I just want to inform you that I rented the Lorente trailer for 2 days and they charged me for both days, but I only used it for a few hours and they didn't refund the rest of the money.
JUAN SCustomer Reviews for U-Haul at I-225 & Colfax
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todo fue muy rápido y excelente. Pensé q sería tardado el trámite para rentar. Pero los felicito. Para ser la primera vez q rento, estoy satisfecho con el servicio..
JOEL LThe bill has been a mess, plus the movers you sent me through did a poor job.
connie eMovers were nice but while unloading my I had items that was damaged when they weren’t damaged before going in the box truck or during the move as everything was strapped so there was no shifting.
TOMMY DThank you
CHERYL GWas quick, easy, and friendly service.
PATRICK SIncredible service! Very practical and the employees are very friendly! Thank you so much!
MARYURI RThe gentleman who took care of me was AMAZING! There were a couple of minor hiccups with the trailer, but he literally fixed everything that was wrong by himself and got me on the road in no time!! It had been years since I had used a tow dolly so I was nervous, but he took the time to walk me through everything. It was a busy day at the location too, but he was an absolute rockstar!!
PILAR AI really appreciate your support
Samuel SThe guys there were very courteous and professional
RONALD SExcellent service
GABRIELA GGood job.
MICHAEL MTheir staff was very helpful and very patient when assisting me with the rental.
AMANDA GVery helpful staff.
ANDREW GJob well done im very satisfied.
JAWORSKI JAccepting all forms of licenses. Some people are legit but things do happen. Be a lil lenient.
TERRENCE HGood custemer service
RASE BThe car tires are not inflated enough, the brakes should not be held for the right time until you use more force, the worst is the employees are very rude, they do not respect customers, they steal money by increasing mileage and demanding gas fees.
REGANT MThis is how a service should be! Awesome Location!
Robert PGreat customer service, easy process to pick up, verify the trailer and getting it hooked up. Very good peace of mind! Dropping it off was just as easy.
NATHAN IJason and the evening employee were great and helpful
MARK HFrom the start of the lease to finish, In my time of need Every thing was perfect! I appreciate everyone at U-Haul
KASEY WThe man doing “traffic control” when I arrived at the U-Haul to drop off cargo van was extremely rude and unprofessional
Melissa GMy issue is with Marathon Movers. I hired them through Uhaul to load my truck. They broke a glass table top and offered to pay out of pocket. Their boss advised to go through the insurance company. The insurance won't pay. The. Movers didn't deny it. But since they can't contact the movers they are denying my claim. It's not worth the fight with them but they are a scam and you all need to get a better insurance company
LORI AGreat place, easily accessible, great service.
ANDRE NReally easy return
NORMAN KEverything was fine I really appreciated thank you for your service
JUDSON JI always hear my cargo van from I 225 & East Colfax
PATRICIA GNext more help to only one guy
STUART CYoung man was very helpful
LENEDRA CMake sure when you return the item. Because after few days the charge more money. If you call for complain at customer service, they give you back the money, but charge some money.
Andres HIncreíble atención y servicio
LUIS VPlease ask that the attendant turns OFF the offensive music (cursing, foul language, etc). That is not customer friendly. Also, the store needs to be better stocked with safety stuff-- locks, padlocks, hitch locks, etc. But the attendant was otherwise quite pleasant and helped to get things hitched up. The trailer was in good condition and the tires were not overly worn like the last time.
STEPHANIE LGreat customer service as well as equipment
DAVID HFrom Start to Finish you all made my life easy. Thank You so much for your help and your service. A 5 Star service and 100 percent recommended. Thank you Ray Borrego
RAYMUNDO BVery fast service and both employees were kind!
ALLISON CNothing to improve. Tyler was brilliant, thank you.
MANSOUR FExcelente atención del personal y muy amables
ARTEMIO SOutstanding customer service!
CHERYL DNothing. In my case it went amazingly
JOYCE WGreat customer service!
KENNETH Bexcellent 👌 service
Pedro DGreat location! The staff was very friendly, helpful and worked quickly. The equipment was in good shape. I will use this location again when the need arises!
AUSTIN RTruck did not appear to have been washed. There was barely a quarter tank of gas and was rented as a one way.
MICHAEL SJason was awesome to work with!!
BERNARD SReally good customer service the gentleman there are awesome went above and beyond appreciate them so much
JOSEPH BBarnaby was awesome. 5 STAR customer service. Easy pick up and return!
CHANDRA DYour manager was very helpful and cooperative Pleasant and professional to work with…. He deserves a raise as he was an exceptional representative of U Haul I will highly recommend him and this specific location Chris Lucero
CHRISTOPHER LEverything was great but the computer was really slow and that frustrated the attendant more than it did me. He did his job efficiently and was extremely personable throughout
RONALD SIt had snowed the night before and the truck was covered in snow and ice. I had to clear it myself. Also a mysterious charge showed up on my Credit card and I do not know what it was for. I never received an updated bill for it.
SHEA S