Customer Reviews for U-Haul at Flatbush

Rating:

3.0

Clean interior and exterior of building.

Rating:

1.0

They gave me a truck that was dirty . I asked for another truck but I had to get a van and the back of the van was dirty. The guy did even clean the van he just gave me pads to put in the back. The service was slow

Rating:

2.0

Very long wait time and no one to talk to very not friendly and out right rude truck was broken and dirty. Would really like a discount on this rental

Rating:

5.0

Rep at location was very attentive and helpful!

Rating:

1.0

They need better customer service and take care the trucks. They gave us a truck with issue with the front axle , we couldn’t drive back to nyc almost 700 miles and we called roadside they asked us to drop it in charlotte nc now they’re trying to charge us for wrong drop almost $4400. They don’t care about people safety .

Rating:

4.0

This year I decided to take the rental one day in advance to ensure getting a vehicle, as in other years despite the reservation being made months in advance there weren't available vehicles and I had to wait hours before getting one

Rating:

2.0

Personally was extremely helpful given I was supposed to drop off at a different location but it was closed. I had called customer service 3 times and no one could help me transfer the drop off to a new location. However, the bathroom was dirty and there was broken glass in the parking lot.

Rating:

1.0

The truck was in most unhygienic shape.

Rating:

3.0

When I first arrived at the location, they told me they do not have a vehicle for me. I could not understand that because I had a reservation, but they said they had a vehicle. I waited one hour and somebody pulled in with the vehicle so they were able to give me a vehicle. But then the computer system went down and I had to wait close to another hour to settle my account. Very very poor experience.

Rating:

1.0

I made reservations for a 15 they told me it wasn’t available the lady told me she would charge me still for 15 n I could take the 20 still got charged for a 20 what’s the point of making reservations.

Rating:

1.0

You appear to have a digital approach to things but have no way to accommodate someone who doesn’t. With a reservation I still had to wait nearly 30min to pickup and drop off due to the lack of staff.

Rating:

5.0

Full tank of gas

Rating:

1.0

When a customer reserves a vehicle from one location. Uhaul shouldn’t automatically transfer the location to another location because customer didn’t confirm. I don’t understand how you confirm a location that the customer never applied for. Either you confirm while applying or nothing at all. Not reserve , then call to confirm reservation.. and if no answer send the customer to a location no where near the original location.

Rating:

1.0

They charge me to much money for 12 miles for van

Rating:

5.0

Super star management and help

Rating:

5.0

Good

Rating:

1.0

I called & reserveed a cargo van, upon my arrival the van I reserved was underhandedly switched off to another customer. When I made the staff aware of what I noticed, they were dumbfounded, the staff member then suggested renting another van that was out of commission due to having a broken windshield I adamantly declined. I left & reserved another for the next day, Uoon my arrival they pulled the same van from the day before with the broken windshield, I declined again, the van they eventually gave me smelled inside and had bird droppings everywhere. I should of asked for another van, but my frustration would not allow me entertain another conversation. The staff there are notorious for being overly blatant and favorable to their “countrymen “, the customer service was one of the worse I’ve ever encountered.But because business is booming nothing will change. I would of been better renting from U-Haul in another area code….Kings treat their customers like pawns

Rating:

3.0

People with reservation should have own line… Not enuf help when opened at 7am

Rating:

5.0

Lady was very nasty and nonchalant about issues. Doesn't have good people skills she's the women who opened up the store at 7 a.m

Rating:

5.0

Nothing I thought of.

Rating:

5.0

Great Service

Rating:

4.0

Workers are polite and helpful The place is kept clean

Rating:

1.0

Worst U-Haul center in Brooklyn. No customer service skills

Rating:

3.0

The woman representative who looked after my rental was very rude and very unprofessional like she have some kind of a problem. She needs training in how to deal with customers. How ever when I returned the vehicle the guy was very respectful.

Rating:

4.0

I'd rather not say

Rating:

5.0

Just keep up the great service

Rating:

5.0

Staff was very helpful, specially the store manager. Helped me tremendously.

Rating:

5.0

Nothing it was great.

Rating:

1.0

It was the worst experience of my life The staff is very unprofessionals and they act like they're doing me favors please please take action because you guys will lose business from the manager to the staff It was a a very bad experience i will prefer to go somewhere else and pay more than to come back to you guys

Rating:

1.0

I dislike that they over charged me for gas and time I didn’t have it for

Rating:

1.0

The parking lot of this location was extremely dangerous. There was absolutely no regulation. I also never got my dolly or my blankets. The mirror on the side of the U-Haul is damaged

Rating:

5.0

A first experience excellent

Rating:

5.0

Everything was perfect

Rating:

5.0

Special thanks to the staff! Both ladies — the one who released the vehicle and the one who received it upon return — were exceptionally friendly and professional. I truly appreciated their helpful attitude and excellent service.

Rating:

5.0

Make Navigating the app easier.

Rating:

5.0

This location have friendly and helpful staffs. Great customer service. Although the truck we rented have no visible dirt or trash, it does have a musty odor and mirrors were cracked. Although the manager, did above and beyond by changing it, it will be very helpful to save both company and customers some time if these trucks were inspected and maintained prior to handling it to customers.

Rating:

3.0

We had a horrible experience with this location . The front desk persons are rude. The only person that was helpful was Marcia. She manage the customer load well. Also there is no parking for your personal vehicle it’s road side parking . The men on the side of the road are a bunch of theirs and hustlers, it’s only sad that hu-haul about them to be hustling their customers.

Rating:

1.0

Marcia was very rude and her attitude was extremely disgusting. I made my reservation last Thursday to pick up on aug 26th @ 8am. Although I arrived late due to my car breaking down, I kept communicating with U-Haul to let them know I am coming for my rental truck. When I arrived, I told Donna I was there to pick up my cargo van.. Marcia instantly say “there’s no more, there’s only two on the lot and one is his, and the other does not work.” she was giving it to the customer she was assisting at that time. Which was still not right because he walked in same day, yet I made a reservation? Two days prior??? That’s not even the full story, another customer walks in and is doing a reservation on her phone as she walks in. She also received a key/truck before I did. My original pick up time was 8:00am. I reached about 8:45/9:00am. I didn’t get my keys until almost 12pm. When there were in fact cars on the lot. No one checks reservation emails, the customer service there is beyond terrible, it’s horrible i would never in my life go back to U-Haul, and if I do I promise this location will not receive my funds with yall. I was also told that Curtis?? I believe his name is the store manager and Marcia are messing with each other. I find that super uncomfortable and unprofessional because there is no control over the employees, they actually allow you to do what you want.

Rating:

5.0

The Staff @ this Location are so Friendly. The Will go above & Beyond, to make Sure U are Well Taken care of.

Rating:

2.0

The trailer I needed was not given. The motorcycle trailer is defaulted to 5'x9' utility trailer with ramp option and there is no specific motorcycle trailer option to choose from. This resulted in me having a trailer that was not best suited for my needs resulting in my motorcycle getting chipped in the transport process. Highly unacceptable!

Rating:

5.0

The staff was very helpful. Thank you.

Rating:

1.0

Poor customer service truck had broken seat tape on steering wheel and lock on back was rusted and hard to handled

Rating:

5.0

Customer service was excellent

Rating:

5.0

Everything was on point

Rating:

2.0

Not many options in Brooklyn, but place was not the nicest neighborhood.

Rating:

5.0

The staff is very helpful

Rating:

3.0

Customer friendly