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GERALD NCustomer Reviews for U-Haul at Beltline
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer Service!!
JEROME SVery good experience. No problems and great people to work with.
DON BI rent often and everything i get equipment that is poorly maintained with numerous quality issues. 2 weeks ago I rented a trailer with a poor roof repair that leaked heavily in the Rain. 3 weeks ago and again this week I rented a 6x12 trailer with numerous broken and non functioning lights. this week the trailer had no right side rear running lights and numerous side and top marker lights out. this same trailer is put back into service without any repairs often. I will nor rent from this location again.
MARK SKeep up the good work and great customer care! :-)
RODNEY PCustomer Service Rep friendly knowledgeable and ready to get things moving soon as I arrived Keep up the good work A++
RODNEY PThe gentleman that was working there, forgot his name, was awesome.
MARY PBetter customer service
JEFFERY SVery well satisfied
GARY OThe workers were very friendly and helpful .I will visit again
LETONIA OI booked a rate of $.99/mile 2 days before I was to pick it When I picked it up, the total was higher than it was supposed to be. The GM stated that rates went up yesterday. I told him I was quoted a rate and they should honor that rate. He said his boss told him he had to charge the higher rate. I had no options at that point since I had to have a truck that day and it was a Saturday. Very disappointed Uhaul would quote a rate and not honor it especially when it was two days prior. So $6 that they overcharged created bad willl on the way they take care of customers in quoting one thing and doing another knowing the customer has no other options at that point.
Patrick BKeep up the good work
Rodney PAlthough I rated the equipment clean and well maintained. The truck did show it's age and the back storage area of the truck did not appear to have been swept out before it was rented.
Kyle MThe gentleman running the location had all of the answers to my questions and was very personable. I would definitely use this location again.
RONALD LAlmost everything is done online they do very little, didn't even go out to show me which truck I rented. Check in just hand them the keys and the wait for an email with final total.
Colleen CNothing. The entire experience was great.
ROSIE MFriendly and professional!
CLAYTON SLocated close to home and friendly service
Brian PGive me trailer with bad light
RUBEN CAgent was rude truck was dirty additional charges was applied to my card I would not recommend this location I booked a different location a week in advance and location was changed at 8pm the day before causing additional charges
ANGELA PMy original reservation was for a different location that failed load the truck with the supplies or leave the keys outside. They then had to find another truck to move my reservation too. 30 min later they found one at the above location. The lady that filled that reservation dispatched me the wrong truck. So then I couldn’t do the self return cause the mileage and gas and all didn’t match. So glad I took a picture of the dash cause otherwise I would have been overcharged. I had to reach out to customer support again.
CASSANDRA GAwesome service, and knowledgeable people! And well mannered!
Hugo HI forgot my wallet in the truck what do I need to do to access the same truck
Francisco RLove the gentleman who took care of me!!! He’s a gem and a Keeper. Evelyn Willingham
EVELYN WAll went well. Attendant was very busy but he took time to let us know it would be a while since he was busy. Didn't mind he advised us what to do and he took care of everything.
LUPE BNothing. Everything was exceptional.
ELIZABETH MNothing
KEVIN DNo comments. They did an excellent job.
ELIZABETH MThere isn't anything this location needs to improve on. Clay and his team are AWESOME!
CASEY PWas sent here from another location when our guaranteed reservation didn't have a truck for us. Was told this location would do right by us. Well, this location was less than helpful, tried to charge us almost $100 more to purchase equipment that was supposed to be rented and certainly didn't help us out any when uhaul was clearly at fault for not being able to honor our guaranteed reservation.
PHILLIP ENot sure if this location is getting ready to shut down or maybe under construction.
Phil TSeat belt for right passenger was inoperable and middle passenger had limited usability.
David HThanks for being flexible with having to reschedule my rental twice!
Mark WNo receipt maybe due to remodeling of the store. I was running late very grateful for the grace periods being given.
TALEAHA MKeep up the good work
RODNEY PMore employees
Joshua HGreat work, everything went smoothly and great experience
Brandon AGreat customer services, on both ends. Was glad to have such wonderful, helpful persons assistant me. thank you, all.
LORI EI had a reservation for the 8ft pickup truck and had to drive an extra 25 miles and 30 minutes away from my location just to get this specific truck and when I got there I was told that I couldn't rent the reserved truck because I didn't have a major credit card which was never told to me prior to the reservation being confirmed. I would like a partial refund or credit as soon as possible because I could have rented a 10 ft box truck near my location instead of having to go 25 miles and 30 minutes out of my way
RICARDO OThe facility is currently under renovations so no support items are available to review and select from other than using the website. Trucks are readily available on the lot and were in excellent condition. Everything went well except and offhanded comment the Customer Service Rep made about the use of a debit card vice wanting me to unnecessarily use a credit card. HIs concerns were handled after seeing I was a 3 time customer in my profile and moved on!!! Definitely not the way to treat customers over an $80 transaction whether you are familiar with them or not!!! :-(
RODNEY PA scan for return to trailer
JODY WThis location was far better than the one I was scheduled to go to. They were tremendously helpful even though doing renovations and were able to get us set up and on our way quickly. However, the turn signals for the hitch wereinstalled incorrectly.
Wendy JClay was very nice and friendly, he help me hook the uhaul us and explain everything to me.
Sandra MNA
CHRISTOPHER EThe technician was attentive to my needs and even sacrificed to work me in his tight schedule.
Charles WNo issues.
BRYAN WGreat Customer Service, One Stop Shopping: For Moving Across Town Or Across The Country. Availability Of Renting/Retail, Mdse., Trucks, Trailers, Vans, Storage, Prices, All Your Packing Moving Supplies...
karen s | First ImpressionsAlways great service
Patsy F | Overall ExperienceEverything was great, the service, staff, and facility. Would definitely come back if I was ever in need. Thanks for everything..... Mr. and Mrs. Augustine
tony a | Overall ExperienceVery friendly and helpful !!!
sandra b | First ImpressionsI had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.
bertran c | Overall ExperienceClay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.
karyn m | Overall ExperienceThis team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.
Vickie L | Overall Experiencevery good
bertran c | First ImpressionsMy reservation could not be found
Jessie C | First ImpressionsWonderful service
tiffany m | Overall ExperienceGreat experience
Toni T | First ImpressionsWe were treated well...folks were friendly.
Oliver T | Overall ExperienceEven though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson
Oliver T | First ImpressionsClay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!
Catherine B | First ImpressionsWould have been excellent but my reservation was not ready for me at my scheduled time.
Steven H | Overall Experiencevery happy
jack p | Overall ExperienceThe best I have dealt with
Michael M | Overall ExperienceClay was extremely helpful. He deserves a raise.
matthew s | Overall ExperienceExcenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!
JOHANA R | Overall ExperienceClay did a great job!!! Thanks.
SUZANNE M | Overall Experience