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Aaron SCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rent from some where else
Jason WI returned the trailer used two days before I received a bill, and was then subsequently charged for an extra day because the staff couldn't find the trailer in the yard even though I was guided to a specific parking spot in the yard by a U-haul parking attendant. With many different businesses now renting equipment I will not be using U-Haul again.
Keith GI had a great experience with all staff at check in and return. It made the move stress less! Jim
James LEverything good.
Neeraj Ptruck needs mechanical work
Edward SVery difficult to get to and would have appreciated a guide on the closest place to get fuel. But my customer service assistant was very good
Thomas MThe guy in the customer service was very nice, respectful and very polite. Please raise his salary.
IBRAHIMA SIt was a seamless and easy process
Lorna Atruck air conditioning is not working.
Kwok KI waited 45 minutes to have my rental brought out. The tie down mechanism for the car trailer was badly rusted and difficult to use. I had to use WD 40 to loosen the mechanism. Truck was clean.
Liam TNous n’avions que 11 couvertures au départ au lieu de 12 Si les couvertures avaient été pliées nous nous en serions rendu compte Ce qui fait que nous avons dû payer une couverture
Yves GThank you to the staff and service agents of Blackfoot U-Haul in Calgary. I'd like to especially thank a supervisor from there who went far beyond expectations. .
Mary RAll good
Shawn CUhaul didn't have working air conditioning, abs light came on and dinged every bump, and the key did not work for the lock on the back.
Rylan BI reserved dolly in advance but they refused to provide one
. MIt was quick and easy to pick-up and return the truck.
Daniel LGreat service Ladies at the counter were very easy to work with and made it a very smooth and pleasant experience.
Tina BBack of vehicle hadn’t been swept between the previous customer and myself.
Breton TWhen booking, the availability of a Dully was an option. Upon checking in in order to pick the truck, I was told no dullies available neither was there any sort of substitute. This extremely affected my move and allowed me sprain my ankle.
Oluwabukunmi AIt was very quick and efficient. I was pleased with the UHaul experience from start to finish. Thank you.
KAREN SThe only issue I had with the truck was the alignment was out and the steering wheel was crooked and was rough shift.
Terri MBetter after hours drop off instructs, there was only room for 1 truck and finding the key drop off was hard for me as 1 truck was blocking it
Luis R1 minute to drop off. A great efficient drop off. Also 5 stars
Dick NOrdered dolly’s - no dolly’s available when we arrive. Ordered moving blankets - no moving blankets available when we arrive. Unfriendly staff. Truck only had one headlight working. Total wait time in line (only 2 employees present) was 30+ minutes even after I had used the online portal / app. They also take a picture of your ID with their personal cell phones. We asked why and the worker responded with “We can cancel the rental if that’s what you want?”
Andrew MOn busy days there should be two people outside helping customers with the pick up of trucks
Orrie LVery satisfied.
Peggy BThe side mirrors were broken, it made driving the vehicle quite unsafe.
Charles WThe manager ripped me off by saying I drove almost twice the kilometres I actually did, then charged me for it. Terrible customer service
Stephen WDropped after hours, didn’t interact with anyone
Gwynn BNot in an area that would make it easy to arrange transportation.
Neil CCustomer service at this location was not very good, did not do a walk around of the vehicle, did not tell how much gas was in the tank, did not tell how much gas to return it with, did not tell when to return the vehicle etc.
Mitchell CHelpful staff. Efficient and on time service. Clean, well kept facility. Would go there again.
Nikhil RGreat service start to finish
Robert DI had booked a trailer size that was way too small for moving. Fortunately they had a truck that we could rent instead and allowed us to make the change. Very helpful staff.
David WTry to give vehicles that are from Canada. Driving with an mph speedometer is not the most fun.
Joshua EI got assigned this location even though I had selected a different one that was close to my place.
Nizamuddin MClarence was very helpful with hooking up the auto hauler to the 10’ van (from another location) and loading our vehicle
Ron BAll was good,especially the lady ,I don't know her name,but she was so kind,and helpful, made my moving day really good!
Andras-Lajos KGreat pick up and return experience, efficient and friendly!
David RToo expensive
Josip JThe service personal was polite and very helpful, gave me an estimate of how long it would take. Very pleased with the installation it was professionally installed. It also was relatively quick. Did not have to wait very long. Overall cost labour and parts very reasonable.
Stephan BI was disappointed that I had to pay $10 per day for insurance for the full week. I had the trailer. I thought it was $10 for the week not $10 per day when I asked about it. I was told I had to wait to the manager, and they really didn't know when that manager would be in. So naturally, I paid the bill unhappily.
Brian Y10/10 customer service!!
Ross EMichelle was amazing and professional.
Gregory SNothing g against the location itself, they were actually very friendly and helpful. Will never use UHaul again, changing pick up location from Edmonton to Calgary and acting like that is a normal thing is completely unacceptable!!!!
Todd OFriendly stsff. Great service.
Nelson VEfficient process at pick up. Lots of inventory at this location. Lot's of staff. I was away in minutes
Richard SWas told i was going to get my deposit back via visa debit within an hour but Ive waited many hrs and still no deposit returned. False promises made.
Ronel LAll was great. Thanks
James GSee above regarding great service
Guy GThe young lady that helped me was a smiling, friendly and very facilitating. After a very long drive and after many pitfalls, she was a very pleasant and most welcomed change.
Shawn CFirst van i rented i drove away and the check engine light came on and the staff quickly got me into a new van right away, very friendly staff. I was pleased with my experience and how I was treated.
William TGot me in and out quickly not much room to improve!
Barry FPlease put sign on front door of building to enter on south side. A couple of customers (us included) were at the pickup location at opening but did not realize that the door to enter was around the corner of the building.
Gregory BRented a 5 x 8 enclosed trailer travelled 5000 km across Canada, didn’t even notice I was towing a trailer. Was smooth sailing all the way! The people at Blackfoot, Alberta were very accommodating and friendly. Hooked up my trailer and I was on my way.
Elizabeth MEverything was fine
Cameron C