Customer Reviews for U-Haul at Governors Dr

Rating:

5.0

Seemless

Rating:

5.0

Staff was great!

Rating:

2.0

If im buying a 10ft truck why the hell would a representative suggest 12 pads…right, capitalism.

Rating:

5.0

Very professional at both location at the pick up point and the drop off point in WaterLoo Iowa. Top of the line Customer Service.!!!

Rating:

5.0

Very helpful attendants. I used the mobile app to return the truck, and was able to get questions answered by the personnel. Would choose this location again.

Rating:

1.0

Manage trucks not ready for pick up better. My original pick up time was 2:00 PM, got moved to 3:00 PM due to the truck not being delivered from previous customer. Was told to come back at 6:00 PM..truck was not ready for pick up when I got there at 6, so worker got me a truck at another U-Haul, but stated that I would be getting a discount for my inconvenience; the other U-Haul stated that what I was told was not true and when I tried calling my original U-Haul store, they did not answer anyone. I am a United States Air Force Reserve member, and having my reserved time moved 4 hours after, with no accommodations was very frustrating. Worse experience ever, and it is a very emotional time for me.

Rating:

4.0

Truck smelled like a non-stop smoker never left the truck for a month. I had to put an air freshner in the vents because the smell was way too strong. Also the car dolly cables were rusty.

Rating:

5.0

The young person who helped me was awesome. He moved my reservation, he was quick, we were in and out in no time. Customer service was really good.

Rating:

5.0

Staff is helpful

Rating:

5.0

Thanks for the great rental and explaining all of our options to us. It was very professional. Lin and Joe

Rating:

5.0

I’ve rented from your location multiple times, great service from your employees and the rental trucks always serve its purpose clean and reliable. Sincerely, Happy Customer

Rating:

5.0

Great all around

Rating:

5.0

Great phone service for making the reservation. In person same great service.

Rating:

5.0

Everything was great, thank you

Rating:

1.0

they moved and changed my reservation several times. They didnt have the truck ready and were poorly managed and scheduled.

Rating:

5.0

Professional friendly and knowledgeable

Rating:

4.0

I called and made reservation for a box truck. And a car hauler trailer. For the 24th Saturday of octhe. Pick up was to be between 9:30 AM. And 4 PM on that Saturday. I get there at 10:10 AM after driving.All right from oklahoma to alabama and my truck and trailer had been canceled not by me period I ran around all day using gas. I didn't have to try to find another box truck and trailer. All they had was local trailers. And trucks. So they said period 230 they call me back and say they located me a truck and another car hauler trailer, but I would have to pick them up in 2 different locations. I get there to pick up my trailer and truck and they have the doors locked. And nobody answering the doors. We waited an hour, but needless to say, neither the truck nor the cargo hall and trailer were there period period so therefore I had to stay even longer in Towe were supposed to have left on Sunday. I had to be back at work on Tuesday. We did not even get to leave town until Tuesday. When we finally located a cargo trailer by walking in to a U-Haul\n On Monday morning so therefore, I miss 3 more days of work, trying to move my stuff because you all dropped the ball period I'm very unhappy about it.\n Especially when I went to the trouble to make the plans ahead of time. I do not feel as though I should be charged. The extra time for keeping the trailer\n 2 days longer. Because the screw up from yall's end is what put me behind in the first place. I would like the refund of the extra $45. Thank you

Rating:

1.0

Truck was full of roaches and disgusting. Had to throw away most of my personal items after they were delivered in truck.

Rating:

5.0

Only one staff available during pickup and drop off on a busy Saturday. The pick up staff was really hustling and did a great job of taking care of the many customers.

Rating:

5.0

A really great team to work with. 100% helpful and professional. They even carried out my boxes and packing supplies. They also helped me with the UHaul website issues. Great location and close to Redstone Arsenal. I will be using this store again in the future. Thanks for a great service to the community.

Rating:

5.0

Anthony was super friendly and helpful!

Rating:

5.0

They have awesome customer service love them especially the guy I didn't get to catch his name they handled me today he was very awesome

Rating:

1.0

Horrible customer service. Attempts to charge my card even after paid. Everyone confused. This U-Haul place needs new management

Rating:

5.0

Super easy pick-up experience.

Rating:

4.0

You asked me to haul an empty trailer to El Paso. Making me pick up my van and trailer at different locations was not helpful.

Rating:

3.0

The equipment was clean; the agent was very friendly and helpful. After taking the truck, I found that the gear shift was a little soft - meaning it didn't seem to slide into park as I expected it to. I had to make sure it was in park with just a little extra effort. After loading it I started putting the key into the ignition and the plastic cover fell off. I put it back on but called the office to see if I needed to do anything else. Since the truck was loaded, I was told to go ahead and drive it and if I had more trouble call roadside assistance. The one thing I would add to the truck since there is no rear-view mirror is backup sensors to notify the driver there was something behind the truck or the driver was getting too close to something. A backup camera would be good, but definitely sensors!!

Rating:

5.0

Very friendly, knowledgeable and answered all my questions. I will definitely recommend and use this U-Haul locations for all future moves. Thanks and keep up the good work👍

Rating:

5.0

The truck was very clean and super easy to pick-up and return. Overall, great service!

Rating:

5.0

The original location I was given is close on weekends and considering the area I was uncomfortable leaving the key in the drop off box. I prefer to hand the key to a person

Rating:

5.0

Customer service above and beyond. Marcus checked us back in and the young man (do not remember his name) was very quick and efficient. Their were several people waiting. We were in, hooked up and on our way in less than 15 min. Thank you

Rating:

5.0

Friendly people at U Haul on Governors Drive in Huntsville and very knowledgable.

Rating:

2.0

Unimpressed with employee. Slow, unfriendly, unhelpful. Will not ever use that location again.

Rating:

5.0

I use this location for trailer rentals four or five times a year. Dependable, helpful and friendly staff always greets me with a smile and gets me in and out in minutes. Never have an issue with the equipment and they have supplies when I need them. The website works well making rental, check-in and returns a breeze for me and them.

Rating:

5.0

Great Customer Service from both gentlemen.

Rating:

1.0

Billy Bell... knowledgeable and professional. He was who was helping me initially. Then..Store representative think his name is "Ronnie - working when I returned the truck. Unwilling to listen because I questioned the final payment on bill. Very rude .."I am supposed to be off....I'm getting ready to leave and close the store. Continued to talk very loud and aggressive. I asked to see mgr... He's not here . you can call him.. I called the store to talk with mgr.the same store representative continued to ask me my name I told him my name is not important I need to speak with the manager. He hung up on me. This lack of professionalism by this one individual is one that can directly impact a company bottom line. My daughter later call the store and spoke with a well spoken employee (Will) regarding the event that took place with my mother. I explained to him what took place. She also told him that he could share their conversation with the employee named Ronnie. Will provided her with Billy Bell's information. My mother would like to talk with someone about this horrible experience. Improve customer service by providing this employee with intensive customer service training. Continue to work with employee to become a respectful and customer focus employee. Please contact me

Rating:

2.0

It took almost 2 hours pickup the truck. No remdy was offered. The truck was dirty inside and out. I paid for two dozen blankets and was only given a dozen, with no refund for the ones I didn’t get. No winshield wipers for the truck either…Staff was nice, but didn’t make for all of the problems.

Rating:

5.0

Make sure the trucks are cleaned up before renting them back out again. My truck had not been swept out, and there were cups and wrappers underneath both seats in the cab. I saw a notice inside the back of the truck stating customers would be charged $25.00 if the truck was returned dirty. I had to sweep out the truck and clean out the cab AFTER picking up the vehicle, so shouldn't I get a $25.00 credit? Other than that, the truck ran great and handled well; even with a Load Share trailer hitched on.

Rating:

4.0

Staff were very good and helpful

Rating:

5.0

I dropped my trailer off after hours so I had no interaction with personnel.

Rating:

4.0

Everything went fine until the return. I started using the online return process; about halfway thru, the website started the process over. I then had to wait until the n store opened to finish the process.

Rating:

3.0

I rented an appliance dolly. In the right side, the below was completely off of the roller and just hanging on there. Also, the right wheel fell off of the dolly as I was using it. There was no cotter pin securing the wheel to the dolly. I had to fix it before I could continue to use it.

Rating:

5.0

Equipment is always ready to go. Staff is always friendly and very helpful.

Rating:

3.0

Although the old buildings and the site location were not inviting, the staff was excellent and the turn in was very efficient.

Rating:

5.0

Very knowledgeable staff and friendly.

Rating:

4.0

Clean and secure...can't ask for more than that.

Rating:

5.0

Staff was very professional & friendly & helpful.

Rating:

4.0

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Rating:

5.0

The guys were very helpful and courteous.

Rating:

5.0

The service was excellent! The staff were outstanding.! I am impressed.

Rating:

5.0

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Rating:

1.0

Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

Rating:

5.0

Thank you!