First off, I was very satisfied with the U-Haul on Governors Drive. The only problem I had was on the way to Virginia I ran into rain. When I got to Virginia Beach, all of the moving blankets I had in the back of the trailer were soaked. I called U-Haul Roadside and they sent an apparent contractor over that night. He said he found where the leak was coming from, but he didn't have the equipment to repair.it. He got on the phone with Roadside, and I was told to take the trailer to the U-Haul at 5609 Raby Road in Norfolk, VA. The manager said the trailer is not waterproof. Mind you, this is an enclosed trailer. He was very disrespectful did not want to help even though roadside assistance sent me there. I finally asked to speak to the repair manager which he finally notified. The repair guy took the trailer off my vehicle and brought it to the back. He came back 5 minutes later and said he could not find any leaks. I told him and the general manager that I wanted a replacement trailer, and he refused again saying they are not waterproof. i then got into my vehicle and called U-Haul roadside again not leaving until I got an answer. The manager came out approximately 15 minutes later and told me to leave the property because I was blocking "his customers." There were no customers at the time. As far as I am concerned, the manager and service manager need to be fired. He not only talked down to me but also to another customer that was inside. This is no way to run a business. Very disrespectful. If this was my first time renting a trailer, I would not rent again from U-Haul. I have never had a problem with U-Haul before. Like I said, the Huntsville location was nothing but friendly and very helpful. In fact, I had to rent another trailer in Virginia so my daughter could put the rest of her things in it. I contacted the U-Haul in Huntsville by phone to arrange the rental. Very helpful. If the U-Haul in Virginia Beach was just a fraction of the U-Haul in Huntsville, it would go a long way.
Joseph TCustomer Reviews for U-Haul at Governors Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
mark sTell customers where to drop off or ensure the person checking in trucks isn’t rude about it.
Michele BAlways world-class service from this location! I’ve rented from here twice and they do not disappoint!
Alfred BCheck out and check in is slow. Also, when I called to reserve a trailer and specifically asked for one with ramp. They tried to tell me that I didn’t order one with a ramp. We squared it up but the person who took my reservation wasn’t helpful nor competent.
Kathryn PContinuar con ese gran servicio siempre
JAILER GStaff are amazing. Thank you.
Robert RWhen I picked the truck up, he was an awesome person. Customer service 100%. Everything went well. We will rent again from U-Haul. Keep up the good job thank you.
Paul CGreat service! Staff was very professional!
Kurtis KNo
Francine Bsee the above. He could have asked me to fold them as we both walked around the vehicle and he saw the blankets in a pile, BUT he said nothing. There was an opportunity to save me $25 but he chose to remain silent.
David CNothing
Michael BNothing. The recent improvements in your paperless check in and return procedures are excellent. Much more efficient! Good job!
Russ MSpoke to manager both times, fantastic service.
Paul Wvery polite and pick-up return both very quick and easy
Mitchell SThis pickup was fast and easy at this location.
Michele CAlways a great experience and price. Thank you Uhaul!
Tammy KNOT A THING. Your service was exceptionally good, and we were blown away by every aspect of our rental experience.
Catherine GTerrible customer service experience, the manager lied about where the gas was and after a brief altercation he charged me a $25 cleaning fee to be spiteful
Jared LEasy transaction. Young man on duty was very polite and helpful.
Tommy HPicking up and dropping off were quick and easy.
DAWN GI paid in cash. So I had to put the deposit down in cash as well and was told I could get it back from the drop off location. Which was not true so now I have to go though U-Haul and wait days to get my money back
Lacey NGood knowledge and customet service.
GARY PLet the. Cashier/ Agent allow the customer who is returning to be segmented from the ones who are reserving. Today I waited almost 20 mins to be attended to. The manager came I. And said” Are you returning. “ I was done in two minutes. The agent was having an issue with a customer and the rest of us had to wait.
Lawrance EWaited in lobby for 15 minutes before a worker came out of the back area and simply told us told us to leave the keys and we would be emailed a receipt. We had filled up the tank to Full but were still charged $68.75 for gas. Have tried calling their phone number but keep getting a "CALL FAILED" notice.
Laura EI completed the online drop off information. A guy came to the car and saw that I was entering information for the self checkout/return of the U-haul trailer. He immediately went and disconnected the trailer and parked it in a specific spot. He then disappeared back inside. He didn't ask if I had questions. It was my first time returning a trailer in a very long time and I had never processed the return online. I proceeded to the parked trailer and took the required pictures. The attendant was not helpful during the process. That is my only constructive criticism.
Sandy GCan't beat it! Perfect all the way around.
Vinny AQuick and easy to get the van I needed.
Jason MThe hold down straps for the wheels were wrapped tight on the winch, so much so that it took me 15 minutes each with pliers and screwdrivers to unwind them. There must be a better way.
Hunter HNothing I’ve used this location twice and I am out of state your staff makes everything extremely easy and they are so polite. Thank you for being patient and kind.
Shannon MSelected mobile return but the app would not accept the odometer mileage. Had to drop off key, but key drop box was missing, everyone just tossing keys through a window.
Collin HStop moving my reservation. This is the second time I have booked at one location only to have it moved to Governors Drive.
CHRISTOPHER LNothing
Ronald JgREAT EXPERIENCE WITH THE STAFF AT THIS LOCATION, VERY HELPFUL WITH EACH ASPECT OF THE TRUCK RENTAL.
Linda ATransaction was a breeze! Staff was professional, courteous and kind! It was a pleasure doing business at this location!
Kristi FNeeds more staff on duty.
Cassandra RGreat customer service
John TQuick and easy
Samantha LVery courteous and professional great job!!
Rodney GIt was a very straightforward process, having made all reservations online and picking up equipment the next day. The truck and trailer were in very good condition, and the attendants were helpful during pickup and return. One thing that could be improved is having the trailer already hooked up when the customer arrives (that would probably require an extra attendant).
Vladimir FThe service was amazing and there’s nothing more to say! Thank you all so much
Valencia CEXCELLENT team! They had me in and out in under 8 minutes, at pick-up and return! While there are other UHaul dealers in the area, I've always had the best service at the Governors Drive location!
Chris RTeam was prompt, informed and efficient.
JIMMY HOutstanding customer service and customer representative. Knowledgeable and helpful. The people working at this location make it very positive. Thank you!
David MThe store needs to add handy cap capabilities. They only have large step for access to the front counter.
linda fAll was great!!! Including the great group of gentlemen that was there to help.
Tanika MThere was nothing wrong with this location. Easy to get in & out, plenty of truck & trailer sizes available, & even a staff member at return that parked the truck for us. We had MAJOR headaches with the process of picking up & returning through the app - it takes a long time, requires a lot of effort, & leaves room for a lot of questions. We are (fairly) young & had trouble with the app experience; I cannot imagine an older person trying to walk through that process.
Amanda CFast and easy! Can't beat it
SHONDA WClean and secure...can't ask for more than that.
Terry H | Overall ExperienceStaff was very professional & friendly & helpful.
Carolyn D | Overall ExperienceEveryone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀
Marcia M | Overall ExperienceThe guys were very helpful and courteous.
Keith R | Overall ExperienceThe service was excellent! The staff were outstanding.! I am impressed.
Lanny W | Overall ExperienceChris was really helpful after some miscommunication with U-Haul Customer Service.
Silas W | Overall ExperienceRude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes
JIMI M | Overall ExperienceThank you!
MARK V | Overall ExperienceThis UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.
kelly s | Overall Experience