Great Drop Off for our trailer rental!
MATTHEW MCustomer Reviews for U-Haul Storage of Wurzbach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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KIMBERLY Rnull
elaina bThere's no parking at all at this location unless you're on the street and it's just not a safe street to get in and out of your car the access road traffic is crazy. Also our rental van smelled like someone hauled cattle inside. Just yuck ! It was clean but the smell was foul.
LISA CIt was a smooth move in and my second time using this facility. It's the reason I came back
Anthony Pnull
JEFFREY Anull
Miriam Mnull
Ashley Hnull
Jocelyn MWell when I got there at the reserve time 3pm the van wasn't ready and I ended up receiving the van until 4:15pm.I am going to need those 50 dlls assurance that you offer guarantee
Jesus Ggreat help and customer servicekind and friendly
MARTHA PThe new location across Ih10 is going to be great. Until then, this one on Parkdale is acceptable but very limited parking.
ROBERT KThe staff on Monday evening 3/31/25 was very unprofessional on the phone
MICHAEL Knull
FRANK AEveryone and everything was super awesome and great
KESHA Onull
Michael DNo dolly when got the truck
Linda Anull
Natividad AThe management and staff of this place is very uncaring very unfriendly and not helpful.
CHRISTIE AAfter filling out paperwork attendant handed me keys and said truck was out there and left. Nobody examined truck w me or went over the basics of the truck.
MICHAEL MExcellent service. All smooth.
XAVIER IEasy drop off and the staff was very helpful!
JAMAR WGreat customer support
MICHAEL MEven though there was some issues with the trailer lights, they were able to fix the issue in no time.
JOSE TNo dolly when got the truck
KIMBERLEY AEveryone and everything was super awesome and great
KESHA OThe staff on Monday evening 3/31/25 was very unprofessional on the phone
MICHAEL KThey were very kind and incredibly helpful
EVAN MThe new location across Ih10 is going to be great. Until then, this one on Parkdale is acceptable but very limited parking.
ROBERT Kgreat help and customer service kind and friendly
MARTHA PWell when I got there at the reserve time 3pm the van wasn't ready and I ended up receiving the van until 4:15pm. I am going to need those 50 dlls assurance that you offer guarantee
jesus gThere’s no parking at all at this location unless you’re on the street and it’s just not a safe street to get in and out of your car the access road traffic is crazy. Also our rental van smelled like someone hauled cattle inside. Just yuck ! It was clean but the smell was foul.
LISA CIt was a smooth move in and my second time using this facility. It's the reason I came back
ANTHONY PProvide appropriate timing, as in not closing before 7pm. I arrived at 5 mins prior to close and was turned around as others were present. All the while I had a conversation with the employee outside; wasting minutes to say what to enter into the uhaul form app as time is ticking. What made it so hard to let me in talk about the same thing ? Those same keys and drop-off could've been on time had he not been running his mouth. So unfortunately I was late and charged with no return back. You'd say I shouldn't complain but a day prior I arrived at the same time ; 5 mins before and was served. I guess of course because I spent a bit of money sheesh. I just feel the employee could've took my keys himself while was outside wasting my time and costing me extra and leaving me at the gate beforehand. Not to mention the mix up with the building due to their construction and having to back out a 10 foot truck into traffic in the opposite direction of the road. For that , there should be a grace period because the world doesn't work there , it's an inconvenience. Address needs to be change immediately, it cost me.
TAREENA RThere was no parking available the box truck are to high off the ground there was no where to sit in the office just totally disappointed I almost fell trying to get in the uhaul because of the heights off the ground
TIFFANY LGreat service from attendant on duty
DANIEL TVery good service
MAHDI ATruck was clean and ran great. Dolly was also great and workers were polite and answered all questions
Jose HGreat customer service!
SANJUANITA PExcellent service, great experience
JOE AGood service to
VUNGANO LContinue what you’re doing
ABIDEEN HPoor rating on location is due to construction
TERESA UGreat service from your agent.
PAUL GMore specific on pick up walked from heb where they told me to park or get dropped off my car was not going to stay on site .
BALDEMAR GFast and professional service
SHALANDA RCharging customers extra and then lying to them on the phone while also telling the customer they dropped the truck off late when they didn’t is fraud.
Derek AI’ve ordered truck with appliance dolly, but appliance dolly was missing and reached out to office and got it back. This shows you are not value customers.
Ramadoss CObviously they are still.dping construction on site but overall they were helpful and friendly. My only problem was my phone number was enter incorrect. Therefore I wasn't able to use self return with QR code. Hopefully its fixed by now. I also appreciate the fact the tank was almost full and the lock on back on truck. Never seen that before or in long time. All thanks to Jonas and Ariana.
SHALAY DThank you so much a very bless day
DOROTHY MThe guy was very nice who assisted us and was easy to return the truck thru mobile app
MARIE GEverything very good, excellent service
Alex ENOthing. The personnel were so helpful and even when I had to change my pickup time it was easy.
TONI LIt’s good company and good services
AMINULLAH SNothing to improve! Came in and got my vehicle with no hesitation and turned it in even easier. They charged me only for what I used (mileage) and even took money off when I turned it in a couple hours early
Ryan FNothing, I was having such a hectic day but you guys got me back on track.. Thank you soicj
FELICITAS R