The reservation was ease and simple.
JOSE CCustomer Reviews for U-Haul at 67th & Bethany
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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SEAN GIt was closed when we dropped it off so we just did it through the website
JESSE FNothing I absolutely prefer this location over any other super friendly and helpful I'll definitely be back soon
SALVADOR SStephanie did a fantastic job she's a great employee thank you
CHRISTOPHER HSunday, 3/30/2025, in the morning, I received the truck after being assured it was ready and good to go. An hour later I drove to a different location to pick up the trailer. Before leaving, the U-Haul worker told me the back left side tire was low on air, but if I fill it up, I'll have no problems. There was also no spare tire. The next day on the road to Oregon, it began to rain as soon as I reached the AZ/CA border. This led me to turn on the windshield wipers for the first time, instantly recognizing they weren't hooked on correctly. The wipers ended up hitting each other and the driver's side one flew off almost immediately. Minutes into the rain starting, the driver's side ceiling began leaking water onto me and the dashboard. The rain did not let up from that point on and I was forced to wear a raincoat my entire drive due to the leak. First time stopping for gas, I noticed that the trailer tire was almost flat. From that point on, every time I stopped for gas I also had to stop for air, which was incredibly time consuming and stressful because not every gas station has air available. I switched the passenger side wiper to the driver's side so that I could continue on. In doing so I found out the passenger door itself was jammed shut. After pushing open the door it would not close again after that. Forcing me to tie a rope from the outside door handle to the inside seat belt buckle to hold the door closed. This only worked minimally, the door was banging open and closed the entire trip. The noise was unbearable. Also 4 times during the drive, because of the leak, the water had reached the light switch completely turning off all of my lights while driving. This only lasted 4-5 seconds but I thought I was either going to die or get someone else killed. At that point I was considering calling to get a new truck, but it was still raining and the truck was completely full so I didn't have that option. Thankfully I reached my destination. The drop off location was SW Tualatin Valley HWY, I asked to speak to a manager to tell her my complaint and she was not there. They told me that the manager will 100% call me and talk to me about the situation which has yet to happen. I've begun speaking to my lawyer and we are currently deciding on our next legal step in this situation.
wieslaw mStaphanie is an excellent agent.
Matthieu BNice
PEDRO QI was super weary about getting a trailer from U-Haul again after the last experience, but it was really the only way for me to go pick up my son‘s bed so I took a chance and I’m glad I ended up at the location I did because the woman who checked the trailer in and out was amazing. She was clearly dealing with multiple customers and vehicles at the same time by herself and was still super pleasant and quick
Davi VQuick customer service
Susan CDid everything on the app. Was super easy. Fast and simple.
DARREN BUhaul app to record truck condition at pickup was not working. We tried several times. We finally told worker and she was like oh just take a video. She seemed like it was no big deal but to us it was knowing we could be charged for a lot of damages. There should be a back up plan when the app is not working.
DAVID DGreat staff to help
VENKATA BEveryone was very nice and your employees that day were very helpful and very professional thank you I wish I would got their names but it was a young boy and a lady very nice employee
ANNA AStaff was professional, courteous and knowledgeable about the equipment and assisted with connecting the trailer to my vehicle! The trailer was the right size to accommodate my boxes, furniture and storage containers! Everything worked out as needed!
VELMA PThe cost of renting the trailer was ridiculous. Uhaul is price gouging
IAN SVery friendly and helpful . Thank you.
ALLA BGreat interaction with staff .. simple efficient
JONATHAN GThe individuals at the desk service were super friendly and went above and beyond to help. They made getting truck super easy. Thank you very much!
Felipe BEverything was great! They even immediately called me when they realized that I left my wallet in the rental!
THOMAS HExcellent service
MADELINE MExceptional customer service 🥰
MICHELLE RPerfect serives and the best equipment
BULMARO VThe lady at counter was really helpful and courteous
CHRISTIAN VEasier access
MEAGAN TClosed at time of return. See pickup location comments.
KEVIN DThey 2 staff members were kind and helpful. There was a line of customers but they remained calm and helped us all.
SUSAN KKeep up the good work, they have great customer service
DAWONIA GYes very good
ELIZABETH AGregory and Kyle were great!
ALEXZANDRA TEmployees very friendly and helpful would use this site again
BETTY GGreat service will use them again
JAY NThe only problem that I had with the U-Haul truck was the passenger side door seem to be open all the time. I couldn’t keep it closed.
EARL PNothing staff was very professional with customer skills.
MICHAEL CAm very satisfy!!!
RENATO AVery little, I was very pleased with my experience renting from you guys. Everything went smooth and easy, I am very, very happy with my experience today. Keep up the awesome work!
Miguel YU-Haul needs to start inspecting the vehicles before renting them out like actually inspecting and following codes not trying to hide the fact that the vehicle has issues just so it can be rented out to make a few extra bucks. Very disappointed in U-Haul and my overall experience I had with them. Would not recommend.
Jean CHonestly it went beyond great
Kevin AWent after close so couldn’t attest to the personnel but the yard was crowded and layout was confusing, the vehicle was horribly unreliable and we were left stranded several times in different trucks (AC line exploded in the parking lot before we left in CA, had to have roadside assistance come out on a different issue, etc.)
MATTHEW KVery professional and helpful. I had to change my time to pick up the truck three times, and each time they were very helpful and understanding about the issues we were having.
JOSEPH PGregory was professional and very helpful in correcting a bad situation with reservation. Uhaul Corp needs serious improvement with communication and customer service.
ROBERT RThanks. Gregory
JOSE MU Haul is the best ever I love it and the service they have is the best moving partner five stars forever!!!
MUSTAFA GNone
JUANITA DBoth locations were absolutely helpful. The only thing o have to say it , Uhual disappointed me . I booked my trailer three weeks in advance. I got a calm that I wasn’t going to be able to pick my trailer. Due to previous customer not returning the time it was supposed to. While on several calls with multiple agents. I was notified they found a trailer. It’s doesn’t have to take two days to find a trailer for me to use. Also the agent Sarah shouldn’t work for a customer oriented company. I work for an airline and we aim to give the best customer service. Thank you in advance
PATRICIA MAlways have great customer service
MARIA DVery friendly young lady! Way better service than the Arco on 75th Ave! Go to actual Hal places instead of gas stations- so glad our pick up location was changed. The lady- manager was so helpful and friendly!
DWANDA MThe service was great. There was one person being waited on inside and someone else outside. We were in and out within 15 minutes. The truck ran well. The only issue was that the truck was on empty. The guage showed we could drive 17 miles, so we were able to get to a station before running out. The CS agents were both very courteous.
MELVIN DQuick and easy exactly what you want when renting equipment
LARRY FAlways a pleasure renting here
mike w | Overall ExperienceWe asked to rent a trailer for the ubox to tow it home and the person there would not accommodate us. It appeared he was short staffed. There was another customer there hooking up their trailer withou
Cristian S | Overall Experience