Nothing g against the location itself, they were actually very friendly and helpful. Will never use UHaul again, changing pick up location from Edmonton to Calgary and acting like that is a normal thing is completely unacceptable!!!!
Todd OCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly stsff. Great service.
Nelson VEfficient process at pick up. Lots of inventory at this location. Lot's of staff. I was away in minutes
Richard SWas told i was going to get my deposit back via visa debit within an hour but Ive waited many hrs and still no deposit returned. False promises made.
Ronel LAll was great. Thanks
James GSee above regarding great service
Guy GThe young lady that helped me was a smiling, friendly and very facilitating. After a very long drive and after many pitfalls, she was a very pleasant and most welcomed change.
Shawn CFirst van i rented i drove away and the check engine light came on and the staff quickly got me into a new van right away, very friendly staff. I was pleased with my experience and how I was treated.
William TGot me in and out quickly not much room to improve!
Barry FPlease put sign on front door of building to enter on south side. A couple of customers (us included) were at the pickup location at opening but did not realize that the door to enter was around the corner of the building.
Gregory BRented a 5 x 8 enclosed trailer travelled 5000 km across Canada, didn’t even notice I was towing a trailer. Was smooth sailing all the way! The people at Blackfoot, Alberta were very accommodating and friendly. Hooked up my trailer and I was on my way.
Elizabeth MEverything was fine
Cameron CParked in a spot and spoke to an employee who said he'd help but I said I was doing it virtually for speed. Mid me doing that another employee honked at me and then told me to move and I explained that I'm in a parking spot and doing my drop off and then they can move it. He then called me many aggressive words like a fucking idiot and a fucking asshole. There was room for him to move his truck and trailer beside me. Not really inviting and not a great look especially after everything I've been through on this trip. Everyone else in the location was helpful.
Darren Dgreat staff they are very helpful thank you.
Emmanuel KThe hitch was installed but once I looked under my car it was not installed properly and my original parts were missing. I went back into to the stairs talked to installer and they took the car back inside and 45 min later did the correct install. If I trusted your service in the first place I would have lost my parts. Really unhappy with the service today and no I would not recommend to anyone
danijel sBoth members of UHaul staff were great to work with. Will use this location again soon. Thank you for all your help.
Debra WThe wait time was a bit long - probably 15 minutes.
Mark CThe truck has some needs for the next user to have a better rental with it. The starter is going the solenoid doesn’t engage every time you try to start the van. The shifter handle is floppy and almost falling off when you’re trying to shift. The interior was muddy, somewhat dirty and then the inside of the storage area had stuff spilled all over it and it was dirty before pick up, but didn’t make a big deal about it. Otherwise, good rental as always.
Cody FSmelled of horse manure, mechanically good
Matyas GThe trailer that we rented had multiple chunks of mud inside, and overall was VERY dirty. We will have to clean our cases when they get back to the shop, costing us tons of money in labour. This should NOT have happened. When we brought it back, it was pointed out to the crew, and summarily dismissed. Wasn't impressed. I will be more diligent in checking before we take another unit again.
Jeremy BThe young lady at this location was absolutely fantastic. She was happy I was there and had an intoxicating zest for her job!! The vehicle was in very good shape and clean. The vehicle could have used cruise control.
BRIAN JYou advertise $19.99 for a van but then charge for 150 kms even though we didn't use 150kms?!? So a $19.99 tlvan costs us $137!!!?? Brutal.
Shannon RThe woman who helped us with finding a hitch to haul the trailer was great, she was super helpful!
Saul AEffective and efficient Staff
Clement ADON'T put the wire for the trailer wiring near moving PARTS, Now I have to travel back to the city to get it fixed
Ted VThe gentleman who attached the trailer was so great to deal with. helped us out!
Karen LOne employee, long line up. Long wait for pick up.
Tracy KOkay okay okay here we GOOOOO I cannot express any better how amazing these staff are at this location always making sure I'm satisfied with there service and I'll tell ya'll I am very satisfied with this location when I needed a truck I was in a buckle and I stopped at the Blackfoot location 6th St se walked Inn fingers crossed to walk out with a truck long behold they did there best to get me a truck and away I went to do my job came back with a smile on. My face and always dooooo cause these staff are just amazing and go outa there way to make sure I'm happy with there service I highly recommend y'all checking this location out for yourself if you don't believe u can be satisfied and happy just like myself LETS GOOOOOO 💯🫡💯🫡💯
Jeffrey BExcellent stor
Jaesik SThank you
Steven WThe equipment wasn't clean but on both occasions (once on the inside, and this time on the outside) the staff accommodated me on both occasions and made changes without hesitation. I was thankful for that. The pick-up and drop-off was excellent - efficient. Thank you U-Haul for being there!
cynthia bHave more furniture dolly's for rental. Booked 2 months in advance and left having to pay $36 to buy one. Seemed very scammy.
BRETT BShut the place down….Absolutely horrible experience for the second time at that location First time staff was completely incompetent and we had due cancel our pickup cause the staff gave us the incorrect information and said that our Audi q7 wasn’t suitable for a 5x8 trailer cause us hundreds of $ for storage Second time they gave us a trailer that had bent wheels and a broken hub barring that put our safety at risk and we had to stop for hours waiting for roadside who came but didn’t have the hardware needed so we had to wait again for him to come back The comment of the roadside mechanic who BTW was wonderful was that we were lucky we didn’t get in an accident due to the severity damage hub Absolutely the worst location and worst service ever received from U-Haul or any other rental company….
RAZA HAt Blackfoot Tr. (5519 6th St SE) U-Haul every staff member (Julia, Anastasia, Kass, Dechard, OB and others) I've met is genuinely concerned with the customer's experience. As a team they really bring out the best in each other. I feel very fortunate to know them/this. I take my business to them whenever possible. Thanks you guys !
Shelley CI had booked a dolly well in advance but none was available the day of the truck pickup. It would be nice to know in advance
Darren BThe trailer I ordered was not there, the customer service guy was not helpful, didn’t really care Could barely speak English, I had to travel an hour to pick up a trailer only to be told I couldn’t drop off at another location, I went to a third dealer for a one way trailer to be told it was now $90 , I ended up paying $60, I want a full refund This was disgraceful, you messaged me to say ready for pick up, when the trailer wasn’t even there , this location was better
Thomas SAlways an excellent experience renting from this location!
Glenna CVery good support. They validated the location for picking up and all details before the moving, was quick and efficient!
Anastasia CRented a trailer and it was covered in mud, oil grease mix on the deck surface and there was still debris from the previous renter (a single sock, Xmas tags, candy cane). Fortunately I was only hauling wood products so I looked beyond the condition.
Jay PThank you
Steven WGuys working when I dropped off the trailer were good. Every single other part of my interaction with U-Haul was absolutely terrible.
KURTIS SDisappointed that the final cost was much more than what the app made it out to be when reserving the vehicle.
Jeremy SOk here we GOOOOO I like to thank the staff at this location for taking good care of me when I needed truck at a short notice they really go above and beyond to make sure all there customers are very happy and satisfied with there service I highly recommend y'all come to the Blackfoot location if u don't believe me go have a look for your self u will not be disappointed at all
Jeffrey BIt would be nice to have 24 hr parking so they don't need to take a cab there and back. Also the Tow/Haul setting should not be on by default as it doesn't work well in a majority of cases, the transmission would rev up much too high before shifting on the highway because of it. Other than that I'm very pleased with the service.
Luke SI booked this location after talking with U-Haul Rep. I was driving across the mountains in winter wanted a truck in good condition “they have lots of trucks, you can go check the truck out before you rent”. Showed up early, employees late for work and not open on time. There was only one truck available, it had two massive windshield cracks across my line of sight and when the rain hit the wipers were not up to the job. I had booked ahead for 24 blankets and a furniture dolly as we had appliances to move out of a basement. There was no dolly available, and only 6 blankets. When I asked why, the employee shrugged and said “it’s the end of the month, happens all the time”. I had the employee call other locations to find a dolly, there was no way I could manage an upright freezer etc without it. He did call some other locations, but made it clear this was an inconvenience for him. There were no Dollie’s to be found in all U-Haul locations in Calgary. I managed to snag 6 extra blankets from someone returning a truck but still not as many as I needed. I had to arrange with a local mover to provide two extra people to get manage the appliances out of the basement. Sorry U-Haul you have not lived up to my expectations. How does a national company not have a serviceable truck and the pre-booked equipment in a major city?
RAYMOND Cafter hours drop off done.
Ankush HThe app is the problem! It needs to be overhauled!
Chantelle GToo expensive, I had a 15 ft truck for a residential move in the city, for 2 days, and it cost me, including fuel, 450$.
Chad SThe staff were friendly and efficient and helped me in a timely fashion…best yet this time around.
Elizabeth VMy reservation was not registered. I had to show a printed copy to be heard. I did not get the quantity of blankets I ordered. They tried to change the size of the truck from 26 to 20.
Gerardo APaid for a lock and when we got to the house to start packing the truck , no lock was on the door …. Not to mention it was blizzarding in Calgary and you guys gave us a truck with broken wiper blades … horrible
Kahled DStaff have always been friendly but I’m now very hesitant to go with a third party moving company from usual. Movers came over 3 hours late, we had to do 75% of the physical work which wasn’t planned, and still had to pay them full amount. Crazy
Balazs CSecond visit in the last few month's and service along with equipment was outstanidng !!! I will be back and will share my great experience.
Shanon SThe car dolly I rented was dirty. The lights and license plate, were not cleaned off. The straps were frayed on the ends. Which made it hard to insert into the slot of the ratchet. And the ratchets were all rusty. Making them hard to unroll and loosen the straps. Better care and maintenance needs to be taken. To ensure these mechanisms can be used easily without hassle. And if a car dolly or trailer comes back dirty. Then they should be washed by the customer. Or taken into your washbay and washed. If you expect your moving trucks, to come back clean, on the inside and out. Then your car dollies and trailers should be cleaned as well !
Willem VContract 28163371 I am extremely unhappy with this rental experience. The website is confusing, saying the prices quoted are in USD, which is incorrect. It asks to estimate mileage and since the vehicle is in miles, this makes sense, but states the charge is $1 per mile - which isn't what I was charged. Instead it's $1.09 per km, which doesn't match exactly the ambiguous $1 per mile. Also, the contract indicated that the tank was full so bring it back full. I drove 30 miles and had to put it 15 liters to fill the tank. Clearly, the tank was nowhere near full, but something close to the 'Full' line which in fact isn't the full indication - the needle is well past the full marker. I don't know what the mileage is on these trucks so don't know how much you should refund me for the extra gas I put into the tank. The fellow that checked the vehicle in and with whom I had some discussions said that I was to return the vehicle with fuel back at the level it left at. This type of rental vehicle business practice is abhorrent. There is no way to judge how much fuel is needed to replace what was used. The vehicle should be FULL when it leaves the lot and that's how it is brought back to avoid charges. Clearly that is not what your operation does. Using the U-Haul app was painful as well. I gave up trying to use it and went inside to the counter. It couldn't find my location.
George ZFast and easy pick up and return. And learned some history about U-Haul that I didn't know. It's great to hear that even a lot guy has knowledge of the founder and the company as a whole. I was impressed.
SOS FWhen I first did the reservation online, I requested 10 moving blankets and an appliance dolly with the truck. I never got those. When I went to pick up the truck I had many problems with the app not working. After almost 2 hours, I managed to get the truck. It only had 1/8 of a tank of gas in it. The engine light was on, the truck ran very poorly and had extreme vibrations between 40 and 65 km/hr. It was not a good experience at all.
Randy SFriendly staff and the unit was ready when I got there so it was really quick in and out.
Ryan Mexcellent customer service overall
Peter Gwel smoothly
Brian MThey charge extra for km but you should also consider the amount of gas I fill and also the time I return the truck
Godfrey RThe wait time was long so better to get there well before you check in time. Other than that everything was great.
Marney YNothing . Staff were great
Rodney BVery helpful staff. Trailer was old and a little dirty. Worked fine for what I needed.
Mark GThank you!
Lukasz TWhen selling insurance it would be nice to have the option to purchase insurance just for the days you use the equipment. I rented a car dolley to tow behind my truck. It was a 4 day rental and I was charged $10 a day. I only used the dolly for one day so expected when I returned the dolly I would get a refind for days unused. This was not the case as I was explained insurance is a flat rate. I should have only asked for insurance for one day. Be aware if you can only buy insurance for days you know you need so you are not paying insurance for 3 days after youve returned your rental witj no recourse.
Timothy C