Customer Reviews for U-Haul at Oddie Blvd

Rating:

5.0

I’ve always had excellent experiences with uhaul. They are efficient and very helpful, clear understanding of checking in and checking out.

Rating:

2.0

The customer service people behind the counter were rude but the gentleman who help us out in the yard was great.

Rating:

5.0

Great customer service!

Rating:

5.0

After a long road trip the attendent made the drop off very simple. It took just a couple of minutes and I dropped the trailer and was heading home. Well done

Rating:

3.0

Staff knowledge and procedures needs to be common among ALL members not just a few.

Rating:

5.0

Nothing Ciera was a big help

Rating:

4.0

So we had an unusual situation in renting the van we reserved. We arrived only to find out the van was not there and had in fact been stolen. After much panic and frustration we were able to rent a truck that was there in its place. Siera was amazing and calm throughout the whole ordeal.

Rating:

3.0

Better customer support, across all aspects of rental process. Make it convenient for us, not the corporation.

Rating:

1.0

Customer did not have paper to give us receipt and missed up returning date

Rating:

5.0

Excellent customer service was provided.

Rating:

5.0

amazing customer service and freindly

Rating:

4.0

Disappointed that the website didn't list the 4 x 8 trailer with ramp, only the 5 x 9...so I ended up overpaying for a 5 x 9 when I rented and reserved it online when I only needed a 4 x 8 with ramp. Not the location's fault but Uhaul Website people's fault. I feel Uhaul should refund the difference between the 4 x 8 trailer and the 5 x 9 trailer to my credit card. My email is dsaulwurm@sbcglobal.net. I am in your database.

Rating:

3.0

Gas tank was empty when I rented the truck. I'm guessing theft during the night, since the gas cap was off and hanging down as well. Otherwise, OK. Average.

Rating:

5.0

Everything went well The only complaint I really had was the wait time to get the truck.

Rating:

4.0

They were very nice at the Silverado location in Reno.

Rating:

4.0

Extra staffing

Rating:

5.0

Staff was very professional and efficient - I don’t have any suggestions for improvement.

Rating:

5.0

I want to specifically acknowledge Charles Lucas! He was friendly, courteous and incredibly hard working!! He represents U-Haul very well!!

Rating:

4.0

Just wondered why when I returned the vehicle I was charged $25 for a cleaning fee when I returned it clean!

Rating:

5.0

It was perfect

Rating:

5.0

Great customer service

Rating:

5.0

This was leaps and bounds a better experience than my previous one at his location. The previous occasion, a tall, Caucasian male (with many tattoos), had me back up the uhual around the back to a different parking lot and jump the curb. This was all because he did not want to transport the trailer himself. This time around the, the uhuals were neatly parked and there was ample space to maneuver in the parking lot. The new assistant manager at this location has really turned this location around. Great job!

Rating:

5.0

The guys at this location were great! Being a person who has worked in hospitality and customer service for 13 years. I can tell these guys were team players, they work well together. They had professional customer service ( don’t really see that enough in Reno). And they got you in an out in a timely manner. I would definitely recommend this location to anybody that needs to move. Great job guys!

Rating:

1.0

Very Rude Staff!!!! Was demanded for keys not even knowing who was asking for them and got yelled at. The staff was very unhelpful and un-inviting and extremely rude. Zero stars if I could. Will never rent from this location ever again!

Rating:

5.0

Thank you for making this so easy.

Rating:

5.0

Really easy process to get the van. Friendly, helpful staff. The van was perfect for our move and the return process was so easy.

Rating:

2.0

Trailer had no suspension and made driving with it incredibly uncomfortable. It shook our whole car. Also this was not the first location I went to. I first went to a location a bit south of here but the employee brushed me off and told me to come here instead.

Rating:

5.0

Great service! Thank you!

Rating:

5.0

Awesome customer service. Fast on return of my rental. Recommend highly to this location.

Rating:

5.0

The staff members are amazing. They helped me when I neexed it the most! You guys are amazing!

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Thanks

Rating:

5.0

Great customer service. Friendly and courteous.

Rating:

1.0

When I went to pick up my truck I had on hold, it was out of gas. So I had to go straight to the gas station. I got on the interstate and thought the truck would blow the engine. After returning a truck that had a troublesome engine, I picked up another truck, only to have the same empty fuel tank. I was over an hour late for the movers. I had to pay them an extra $185. Customer service really didn't seem to care about my problems. I got reimbursed for one fuel up but not the other or refunded for the movers. I just spent $4,000 on a one-way trip out of state. They could have reimbursed me a lot more. This is very unsatisfactory.

Rating:

3.0

We just waited a long time to pick up our vehicle tho the person who helped us was very nice.

Rating:

5.0

The kid was very helpful sorry I think His name is Jesus very informative and friendly thank you P,S keep the drive way open for easy in and out thank you

Rating:

5.0

The people did a really good job and very helpful.

Rating:

2.0

Horrible experience from the get go. Incorrectly informed on pricing. Charges for rental furniture pads and didn't get. They chose the wrong drop off location clear across town. Had to call customer service number. They transferred me, then again, then again, then left message. Then at end got a final receipt for a cleaninb fee of $50. What? I changed the entire cab out and swept the truck out. Luckily that lady at drop off location (not the one I asked on my reservation) she kindly credited me back the $50, or says she is, fingers crossed. Just crazy to deal with all this and still spend almost $1000 for one way 520 miles.

Rating:

5.0

The general manager Charlie was extremely helpful, fast, the trailer was clean as well as all ready for me , Charlie had me up & gone within 10 minutes. I Appreciate the professionalism! -Tessa D

Rating:

4.0

I was about 20-25 minutes late. While I don't exactly know the "grace period" (figure it's possibly an hour). The receipt says I was charged an extra day, and extra insurance. The location was backed up anyway, so they couldn't have checked me in until the specified 3pm time. What do you think? Mark

Rating:

4.0

The tail gate chains were very difficult to pass through flanges. They had not been properly attached at the store

Rating:

5.0

None

Rating:

5.0

It was great experience, as we all know moving is not fun but they make it much easier for me. U haul is my go to company for moving and have never nor would I ever use any other company. I have always been treated with respect and this goes for whether renting or returning.

Rating:

1.0

Tuesday May 6th I parked my rental on site at this U-Haul location, which was very difficult to navigate because it was full of other return vehicles obstructing the entrance. At one point, I was obstructing the road as I waited to pull in. After getting honked at multiple times for blocking the road, I managed to pull in with the help of another customer who was also waiting to be helped. The two employees I interacted with told me to drive around the U-Haul establishment into the back alleyway, back up the trailer in reverse, and jump the curb. This was a challenging and stressful task, but I did it nonetheless. The employees should have removed the rental upon arrival and not have me go through this nightmare. At one point, I told the male employee that this was a nightmare and that I should have left it upon arrival at the lot. The employee responded, "Well then, you would be abandoning your rental".

Rating:

5.0

Best customer service ever. Thank you.

Rating:

5.0

I called and spoke with Sierra, made the reservation and drove to the store. Paperwork was processed quickly, and I was there for a very short time.

Rating:

2.0

Lock the equipment so homeless people can’t use it as a shelter and drug den. The employees responded to my concerns quickly and made things right. The problem is that I never should have found the problem in the first place.

Rating:

3.0

The trailer lead plugs need to be fixed or replaced.

Rating:

5.0

Trailer connector to truck wa a four wire and almost all trucks are seven wire. So I had to spend 15.00 dollars to by an adapter.

Rating:

5.0

Service attendants were kind, courteous, and expeditious in their delivery of my rental.

Rating:

4.0

Both check out and check in guys were quick and courteous. Perfect service

Rating:

2.0

The manager was not prepared for customers! I was there to rent a trailer and the first one they couldn’t get the lights to work at all so they switched to another trailer, but it had a flat tire so they finally found a replacement tire this whole process took about an hour and 45 minutes. Very poor service.

Rating:

5.0

Again very good but please do something to involve dinosaurs in the future

Rating:

1.0

Horrible experience now for the 2 nd time and gave me an unsafe truck

Rating:

5.0

The Gm and all I ran into in this facility were friendly and knowledgeable. Thank you