Customer Reviews for U-Haul Storage of Sea Tac

Rating:

3.0

Excessive fuel charges and after hours charge is dumb, I just dropped the keys, no effort on the location was needed.

Rating:

2.0

Make sure the final payment is accurate uhaul tried to charge more than the bill should of been tried to charge me for 3 days and used the van for 2

Rating:

5.0

Easy check in and out.

Rating:

4.0

The employee at the office was helpful but uhaul policy was bad

Rating:

5.0

Thank

Rating:

2.0

There was dried dog shit in the trailer when I opened it.

Rating:

5.0

The truck did leak water in the storms of Friday. Some of our things got wet- hopefully not permanently damaged

Rating:

4.0

On busy Saturdays it would be nice to have more than one person working. Long line of people ahead of me.

Rating:

5.0

Nothing

Rating:

3.0

I am throughly disappointed with UHaul. I put in my address and put in my new address and it gave me a recommend number of miles. They charged me for going over 57 miles. I didn’t go anywhere except the standard route of getting between Las Vegas and Seattle. After picking up the truck, I drove to my house, packed and drove to my new apartment making stops for food and gas like a normal person and dropped it off early to be fined for using extra miles. This is a rip off.

Rating:

4.0

Parking is a concern. Needs to be a larger lot.

Rating:

5.0

The gentleman that helped take care of the service was expert. He was very nice, efficient, and communicated throughout the process.

Rating:

1.0

You need to improve your customer service I will never comeback again this location.

Rating:

4.0

Please put cruise control in all of your equipment. ITS FREAKING 2025!!!!!

Rating:

5.0

The person that gave us service was polite and friendly

Rating:

1.0

The check in process was the biggest headache (you guys called my employer at 10:45pm), the fuel tank was half full, there was a plastic piece by the windshield that rattled the entire drive, the driver door didnt close with a seal that kept air out (constant whistling), ran out of gas in Utah and the uhaul representative was not only unhelpful but followed up by telling me that the $100 insurance is paid for covers 3 gallons of gas but not the cost of the tow truck to drop it off to me. What a joke! Oh also I had scheduled the pick up time for 930pm and uhaul scheduled my return at 1:15pm; this took me 4 calls to rectify and that person I spoke with was actually helpful and professional. DO BETTER!!!! Penske will definitely be the company I use next time unless Uhaul is able to make this right.

Rating:

2.0

Same as above!

Rating:

1.0

Only one person on shift and long wait line just for a return, and still didn’t get helped so just did the online on my own and left.

Rating:

5.0

This store is the best and I've been to a lot of U-Haul stores

Rating:

3.0

U haul was getting stuck in gear and was barely moving. Sounded horrible drove horrible. Oil light came on then went off again.

Rating:

5.0

Always a good experience, the staff at this uhaul are always profession, informative and helpful. Need I say more...great place to do business. I will go back for sure. Thanks again and a nice pleasant experience. JF

Rating:

5.0

nothing

Rating:

5.0

Saludos fue un placer para mi! Siempre me atendieron con excelencia

Rating:

2.0

They gave me a 26’ truck that had broken AC and did not take any accountability when I informed them.

Rating:

3.0

I reserved a truck in a specific location for a reason. The day before pickup I was told U-haul had changed my pickup location— 80 miles further away. Will NOT be using U-haul in the future.

Rating:

5.0

Both employees who helped me were positively outstanding. They made the drop off of the trailer and truck a pleasant ending to my 1st move to SeaTac, after I was exhaused from a couple of long days of packing, unloading, and driving the big truck and trailer to SeaTac.

Rating:

3.0

Be more personable and thank the customer for their business.

Rating:

3.0

Be a little more personable and thank the customer for their business.

Rating:

1.0

The customer service here was terrible. The first van they gave me smelled like cigarettes so I asked for a new one. When figuring out which one they were going to give me I asked where to park. They told me no parking on site and offered no suggestion as to where to park. I finally got a new van that had so many dead bugs on the windscreen you could hardly see out. They all seemed clueless and bothered that I was there.

Rating:

5.0

After booking a truck online to assist in our move, the check out was quick and simple, as was the check in. We will need another truck when our second Pod arrives, and will use the same U Haul outlet. Thanks!!

Rating:

5.0

Fantastic experience. I was able to catch an easy ride from SeaTac to UHaul and pick up my rental as scheduled. Great staff and vehicle. Used the rental truck to complete work at my daughter's house, then the easy return helped me smooth my exit flight connections. 10/10!

Rating:

4.0

Customer service was quick and fast I enjoyed that very much, that's the only thing I would say is make sure the windshield of the U-Haul is clean, other than that I had a great experience, thank you

Rating:

5.0

Nothing, it was quick pick up no hassle

Rating:

5.0

The process and service was excellent. Thank you!

Rating:

1.0

Get better employees working in the store, the representative on the phone was fantastic.

Rating:

5.0

Great customer service and the person who checked me in and out was very professional.

Rating:

5.0

Super friendly guy (Thomas C) when I picked up the trailer, very helpful and made sure everything was good for me. Checked lights and attachment and everything else and was all set to go. This was definitely above average for U-haul. Unfortunately though, I realized after I drove the trailer away and was in another state that the chains for securing the vehicle in the event of ratchet strap failure were either missing entirely on the front and broken on the back. The tie point on the front was there but no chains. The back had some links but was missing critical components to actually secure the vehicle in case the ratchet straps failed. Was not a complete issue and did not affect the experience but would be nice to have working safety features on the trailer.

Rating:

5.0

No improvements They performed above par with excellent attitudes and service minded commitments

Rating:

2.0

Windshield still had bugs from earlier trip. Half eaten tacos behind seat. Would not have reviewed but I was charged a 25 dollar cleaning fee when I returned it vacuumed out.

Rating:

5.0

The team are always on top of job and friendly as well.

Rating:

3.0

Need. More staff on hand. Only one person working. Wait time to long. Both on pickup and return. Also could not get propane as the new person working was not certified to sell propane.

Rating:

4.0

The person that helped me while picking up was polite and professional...as was the person who helped me when dropping off.

Rating:

1.0

The drop location was terrible!! Guy was an ass hole about how busy he was and how he didn’t want this truck back yet, then he charged me $38 when I filled the tank $65 before I brought it back and the gas pump clicked off so I figured it was 100%. FUCK YOU U-HAUL. I will never rent from you again.

Rating:

5.0

Nothing ! Excellent 👍.

Rating:

4.0

They met my need to help move people

Rating:

5.0

Manager Keanon went out of his way to help me out! I was from out of town and he answered a ton of questions about Seattle and helped me to figure a few things out I needed help with. Thank You!! I will definitely be back and will refer you guys!!

Rating:

5.0

Very convenient for anyone who might benefit by a commuter train station just steps away and airport one stop away.

Rating:

2.0

There’s no service at all so submitting the pictures took almost a half hour and we kept having to drive around the block to get service just for the pictures to submit.

Rating:

4.0

Efficient and friendly service

Rating:

5.0

Very professional and friendly serves!

Rating:

5.0

Believe the two gentlemen I worked with on the rental are David and Kenan. Both these gentlemen were very polite, friendly and accommodating. Rentals have been made through this UHaul for many years and have yet to have a not good experience. The comments to equipment would be, nothing major or life shattering!!, a hub cap was missing from right passenger side, could not get cruise control to work, but for this 65+ senior it certainly could have been operator error!! The Ford van was extremely comfortable to drive and ride in for 10 hours in a day and gas mileage was better than expected.. THANK YOU to David and Kenan from the senior who asked too many questions and starred at the screen to long!! jb

Rating:

1.0

The problem was the movers U-Haul recommended in SeaTac hired through them as a third party, Aloha Movers from Auburn, WA, stole our belongings from appliances to jewelry. I trusted U-Haul so I trusted the moving company only to be ripped off. Disappointed ☹️ with all the money I spent to move and all of the missing items

Rating:

4.0

The truck was ok, was told to return the truck with a quarter tank and clean. I did. But they charged me $17 bucks for gas? Then when they hooked up my car to trailer, he placed the straps on tires and cinched down, after leaving i stopped to get gas and then 2 hours later for restroom. It's was still ok. But at some point of my last 3 hours of driving the passenger side strap failed and during that time the front faring on my SLK-Class was cracked and damaged. I am not happy.

Rating:

4.0

The truck was ok, was told to return the truck with a quarter tank and clean. I did. But they charged me $17 bucks for gas? Then when they hooked up my car to trailer, he placed the straps on tires and cinched down, after leaving i stopped to get gas and then 2 hours later for restroom. It's was still ok. But at some point of my last 3 hours of driving the passenger side strap failed and during that time the front faring on my SLK-Class was cracked and damaged. I am not happy.

Rating:

5.0

Staff was always friendly. I never had any problems. Convenience location. Price of storage reasonably.

Rating:

5.0

good value

Rating:

1.0

This location is busy and only the manager was available. She even admitted she needed to hire more people to every customer in the store at that moment. Then, the manager was going to charge us the first months rent in which I told her we would be getting one month free because that's what it reservation was supposed to include. Customer service even told my husband that this location has a unit available and the first month would be free. She then tells me, "I don't participate in that. Because I'm so small here, I don't participate in that." I went back to the car to tell my husband who was watching our 5 month old who was sleeping. He goes in to talk to her and began to tell her that we were told we would get one month free of storage and that her sign in the front even says one month free rent. The manager says that she has to put that on her sign which is FALSE ADVERTISING! Then the manager finally asked if we had a certificate. My husband grabs the certificate from the car and then the manager says we can get one month free. It is my fault I wasn't prepared with the certificate but also the manager could've asked me and I would've remembered and got it myself. Horrible experience.

Rating:

5.0

Its was good cutomer service

Rating:

5.0

Your employee was excellent