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ROHAN JCustomer Reviews for U-Haul at Flatbush
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location about 5 times in recent weeks. Always a posit & professional experience. 10 out of 10
VINCENT SGreat service
VENEL SSince I am a tall person cabin was quite small for me. Knees were in the dashboard. And on certain turns it felt like it would tip over.
ANDRE PParticular staff Rep. that attended to me was very professional.
CHARLES MJust make sure the customer has a number to call in case something happen to help him out .Cause time is money we can't waste it beside of this everything was perfect .Jah blesss and thnks to the young mom jamaican that helped me did the paper work for me she was so sweet of course i will refer this place to a friend cause the service is five stars standard.
AMOS AVery great company
JEAN GYou can clean the trucks. Help customers faster.
DERON MThe manager was professional and helpful. He was friendly when clarifying something. The woman working there (badly applied pink lipstick) was rude and obnoxious.
CYNTHIA AThey is too much to do after getting to the location to pickup the equipment, after doing it on line.
Kwesi IWorkers very,supportive,persice,plus respectful to me as customers & my driver to..their goal is to satisfied their customers..I will used them again..
olive JThe staff was very helpful , polite & professional . The van was clean
Adella BThere were no utility dollies available. The person who booked my truck while extremely nice booked me at the wrong location
TREVOR HManagement and staff are very helpful.
TRICIA TCustomer service poor service associate verbiage very inappropriate for a customer paying establishment. Due to convenience of location is the only reason I will use again but strictly mobile do no want further interactions with associate.
MICHAEL JEasy transaction. Highly recommend!!
Rosalie pIt would help if the uhaul truck was updated and maintained like making sure there is no CHECK ENGINE light. Also I had trouble turning the truck on, I had to wiggle the keys for 3 minutes to get it to start. The lights in the car did not work, I had to open the driver door for the light to turn on. I would not rent from here ever again, I felt unsafe in this uhaul truck. The gentleman who helped me start the car was very nice and helpful but I still will never come back here again.
Glenny MEverything was extremely good i would recommend anyone to check it out. And the most wonderful thing is, I get to book my appointment at the last minute and they still accommodate me.
LENNOX GPlease have the vans filled up with gas on pickup it makes things easier for guests on return.
SEAN WNo other comments necessary
JERALD JHorrible customer service!!!!!!!!! I will never ever recommend a soul unless it’s their last resort
SHVAE ATengo un problema el cual no me resuelven todavía me cobran por un retrovisor roto el cual indico video de como lo llevo , al entregar el sr. Que me atendió vio el vídeo y de todas maneras ase que les pague algo que no hey hecho muy mala experiencia y primera vez que contrato ,aparte que perdí mi día de trabajo y no sé si me devuelvan mi dinero que cobraron sin antes consultar espero me reconozcan por mi perdida
FREDDY AYou need to hire a professionals who like their job.Everyone and I mean all employees at this location only work there because they just wanna get paid.Poor customer service
emmanuel bStaff members are professional
WAYNE CNeisha believe her name was and the other staff there were very helpful to me especially being a first time renter with Uhaul. Very grateful for their assistance.
NANCY TI was very grateful for the attention to detail that all those who assisted me.
ALONZO JThe computer system needs an update
JULIUS SNothing really
COREEN CGet new trucks man! Back up camera and new engines that don't swallow gas!
JOSHUA BYOUR AM STAFF WAS HORRIBLE. BAD DISPOSITION WITH CUSTOMERS, LOUSY ATTITUDE, DISRESPECTFUL, POOR HANDLING OF CUSTOMERS, RECOMMEND A CHANGE OF BOTH WOMEN ON THAT 9 AM SHIFT... BOTH NEED BETTER TRAINING INTERACTING WITH THE PUBLICK AND SHOWING CUSTOMER HOW TO ADAPT WITH THE FUNCTION OF YOUR APP. i HAVE PREVIOUSLY BEEN TO THIS LOCATION AND BEEN TREATED BETTER. ON THE RETURN THE 5 PM SHIFT WAS VERY GOOD, WAS EXCEPTIONAL, HEARD MY COMPLAINT AND IMMEDIATELY TOOK CARE OF THE PROBLEM. SHE WAS CORDIAL AND CUSTOMER SERVICE READY. VERY KNOWLEDGEABLE.
LEBRUN BVery friendly very helpful, very professional easy pick up and drop off. Best in Brooklyn rental
JASFA MThe service at this location is excellent, however the surrounding area of the location has men trying to provide services similar to The U-Haul, using their own vehicles- they were yeti g to hustle customers before they enter the U- haul facility. Glad I was with my son because I did not feel safe with the men hustling around that U-Haul facility. Other than that the U-Haul workers were polite and very friendly during the check out and check in of my rental truck.btw the size truck that I had a reservation for was not available due to customers not returning their rentals on time, the facility gave me a bigger vehicle for the lower price of my original vehicle reservation.
SHAVAR GGreat experience
SEAN GVery helpful customer service.
Anna KSo far you all have been improve much better good to go 🚶♂️ 👍
VERNON VThe odometer Mileage out was completely wrong versus the contract that I was given. There was a substantial difference of nearly 6000 miles, which indicates that vehicles are not being maintained correctly! When returning the vehicle, it was suggested that it was my fault, which is absurd! Staff at this location are very rude and condescending! I would not recommend this location to anyone.
Mark SI was the only customer there. I was having problems with the app and I ask for help several times and no help it had 3 representatives there
RICARDO ANothing great service
LEROY CHelp customer with their phones when they have to do all that pictures thing that will speed up the process I was able to get help because I am not electronic savey
ianthe qBooked three dollies, but was told one wasn’t available.
Simon AThank you staff
DARLENE ENever seems to be enough help in this very busy location rented a 5x9 trailer with ramp… had to spray hinges with wd40 as they were very try and tires were kinda old… Lyle the yard attendant was great!! Very polite and helpful
WAYNE ANo equipment rental on site, but the option is still online
Jelisa DThe staff at this kings highway U-Haul was very helpful, opened up right on time and got me in and out as fast as I could hope. Return was easy as well. Great team in a busy location!
David DVery friendly staff. Outstanding in every way.
CHRISTOPHER NMy interaction with the person who checked out my truck was fine, just not very communicative. The location was fine, and no fault of the u-haul establishment, but someone tried to hustle me a Penske truck as I walked in and someone else was urinating on one of the u-haul trucks in the parking lot. The later conversation with the location manager about a Lyft was very satisfying. Curtis is a gem.
TREVOR HExcellent staff and service
DAVID OFriendly and helpful staff. Much appreciated!
Sherwyn SNada el el servicio fue genial
DAVID AWait period was a bit unpleasant. The agent did try however, to handle each customer as the crowd increased. Hire more staff I was promised a reimbursement on my insurance payment, to date I haven't seen any deposit in my account.
DOROTHY G