garry l. on 10/1/2016
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The guy who served me was great. My truck arrived approximately 30 minutes late. When they guy asked a blond girl with glasses if another truck was available, she was very rude and stated "I guess he's just gonna have to wait!" And was extremely rude.
As the spokespeople for U-Haul, she sucked at it and spoke as if I was not in the room. I was doing the best I could to be patient, and her rudeness is not appreciated. As far as I'm concerned, she should've acted more professionally, and not take action to make me more frustrated than I already was. She should act as though she works there.
Garry Lehmann
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Vanessa A. on 10/1/2016
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Extremely dissatisfied that we were told our truck would be at the flying j location to find out they moved it. My experience and attitude about uhaul hastily changed. They don't care about their customers. They do what they want.
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Glenda G. on 9/30/2016
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Excellent, thank you!
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Terry K. on 9/30/2016
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UHAUL did not have a truck available for me. I had to settle for a van which they tried to tell me was the same size as the truck. Unfortunately, due to the smaller sized vehicle, I was unable to take a sofa, a desk, and the mattresses. All stuff I had to buy upon arriving at my destination. So, I would definitely not recommend UHAUL to anyone. Plus their indifference was incredible. No one cared to assist.
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Lindsay B. on 9/30/2016
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I returned a clean unit free of garbage and without dirt or mud in it, and they added in a "cleaning charge of $25.00?!" Without explanation. I would not recommend or refer this location to anyone.
Absolutely not impressed. I sent an email to the GM, hours later still no response. Unacceptable in today's world. The dealership I work at, the GM and sales manager reply to emails within a 30min window.
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DOUGLAS R. on 9/29/2016
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The yard staff were very pleasant and helpful. It makes for a better day when you encounter people that are upbeat.
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DANIEL V. on 9/28/2016
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The experience was quick and painless. I was in and out. The truck was clean, pads were folded, Dolly in place. Thanks again for the help!!
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Gary K. on 9/28/2016
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It was a very good experience over all. The check in system could be set up better so it's faster.
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Alex B. on 9/28/2016
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None at this time, experience was positive, staff knowledgeable, courteous and efficient.
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don b. on 9/28/2016
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Nothing everything was top notch! The girls at the counter were great!!!
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anne P. on 9/27/2016
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The 1-800 line for UHaul is not helpful. Nor is the website. I was directed to two other locations - and even paid a deposit for a truck at the Strathcona Hill location - and the person at Strathcona Hill UHaul knew nothing about it when I got there and had nothing available. When I phoned again I was directed to Crowfoot UHaul - but got the order wrong and my name wrong - even though I clearly spelled it out. So, this caused some confusion there. Not Crowfoot UHaul location's fault though. They were professional and helpful.
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rob r. on 9/27/2016
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The staff at this location to care of the return and inspected the vehicles to ensure that the repairs required were noted and the return was handled in a prompt manner.
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Parminder G. on 9/26/2016
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Everything was perfect
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Ian M. on 9/26/2016
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Nothing to change, the staff at this site were excellent - professional,efficient but also friendly. The process from start to finish was quick and straightforward. It made our moving day that much simpler - thank you . I will be recommending this service to others.
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moreen r. on 9/26/2016
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Had several issues with different company.
Uhaul saved the day for us.
Very helpful from finding us what we needed right down to hooking up the trailer to our hitch. Made sure all lights were working. And the drop off went just as smooth. Will definitely come back to this location before going anywhere else in the future. *****star team all the way.
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Greta C. on 9/25/2016
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very helpful staff, easy sign up, knowledgable and took the time to make each customer feel they were important - t was busy but staff did not rush - kept atmosphere of calm :)
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Shelby W. on 9/25/2016
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This location was excellent with excellent staff. I did not want to bother them with my issues with my pick up location issues. This is what I expected U-haul to be, not what I experienced in Edmonton.
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Erin H. on 9/25/2016
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The staff was very polite and fast moving, but we had to wait 45mins because the person with the truck ahead of us was running late even though the lot was full of other trucks. And then were asked to have it back by our original allotted time so we had to rush our move
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monti b. on 9/24/2016
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First of all I would like to say that the service at this location was good plus the persons who were working there are very nice people.. But for me this location was far enough to make me pay more than what I was thinking of because the distance was too far from my location. It was better for me if the pick up location was at Barlow trail cause I live near that place according to my address that was giving to you. Otherwise all is good. Thanks a lot.
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gregory r. on 9/22/2016
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Although I booked on phone and gave credit card info and all info, had to wait in line and do it all over again( almost) should have a line only for people buying boxes and one for reservations. Staff was courteous and pleasant in and outside.
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Ron A. on 9/22/2016
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Fairly quick check in and pickup and speedy & efficient paperless drop off.
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hristomir h. on 9/21/2016
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Absolutely nothing - everything was perfect. Staff was very friendly and helpful at pick up and drop off - I couldn't have a better experience.
Chris H.
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JAMES B. on 9/20/2016
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Need more inventory as I could not get the trailer I wanted and had to pay 2x more for a van
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josh S. on 9/20/2016
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Can't think of anything that could have been better.
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David M. on 9/19/2016
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All went well amd I was impressed with the power of the truck going over the Rogers Pass and also the Coachella! Would re-use again!
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