Difficult to improve on great customer service from start to finish.
JOHN GCustomer Reviews for U-Haul Storage of Wurzbach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great new truck! loved it!! ty!!
Christian BThe staff has very poor customer service.
Noslen P👍
DOYLE GGood service
FAHEEM KI love the mobile check in and check out process
VIDIE WThe manager was very pleasant and helpful.
WILLIAM Jgood
ABDOLRAHMAN NIts helpful to explain the key points of the contract to the customer.
Kenny GVery friendly and professional staff.
AMADOR GThe employees here when I picked up the truck were rather bored sounding and acted like they'd rather me not be there. The truck was beat up and required turning the ignition multiple times to get the engine running. I returned the truck with everything rented inside it, then waited 10 minutes at the drop off spot with nothing happening. Eventually had to go inside the building to get the employee playing around on his phone to come out and do his job. He just took the truck without checking anything in it, and then later claimed that the dolly, which was placed securely in its spot in the truck, was not returned and charged me $120 for it. Right now I'm wondering why I should bother with Uhaul again, and if I don't get the $120 back, will never use Uhaul again.
Shawn EDrove just 9 miles. With good gesture filled in 2+ gallons. And in final bill I have received a charge for 2 more gallons. Wonder if the trucks only gives 2 miles per gallon! Poor customer service! If money is important they could rather increase the charges for rental. Not loot the customer with some improper charges!
Rajesh TYes the staff was amazing and the location was super clean!!
SHERYL JDropped off one day early, so we left with the truck again. First interaction was very pleasant and fast. On drop date, also very fast and pleasant. Would recommend this location.
MARIA OI initially reserved a truck from A&I auto (5999 De Zavala Rd) for a Truck Share 24/7. The app process did not work so I call the 800 number and the agent changed the reservation to U-Haul Storage of Wurzbach. At Wurzbach the provided outstanding, professional and quick service.
Stephen RVery impressive business.The customer service was outstanding
Melvin WThis location is awesome
Brandon YJoe was a big help. A good experience.
Curt KNothing to improve staff was great u-haul truck was great. I had a great experience
JOSE TThe female staff member who assisted in removing trailer was professional and personable. She was the first staff member I interacted with and made me feel like a valued customer as did the other staff members at this location who assisted me the rental. This U-Haul location and staff was the bright spot of my move. Well done and thank you.
Michael WThe personal is very professional and I get nice service from them.
ERWIN GIt was so expensive
PILAR RI rented a trailer and brought it back an hour later then the next day they were sending me texts about late fees because I didn’t return the trailer. I only had the trailer an hour, I had to go back up there and show them that I returned it, (it was in the same place I had parked it). Seemed unorganized, the people on the second day were nice but unfortunately the people on the day I rented it did not do their jobs correctly.
Jennifer Dnull
April Vnull
Victoria Nnull
FABIAN BSee first comments.
James Gthe trucks were parked close together making pictures difficult. no UB trailers available.
ANDREW DGreat Drop Off for our trailer rental!
MATTHEW Mnull
KIMBERLY Rnull
elaina bThere's no parking at all at this location unless you're on the street and it's just not a safe street to get in and out of your car the access road traffic is crazy. Also our rental van smelled like someone hauled cattle inside. Just yuck ! It was clean but the smell was foul.
LISA CIt was a smooth move in and my second time using this facility. It's the reason I came back
Anthony Pnull
JEFFREY Anull
Miriam Mnull
Ashley Hnull
Jocelyn MWell when I got there at the reserve time 3pm the van wasn't ready and I ended up receiving the van until 4:15pm.I am going to need those 50 dlls assurance that you offer guarantee
Jesus Ggreat help and customer servicekind and friendly
MARTHA PThe new location across Ih10 is going to be great. Until then, this one on Parkdale is acceptable but very limited parking.
ROBERT KThe staff on Monday evening 3/31/25 was very unprofessional on the phone
MICHAEL Knull
FRANK AEveryone and everything was super awesome and great
KESHA Onull
Michael DNo dolly when got the truck
Linda Anull
Natividad AThe management and staff of this place is very uncaring very unfriendly and not helpful.
CHRISTIE AAfter filling out paperwork attendant handed me keys and said truck was out there and left. Nobody examined truck w me or went over the basics of the truck.
MICHAEL MExcellent service. All smooth.
XAVIER IEasy drop off and the staff was very helpful!
JAMAR WGreat customer support
MICHAEL MEven though there was some issues with the trailer lights, they were able to fix the issue in no time.
JOSE TNo dolly when got the truck
KIMBERLEY AEveryone and everything was super awesome and great
KESHA OThe staff on Monday evening 3/31/25 was very unprofessional on the phone
MICHAEL KThey were very kind and incredibly helpful
EVAN MThe new location across Ih10 is going to be great. Until then, this one on Parkdale is acceptable but very limited parking.
ROBERT Kgreat help and customer service kind and friendly
MARTHA PWell when I got there at the reserve time 3pm the van wasn't ready and I ended up receiving the van until 4:15pm. I am going to need those 50 dlls assurance that you offer guarantee
jesus gThere’s no parking at all at this location unless you’re on the street and it’s just not a safe street to get in and out of your car the access road traffic is crazy. Also our rental van smelled like someone hauled cattle inside. Just yuck ! It was clean but the smell was foul.
LISA C