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David M | Overall Experience
Customer Reviews for U-Haul Storage of Waterloo
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gate is a known problem. Lighting inside units poor
Laurel L | Overall ExperienceLighting inside storage y it's would be helpful
Laurel L | First ImpressionsThe gentleman who helped me was amazing & answered all my questions!
monica b | First ImpressionsEven though I used anti rodent material in the unit I still had quite alot of mouse activity. Other than that I was totally satisfied, thank you
Toni A | Overall ExperienceThe storage unit was okay, definitely could have been cleaner on move in. We were locked in the facility once and had to call customer service and wait over an hour for someone to come and let us out. The team was rude at times when they would call about payment and other things.
Keisha D | Overall ExperienceExcellent
Fuada B | Overall ExperienceYour doing a great job keep it up thank you
clayton t | First ImpressionsEverything I had in my unit was covered in mouse urine and feces. I have to throw out my microsuede overstuffed chairs (x3) and ottoman. Had to also throw away a lot of important papers that had been shredded by mice for nesting. I still have not received a phone call from anyone at uhaul regarding this matter. I had insurance on the things in my unit and would like to speak to someone about this.
Kayla H | Overall ExperienceThe whole UHAUL Team is amazing, I had to change my move in date twice for the storage unit. It worked for me both times I rented a storage unit from May 30 to June 29, @Noon. I vacated the unit a half day early. My free month of storage was particularly easy and manageable. I'm so happy with my UHAUL experience. Great Team effort.
Valorie J | Overall ExperienceI had my sister reserve a unit it was too small for me I called the UHaul Storage Unit right back when I arrived and discovered it was too small they remembered me and rented me a storage unit one size larger it was great and same location too.
Valorie J | First ImpressionsMy wife and I were pleased at how well maintained the Mitchell Ave. storage facility in general, and our individual unit in particular, was when we went to inspect it after we finished with the rental agreement. Thank you!
Jamie C | First ImpressionsThe entire process was made easy in one phone call, and the staff were processional and helpful from the very start. We will definitely recommend this facility to others, and use this facility again in the future should the need arise.
Craig L | Overall ExperienceNo toilet paper or paper towels in the bathroom
Ricky P | Overall ExperienceThe staff were helpful and understanding.
Na M | Overall ExperienceThey helped me when I needed it at the end of my rental period.
Mark H | Overall ExperienceSuper helpful nice employees
DRYDEN B | First ImpressionsVery helpful and pleasant staff
Tammy H | First ImpressionsThere's no light in my unit
Judyann M | Overall ExperienceA card to swipe would be much better. Also, you have to get out of your car to enter and leave. I don't understand not having card and no drive up code entry.
Thomas G | First ImpressionsI haven't been able to get my self over there to the unit , but I'll be over there in a few. But everyone was very considerate, caring and the unit is " I'm sure" very good.
shannon v | First ImpressionsBrandon M. was super friendly and helpful throughout the process of checking our truck rental in and getting in to our storage unit.
Colleen M | Overall ExperienceHe was phenomenal, fast, and polite!
Cody O | First ImpressionsOil stains on floor I had to lay a tarp down so my belongings didn’t get dirty
Adam C | Online Move InWorst ever
Koleen W | Online Move InThank you to whoever lives by the storage, you have been outstanding, professional and helpful. (Sorry didn’t get your name sir)
Nora N | First ImpressionsI just wanted to explain #5 answer. Normally, it was very well maintained. We had not seen inside our unit since winter. The crack in the outside pavement now extended into our unit among others. Since spring thaw it has widened and actually looks like a sink hole might be forming. I would have it checked out. It could deter business or if something too heavy is on that area may even collapse. But when we moved in it was just a line crack. That was about 13 years ago.
debra m | Overall ExperienceIt’s pure BS that I paid for a whole month for 2 storage units when I moved out on the 5th. I would’ve gladly paid for the 4 days that I using them but I should’ve been prorated, I definitely won’t use uhaul storage ever again.
Vanessa W | Overall ExperienceThe one gate not always working is annoying but there is still access at the other gate.
rhiannon v | First ImpressionsThanks.
Andrew S | Online Move InThe staff were very helpful during our move out (especially the guy in charge at the Mitchell & LaPorte Rd, Waterloo IA location, I forget his name!). Moving can be very stressful, they were patient with us, and they helped make this time a little easier on us!
Tiffany V | Overall ExperienceThanks for your awesome employee Brandon.
Bobbie S | First ImpressionsI called the manager to close my unit after three-day and one call me back so i was stuck paying the full mouth!! i will never rent for you again!!!!!!
Wanda L | Overall ExperienceOverall satisfying customer service, and business.
maurice d | First ImpressionsI would rather have code access instead of card access
Joanne B | Overall ExperienceI would of rated excellent but the guy did not see my storage was free and charged my card which messed up my money for the overage miles and to eat
Lacimbrea R | First ImpressionsThe U-Haul Representive Eric was an excellent help! I believe he serve each customer with the care, patience and kindness that you would expect from a family or friend. Thank you Eric! Darrell Mayo
DARRELL M | Overall ExperienceThe Service time in the store was a little long then normal. But I don't fault the staff for that. As they are short staff. When it was your turn they are very helpful. And do their best to help you.
Jacob F | Overall ExperienceEric was an excellent help
DARRELL M | First ImpressionsWhen was recommend this to anyone
tracey t | First ImpressionsHad a lot of trouble using the padlock.
Jeanette G | Overall ExperiencePlease note….. when you clean out and leave the storage unit. The directions should be printed on the the original storage agreement…the one that has the map of storage units on it. When we emptied the storage unit I had to to drive back and forth because I didn’t know I had to take pictures.
Brian B | Overall Experiencethe staff was not very friendly and refused to take phone calls or return calls at the university site in waterloo
TAMMIE M | Overall ExperienceI love it
Michael G | First ImpressionsNo lock and had to clean
charles a | Online Move InThanks
DANDRICK C | Overall ExperienceUnit 1139 at mitchell unit had cracked floor which didn't effect me but may effect someone else if heavy rain or trapped water were to be in the area , this isn't a complaint only an observation. Also there was loose strapping on the door
Elizabeth M | Overall ExperienceFast & Easy. Just the way I like it
Devon L | First ImpressionsI'm waiting for my refund
Recel E | First ImpressionsI am still waiting 3 weeks later and after 6-7 phone calls to try and get a over charge credited back to my account.
Crystal R | Overall ExperienceDid not like having to purchase lock and no buy back, even partial refund for lock I’ll never use again
Rich H | Overall ExperienceWill present pictures of unit at entry on 7-15-21 when exiting and presenting exit pictures also.
Elizabeth M | First ImpressionsEveryone I worked with, through two truck rentals and one storage unit, everyone was helpful, patient and knowledgeable. I would easily recommend this location and their services!!
Laura A | Overall ExperienceHad the best experience with your employee bryan or bryant super friendly an knew how best to handle my he took time to find out
TERESA C | First ImpressionsGate doesn’t secure entrance and Not enough room to maneuver uhaul when unable to use the side that the gate is broken on
Whitney H | Overall ExperienceVery great customer service skills and were very informative and knew their job.
Gracia S | First ImpressionsHorrible customer service put me in a inside unit the card didn't work they didn't try to accommodate me in any way I paid for a 10 by 10 they tried to put me in a 5 by 5 when I got frustrated with them they hung up on me and refused to give me a refund until I lost it I'll never recommend u-haul to anyone the guys name was Devon at the Waterloo Iowa location I'll never use the service again
Shylandra M | Overall ExperienceReserved a unit, paid for a unit, signed contract for unit, had to buy specific lock for unit, but never was able to even get in unit. It was locked when I arrived. Then after 5 hours loading, then waiting then going home and unloading everything. I wasted half a day, money, and all when I'm trying to move my family. You cannot get ahold of anyone even if you try calling University, "managers cell" posted on entry panel, 1800 number, and even customer service. Then when I talked to someone locally they said they'd would talk to manager and call rite back... nobody ever called... after being on hold on 2 cells one to cust serv. and one to general unit assistance i got threw after 43 minutes. Only to find out i have to go back into the shop to cancel and get my money back. Completely dissatisfied, was going to rent a large truck for 3-4 days and another unit when a large became available. Not that anyone will care but the few thousand dollars of potential business i had will be going elsewhere and i will suggest to anyone who asks that they not use uhaul.
Joseph N | First ImpressionsWould rent again!
Jody k | Overall ExperienceCustomer service at initial rental was excellent.
Eric H | First ImpressionsVery satisfied
RICH S | Overall ExperienceWhen I called to inform I was cleared out of storage unit, I was told to leave key/lock in storage & I would no longer be charged. Two months go by thinking i was in the clear, & now take my money?!
Kiley L | Overall ExperienceDid a great job, very pleased.
Scott F | First Impressionsit was clean and ready for me to store my stuff
Tameaka t | First ImpressionsThe customer service was the worst, couldn’t get ahold of anyone if there was a problem. I wouldn’t recommend them to anyone.
Samantha H | Overall ExperienceBad service took 3 days to get on my storage my card didnt work and still aint.
iesha s | First ImpressionsVery quick service as well as nice.
Clarissa J | First ImpressionsVery rude manager
Debra M | Overall ExperienceAny time I had an issue I was always able to reach someone and they got it handled. Somehow there was a roof leak and I lost a queen & twin mattress but I won't dwell on it. #PROTECTIONPLAN
Aaron W | Overall ExperienceWe had a problem with our card keys to enter--most likely due to the intense moisture in the air--and they sent someone out from another location who arrived within minutes to open the gate.
Tammy G | First ImpressionsConvenient location and clean environment.
taemin h | Overall ExperienceOne main issue I had was there was a stock tailor parked in the way most of my move with the bad weather we ben having and the snow piles the facility is tight on its own and to have this stock there
jacob h | Overall ExperienceThe staff was very friendly and helpful. Most accommodating! Thank you and give my regards to them. I will use U-Haul again most assuredly. Thomas Bronson
Thomas B | First ImpressionsIt couldn’t have gone Smoother. explained the Process thoroughly. Friendly, Warm caring Staff. even let me exchange one SMALL storage unit for a Larger one VIA Phone Call ON THE SPOT
jo e | First ImpressionsThanks for all your help and kindness.
jennifer g | Overall ExperienceMichael Short is amazing management!
Shateisha B | Overall ExperienceI was give ln a unit the was already occupied. It took 15 minutes to get a new unit and i was never given the code to exit the facility and was locked in for 10 minutes because anyone was able to help
JANEL N | Overall ExperienceIt was clean and secure.
WENDY C | Overall ExperienceI'll never do business with your company again. I had the worse experience of my life. I wish I could write a book about everything I went through. Others consider yourself warned slum slum slum....
Marilyn B | Overall ExperienceI really like the fact that units are secure with security cameras and a lock gate I once for got to lock my unit and I received a call from the office letting me know thanks guys and KUTGW.
willie l | Overall ExperienceYou have the wrong location. I dropped off at the uhaul on University Ave. in Waterloo.
Lloyd J