The employees at this store were friendly, helpful, kind, knowledgeable, and willing to do anything to help me truly greatly appreciated and very grateful to them all thank you very much
DEBRA KCustomer Reviews for U-Haul at McKnight Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can’t honestly think of anything. Will definitely keep coming back to U-Haul for all my trailering needs.
RICHARD MFirst as a female I think they could have pulled the truck out of the tight spot they had it in when I was first taking it off the lot. Not much room in between the vehicles to open the doors to get in. Second out of all the trucks they had. They gave me one that either door needed slammed shut and still didn’t close properly n while driving trying to avoid leaning on the door because the light kept saying the door was opening. Not a well maintained truck at all or safe.
KIMBERLY MPeople who helped me were AWESOME!!!
DANIEL BNothing, super convenient, and easy process
Dylan LInitial service was very matter of fact... which is probably a good thing... Found the app a tad difficult to navigate...
ANDREW JAssociate was extremely friendly and helpful
Randy LOrdered a furniture dolly online but was told none were available at that location when I picked up the truck. Rented a different dolly and that worked. Just thought that I should have been informed online that this location didn't have what I wanted.
JAMES MEverything was perfect, from the time I set everything up over the phone with the guy who reserved me a truck to the time the young lady assisted me inside the store l couldn't have met a better team....thank you for all your help, l truly appreciate you all!!
TAMARIA GGreat service.
JEREMY Mverynice people
ROSS MThe girl that helped was very professional and ran a very busy store all by herself
GEOFFREY SGreat experience
Jason CThere’s nothing, I have a car trailer but decided to rent one because I couldn’t use it at the moment and I mean the trailer was great, the service was amazing, I was in and out it was just a great experience, I think I’m going to sell my trailer and continue renting from here from now on.
DEVIN Pvery well knowledgeable about the rentals
RICHARD PMy reservation was not ready when I needed it. There are also a lot of hidden charges whenever you return that no one tells you about. My bill almost doubled after I returned it. Customer service is not very helpful.
ZACHARY MYou all have great staff at this location! Tommie is a Rock Star!
DWAYNE BThe temporary manager is awesome. I would love to see her become permanent. She is organized, friendly, and on the ball. A+
MATTHEW IThe workers were very nice but they didn’t know how to shim the trailer ramps. I had the wood and after scraping the bottom of my car I had to explain the you tube instructions. My car was damaged and I filed a claim
STEPHEN WThis U-Haul Pick Up location at McKnight Road is convenient and well maintained. The staff is professional and knowledgeable about their truck rentals, equipment, and services. A very pleasant rental experience. Thank you!
GRAHAM BEmployee was knowledgeable and assisted us right away. Easy drop off. Great service. Thanks.
BRADLEY WAlways a positive experience with U-Haul. Dom had the truck running and warmed upon arrival. Quickly in and out. Keep up the good work! 👍
borche eWell the truck had a check engine light on and sounded like a belt was going. It wasn’t clean inside and needed some love. The women who was working was extremely kind and helpful!
SAMANTHA LContinue to in serving the people.
NATHANIEL BI think everything was great. The manager who got me all set up was super nice and helpful!
KRISTINA MThe van that I had received was soaked & muddy in both the front drivers area and the back cargo area. Now it was raining upon pickup and it seemed as if someone had just used the van, but that's still no excuse for it being filthy and muddy! I had to go buy tarps to cover the back floor to move my bed and mattress. Very frustrating. The van itself was almost new with only 7k miles on it, so one would think they would at least want to keep it clean for customers?
DALE PHaving fuel level starting @ 1/2 tank, would make me more comfortable. Not being familiar with mpg on truck ( new vehicle), more fuel starting of would be helpful.
GREGORY MAmazing service.
MARK MNo issues. In and out. Fast and friendly help.
STEPHEN SThe truck had low pressure in one of the tires. The warning was on when I picked it up. The driver‘s door could only be closed from the inside by rolling open the window and pulling on it because the interior handle was partially disconnected from the door.
CATHY Tnothing
William CTire pressure low and left turn signal out
CHRISTINE NMy overall experience was extremely bad. First, I made reservation for a truck and a trailer with months of anticipation, to find out that the date of pick up the truck and trailer, they were not available on time. This put a lot of strain in my life and my schedule. I appreciate if UHAUL can be honest next time and let me know of any changes. Not sure how uhaul works, but they definitely don't follow, nor they honor your timely reservation. I will put a bad review on social media. Sorry uhaul.
Victor RThe young man Dom had system issues and had to manually put on the information. He was very efficient.
Ebina BCouldn’t have been easier or smoother
ERIC DReceipts with new totals immediately after the vehicle is returned. I went over and have no idea what the actual price was.
MICHAEL VRemind customers that they will receive a link AND must review the vehicle and complete the app prior to leaving
BERNARD JLarry was great!
JEFFREY LThe brakes were not adjusted correctly
TIMOTHY NExcellent service and overall experience
MARK GGuy helping me was a bit flat. Help is hard to find I know but a sliver of personality would go a long way.
JEREMY BI would NOT recommend this location to anyone. They exaggerated the gas tank on return to charge us additional gas mileage. We had a trip of 15 miles and were charged for 8 gallons of gas (which would have been 2 miles per gallon of gas) when we only used half of that. I tried disputing the charge and was told they couldn't refund us anything because we did not take a picture of the gas tank on return of the truck. Lesson learned: always take photographic evidence because companies will squeeze every penny they can out of you and lie if they want more.
JEFFREY CAgain an easy transition from one location to another. Wonderful experience.
RICHARD MVery nice and service was great thank you 👍
GLENN WThe check out/return app was confusing and didn't seem to let me actually finalize the return, but it does seem like it worked. The truck was very clean, and they accommodated with a bigger truck when i realized i underestimated the size i would need. Very happy and will rent again if the need arises
JOHN DWe made arrangements for a truck and 2 auto transporters many months ago. When we got there they only have 1 auto transporter and the truck and we were told U-haul cancelled because they thought it was a duplication. So we had to drive 40 minutes to get another auto transporter. Causing us to be late for our event. When this was brought up to the manager she was not very helpful. Why make reservations if you can’t get what you deserve. Also the truck was dirty and smelled of smoke
ADAM FThis is the fourth hitch I have had uhaul put on my vehicles and the first at this location as I have previous use the glenshaw location. I waited to have them install the hitch. The waiting area consisted of one broken down desk chair in their display area. The bathroom which is multisexed leaves a lot to be desired. I feel sorry for the female visitors. On a scale of one to ten being the best I would give them a one on customer engagement.
Raymond BOutstanding customer service! Will definitely use again!
Susan HCody and Trey are the absolute best!!!! I will use this location for all my future moving needs!
Alyssa DPosted hours are until 7:00 pm. I arrived at 6:19pm to return the van and the doors were locked and the interior of the store was dark. Subsequently, I had to do the self-return through the app, which is not a fun process. Very annoyed that the hours of operation were not maintained.
SCOTT Jthe associate said to just leave the keys and i can go, he then charged me for 3 gallons of gasoline, when i returned it over what it was given me with. I was told to return it between 1/4 and 3/8ths, which i did. how can the associate tell it was 3 gallons short via the gauge? I am disappointed at the lack of service and the underhanded operations. these few gallons, are a small charge and i imagine this location does this often and the customers see it is more of an inconvenience to dispute this than just leaving it be.
JASON NNo problems. Dropping off the truck was very easy. Again, people at the counter were very courteous and helpful.
ANTONIO QExcellent service would recommend
CARRANZA K