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Ahmed ACustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had with the truck was the alignment was out and the steering wheel was crooked and was rough shift.
Terri MBetter after hours drop off instructs, there was only room for 1 truck and finding the key drop off was hard for me as 1 truck was blocking it
Luis R1 minute to drop off. A great efficient drop off. Also 5 stars
Dick NOrdered dolly’s - no dolly’s available when we arrive. Ordered moving blankets - no moving blankets available when we arrive. Unfriendly staff. Truck only had one headlight working. Total wait time in line (only 2 employees present) was 30+ minutes even after I had used the online portal / app. They also take a picture of your ID with their personal cell phones. We asked why and the worker responded with “We can cancel the rental if that’s what you want?”
Andrew MOn busy days there should be two people outside helping customers with the pick up of trucks
Orrie LVery satisfied.
Peggy BThe side mirrors were broken, it made driving the vehicle quite unsafe.
Charles WThe manager ripped me off by saying I drove almost twice the kilometres I actually did, then charged me for it. Terrible customer service
Stephen WDropped after hours, didn’t interact with anyone
Gwynn BNot in an area that would make it easy to arrange transportation.
Neil CCustomer service at this location was not very good, did not do a walk around of the vehicle, did not tell how much gas was in the tank, did not tell how much gas to return it with, did not tell when to return the vehicle etc.
Mitchell CHelpful staff. Efficient and on time service. Clean, well kept facility. Would go there again.
Nikhil RGreat service start to finish
Robert DI had booked a trailer size that was way too small for moving. Fortunately they had a truck that we could rent instead and allowed us to make the change. Very helpful staff.
David WTry to give vehicles that are from Canada. Driving with an mph speedometer is not the most fun.
Joshua EI got assigned this location even though I had selected a different one that was close to my place.
Nizamuddin MClarence was very helpful with hooking up the auto hauler to the 10’ van (from another location) and loading our vehicle
Ron BAll was good,especially the lady ,I don't know her name,but she was so kind,and helpful, made my moving day really good!
Andras-Lajos KGreat pick up and return experience, efficient and friendly!
David RToo expensive
Josip JThe service personal was polite and very helpful, gave me an estimate of how long it would take. Very pleased with the installation it was professionally installed. It also was relatively quick. Did not have to wait very long. Overall cost labour and parts very reasonable.
Stephan BI was disappointed that I had to pay $10 per day for insurance for the full week. I had the trailer. I thought it was $10 for the week not $10 per day when I asked about it. I was told I had to wait to the manager, and they really didn't know when that manager would be in. So naturally, I paid the bill unhappily.
Brian Y10/10 customer service!!
Ross EMichelle was amazing and professional.
Gregory SNothing g against the location itself, they were actually very friendly and helpful. Will never use UHaul again, changing pick up location from Edmonton to Calgary and acting like that is a normal thing is completely unacceptable!!!!
Todd OFriendly stsff. Great service.
Nelson VEfficient process at pick up. Lots of inventory at this location. Lot's of staff. I was away in minutes
Richard SWas told i was going to get my deposit back via visa debit within an hour but Ive waited many hrs and still no deposit returned. False promises made.
Ronel LAll was great. Thanks
James GSee above regarding great service
Guy GThe young lady that helped me was a smiling, friendly and very facilitating. After a very long drive and after many pitfalls, she was a very pleasant and most welcomed change.
Shawn CFirst van i rented i drove away and the check engine light came on and the staff quickly got me into a new van right away, very friendly staff. I was pleased with my experience and how I was treated.
William TGot me in and out quickly not much room to improve!
Barry FPlease put sign on front door of building to enter on south side. A couple of customers (us included) were at the pickup location at opening but did not realize that the door to enter was around the corner of the building.
Gregory BRented a 5 x 8 enclosed trailer travelled 5000 km across Canada, didn’t even notice I was towing a trailer. Was smooth sailing all the way! The people at Blackfoot, Alberta were very accommodating and friendly. Hooked up my trailer and I was on my way.
Elizabeth MEverything was fine
Cameron CParked in a spot and spoke to an employee who said he'd help but I said I was doing it virtually for speed. Mid me doing that another employee honked at me and then told me to move and I explained that I'm in a parking spot and doing my drop off and then they can move it. He then called me many aggressive words like a fucking idiot and a fucking asshole. There was room for him to move his truck and trailer beside me. Not really inviting and not a great look especially after everything I've been through on this trip. Everyone else in the location was helpful.
Darren Dgreat staff they are very helpful thank you.
Emmanuel KThe hitch was installed but once I looked under my car it was not installed properly and my original parts were missing. I went back into to the stairs talked to installer and they took the car back inside and 45 min later did the correct install. If I trusted your service in the first place I would have lost my parts. Really unhappy with the service today and no I would not recommend to anyone
danijel sBoth members of UHaul staff were great to work with. Will use this location again soon. Thank you for all your help.
Debra WThe wait time was a bit long - probably 15 minutes.
Mark CThe truck has some needs for the next user to have a better rental with it. The starter is going the solenoid doesn’t engage every time you try to start the van. The shifter handle is floppy and almost falling off when you’re trying to shift. The interior was muddy, somewhat dirty and then the inside of the storage area had stuff spilled all over it and it was dirty before pick up, but didn’t make a big deal about it. Otherwise, good rental as always.
Cody FSmelled of horse manure, mechanically good
Matyas GThe trailer that we rented had multiple chunks of mud inside, and overall was VERY dirty. We will have to clean our cases when they get back to the shop, costing us tons of money in labour. This should NOT have happened. When we brought it back, it was pointed out to the crew, and summarily dismissed. Wasn't impressed. I will be more diligent in checking before we take another unit again.
Jeremy BThe young lady at this location was absolutely fantastic. She was happy I was there and had an intoxicating zest for her job!! The vehicle was in very good shape and clean. The vehicle could have used cruise control.
BRIAN JYou advertise $19.99 for a van but then charge for 150 kms even though we didn't use 150kms?!? So a $19.99 tlvan costs us $137!!!?? Brutal.
Shannon RThe woman who helped us with finding a hitch to haul the trailer was great, she was super helpful!
Saul AEffective and efficient Staff
Clement ADON'T put the wire for the trailer wiring near moving PARTS, Now I have to travel back to the city to get it fixed
Ted VThe gentleman who attached the trailer was so great to deal with. helped us out!
Karen LOne employee, long line up. Long wait for pick up.
Tracy KOkay okay okay here we GOOOOO I cannot express any better how amazing these staff are at this location always making sure I'm satisfied with there service and I'll tell ya'll I am very satisfied with this location when I needed a truck I was in a buckle and I stopped at the Blackfoot location 6th St se walked Inn fingers crossed to walk out with a truck long behold they did there best to get me a truck and away I went to do my job came back with a smile on. My face and always dooooo cause these staff are just amazing and go outa there way to make sure I'm happy with there service I highly recommend y'all checking this location out for yourself if you don't believe u can be satisfied and happy just like myself LETS GOOOOOO 💯🫡💯🫡💯
Jeffrey BExcellent stor
Jaesik SThank you
Steven WThe equipment wasn't clean but on both occasions (once on the inside, and this time on the outside) the staff accommodated me on both occasions and made changes without hesitation. I was thankful for that. The pick-up and drop-off was excellent - efficient. Thank you U-Haul for being there!
cynthia bHave more furniture dolly's for rental. Booked 2 months in advance and left having to pay $36 to buy one. Seemed very scammy.
BRETT BShut the place down….Absolutely horrible experience for the second time at that location First time staff was completely incompetent and we had due cancel our pickup cause the staff gave us the incorrect information and said that our Audi q7 wasn’t suitable for a 5x8 trailer cause us hundreds of $ for storage Second time they gave us a trailer that had bent wheels and a broken hub barring that put our safety at risk and we had to stop for hours waiting for roadside who came but didn’t have the hardware needed so we had to wait again for him to come back The comment of the roadside mechanic who BTW was wonderful was that we were lucky we didn’t get in an accident due to the severity damage hub Absolutely the worst location and worst service ever received from U-Haul or any other rental company….
RAZA H