Moving Truck Rental in Decatur, AL at U-Haul at Beltline

1531 reviews

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601
(Across the street from the mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Decatur, AL 35601

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

1531 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Perfect experience

Timothy M. 
Rating:
4.0

Poor communication. Made a reservation 10 days in advance. Truck was not there and the UHaul representatives never called me to let me know they did not have a truck ready.

George C. 
Rating:
5.0

Not a thing

PATRICIA G. 
Rating:
5.0

Quick service.

PAMELA B. 
Rating:
1.0

Fire JT immediately!! He is an embarrassment to your company. I have rented from this location before and had a great experience. I will not be back. I reserved online and when I showed up to pick the truck up he was very rude. He said he had try to contact me and my voice mail was full I told him I didn't realize it was full. He dialed my number and starred me down. When my phone rang I told him I didn't doubt he tried to call I just didn't know it was full. He said he called my wife's number and she didn't answer either. I ask if her mail was full also and he said he didn't try to leave a message. Why?? He then says you NEED to put this number in your contact list and make sure you answer when I call. I said there was no need because I wouldn't be using this location again. He said again put us in your contact list in case we need to get in touch with you. He said it a third time very rudely and I finally said I heard him the first time and I wouldn't be adding it to my contact list. The next day when I brought it back he opened up the back and said he would be charging me $20 for not sweeping it out. The problem was I not only swept it out I used a dust mop to do it. Then I swept it into a dust pan. What he saw was the line of dust that is left behind when it doesn't go into the dust pan. I dusted it up with my hand and say surly you are kidding and he said nope company policy. I said but I did sweep it out and he pointed to the dust line that was left and rudely says apparently you didn't. I told him I absolutely did and ask what his problem was because he had been rude the day before. He said nothing and walked away. He finished figuring what my final charge was and said I am not going to charge you for it not being clean even though you say you did, you didn't. This guy obviously has a problem. I have owned multiple businesses over the last 22 years and I would never employ someone like this. Again I am embarrassed for your company and I will never use you again.

DARRYL O. 
Rating:
1.0

Was accused of a driver's license being fake! And the guy JT over charged my card for close to $200! Then will lie as if he did nothing wrong

KAYLA M. 
Rating:
4.0

Very friendly and fast waited no time and drop off was easy. Great people at the beltline location would highly recommend

ASHLEY D. 
Rating:
5.0

Nothing everything great

Patricia G. 
Rating:
5.0

Clay was very kind and thorough. The van I rented was awesome!

Kimberly M. 
Rating:
5.0

Everything went okay was fast and prompt my rental I got it back on time in the attendant was professional

Gary S. 
Rating:
5.0

EMPLOYEE HELP WAS EXCELLENT

Alvin R. 
Rating:
2.0

Service was not very accomodating

James O. 
Rating:
4.0

Love this location! Always friendly and helpful

JEANETTE J. 
Rating:
3.0

Top of the truck was damaged and didn't know it till got home to load it and had to take it back and that was the only one that big had to get the next size truck waste a half day and had to pay the same said they would give me a half tank of gas but wasn't all the way full when I picked it up and didn't want to waste any more time

Jimmie K. 
Rating:
1.0

THE REPRESENTATIVE JT WILLIAMS WAS VERY RUDE AND HE OVERLY CHARGED FOR THE VEHICLE. THE REPRESENTATIVE DIDN'T COME OUTSIDE TO INSPECTED IT BEFORE OR AFTERWARDS; THE VAN HAD A FULL TANK, CLEAN, AND I DIDNOT GO OVER THE MILEAGE. HOWEVER, I HAD EXTRA CHARGES ON MY CARD! AFTER A HEATED DISCUSSION OVER THE PHONE, THE REPRESENTATIVE KNEW HIS WRONG-DOING AND REIMBURSED THE OVER CHARGE OF 25.00$ BACK TO MY CARD. I WILL NEVER RECOMMEND THIS LOCATION ESPECIALLY IF U-HAUL IS HIRING EMPLOYEES WITH THIS KIND OF MINDSET!!!

Aric F. 
Rating:
5.0

Y'all are great. Thank you and nothing to improve from what I see.

Angela W. 
Rating:
5.0

Regulate the price. First time we rented (three weeks ago) trailer was bigger and price was less

Michael A. 
Rating:
3.0

Have the trucks completely ready when offering Mobile Pickup. The extra equipment I rented 2 dolly's and 2 furniture dolly's were not in my truck. Had to go back the next morning to pickup. Only received 1 dolly and was charged for two.

Brittany W. 
Rating:
5.0

I'll say two thumbs up!!😊😊

Wilbur S. 
Rating:
4.0

Let them in out of the cold weather. When signing up

Floyd J. 
Rating:
5.0

Clay is very customer friendly and a great person will definitely be back! Thanks Clay Steve Bolan

Stephen B. 
Rating:
5.0

just continue providing the quality of service and equipment that you have now.

STEVEN S. 
Rating:
1.0

The gentleman that assisted me was beyond rude. I entered the store b4 I realized I didn't have my make on. I immediately turned to go back out and grab it. As I'm leaving out the store to run and grab it, the u-haul rep yelled, “Ma'am get out of my store”.......I thought to myself that was rude but kept going to put my mask on. I walk back up to enter the store and the guy tells me I'm not welcomed in the store b/c there is no telling where else I've been with no mask on. I assured him no where b/c they are mandatory in all public stores at this point. He made me stand outside in the cold to give him my info. It was 32degrees and there were snow flurries falling. It was freezing cold and he would not allow to stand inside to provide the info. The truck was not in good shape. It was stalling out in 1gear as it changed out and there were dash lights on when I got it. It was drifting to the right as if it need an alignment. He was again rude when we brought it back and told me I had left trash in the truck. There were 2 pieces of plastic the size of a quarter at most in the truck. I asked re-confirmed that they do sweep the trucks out upon return and he said yes. Over all he was a jackass who made a woman stand in the freezing weather all to give your company business. I felt targeted and as a solider who has fought for this country.... I was extremely disappointed in the manner he chooses to treat people.

JASMIN T. 
Rating:
5.0

Damien was very helpful and polite

Joshua S. 
Rating:
3.0

First guy I rented the vehicle from was really helpful. When I turned it in the second guy was saying I had too sweep put the truck and have it essentially perfectly clean the employee was on his phone the entire time and I felt like he didn't want too do the work himself even though it's his job. The grass and dust that was in there wasn't from me I guess what I'm getting at is that the employee shouldn't be on his phone and be more customer friendly his attitude about everything isn't that great.

Braxton G. 
No reviews have been submitted for this location.

Back
To Top