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RYAN MCustomer Reviews for U-Haul at 19th Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give the manager Michelle a raise.
ROGER LNothing. Everyone we worked with on the phone and in person were wonderful.
noel rSame procedure
JOHN WThe Gal that cheked me in & out was the best ! Good crew!
MARY BYou guys changed my pick up spot and I took an Uber to get there. They didn’t have the size truck 26foot that I reserved and I had to rent a 20footer. The lady tried to tell I only reserved a 20 footer. I didn’t have my phone to look it up or get another ride somewhere else. It took me 2 trips and I got the truck back past the closing time. I dropped the key in the box and got charged an extra day. I deserve a refund for the extra day and some money back for at least 20 miles
TIMOTHY SThe last time I rent it a truck from this facility I remember getting a discount for being a senior citizen, nevertheless though people that was there that day they say they never have given a discount to seniors so I was surprised that these two ladies did not check to see if anyone else if that was a senior discount But that’s OK. I’ll come back again here. I’m in that neighborhood.
REBECCA SEverything was great, the staff was friendly and very helpful!
MALENY GNothing better, service was exceptional and I am very happy with my experience, Michelle was very professional and made the whole process super easy. I would recommend this location to everyone!
KEITH FRented a 12 foot enclosed trailer and it was great! Towed perfect and everything went smoothly. Customer service was great and have zero complaints. Would definitely rent from them again.
BRUCE TThe car trailer worked great, the tie-down rachets needed some lubricant but overall I was very pleased with the trailer, the employee was more than helpful, thanks
DONALD SEverything was good
ROBERT HJust waiting on the hold to release otherwise fantastic experience.
RICHARD ZThe clerk that helped me cursed about every other word and took nearly 35 minutes to complete my rental. The equipment and accessories that I ordered and reserved were not all there. I was told to drive to another store to get it even though I was being charged per mile. I have normally had good experiences with U-Haul but this was a major miss.
BRADFORD BSaturday opening Manager was very rude. I'd like to move vehicle and the parking lot. Apparently there's a location for customer parking which was never posted. I told her I did not see you sign. She replied you can lose the attitude or go some place else's. I have used you all multiple times I never had this. Problem, she also informed me that she's been working here for 3 years, when I told her that I never had an issue like this that she's never seen me here. Before which you can look on your computer seen. I've been there at least 3 times now. We have made plans with our recreational vehicle. I was not going to allow her to. Ruin that for my family. Very disappointed. This is the way U hall operates. I will seek my business some where else.
MATTHEW MVery nice and very easygoing people. Great customer service. I was in and out with no problems. EXCELLENT!!
REFUJIO BExcellent service
ALBERTA HThere was no return key box and previous issues as stated that were never resolved
Yari J.
Shannen ANo comment
GUADALUPE UYou guys did a great job.
MARK MVery nice people, great customer service, very professional and friendly. 100 recommendable location . Grate experience working with this location. Boys were amazing.
Cesar AVery easy to book online. Customer service was outstanding. Very helpful and friendly employees.
MARC MThank you UHaul!
DONNA RApp wasn’t working you guys charged me 200$ wrong location. App told me to drop it there
LILLIAN Lvery friendly.
TODD MEverything was great
ROBERT HLove it at this location on 19th ave in phoenix they are a vibe.
Jessuca DThere were problems at every turn. Fees kept changing, "guaranteed" delivery dates kept changing, bllling unclear- i have been charged 3 times, for 3 different amounts for the same move. Its a shame because the people working for you are awesome, but your technology fails them - multiple times there were frustrating apologies for a "glitch" in the system. Everything wrong was blamed on these "glitches" -like my home address mysteriously, and incorrectly, changing- which cost me an extra $50 in mileage from the delivery contractor. They were kind enough to waive it- but your mistakes are costing customers money, exacerbating an already stressful moving situation, and causing huge employee turnover- which is costing your company money, and lowering the skill of your work force which will cost you even more money, and costing you repeat business which will cost you even more money. It is just so maddening for customers to be treated this way, to see your vendors treated this way. Your "support" offices for customers and vendors need greater accessibility. Every employee i met was just terrific! Friendly, helpful, smart....and frustrated by a system that just ties their hands and frustrates them and your customers. Im paying a lot of money- I expect the focus of what your doing to be on me- not my credit card. You'll get your money- i wont get the service. Thats a problem.
James LGive time to return truck
NAYTRICE CAmazing crew
ELIZAETH T10/10 employee service.
RYAN PAbsolutely wonderful and helpful. Thank you!
ELIZAETH TNo lock on the truck door, luckily, had one.
JOAN LVery good service
THERON SEveryone was so helpful and friendly - THANK YOU!
VICTORIA CThere wasn't any gas in the uhaul, I had issues picking up the truck due to this. There were 3 unhoused individuals outside yelling at me from across the street of the property, felt unsafe the entire time.
Anthony RManager was great and helped with everything I needed. Very professional and pleasant to work with. She even helped me with loading trailer and vehicle! Would definitely recommend to anyone needing to use these services.
GERALD BEvery thing was perfect. For me
REBECCA SFast pickup and drop off
JOHN W1. They need to be more kind and not so rude 2. They shouldn’t accuse people of breaking stuff and just charging peoples cards without even showing proof of said damage 3. This company just sucks in general if you don’t buy the insurance they basically try to scam you for any little thing, your locked out, need fuel need anything at all without the insurance it’s low cost is 200 high end could be 1,000 ridiculous overpriced company with dirty stores rude employees overall this is the worst company to use for moving
ANDREW NIf there are changes in pick up or drop off locations, call your customer. Do not send an email. Not everyone checks their email.
THERESA KWELL DONE
ROBERT HHadn't been washed..
LORIANN SGreat customer service at this location, even though they were busy they still took care of me. Great job team.
JESSUCA DPersonally, I'm no fan of using apps but it was my fault for bringing the Van back after hours, so with that said, I have no complaints or suggestions.
GARY SI was NOT at this location personally BUT family told me all was good at this end also.
STEVEN CText used too much foul language, very unprofessional . But the service was fast. Love the company and location. Will always return. Thank you Tami
TAMMY MVery good costumer service thank you
YARED BThere was a man on premise drinking Crown Royal Apples at 10am. He stashed his extra booze in the back of a Uhaul truck while we were trying to check in. Very classy.
Patrick LHospitality was great 👍🏾
DJUAN JThe truck was not aligned and I took pictures and showed the lady. The steering wheel was completely to the left. I went 9 miles starting out with 1/2 tank the it went to empty and would not move. Put 4$ in and let it run and it slowly came up.
ANGEL CFernando was very rude and insulted me to my girlfriend saying I don't know how to drive
BRENDEN MWonderful place
STEPHEN SPersonnel were efficient and helpful. In my opinion no improvement is needed.
James MThis location provided me with moving help whom did a great job . Staff was friendly, prompt and professional.
Gia MMason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.
Sue L | Overall Experience