely be Uhaul again. Thank you guys so much..

Rating:

5.0

They went out of they're way to accommodate me. Very satisfied.

Rating:

5.0

Since they have new people working there. They have really cleaned it up, fixed the leaky roof and been beyond nice and helpful.

Rating:

5.0

Very helpful & polite

Rating:

4.0

Need better locks

Rating:

5.0

I was storing my mother's effects until I could retrieve them. From storage to booking a trailer they were great. One of the guys was kind enough to help me get some of the heavier boxes on the trailer, as I am almost 70, and he was sweet and kind about it. Just a little hand and a little push made all the difference. Everyone was professional and well trained. I had no issues with the trailer setup, all the way back to Idaho. I had storms and high winds, but I don't believe that is in their scope of duties. Everyone was really great and I appreciate everyone's help.

Rating:

4.0

Everything was fine!

Rating:

1.0

Después q rento los almacenes d uhaul los mismos trabajadores me los liquidaron y no pude poner mi mudanza haciéndome perder 1 día d trabajo

Rating:

5.0

The staff at the counter was professional, helpful, friendly, and informative.

Rating:

2.0

This was a make shift facility.

Rating:

5.0

I needed something bigger but the size I got was the only size they had.

Rating:

1.0

The unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn’t reserved in the computer. My gate code wouldn’t work. There weren’t any units available but I was charged $104 anyway.

Rating:

5.0

The girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.

Rating:

5.0

I am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Highly recommend.

Rating:

1.0

The “climate controlled” storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul’s storage units ever again.

Rating:

5.0

Accomodates any and all storage needs! 🙂

Rating:

5.0

The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1,000 mile move was less stressful. Thank you. I would definitely recommend this location.

Rating:

5.0

I will maybe be back for a unit but everything was great thanks

Rating:

4.0

Staff where all beautiful people enjoyed coming to the unit

Rating:

2.0

Those units are awful. I haven’t put anything in the one I have.

Rating:

5.0

Customer service was very helpful and courteous.

Rating:

2.0

I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

Rating:

5.0

Very helpful.

Rating:

5.0

Very helpful staff!

Rating:

3.0

The rental process is very slow

Rating:

4.0

:)

Rating:

4.0

I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

Rating:

4.0

The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

Rating:

5.0

This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can’t finish

Rating:

5.0

Staff was friendly and helpful. A very secure place for storage. I recommend it for storage.

Rating:

4.0

great job

Rating:

1.0

Whole lot of inconsistency ...