Customer Reviews for U-Haul at Camp Wisdom

Rating:

4.0

The lady who helped us was very polite, helpful, professional. Though there were multiple people in the office, she was patient and helped each one calmly and professionally.

Rating:

5.0

No improvements noted at this time, actually, Nicole was awesome! Very interactive, knowledgeable and committed to her customers. This was my observation as I waited to return the vehicle. She took and responded to each individual customer’s concern without interruption or causing a bottle neck in the process. I usually use the U-Haul on parkerville but going forward I have found my spot! Thank you Nicole for helping me! Because of your choice in recommending the right vehicles rental my project was a success!

Rating:

1.0

The young lady was by herself managing customers both inside and outside of the place and the wait was almost 2 hours! . This was the 2 place U-Haul sent me to after the 1st place was completely shut down and out of business so my move was haunted causing more money, time and distance. Then to top it off I was over charged for rental cost!!!!! And now have a dispute in. This was the worse experience ever.

Rating:

5.0

I did not get the gentleman's name I was there in morning but he was very excellent and servicing me on today and I appreciate all the help and information he gave

Rating:

1.0

I was charged for gas when I left it with more than I picked the U-Haul up with feel like I got scammed I’ve used U-Haul for over 18 years maybe it’s time to give other options a shot

Rating:

5.0

Better vans to connect you phone

Rating:

5.0

The van I rented was old, the Windows switched was broken and had a big dent on the side.

Rating:

3.0

I called on 4.3.25 at 9:53am and Nicole answered the phone and ask if I could hold, I said sure. To be left on hold for literally 30 mins is unacceptable. Once some did pick the phone up, they just hung it up to disconnect me. I called back and Nicole assisted me with my concern of my refund. She said it takes 3-5 days to return it back, when it was already debited Sunday. I have returned several things in my life and it has NEVER taken 3-5 days to return funds. When I came in on Sunday to pick the U-Haul up, the lady said that the system would HOLD the $100.00 until the vehicle was returned. That was NOT true, there is a $100.00 deduction from my account on Sunday, 3.30.25, which has caused some of my bills to be returned. I would NEVER refer anyone to this location

Rating:

5.0

Staff always professional

Rating:

5.0

Nothing. The service and experience was outstanding. Far greater than I expected. Nicole was very courteous and friendly and made me comfortable from. The moment I got there. Keep it up! I will definitely be back.

Rating:

5.0

The staff was very professional, friendly and helpfully fast services. Thank the staff in assisting me. Thank you, Pat

Rating:

5.0

Always clean - and well maintained.

Rating:

5.0

Ms. Tatum was the epitome of Customer Service, very courteous, professional kind. If I ever need U-haul again, Ms. Tatum would be the reason why I would choose U-haul again. Respectfully, Sandra J Jones

Rating:

1.0

Vehicle was taken from the house and was reported stolen the next day after being discovered missing. Immediately notified U-Haul and was told to get a stolen vehicle report Which i did Reported to U-Haul that i followed their instructions Was contacted by DALLAS POLICE DEPARTMENT about the incident Have not heard back from U-Haul since the incident Tonight I discovered that I was charged $5,000.00 on my bank card with my authorization Should’ve not been charged anyway for something I took insurance on 2 months later I was charged for this I would like to have my money returned to my account Why wasn’t I notified from U-Haul about they received the truck back

Rating:

3.0

this location is always under staffed and always has a long wait

Rating:

1.0

If I could give them zero stars I would

Rating:

1.0

I was mistreated over charged on the rental of a truck and trailer as well as over paid on , miles the store manager was rude and no help I ended up paying $941.24 for a round trip from Dallas tx to mt Pleasant tx and back brought there truck back and least then a 24 hour time limit.

Rating:

4.0

Marlon was incredible! The whole place was understaffed though. That should be fixed. Marlon was doing his best. I was worried bauce the reviews were so bad but the only issue I faced seemed to be on the UHual National level. The system was glitching and it slowed down the long line of people waiting to be attended to. But Marlon was awesome.

Rating:

2.0

This location only allows for 6 hours of use with the truck

Rating:

5.0

Very nice employees helpful and fast and to the point. I will be using this location again.

Rating:

5.0

Better uniforms.

Rating:

4.0

I’m disappointed in your website because it said it would be cheaper to bring the truck back to you than leaving it in Irving. Irving would have charged me 109 for 24hr with 30 miles. You charged me 169 for staying an hour over the 5hr

Rating:

1.0

The truck had a blown out headlight and needed an alignment very bad. I had a 24 hour rental with movers but brought it back that night and parked it when I realized the headlight was out. I did not get to complete my move.

Rating:

3.0

N/A

Rating:

4.0

There was stuff spilled on the inside the truck, I took pictures. It wasn't clean. The floor inside the cab wasn't clean. But, the gentleman who helped me that morning was very friendly and helpful. I would rent from there again.

Rating:

5.0

Every thing was great for me. No changes at all.

Rating:

1.0

They charged me a extra 160 dollars I put gas back exactly no damage gone about 1 hour and 30 minutes 10 miles used, I will be up there first thing in the morning. Smh

Rating:

5.0

Awesome management, great staff. Be blessed.

Rating:

5.0

The management and staff are very helpful and they go above and beyond to meet your need. They are professional, courteous and they have great people skill when dealing with the customers. Be blessed.

Rating:

5.0

Needed to have tire changed - it was pleasant process.

Rating:

4.0

I honestly don't believe that I would change anything in regards to my experience with U-Haul. From making the reservation to changing the type of moving vehicle that I needed to picking it up and dropping it back off everything was good.

Rating:

5.0

So helpful thank you

Rating:

4.0

I was over charged and the manager was very rude.

Rating:

5.0

Nothing

Rating:

5.0

Lower the prices a tad bit

Rating:

5.0

Take other forms of payment like chime, PayPal, cash

Rating:

1.0

Get better with the rates!!! Over a $1000 is crazy when you only charge for the miles and I know I didn't drive a $1000 worth of miles..

Rating:

5.0

Excellent

Rating:

4.0

The inside rental (bldg 1100) on Westmoreland is NOT SECURE. Units have been broken into. Belongings spilled into hallway for more than a week.

Rating:

1.0

I was overcharged for mileage and they never even fixed it. The manager was supposed to call me back and she never even called me back. Overall customer service is awful at this location. I will never use this U-Haul location again. I know i didn't drive 91 miles.

Rating:

5.0

Outstanding customer service can't think of anything to add as for improvement...the service was fast and friendly.

Rating:

5.0

Nothing the young ladies and the guy there are always willing to help and meet our needs the store on campwisdom makes us feel like home

Rating:

5.0

The lady that was the older and younger man. Very nice and polite. Got me in and got me out.

Rating:

4.0

Service rep on duty was extremely polite, professional, and provided great service.

Rating:

3.0

Have trucks that is working right

Rating:

1.0

I returned the vehicle same day 30 min over return time and was charged an additional 200.00?

Rating:

1.0

Horrible experience

Rating:

4.0

There always seems to be a long long causing more time taken to be processed in & out. The woman there handles ALL the business like an expert but needs help. She should be p[aid more for keeping this location running & satisfying the customers needs.

Rating:

5.0

The young lady at the desk was Amazing. She was multitasking making sure everyone was acknowledged even answering the phone. Now there was another gentlemen there well actually two one was sitting on the boxes just looking the one behind the counter was assisting a customer but never attempted to briefly answer the phone or acknowledge anyone else smh.. When we returned she's was again helping customers and multitasking. That's customer service!

Rating:

4.0

Professional yet Personal Service

Rating:

4.0

Really nothing

Rating:

5.0

Love these guys

Rating:

5.0

Keep doing what yall doing I really appreciate y’all help thanks again have a bless Day

Rating:

5.0

It has been over 10yrs since I rented from UHaul. It was a much easier process. Friendly, knowledgeable cistomer service. I would definately rent again from this location.

Rating:

4.0

Everyone was so helpful I appreciate them so very much.

Rating:

5.0

Wry helpful

Rating:

5.0

None

Rating:

2.0

I keep trying to make payments on my storage because I was in the hospital and sick they wouldn’t work with me. Over charged me for the storage for $120 to $130 for a small storage and said that was on cause of the location but that was bs