Dope af locatio
Jose ACustomer Reviews for U-Haul at Elliot Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice staff , easy to drive trunk
Mengxi CI don’t remember the associates name that helped me. But he was awesome!!! Got the job done very fast.
DAVID EKeep it up your doing a great job 👍
ISAC BRental pickup was incredibly easy with the mobile app check-in. Clerk only needed to hand me the key.
KEVIN GWebsite worked well to reserve the utility trailer. Service at the counter onsite was SLOW -- likely because the checkout software does not work well with the reservation process. Instead the manager had to re-key or select each element of the equipment selection process a second time. In addition, it seems that the business computer is not real fast and this further causes customers to get S.L.O.W. service. Even with two computer stations, it took between 3 to 5 minutes per customer just to get through the "paper work". Walking in with a reservation that included credit card information should have taken 2 minutes or less.
William HVery curious & accommodating Staff. No High- Sales pressure. They gave me exactly what I needed w/o the frills & when I needed it. Will use them again if there is a future need. Highly recommended!!! 🙏👍🥰
Mari DVery friendly!
Forrest FThis location has lots of equipment on site. The team is attentive and friendly, and we were in and out very quickly.
Mandy MThe strap ratchet was broken, but there really was no way to know unless you used it. I was able to get it to work with some effort. I told the drop off UHual attendant about it and he said he was going to get it fixed. Otherwise, all staff was great and I was happy with the rental. UHual is a very good value.
Matthew WGreat experience. Rep helped me with straps
Edward FCheck tailgate on trailer and make sure its hinges are not rusted or worn as it may cause issues.
James BThe staff is very knowledgeable and efficient.
Ricky VIf I need to move any time will be back to this store
Prince WThey were friendly and helpful
Kathryn CI reserved the trailer that I needed. Was out of there in 10 minutes… dropped off the trailer when done maybe five minutes and I was done… Great service will be back to rent again soon JT
Joseph HStaff was very friendly and helpful. Very personable.
Lisa RThe vehicle was clean but as for maintained, the steering is all over the place so it was really hard to steer that truck so maybe they need to work on fixing the trucks instead of worrying about cleaning them.
Ernestine PThis location is the best. Your treated well and they solve your rental needs.
michael mI had to pay for fuel even though it had the same amount when I dropped it off.
Joseph VThe truck’s taillights did not work when I had to hook up the trailer at another U-Haul location, forcing me to return & get another truck. It would have been much more convenient for me if I could have returned the 2nd truck at the Chandler location (especially after being inconvenienced with a non functioning truck the first time)
David CPlease insure mirrors and windows are clean.
lado eWe could not even open the back of our truck because some genius painted in and shut it before it was dry. so we had waste 3 hours going to another location to get a working truck, and because of this ridiculous delay, we were not able to move out by our designated time and have been charged another 350$ for a late move out. Your company needs to not only refund the bullshit price of a broken rental truck, but reimburse us for the late fee we accrued do to your shitty broken truck. Please refund to our card on file immediately or send a reimbursement check to us at Karissa Catlin, 7496 S Hazelton Ln, Tempe AZ 85283 or you wlll be hearing from us asking for management if this is not appropriately resolved immediately.
Ryan Aability to talk to someone at this location to answer questions specific to area
Cathy WI was charged $34.38 for 6 gallons of fuel whenever my rental was returned with exactly the amount of fuel that I left with. 1/4 tank received and 1/4 tank when returned, but was still charged.
Chadrick CIn a world of greed, UHaul isn’t going crazy with pricing. Thank you for that. I will return. Thanks again
DEREK BUnfortunately your system was down and we did lose people that were helping us move we went to go get them and they left so we weren't able to move anything but when we went to pick up the trailer the gentleman was so nice and professional unfortunately it didn't do us any good to get the trailer but we did get a refund and you guys were very kind so yes you all is very professional and very kind. I would recommend them to anyone
Ernestine PWhen I was attempting to upload my photos at the end of the trip, the app kicked me out and finalized the drop off.
shane hEasy in, easy out, friendly people, no hassles.
ADAM RGreat location. They make the pickup and drop off so easy. Great value for the money. I have also gotten a hitch put on my car here and they are great!!
Marianne DYes they were great but now having trouble with auto pay. Disappointing
SANDRA RVery nice people at this location.
David AThe process yesterday was quick and easy and both of the U-Haul employees that helped me yesterday were as kind as you can get. Thank you Guys very much for your help and your kindness.
Bridgett HVery convenient location, reasonable rates, large inventory, fast in and out, professional and friendly service. All is good!
Beverly RIt was mostly clean but I found some some screws and one bolt in truck and didn't know the straps and blankets were not included. Staff was great, picking up and dropping off was great 👍
Julie DFast, friendly and easy to rent.
zulejka bAlways easy peasy, super friendly staff and fast service.
zulejka bWould like a refund option if unit is returned early
Gabriel CEvery single person I spoke with on the phone and in person, were awesome!!
Andrea TFix the rear view mirrors. Not user friendly.
Michael MThe only thing you need to do is change the steering wheels in the vehicles. They are so worn out and when they get hot, they are sticky and gross. Other than that, everything else was great.
Chaney CAll of you are almost perfect! I am very happy with your service and because of your professionalism I am using your location ( near IKEA) in last ten years! Thank you!
DRAGAN LThe staff here is very helpful and friendly. They explain everything to you
BRUCE AVery hard to find the location
Ed SThey didn’t know about my 75.00 discount for returning the truck to Tempe Somebody didn’t enter this into your system
Ed SExpect top care at this location
Catherine JMissing purchased products from truck, barely enough gas to make the trip to begin with, no communication back when emailed about missing items.
Destiny Done person working
Wayne LI was impressed with the ease of renting and returning. I was in/out quickly. Good service.
Justin CThe young guy that checked out the truck was not rude but made no eye contact and only said what he had to. I got home with the truck and saw where I was supposed to do specific things before I drove the truck away. A bit more customer service is needed.
Kimberly GHad a horrible experience with me renting at this location. We rented on a Friday night before closing and the rental truck we had was under the range for fuel. It was at 1/4 and the guy there told us to bring it back at 3/4 and that they would reimburse, and just to keep the receipts. I returned the car and spoke to someone Saturday night and told me that i need to speak to Sean. The manager Sean was never available even though I called during business hours, took me a week to get a hold of him. I spoke to him and he said that U-Haul doesn’t reimburse for overfilling, but i wasn’t overfilling i was following his employees orders. He kept going on the same loop that they don’t reimburse and was not listening to any of my concerns. Very disappointed and expect someone from corporate to reach out.
ABRAHAM OTruck was dirty and smelled awful like cigarettes
Ashley MTucked away and a small drop off office. The most Uhauls I’ve ever seen. Quick return.
kela lQuick, efficient, easy return. Polite staff.
Seth BAt first I was set up with the infinity inn location and then learned at time of pick up that they need to transfer me to a further location because the one I set up the day prior does not have a drop box so I ended up paying more than I wanted for this service the app kept messing up so I couldn’t submit the photos of the gas levels were less than what was shown on the screen at pick up I have photos I took outside of app showing I was clearly in the lot still before taking off and another thing the one I was provided had no lock so my belongings were not secured in truck over night until storage facility opened the next morning I always recommended U-Haul to those around me but if this is how service is going to be now then I’ll go elsewhere next time and I use you guys every year it’s a shame this was my experience this time around!
DESIREE HFAST SERVICE GREAT PRICE NO HASSELS
james mI don't need to rent from your company often, but if & when I do I can count on you to be there. Your trucks are always clean & ready to use. Now the process to rent a truck is so much easier than ever. I didn't get his name, but I was greeted with a big smile & I was in & out & on my way in about 10 mins. Wow that's a record.
jennifer sWonder any used trailer or cargo van selling?
Robert BAll went great! The guy at the counter was very nice and professional.
Rose NWonderful U-Haul location. I would highly recommend this site.
Natasha VThey charged me a $25 cleaning fee. i am not sure what this is for. I removed all garbage before i turned it in. the truck was in great shape.
Chris RI have used this location many times and have been very happy with them.
BRUCE AScheduling staff gave me wrong information concerning size of containers and delivery.
holly d | Overall Experience