Improve roadside service. Truck was uncomfortable do to heat.
JAMES TCustomer Reviews for U-Haul at Elliot Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service, both at pickup and return.
GREGORY BExelent service and very friendly staff
FERNANDO HAlways good customer service.
FERDINAND LBattery died. Provide jumper cables and safety road reflectors as standard in trucks.
RUSSELL HHorrible customer service no employee in the office have to walk property to find one and when you return equipment within 24 hours they will charge you for 4 days and say nothing even though there’s video evidence you returned the trailer the next morning. NEVER GO HERE!! Find another uhaul or Penske save yourself the HORRIFIC experience of these people
DAVID EEven though I had the latest version of the app and I had location enabling turned on, the app would not let me confirm an after-hours return, forcing me to make a call to the central line to note that on my record, in order to prevent thee $20 surcharge.
Nicholas HGreat service. Professional support.
Charles LAll of the staff I worked with were very friendly, helpful, and efficient. They did a great job. Also, the store was clean and the equipment I rented was in great shape and well maintained.
BRIAN DNone…CSR’s during pick up and return were friendly, engaging and conscientious of my time
RICHARD JThe trailer size we wanted was not available so the nice sales person gave us a different size that worked out just great, thank you!!
DONALD RThe employees were super helpful and very service oriented. My pick up was a diy job but at the U-Haul center I did not have to lift a finger.
KEVIN UVery good service at this location. I have been renting trailers from this site for several years and haven’t had a bad experience
RALPH CSome dirt inside the trailer but not too bad
VAL ZMine was a fast, friendly and efficient experience. Just keep doing that.
LONNY MNothing!! Noah was attentive and engaging (but not chatty) and got me outta there lickety split. I rented a 4x7 trailer mid AM and when I brought it back early PM he was already in the yard and remembered my name, got me unhooked, shook my hand and wished me well. What a stud!!
RICHARD JEverything was fast and friendly
Michael TEasy check out and check in.
TIMOTHY SLocation was not convenient.
thomas LCustomer service was perfect!
Gregory PI am very good at backing up a trailer. However, I can see people without that type of experience being scared of it. Nobody offered to help back the trailer up, or there was no option given to drop the trailer in front of the parking space and they would push it in manually.
NATHAN BCharging $1.29 a mile on the weekend is wild
HEATHER GTycho was extremely helpful, good guy
DUSTIN KThe location, staff, and truck were all great! The website and app are absolutely terrible and impossible to navigate.
Kevin KCustomer service was good and Steve was very helpful kind and always greeted me with a smile. That goes a long way especially when facing stressful times 😊
MONIKA HThe guys at this Uhaul always reduce my stress when I pick up a trailer. They make it easy and they're great. There was a leftover box in my trailer so it's clear the last people didn't clean it out, but no big deal. I'll always rent from this Uhaul, my wife suggested we buy a trailer and with help like this it just doesn't make sense. 10/10.
BENJAMIN GEasy reserving, checkin and return. Good experience.
Patricia TI'm a repeat customer of this location and every time all transaction was very quick and easy.
Maryanne Dit was an easy check in and out. I used to think renting a van or something was a long process but not with uhaul.
GILLAUME HEverything went perfectly except when we made a wrong turn in the parking lot. This is the largest uHaul lot I’ve ever seen. But, a guy came by on a golf cart and led us right to where we needed to go.
Michael BFast and friendly at this location!!
SAMANTHA PHad difficulty with the 24/7 ap
CAROLYN JThe gentleman that helped get the trailer and hook everything up was excellent.
JOHN Mvery pleasant experience overall.
TIMOTHY MNo comments on the location. The manager and staff were very friendly and helpful. The app used to try to self pick up. The truck is horrific.
Heather FStaff was pleasant and helpful
PAUL BThe drop was quick and easy! The personnel helped with the paperwork & disconnected the equipment in an expeditious manner and I was able to meet my appointments and continue my day without delays.
VELMA Pthere was a hidden charge after drop off of truck.
Ysidro RGreat experience
Natalie Hpick up was good but the drop off was not. the location doesn't do U-Haul anymore and I was charged an extra day do to taking it to a different location
SHAUN SPleasant and helpful personnel.
CAROLIEN MNoah was a pleasure to work with. He was kind, informative and patient while answering our many questions. Thank you Noah! Shelly Talmo and Dane Pratt
DANE PGood selection and service. The only continuous improvement suggestions I would offer are: 1) to clean the moving blankets rather than shake them out. Our had lots of human hair - or wig trimmings which was “ewe” as my wife put it 2). The steering wheel was pretty worn and dirty. Maybe a cover would be in order. Thanks.
JOHN BVery satisfying experience
KENNETH BThe pickup was clean and ready to go! Sean and his team are great!!
PAUL KThe staff is always great
GARY BSteven was amazing!!!!
KYARA HThe clerk was wonderful!
Kati WGreat experience, helpful employees, friendly too. I will definitely recommend this location
Carrie BWhen I was leaving, there was a customer that blocked an entrance an exit, and instead of addressing that customer your employee ask me to stop engaging with that customer even though I couldn't exit the parking lot. Also, the oil light was on.
LYDIA WEasy in and out
STEPHANIE KNo issues or concerns to report.
BRADLEY LThe back of the U-Haul was not swept out.
TIMOTHY WScheduling staff gave me wrong information concerning size of containers and delivery.
holly d | Overall Experience