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JUAN CCustomer Reviews for U-Haul at Atlantic Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your New System of we the Customers Have to Complete All Processes Through your UHaul ap . We are paying your Fees for a Service you Must Provide .. your Success Depends on your Customers word of Mouth !! I’m Already Started to Look for Other Alternatives which include Home Depot , and Enterprise Rent a Truck . Will Try Very Hard Not be be A Returning Customer . I’ve Notice the customers their Having a Difficult Time with the Ap , However in your Company Upper Level came out with this New Campaign should be Demoted , Your Sales Will Drop Completely Compared to Previous Years . The word of my mouth Don’t shop UHaul ! Look for Alternatives such as home Depot or Enterprise Rent a Truck , Which I’m Doing . Besides only one person to Help in front Desk Which was the General Manager . With a Line of Frustrated Customers Like Me . Not good Very poor service , will post this in the Internet , Reviews zero Stars
JOSE RService was great!
LUIS TI had the worse experience not with the location in Cudahy but with the one on Atlantic in East Los Angeles. I would not recommend renting from U haul it’s a horrible customer service I had my reservation to pick up at 6 am at the ELA location I got there and was there for an 1 hour trying to get the keys. There where no keys left for us at that location I was send to Cudahy to pick up over there I was able to drive off at 8:30 am it took me 2 1/2 hours to get the truck with 3 of my workers with me doing nothing but I still have to pay them by the hour. Horrible experience with Uhaul
Ever AI was told we get charged per mile , Not per day . Big mistake . I extended the rental for 3 days . But milage was local not far . I feel like I got played . Dont make the mistake I made . Return the truck back the same day guys . Verry disapointed @Uhaul for not breaking down the costs .
RAFAEL LIt helped a lot today it was nice and easy to rent ,,
BRYANT MCheck in was new way but better than standing in line. Check out quick.
Elisa OExcellent service
pedro RCustomer service staff was friendly , professional, helpful and very welcoming.
DIANA NGive your 100% attention to customer who is in front of you, I believe this to be management or corporate trying to increase profit. But it lacks in customer service. Hire more attendants. It seems like every location has this problem. Also have a lobby. Waiting around a bunch of heavy equipment is not very relaxing environment.
Renato DReserved U-Haul and appliance dolly in advance just to be told that one were available .
Alberto RVicky in the front was phenominal. Painless walk in check in and gentlemen in the morning with the glasses was very quick and efficient setting up trailer, Abel upon drop off was also very quick. Best U-Haul EVER
HIROMI LFriendly service
Enrique SCustomer service is no help and make sure you sign before you accept because they don’t explain anything to you
Jesus GI am very upset I scheduled the U-Haul 3 day in advance for 6:00 AM just to be sent to two other locations because no one had my equipment ready. I lost an hour of work time and had to cancel the movers I hired! This was very unprofessional, very stressful and such an inconvenience.
Isidro GVery good experience
Heriberto RWe rent trucks on a monthly basis from this location the past 13+ years. Rene and Vicky are so awesome, very professional and so helpful!
SYLVIA MThe RT I just rented in Lynwood CA, had an electrical system failure, so you have to check the equipment before let it go.
RICARDO ZStaff were helpful and friendly. Good experience.
David CAssociate advised I was given the wrong trailer size for a car like mine.
KAREN AI think the service at the location was amazing. I would say knowing we needed the app ahead of time would be great so we had the option to prepare ahead of time is something I would have loved. The service was excellent but had I known I would have felt less stressed setting it up on the spot and the checkin would be smoother. .
Megan WIt was fast and super easy to rent and drop off vehicle , would highly recommend if anybody needs to rent a truck or box truck
Bayron GWe rent trucks on a regular basis for our company events. Rene and Vicky are awesome and very helpful
Sylvia MI got very good service. I Will recomend this place.
ARNULFO GLOVED! LOVED! LOVED the workers at this U-Haul location. I should have taken their names, but the young lady was so helpful, she guided me thru the whole thing and made the experience to rent a truck so much easier. Their was an older gentlemen that was also so helpful even asked my father is he wanted some water due to the weather being so hot outside. I will definitely recommend this place to my friends and family.
CINDY MI was told to move my car from parking area to the post office next door due to crowding, when i was pulling out a towing latch was laying open and laying on ground in drive way. It became caught under my left side of my vehicle and riped and tore of my bumper of my car . No one seem to give a damn because the office was in total chaos. It seem I was not the only costumer who was having struggles in the parking lot. A uhal truck leaving also ran over latch and even stopped to investigate what they ran over.
Monique MI was issued a vehicle with 0 gasoline. The gas light was on. I called the location to inform them that I was issued a vehicle with 0 gas and that I had to refuel first and possibly use milage that did not make a purchase for. This cost me time and money I was not intending on spending. I returned the vehicle WITH GAS. I felt like I lost money somehow giving the vehicle back with gas it didn’t have to start with. I am not too sure. It was unfortunate.
Jose CCourteous and helpful in rental process.
Jesus LLa señorita que me atendió decía que no hablaba español y si lo hacía cuando empezó a reclamarme por algo absurdo, de manera prepotente, no recuerdo su nombre por qué cuando devolví el carro estaba otra señorita y ella si me atendió bien
LUIS CEverything went well thank you so much for your help and for being very professional
Denise HInspect equipment more and do routine checks on wear and tear. My Tire exploded 3 hours into driving my Auto Transport Trailer with my vehicle on it on the Hwy. It almost death swerved into another vehicle when it blew and I was lucky to control it. I would recommend a checklist to write and sign off before the Rental is back on Road For safety purposes.
MELQUIADES AI rent a van and I got a older model gas was 1/4 back was dirty and it smelt literally dog poop.
GASTON CRene and his staff where more than helpful during my experience. Although it was extremely busy, they where still able to assist everyone in a timely fashion.
FREDY UCar was very clean and maintained. Will come back one day again.
dominik kI love how this location has the new trucks , I hate driving old trucks because I’ve noticed that they spend more gas
EDITH PThanks
JOSE CGreat customer service
JAVIER BTruck had no a/c. Tried to charge me 25$ for a cleaning fee for a truck that was very clearly caked in dirt from not being cleaned for weeks (I took videos) I had the truck for less than 3 hours and they ended up cleaning it with a dirty mop… Cleaning fee of 25$ for something they clean with a dirty mop ???
Migue GQui k an easy
JOANNA ENothing to improve, excellent service and equipment.
gustavo yThis location is always a hassle to pick items up. Whether you process your rental online or in-person they always take very long. What is the point of processing online if you still need to make line in-person and do the same process. The staff handling the front is also very under trained.
Guadalupe GI do liked the way they treated me it was fast
LUIS Geasy return no problem
JOSE GThe customer service representatives at the pick up and drop off locations were excellent. The transaction fir renting a truck was smooth. Thank you.
ANNA VEasy pick up and drop off, will return due to customer service
JORGE CThere's usually debris every time I rent a teailer anywhere at any uhaul.
JOSE SI had an issue with being charged for fuel when I return the equipment with the amount of fuel I received it
Cesar RThe waiting time was Ridiculous Long and only one person was Infront of me. When it was my turn the worker had to redo my entire information even though I did it 3 days before online app.
Miguel AExcellent customer service
JESUS PI was overall very satisfied with the truck and the smooth ride. Thank you for making my move from Cali to Nevada very satisfying!!
JAMES GDid great
EDITH ODear U-Haul Customer Service, I am writing to formally file a complaint regarding my recent rental experience under Contract #80669310, picked up on June 28, 2025, at your Cudahy location. Due to repeated issues at three different U-Haul locations that day (Vermont Ave, Lynwood, and Cudahy), I was offered a 10’ box truck at $0.99 per mile as compensation for the inconvenience of not being able to rent a van as I originally reserved. However, I was charged $1.39 per mile, which resulted in an overcharge of about $51.59. I also want to point out that I never rent 10’ box trucks, if you review my rental history, you will see that I always rent vans from U-Haul. This was the first time I accepted a box truck, and only because I had no other choice after multiple location failures on the same day. Additionally, the truck I was given had braking issues and made loud, concerning noises whenever I gently pressed the accelerator pedal. I did not feel safe driving this vehicle. I am requesting: ✅ A refund of the $51.59 overcharge. ✅ That U-Haul investigate and address the safety issues with this vehicle. ✅ That U-Haul review its reservation processes at these locations to prevent this from happening to other customers. Please confirm receipt of this complaint and let me know when I can expect a resolution. Thank you for your time. I look forward to your response. Sincerely, Edith Pimentel Zavala
EDITH PFollow up on getting your customers returned paperwork processed in a timely manner.
ROBERT RKeep doing a great job no complaints
IVAN RNice
JOSE HThe place needs refreshing. Seems dingy and dirty. A little paint and updated counters goes a long way. Upgrade payment system to accept Apple Pay. Also the male employee that was there when I got my trailer didn’t even check the trailer lights until I asked him too. He looked sloppy and was unwelcoming. Also the following day a different employee was wearing crocs. Dress attire is too casual. Also there was no organization for the line or check in. There were just a bunch of customers gathered around near the counter….no number system, no line nothing. Otherwise I guess this uhaul was just ok.
GABRIEL SOnline I picked to wave the $30 insurance and inside of the store they forced me to get it.
Lissely GI rented a trailer recently and I brought it up to the attention of the person hooking up my trailer that the marker light was missing. I was told to take it up to management. So I did. But before doing that, I was instructed to turn on my hazards to verify that those lights work. I wasn’t asked to stop on the brakes to verify that the brake lights work. I told the manager about the marker light and the manager simply responded with “oh”. This is the second time I get a trailer that has a defect from this location.
GABRIEL D