Customer Reviews for U-Haul at 12th & L

6,615 reviews

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THOMAS F 
Rating:
5.0

Customer did not leave a comment.

KENNETH M 
Rating:
5.0

Customer did not leave a comment.

Carl H 
Rating:
4.0

Customer did not leave a comment.

NICOLAS N 
Rating:
3.0

Customer did not leave a comment.

Brett J 
Rating:
5.0

I have rented a trailer from here five times over the last few months. They are always pleasant, efficient, and quick. Couldn't ask for a better experience.

MICALA R 
Rating:
5.0

George went above and beyond in helping me. He’s amazing! Thank you, George!!

CATHERINE S 
Rating:
5.0

Jayden was a great help! Thanks!

MARY S 
Rating:
5.0

Shaina was great!

PRESTON B 
Rating:
5.0

Everything was fast, easy and reasonable!

MARTIN H 
Rating:
5.0

I was completely satisfied with my experience at this location

Charles S 
Rating:
5.0

The two gentlemen that assisted me with my rental were knowledgeable, patient and answered all of my questions. That made the transaction smooth. I would rent from this location again as well as refer all of my friends.

TARA N 
Rating:
3.0

The workers were very nice and helpful! However, the 9ft van we rented smelled strongly of homeless person/urine.

JOY R 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

The pick up was amazing. I called to ask if they had the size I needed and because I was in the system when I hung up I received a reservation via text. Pick up was quick and easy. Drop off was terrible experience. I was told that fuel would be 5.50 a gallon and because I was in a hurry I was fine with that and drive straight back. The person checking in told me my final price was going to be almost 50$ more than I was quoted for a 40 mile 3 hour trip. When I questioned it. He informed me that there is a hidden 30$ up charge on top of the fuel charge because the fuel was lower than a certain amount yet they sent me out at under a 1/4 tank. Based on pick up I would use this place in the future. But based on how I was talked to in delivery it’s a hard pass.

TRAVIS J 
Rating:
3.0

The uhaul had no gas I barely made it to a gas station in a sketchy neighborhood. The people working were nice but the app sucked and it took me an hour to get the uhaul at all

Alyssa L 
Rating:
5.0

This is as not the location I had arranged to drop off the truck so I wasn’t happy that I had to drive out of my way, rather than one block to drop the truck off.

Amy J 
Rating:
3.0

It was inconvenient to have to change the pickup location twice from the location I initially reserved.

SENG S 
Rating:
5.0

Good service and attention to detail by the employees.

JIMMY W 
Rating:
3.0

Not much

RICARDO G 
Rating:
5.0

I was charged.twice for the floor dolly and the mats. I only used 6 mats the other 6 are still in the bag and with the seal. I also got charged twice for safe move. When I rented the truck this morning I told the rep I wouldn't be dropping off until 11 ish and she said that's fine we are closed anyways. I thought she would have made a note in the system. She stated as long as it was returned before they opened the next day there was no charge. Please review and change the overall charge to my card. Thank you.

SEAMUS S 
Rating:
5.0

The employee who helped me check out then check in the truck was friendly and knowledgeable. I’d give her a 10!

DOUGLAS C 
Rating:
5.0

The person who helped us was wonderful. She made sure that our rental would work best for our situation and be the most cost effective option. She made moving a less stressful event which I am grateful for!

BRITTANY T 
Rating:
5.0

I tried to extend my rental through the app and by calling the location. Neither worked so I had to call the following morning, many hours past when I was supposed to initially bring the van back

ALLAN M 
Rating:
5.0

Customer did not leave a comment.

MOHAMED A 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Great Customer service…

JUSTIN H 
Rating:
5.0

Staff are very friendly and professional there, no hassle, understanding and just plain AWESOME THANK YOU FOR MAKING MY MOVE STRESS FREE! ❤️

NIKKI S 
Rating:
5.0

Customer did not leave a comment.

Hollis D 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH H 
Rating:
5.0

Customer did not leave a comment.

ALLAN M 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

The vehicle is rented was in great condition and the owner of this location was very helpful going above and beyond with processing my reservation. I will definitely be using this location again in the future.

SHAUN L 
Rating:
4.0

Customer did not leave a comment.

SHELLY K 
Rating:
5.0

Customer did not leave a comment.

SCOTTY B 
Rating:
5.0

Customer did not leave a comment.

LANCE H 
Rating:
5.0

Customer did not leave a comment.

THUONG N 
Rating:
3.0

windshield and mirrors dirty, could not see out of passenger side mirror. other than that all was fine. Felt like some costs added at check in were not explained. Went from a $29.95 Ad, to a final cost close over $100.00. for a 36 mile trip.

ROY B 
Rating:
5.0

Customer did not leave a comment.

EMILY D 
Rating:
5.0

Other than the self check in not working. It was good.

JASON R 
Rating:
2.0

First of all the truck I received had less than a quarter tank. And it was not ready when I picked it up 20mins past the pickup time. Had to be mopped and didn’t have the equipment requested. Took longer to pick up than planned. Lastly, when I dropped it off, the guy didn’t even check me in, he asked if I had any problems and said he would get to it when like get to it. I returned it as I got it with the proper tank fill too. Got charged an extra $15 for what I assume is gas and no explanation. A little disappointed in the service.

RYAN V 
Rating:
5.0

Customer did not leave a comment.

Zachary Z 
Rating:
5.0

Customer did not leave a comment.

PATRICK C 
Rating:
5.0

As usual, this location is the best with the best customer service along with Dupont storage U-Haul! I didn’t get the truck I wanted and reserved at Dupont but 12th St. in Brazil had the truck for me and I appreciate the last minute service

LYNETTE R 
Rating:
5.0

The only negative comment II the small van was miserable getting in and out, I am glad I did not rent a van truck to drive from HOUSTON. TX to TACOMA WA. I WOULD have gone PENSKI other. Today, was a 4 hr use.

CHRISTOPHER B 
Rating:
5.0

Customer did not leave a comment.

ALIESHA P 
Rating:
3.0

Customer did not leave a comment.

Candy T 
Rating:
5.0

Customer did not leave a comment.

SRINI S 
Rating:
5.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

Management was great, so was the employees

STEVEN H 
Rating:
5.0

Now that the middle aged white guy is gone. Rejoicing! He was not happy with his job, hated the neighborhood and everyone in it. Now that a kind, professional and smart WOMEN is running the show, things are much much better.

ANGELA A 
Rating:
4.0

Customer did not leave a comment.

JOHN T 
Rating:
1.0

I hooked up my car and went to leave and got down the road and realized the Safety chain and the emergency brake chain weren't connected. I was beyond frustrated. I could’ve killed somone had the trailer came off and I would’ve had to live with that guilt my entire life. Or lost the $2200 car I just bought. Then when I went to return it I was trying to leave and the person that did my order never took photos so I was told not to go anywhere so he could hook it up and take pictures so he didn’t get in trouble and even in the picture he took he didn’t hook it up properly.

SEAN H 
Rating:
5.0

Isaiah and crew were top-notch in every way.

Denver T 
Rating:
5.0

The gentleman that helped my wife and I was great. Polite, smiles, explained everything. Great costumer service. Im not sure, but I think his name is George. Anyway, great experience.

GUSTAVO T 
Rating:
4.0

Great service and equipment.

BIANCA G 
Rating:
5.0

Customer did not leave a comment.

MARTHA F 
Rating:
5.0

Very good customer service.

ELISHA B 
Rating:
5.0

The trailer was clean but condensation covered the ceiling and the floor requiring us to protect our stuff with tarps top and bottom.

STEVEN B 
Rating:
5.0

They exchanged the damaged van from another location. The customer service was top notch - working on figuring out a solution. Kind and understanding.

KELLY C 
Rating:
4.0

Customer did not leave a comment.

TABITHA N 
Rating:
3.0

Stop charging 1.69 a mile plus gas. Next time I am going to a car rental place

STEVEN H 
Rating:
4.0

Customer did not leave a comment.

CAROL H 
Rating:
5.0

Customer did not leave a comment.

CATRINA N 
Rating:
1.0

dont know if it made it had to be towed

SAMUEL N 
Rating:
1.0

Customer did not leave a comment.

Chase N 
Rating:
5.0

Brant did a fantastic job. I will highly recommend.

CHRISTOPHER B 
Rating:
5.0

Vehicle was cleaned and well maintained. Store person explained everything about vehicle and made sure all paperwork was explained to me. I would recommend this U-hall office to all my friends that to use hall in the future office person explained contract form and was well versed in explaining the process on what to do at the end off our use of vehicle

FRANCIS B 
Rating:
5.0

Customer did not leave a comment.

ROSS B 
Rating:
5.0

They did great

WALTER C 
Rating:
5.0

Guys that work there are great!

CHRISTOPHER S 
Rating:
5.0

First time at this location. In an unusual spot but was easy to find. Very helpful crew coming in and going out. Would use again if ever a need in this area again.

RODNEY N 
Rating:
5.0

This location was easy to find, and the representative was very helpful. Isaiah was the rep that helped me, he deserves a 10 out of 10 rating. He was very knowledgeable and friendly! He immediately greeted me with a smile and was able to return the U-Haul truck and tow dolly without any problems.

Oriauna R 
Rating:
4.0

Your staff were helpful and professional.

DONOVAN K 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

All really good

James W 
Rating:
3.0

Customer did not leave a comment.

ADAM D 
Rating:
3.0

Truck needed an alignment, tires need to be balanced and feels like thw drive shaft is put of balance as well. Truck drove horribly. Cheapest truck i think I've ever driven, no Bluetooth connection for the phone either and no way to mount a cellphone to use for maps. No diesel engine option and extremely poor gas mileage and uncomfortable to drive

PETER S 
Rating:
4.0

Everything was good

JOANNE J 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

Branden M 
Rating:
4.0

Keep on keeping on!!!

BEATRICE M 
Rating:
5.0

Everyone at U-Haul was great and had amazing customer service. The reps on the phone and in person staff were top notch. This was my first experience with U-Haul and I will be back. Dylan at the pick-up location was very helpful and nice. The QR code I downloaded didn't work well for me. I kept trying as he was walking out to go home. He was nice enough to take care of it on his phone after he was off the clock. It would've been an issue if he wasn't there. He looked at my phone and realized something wasn't working. He needs to be recognized for going above and beyond. Thank you!

DANIEL A 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

OSKAR H 
Rating:
4.0

Customer did not leave a comment.

GERALD G 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

JAY J 
Rating:
5.0

Customer did not leave a comment.

JAY J 
Rating:
4.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

LEVONZO G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M 
Rating:
5.0

The team at this location are always really great to work with and have helped me quite a bit with several trailer rentals. I will absolutely continue to give them my business and would highly recommend to all.

CHAD B 
Rating:
4.0

Great staff

VICKI O 
Rating:
5.0

Guys made it quick and easy… even after some technical difficulties after reservation on web

ANDREY A 
Rating:
4.0

Customer did not leave a comment.

FAASOO W 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN D 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top