Customer Reviews for U-Haul at Blackfoot Trail

18,386 reviews

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only, just north of Blackfoot Inn)

(403) 253-4335

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only, just north of Blackfoot Inn)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ahmed A 
Rating:
5.0

The only issue I had with the truck was the alignment was out and the steering wheel was crooked and was rough shift.

Terri M 
Rating:
4.0

Better after hours drop off instructs, there was only room for 1 truck and finding the key drop off was hard for me as 1 truck was blocking it

Luis R 
Rating:
5.0

1 minute to drop off. A great efficient drop off. Also 5 stars

Dick N 
Rating:
2.0

Ordered dolly’s - no dolly’s available when we arrive. Ordered moving blankets - no moving blankets available when we arrive. Unfriendly staff. Truck only had one headlight working. Total wait time in line (only 2 employees present) was 30+ minutes even after I had used the online portal / app. They also take a picture of your ID with their personal cell phones. We asked why and the worker responded with “We can cancel the rental if that’s what you want?”

Andrew M 
Rating:
5.0

On busy days there should be two people outside helping customers with the pick up of trucks

Orrie L 
Rating:
5.0

Very satisfied.

Peggy B 
Rating:
3.0

The side mirrors were broken, it made driving the vehicle quite unsafe.

Charles W 
Rating:
2.0

The manager ripped me off by saying I drove almost twice the kilometres I actually did, then charged me for it. Terrible customer service

Stephen W 
Rating:
3.0

Customer did not leave a comment.

Ashley C 
Rating:
3.0

Dropped after hours, didn’t interact with anyone

Gwynn B 
Rating:
2.0

Not in an area that would make it easy to arrange transportation.

Neil C 
Rating:
2.0

Customer service at this location was not very good, did not do a walk around of the vehicle, did not tell how much gas was in the tank, did not tell how much gas to return it with, did not tell when to return the vehicle etc.

Mitchell C 
Rating:
5.0

Customer did not leave a comment.

Barry K 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Helpful staff. Efficient and on time service. Clean, well kept facility. Would go there again.

Nikhil R 
Rating:
5.0

Customer did not leave a comment.

Andrii L 
Rating:
4.0

Customer did not leave a comment.

Glen P 
Rating:
5.0

Great service start to finish

Robert D 
Rating:
4.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

I had booked a trailer size that was way too small for moving. Fortunately they had a truck that we could rent instead and allowed us to make the change. Very helpful staff.

David W 
Rating:
4.0

Try to give vehicles that are from Canada. Driving with an mph speedometer is not the most fun.

Joshua E 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Customer did not leave a comment.

Bohdan O 
Rating:
5.0

Customer did not leave a comment.

Barry F 
Rating:
1.0

I got assigned this location even though I had selected a different one that was close to my place.

Nizamuddin M 
Rating:
4.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Mykyta L 
Rating:
5.0

Clarence was very helpful with hooking up the auto hauler to the 10’ van (from another location) and loading our vehicle

Ron B 
Rating:
5.0

All was good,especially the lady ,I don't know her name,but she was so kind,and helpful, made my moving day really good!

Andras-Lajos K 
Rating:
5.0

Customer did not leave a comment.

Ali M 
Rating:
5.0

Customer did not leave a comment.

Peter B 
Rating:
5.0

Great pick up and return experience, efficient and friendly!

David R 
Rating:
3.0

Too expensive

Josip J 
Rating:
5.0

Customer did not leave a comment.

Frederic P 
Rating:
5.0

The service personal was polite and very helpful, gave me an estimate of how long it would take. Very pleased with the installation it was professionally installed. It also was relatively quick. Did not have to wait very long. Overall cost labour and parts very reasonable.

Stephan B 
Rating:
3.0

I was disappointed that I had to pay $10 per day for insurance for the full week. I had the trailer. I thought it was $10 for the week not $10 per day when I asked about it. I was told I had to wait to the manager, and they really didn't know when that manager would be in. So naturally, I paid the bill unhappily.

Brian Y 
Rating:
5.0

10/10 customer service!!

Ross E 
Rating:
5.0

Customer did not leave a comment.

Larry B 
Rating:
5.0

Michelle was amazing and professional.

Gregory S 
Rating:
5.0

Customer did not leave a comment.

Hrvoje K 
Rating:
5.0

Customer did not leave a comment.

Kerri B 
Rating:
5.0

Customer did not leave a comment.

Sheri-Lee P 
Rating:
5.0

Customer did not leave a comment.

BRIAN H 
Rating:
5.0

Nothing g against the location itself, they were actually very friendly and helpful. Will never use UHaul again, changing pick up location from Edmonton to Calgary and acting like that is a normal thing is completely unacceptable!!!!

Todd O 
Rating:
5.0

Friendly stsff. Great service.

Nelson V 
Rating:
4.0

Efficient process at pick up. Lots of inventory at this location. Lot's of staff. I was away in minutes

Richard S 
Rating:
3.0

Was told i was going to get my deposit back via visa debit within an hour but Ive waited many hrs and still no deposit returned. False promises made.

Ronel L 
Rating:
5.0

All was great. Thanks

James G 
Rating:
5.0

Customer did not leave a comment.

Henry D 
Rating:
4.0

Customer did not leave a comment.

Wayne E 
Rating:
1.0

Customer did not leave a comment.

Ryan Q 
Rating:
5.0

Customer did not leave a comment.

Glen P 
Rating:
1.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

See above regarding great service

Guy G 
Rating:
5.0

The young lady that helped me was a smiling, friendly and very facilitating. After a very long drive and after many pitfalls, she was a very pleasant and most welcomed change.

Shawn C 
Rating:
4.0

First van i rented i drove away and the check engine light came on and the staff quickly got me into a new van right away, very friendly staff. I was pleased with my experience and how I was treated.

William T 
Rating:
5.0

Got me in and out quickly not much room to improve!

Barry F 
Rating:
4.0

Customer did not leave a comment.

Ferdinand C 
Rating:
5.0

Please put sign on front door of building to enter on south side. A couple of customers (us included) were at the pickup location at opening but did not realize that the door to enter was around the corner of the building.

Gregory B 
Rating:
5.0

Rented a 5 x 8 enclosed trailer travelled 5000 km across Canada, didn’t even notice I was towing a trailer. Was smooth sailing all the way! The people at Blackfoot, Alberta were very accommodating and friendly. Hooked up my trailer and I was on my way.

Elizabeth M 
Rating:
5.0

Customer did not leave a comment.

Vasyl B 
Rating:
5.0

Everything was fine

Cameron C 
Rating:
5.0

Customer did not leave a comment.

Lawrence H 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

Douglas S 
Rating:
3.0

Parked in a spot and spoke to an employee who said he'd help but I said I was doing it virtually for speed. Mid me doing that another employee honked at me and then told me to move and I explained that I'm in a parking spot and doing my drop off and then they can move it. He then called me many aggressive words like a fucking idiot and a fucking asshole. There was room for him to move his truck and trailer beside me. Not really inviting and not a great look especially after everything I've been through on this trip. Everyone else in the location was helpful.

Darren D 
Rating:
5.0

great staff they are very helpful thank you.

Emmanuel K 
Rating:
3.0

Customer did not leave a comment.

Jeffery W 
Rating:
1.0

The hitch was installed but once I looked under my car it was not installed properly and my original parts were missing. I went back into to the stairs talked to installer and they took the car back inside and 45 min later did the correct install. If I trusted your service in the first place I would have lost my parts. Really unhappy with the service today and no I would not recommend to anyone

danijel s 
Rating:
5.0

Both members of UHaul staff were great to work with. Will use this location again soon. Thank you for all your help.

Debra W 
Rating:
4.0

The wait time was a bit long - probably 15 minutes.

Mark C 
Rating:
5.0

The truck has some needs for the next user to have a better rental with it. The starter is going the solenoid doesn’t engage every time you try to start the van. The shifter handle is floppy and almost falling off when you’re trying to shift. The interior was muddy, somewhat dirty and then the inside of the storage area had stuff spilled all over it and it was dirty before pick up, but didn’t make a big deal about it. Otherwise, good rental as always.

Cody F 
Rating:
5.0

Smelled of horse manure, mechanically good

Matyas G 
Rating:
3.0

The trailer that we rented had multiple chunks of mud inside, and overall was VERY dirty. We will have to clean our cases when they get back to the shop, costing us tons of money in labour. This should NOT have happened. When we brought it back, it was pointed out to the crew, and summarily dismissed. Wasn't impressed. I will be more diligent in checking before we take another unit again.

Jeremy B 
Rating:
5.0

Customer did not leave a comment.

Marc M 
Rating:
5.0

Customer did not leave a comment.

Qing G 
Rating:
5.0

The young lady at this location was absolutely fantastic. She was happy I was there and had an intoxicating zest for her job!! The vehicle was in very good shape and clean. The vehicle could have used cruise control.

BRIAN J 
Rating:
2.0

You advertise $19.99 for a van but then charge for 150 kms even though we didn't use 150kms?!? So a $19.99 tlvan costs us $137!!!?? Brutal.

Shannon R 
Rating:
5.0

The woman who helped us with finding a hitch to haul the trailer was great, she was super helpful!

Saul A 
Rating:
5.0

Effective and efficient Staff

Clement A 
Rating:
3.0

DON'T put the wire for the trailer wiring near moving PARTS, Now I have to travel back to the city to get it fixed

Ted V 
Rating:
5.0

The gentleman who attached the trailer was so great to deal with. helped us out!

Karen L 
Rating:
3.0

One employee, long line up. Long wait for pick up.

Tracy K 
Rating:
4.0

Customer did not leave a comment.

Jeremy B 
Rating:
5.0

Customer did not leave a comment.

Craig S 
Rating:
5.0

Customer did not leave a comment.

Austyn L 
Rating:
5.0

Okay okay okay here we GOOOOO I cannot express any better how amazing these staff are at this location always making sure I'm satisfied with there service and I'll tell ya'll I am very satisfied with this location when I needed a truck I was in a buckle and I stopped at the Blackfoot location 6th St se walked Inn fingers crossed to walk out with a truck long behold they did there best to get me a truck and away I went to do my job came back with a smile on. My face and always dooooo cause these staff are just amazing and go outa there way to make sure I'm happy with there service I highly recommend y'all checking this location out for yourself if you don't believe u can be satisfied and happy just like myself LETS GOOOOOO 💯🫡💯🫡💯

Jeffrey B 
Rating:
4.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Excellent stor

Jaesik S 
Rating:
5.0

Customer did not leave a comment.

Roniel C 
Rating:
4.0

Customer did not leave a comment.

John G 
Rating:
3.0

Customer did not leave a comment.

Brandon L 
Rating:
5.0

Thank you

Steven W 
Rating:
3.0

Customer did not leave a comment.

Bryton T 
Rating:
5.0

The equipment wasn't clean but on both occasions (once on the inside, and this time on the outside) the staff accommodated me on both occasions and made changes without hesitation. I was thankful for that. The pick-up and drop-off was excellent - efficient. Thank you U-Haul for being there!

cynthia b 
Rating:
4.0

Have more furniture dolly's for rental. Booked 2 months in advance and left having to pay $36 to buy one. Seemed very scammy.

BRETT B 
Rating:
5.0

Customer did not leave a comment.

Darwyn M 
Rating:
5.0

Customer did not leave a comment.

Montgomery V 
Rating:
1.0

Shut the place down….Absolutely horrible experience for the second time at that location First time staff was completely incompetent and we had due cancel our pickup cause the staff gave us the incorrect information and said that our Audi q7 wasn’t suitable for a 5x8 trailer cause us hundreds of $ for storage Second time they gave us a trailer that had bent wheels and a broken hub barring that put our safety at risk and we had to stop for hours waiting for roadside who came but didn’t have the hardware needed so we had to wait again for him to come back The comment of the roadside mechanic who BTW was wonderful was that we were lucky we didn’t get in an accident due to the severity damage hub Absolutely the worst location and worst service ever received from U-Haul or any other rental company….

RAZA H 
No reviews have been submitted for this location.
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