Great experience
SEAN GCustomer Reviews for U-Haul at Flatbush
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful customer service.
Anna KSo far you all have been improve much better good to go 🚶♂️ 👍
VERNON VThe odometer Mileage out was completely wrong versus the contract that I was given. There was a substantial difference of nearly 6000 miles, which indicates that vehicles are not being maintained correctly! When returning the vehicle, it was suggested that it was my fault, which is absurd! Staff at this location are very rude and condescending! I would not recommend this location to anyone.
Mark SI was the only customer there. I was having problems with the app and I ask for help several times and no help it had 3 representatives there
RICARDO ANothing great service
LEROY CHelp customer with their phones when they have to do all that pictures thing that will speed up the process I was able to get help because I am not electronic savey
ianthe qBooked three dollies, but was told one wasn’t available.
Simon AThank you staff
DARLENE ENever seems to be enough help in this very busy location rented a 5x9 trailer with ramp… had to spray hinges with wd40 as they were very try and tires were kinda old… Lyle the yard attendant was great!! Very polite and helpful
WAYNE ANo equipment rental on site, but the option is still online
Jelisa DThe staff at this kings highway U-Haul was very helpful, opened up right on time and got me in and out as fast as I could hope. Return was easy as well. Great team in a busy location!
David DVery friendly staff. Outstanding in every way.
CHRISTOPHER NMy interaction with the person who checked out my truck was fine, just not very communicative. The location was fine, and no fault of the u-haul establishment, but someone tried to hustle me a Penske truck as I walked in and someone else was urinating on one of the u-haul trucks in the parking lot. The later conversation with the location manager about a Lyft was very satisfying. Curtis is a gem.
TREVOR HExcellent staff and service
DAVID OFriendly and helpful staff. Much appreciated!
Sherwyn SNada el el servicio fue genial
DAVID AWait period was a bit unpleasant. The agent did try however, to handle each customer as the crowd increased. Hire more staff I was promised a reimbursement on my insurance payment, to date I haven't seen any deposit in my account.
DOROTHY GSeamless transactions.
JAMES NThe cup holders wasn't clean.
Charlotte HiT WAS REALLY EASY TO DO tHANKS mIKE
MICHAEL AThe office is great, the staff is wonderful! They helped me figure out the app despite my poor English. Thank them! The only downside is the area around the office — it looked unsafe.
VLADISLAV PThe customer service sucks from the woman who did the reservation to the guy who received the truck. They were very rude and disrespectful. Up until now I haven’t received my email for pick up and drop off of the truck disappointed.
SHERWYN MI had to retrieve the vehicle my self. The vehicle was not very clean. The drivers seat was torn and the stuffing was falling out. After turning the vehicle on it began to shake. I informed the worker that was out in the lot. He told me the vehicle was ok. The vehicle was kinda in bad shape. After adding gas, I was unable to start the vehicle. I had to open the door for the vehicle to start.
Patrice RRequested a 15 ft U-Haul at Knapp st, once arrived the guy at the cashier said he only had 10 ft, I told him I requested a 15 ft but he didn’t care. Called U-Haul and the representative said I had to go to the Kings highway location… they gave me a U-Haul that wouldn’t drive straight and was super dirty… left over drinks from the previous user… driver side mirror kept dropping down and wouldn’t stay in place. It was a very dangerous vehicle.
David LNo words it’s just amazing
JOSEPH BAwesome
DESMOND DGreat easy check-in, U-Haul representative was super-helpful and attentive
Sandra BSuper helpful & quick
Jessica ONice
JOFFRE NCustomer service at this location is not so great, way too much attitude from employees, but the return service is excellent
NIGEL LLady at the desk was very rude and disrespectful rude jamaican, lady
MAURICE RCustomer service with the front desk was very poor, slow and staff was yelling and arguing with customer. Very unprofessional the staff at return rental were nice.
Alexandra RThe app on your phone very complicated I do my reservation come home when I went to the location. I have to do it all over again very complicated.
LINCOLN HI had no problems with pick up or drop off..Continue the good work! Staff was very professional
PATRICK NBetter customer service. I returned my rented dolly and I entered the store and was never acknowledge. The lady customer service representative did not even look up or greet me. I stood there for approximately seven or eight minutes while she was on the computer. I then walked out and spoke to the male associate that took care of me poor customer service skills. Unacceptable.
NEIL WJob well done, Just had a long wait to pick up other wise all was well Thank you
KEITH BThe vehicle was not clean, and the transmission was not shifting properly other than that everything else was running
ELCHONON SThe attendant, I didn’t get her name, , was very helpful with the app. She was patient. She was able to multi task . I appreciated her assistance.
MARY MThis location needs knowledgeable employees who explain everything and answer all questions. Also they location is filthy and there we bugs all over.
Cassie AClean interior and exterior of building.
Handel FThey gave me a truck that was dirty . I asked for another truck but I had to get a van and the back of the van was dirty. The guy did even clean the van he just gave me pads to put in the back. The service was slow
SHERWIN BVery long wait time and no one to talk to very not friendly and out right rude truck was broken and dirty. Would really like a discount on this rental
Yitzchok sRep at location was very attentive and helpful!
Jadita JThey need better customer service and take care the trucks. They gave us a truck with issue with the front axle , we couldn’t drive back to nyc almost 700 miles and we called roadside they asked us to drop it in charlotte nc now they’re trying to charge us for wrong drop almost $4400. They don’t care about people safety .
Reginald CThis year I decided to take the rental one day in advance to ensure getting a vehicle, as in other years despite the reservation being made months in advance there weren't available vehicles and I had to wait hours before getting one
CURTIS NPersonally was extremely helpful given I was supposed to drop off at a different location but it was closed. I had called customer service 3 times and no one could help me transfer the drop off to a new location. However, the bathroom was dirty and there was broken glass in the parking lot.
Saranden SThe truck was in most unhygienic shape.
ARTAK GWhen I first arrived at the location, they told me they do not have a vehicle for me. I could not understand that because I had a reservation, but they said they had a vehicle. I waited one hour and somebody pulled in with the vehicle so they were able to give me a vehicle. But then the computer system went down and I had to wait close to another hour to settle my account. Very very poor experience.
VINCENT AI made reservations for a 15 they told me it wasn’t available the lady told me she would charge me still for 15 n I could take the 20 still got charged for a 20 what’s the point of making reservations.
Bertilena DYou appear to have a digital approach to things but have no way to accommodate someone who doesn’t. With a reservation I still had to wait nearly 30min to pickup and drop off due to the lack of staff.
James C