The truck we had Reserve was an hour late being returned, so we had to wait. Then I called complain and the lady tried to tell my reservation was for 11am not 10am. When it came in it was dirty and not cleaned. When reserved I requested a dolly, although I was not charged for it, it was not in the truck. Then instead of returning it to the U-Haul one mile from our new house in Mesa, the lady asked me to return it to Tempe and said the extra miles would be included, because they needed a 15 foot truck in Tempe. I agreed, the next day U-Haul charged me for the extra miles. I have used U-Haul many many times and never had a complaint. This time what's unacceptable, but hey the truck didn't break down so there's that.
Moving Truck Rental in Phoenix, AZ at U-Haul at 19th Ave
Moving to or from Phoenix, AZ 85021? Get FREE truck rental rate quotes at U-Haul at 19th Ave.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at 19th Ave
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Phoenix, AZ.
Cargo vans and pickup truck rentals in Phoenix, AZ
U-Haul cargo van rentals and pickup trucks in Phoenix, AZ are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Phoenix, AZ 85021. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Out standing service from this location
Excellent staff and I was very pleased with the truck. I would definitely come back to this U-Haul for my moving needs.
The woman that helped me out was great. Thank you for the awesome customer service.
Vehicle was clean except for the bed. We brought it back except the bed was the same as we received it. No one came out to check it when we returned it to let us know that it was dirty. We still had 15 hours on the rental agreement that we could have cleared it ourselves. First time ever we've been charged a cleaning fee and we have rented from UHaul 4 previous times.
Car hauler tire half flat we bought a tire gage and it was half of what should be in there. The man / long time employee from west Phoenix was nice at the beginning. Then when we went back he was busy and was very rude made a very inappropriate comment that not only came as a threat but I felt unsafe if I upset him. He asked me to slide my card again then asked to have it to manually input. I said I slide my card now twice for all things I ordered also gave it on line.. then you would like to hand it to you to reput in is that working or is there an issue. He said, " First off lady you want to trust me! I'm the one hooking you car cart on the uhaul truck. So I would suggest you start trusting me. . I was shocked! The look he gave us. He followed us outside and said listen I was bombarded this women here yelling at me and another pissed she was waiting so long,then you decide to not trust me but want to trust me to hook up your vehicle. I replied, what ever. I was so upset. I work in the emergency Department and I know how busy you can get at work. Havent had a day off for 3 weeks . But I would never say something in this context and manner to customers or patients. I jumped up in the truck because I could feel my blood boil with resenting this company allowing to be treated like this. What a co.ete jerk. And he says he transfered to this uhaul and worked for 11 years and that just to get him to work out in that area they are offering him a free apartment. Well, I think you should really take a look at who you are dealing with. I plan to reach out to Coperate as this man should not be like this to customers that are spending to have a trailer hooked up safely no matter what type of day you are having.
Best customer service ever. That is why I am a repeat customer
No improvement needed. Awesome staff. Worked to provide everything I needed. Gave me extensions when needed. I highly recommend. That's why I am a repeat customer.
As always. U haul was courteous, helpful and knowledgable. The manager wasexceptionable with his great knowledge and professionalism. They all made a stressful situation more pleasant.
I can't think of anything.
Van that I rented had steering and brake pedal lock uo many times. I had to call Roadside assistance with all of my belongings in the van. I am not a happy customer and should NOT be charged for this.
Both employees were absolutely helpful and courteous!!!!
Behind the counter needs to know how to do billing better someone in uhaul needs to teach her
I was the only customer there and it took way to long to get me in a truck . The truck was nowhere near where they sent me in the parking lot so I had to go back in to get help to find it across the otherside of the lot. The gas was wrong and the link I was sent didn't work for me to fix it so again back inside I go to get them to fix it. This all caused me to be late to my drop off and I had to rent the truck for another day. The price was wrong because they couldn't even look at the notes that should have been in the reservation. I called customer service and they were very nice but no real help, I was told they would call me but still no call. All in all it was a very bad experience next time I will probably use another location or just go to Budget.
The truck I rented had a piece added to stop the rolling door from going into the body of the truck and getting stuck. It did not work and I almost lost a finger trying to release the door. The office could not mail me my closure paperwork and I had to drive to the location to pick it up.
The whole staff was very helpful and professional!!! I will always use this location in the future
Store manager was AWESOME!
Have enough dollies on location. It held up my move trying to locate and pick up from another location.
This uhaul station is always prompt, effecient, and exceptionally c professional, I always enjoy my visit to the 19th avenue U-Haul.
They younglady and young lady were amazing and very helpful. Kudos them both. They deserve a kudos
Gas tank was broken. Wouldn't take gas. Please send receipts after equipment is returned
To the lovely woman behind the counter, don't sweat the small stuff. You will get quicker. Do not let people's impatience take your peace.
Very low mileage truck extremely helpful personnel very quick very kind what more could you ask for except the lower prices and we all know that's not going to happen.this location and personnel have always been well above satisfactory
They charged me $100 from my account. I only used up about $55 and until now I haven't received my refund of $45.