EXTREMELY RUDE HOSTILE unhelpful counter staff. Poorly maintained vehicle
Darian DCustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything was great! The gentleman at the front desk, was very professional, nice, and helpful!
HEIDI SEveryone at this location was kind and helpful.
Jaxon VWorkers helped removed the hitch and were welcoming
BECKY SNothing to improve! Customer service and experience was awesome from start to finish. Thank you
Jiemmy OStaff at this location was extremely helpful and friendly. We are new to the city and they made us feel really welcome. I couldn't back the truck up with the trailer on it (the three days i had the trailer i never backed up once successfully) so when we returned the trailer one of the guys hopped in and backed it up for us and completed our check-in. Fast, easy and extremely professional, service with a smile! These guys were great! We also went to the storage in Sparks for U-Haul and they were great there as well! Very professional, very helpful, funny and willing to answer any and all questions we had!
Michelle SProfessional staff, got us in the truck quickly. Made it easy to return late.
Anthony GCrew was great! And cool location.
John-Luke BI rented 6 moving blankets. They came clean and sealed in a bag. It was awesome to be able to rent blankets even though we did not rent a truck or trailer. Everyone was so helpful!
Danata RAll the staff were friendly, knowledgeable and efficient. Special callout to Kaydence and Alfredo who were terrific. Would gladly rent here again and tell family and friends to rent from this location.
Mai LRichard had great customer service!
Johnathan GMake sure the truck has a ramp for loading. I told them about it and it was rectified
Dorothy LRegional manager in Napa, California was rude to me on the phone and charged me an extra day. I dropped off the truck on a Friday and they charged me for Saturday and I put the key in the box after hours on Friday and they charge me a whole 24 hours he was sarcastic and rude and I paid the price. I don’t know if I wanna go to U-Haul ever again and I’ve been a customer for years but based on the way that I was treated, I think they owe me an apology and a refund. How horrible to do that to somebody shame on you, Mr. regional manager.
Gloria CFrom the experience of pickup and dropoff - great! Thank youuu - we'll be back!!
Mario LExcellent service! I had a great experience thanks to the hard-working staff at this U-Haul location. Everyone was friendly, professional, and efficient. Keep up the good work! Your excellent teamwork shines through!
Daniel PThey charged me a gas fee when I returned it with a quarter tank like they requested.
Kevin LCurrently being overcharged but still gave you 5 starts. Please fix my invoice!
Edmund LExceptional customer service from everyone/ all the gentlemen I interacted with. Thank you for being so helpful and making sure the trucks were safe and clean to rent, I will absolutely be back!
ANDREA IExtremely disrespectful and extremely rude! they have bad attitudes.They answer the phone with no respect. I would not at all recommend this location or be going back to that place!
mario MEverything was good. .great staff. Thank you
cathy cCharles, who was the person that helped us was amazing.
Shaun SNo dolly on truck. Wrong directions. Said truck was facing street by propane but it was a few rows back. Took forever to find it. There was only one person working/around with a huge line so no one was able to help. Terrible service
Christian DNo complaints but this location on Silverado Blvd was excellent! Staff was very professional
kevin vGreat service at this location, very helpful and professional staff.
Laura Mgot all satisfactory , then overzealous Newbie oerCharged for returning before due time ! ! !
James MThe place it self was in organized. When I returned it I had to wait in the truck because they were so slow checking people out I just left the keys in the truck and left. There was a girl working and she clearly had no idea what she was doing. Other customers did the same thing I did. I am sorry but my time is to valuable to sit there and wait on incompetent employees and her attitude was awful. I told her I was going to rate this place 0 out of 10 she said she didn’t care uahul would believe her over me anyway so here you go 0 out of 10 for this location.
jeffry CMuy buen servicio
William MI always use this u haul. The staff is great
MARY SStaff was great. Friendly and very helpful.
Joshua G$19.95? They charged me $70 and said that I drove 40 miles, yet the fuel gauge didn’t drop below full. Manager was a total asshole as well
Gary HWarn customers that there are NO GAS STATIONS NEARBY. I expected one but had to backtrack. It cost me about $5 or 6 in extra mileage. Otherwise, a very good experience.
Martin WThe wait was ridiculous. I had all my paperwork in order, but still waiting around because only one person knows how to release keys.
ROY OGreat customer service was friendly and took very good care of my needs Thank you so much appreciate you all
Caroline OThe person who handled my rental was great. He was the epitome of the perfect employee. Polite, efficient, charming, knowledgeable on the business. Give him an "Atta Boy."
Gordon WGreat service
Luis RVery accommodating staff. The whole process was seamless. The price of the rental was surprisingly low. We were able to hire movers at the last minute based on recommendations on the website. I will be using this facility in the future.
Jandy JThis location is great. The customer service reps you call are not. Changing your reservation and notifying you via text, then when you call in there reply is "this is your only option". The phone representatives need training as moving is stressful and making changes last minute only adds to the stress, which they have a it's not my problem mindset.
JENNY Athe rental itself was a nightmare to drive, steering felt completely loose while driving it at 15-65 mph. i did not feel safe even trying to take it for gas so i dropped it off as it was.
sean tGreat service as always!
Jim BSwift service. Accurate. Helpful. Thank you so much.
Andrew TStaff were super friendly and welcoming! The young lady that helped me went the extra mile for me! Super cool I loved it.
Arica RThank you so much for all your help. I was not aware that the tire was flat. We were so tired from the trip and the extra mileage because we almost accidentally went the Death Valley way, so your help was a welcome reprieve from that stress. Thank you so much!
Ashley RThe employees at this location were phenomenal despite uhaul having an online system that constantly crashes nationwide. They need a better backup server so these guys aren't so stressed out when male Karen comes in and starts complaining about how slow everything is.
Marissa SThis paticular Uhaul rental facility has wonderful staff, great customer service and great trucks!
Suzanne ETruck had no gas, everything was filthy, you could barely access the parking lot, employees looked lost & confused. Awful experience.
Stephen WEverything was great, great customer service,very pleasent to work with. Smooth as silk.
Rocco Molder location of a funky with the parking, but you know it was fine. The value was there.
Paul JCrappy neighborhood. A homeless dude tried open my wife's car door as she was waiting for me inside. Not u-hual's fault though. Everyone was super helpful and drop was fast.
Storm NMorning pick ups here are a disaster
CHRISTIAN DHelpful if you make sure what is reserved is available at pick-up. Let those without reservations make adjustments with equipment. Otherwise, great in-store customer service and willing to help the customer based on the issue and help resolve problems.
Ronny FI had wonderful customer service. You're associates this is the first time I've ever had to rent a U-Haul and you're associate Sam was wonderful. I had a lot of questions and he answered them all. He deserves a thousand gold stars.
Nicole FVery nice and made the drop off easy.
karen nBetter customer service
jaime oThe assistant couldn't get a lock off of the truck tail gate that I was supposed to be renting. She gave me another truck and told me that it had only a 1/4 tank of fuel. So the truck I rented was sent out with low fuel. I purchased six galllons of fuel at Shell and returned the truck with more than a 1/4 tank. Even so, after I left the location I can see that I was charged for fuel. I don't have time to return to the location and will make sure I rent from someone else going forward.
LARRY MThank you so much for making our experience wonderful. Amazing location and fantastic friendly staff. 10 out of 10!
Caitlin MThey tend to be a bit faster when picking up the van, but in my case, it took quite a while for them to hand it over.
WELFKY CWorkers were friendly and helpful. They made sure my windows were clean and everything was good before I left. Very nice, helpful, and accomodating.
MARY B