Customer Reviews for U-Haul at Oddie Blvd

Rating:

5.0

The employees at this location were phenomenal despite uhaul having an online system that constantly crashes nationwide. They need a better backup server so these guys aren't so stressed out when male Karen comes in and starts complaining about how slow everything is.

Rating:

5.0

This paticular Uhaul rental facility has wonderful staff, great customer service and great trucks!

Rating:

1.0

Truck had no gas, everything was filthy, you could barely access the parking lot, employees looked lost & confused. Awful experience.

Rating:

5.0

Everything was great, great customer service,very pleasent to work with. Smooth as silk.

Rating:

4.0

older location of a funky with the parking, but you know it was fine. The value was there.

Rating:

5.0

Crappy neighborhood. A homeless dude tried open my wife's car door as she was waiting for me inside. Not u-hual's fault though. Everyone was super helpful and drop was fast.

Rating:

3.0

Morning pick ups here are a disaster

Rating:

4.0

Helpful if you make sure what is reserved is available at pick-up. Let those without reservations make adjustments with equipment. Otherwise, great in-store customer service and willing to help the customer based on the issue and help resolve problems.

Rating:

5.0

I had wonderful customer service. You're associates this is the first time I've ever had to rent a U-Haul and you're associate Sam was wonderful. I had a lot of questions and he answered them all. He deserves a thousand gold stars.

Rating:

5.0

Very nice and made the drop off easy.

Rating:

2.0

Better customer service

Rating:

1.0

The assistant couldn't get a lock off of the truck tail gate that I was supposed to be renting. She gave me another truck and told me that it had only a 1/4 tank of fuel. So the truck I rented was sent out with low fuel. I purchased six galllons of fuel at Shell and returned the truck with more than a 1/4 tank. Even so, after I left the location I can see that I was charged for fuel. I don't have time to return to the location and will make sure I rent from someone else going forward.

Rating:

5.0

Thank you so much for making our experience wonderful. Amazing location and fantastic friendly staff. 10 out of 10!

Rating:

5.0

They tend to be a bit faster when picking up the van, but in my case, it took quite a while for them to hand it over.

Rating:

5.0

Workers were friendly and helpful. They made sure my windows were clean and everything was good before I left. Very nice, helpful, and accomodating.

Rating:

5.0

Friendly staff and very efficient.

Rating:

5.0

No issues! Absolutely amazing

Rating:

4.0

Introduce vehicle to customer.

Rating:

5.0

Me ayudaron incluso con la licencia de mi país

Rating:

4.0

Explain the return time better. I asked for 24 hours of rental time, but the return time conflicted with when they opened the next day. I was going to be charged for another day for a 40 minute over due because they opened at 9:00 my return time was 8:20. No one told me.

Rating:

5.0

The staff at this location are courteous and professional working hard to gove you a good rental experience. They take care of their customers.

Rating:

5.0

20 minutes to pick it up. LONG LINES and wait to pick up. Your staff was great. Just beyond busy. Lack of parking. But still really good employees. Very nice.

Rating:

5.0

The hard-working staff were all very friendly and helpful.

Rating:

4.0

It’s definitely the busiest location in Reno/Sparks area and it’s limited to the small lot that they have. However I’ve had great customer service here from one of the managers and semi okay service with some of the other staff.

Rating:

5.0

Super nice guy. Awesome sense of humor ! I'll send folks there now

Rating:

2.0

First make sure that the fuel levels are correct before it's rented, second don't make the customers wait for the truck because they can't get it out. Third be transparent about the charges before the rental agreement is signed. My rental is over $30 more than I expected.

Rating:

5.0

Simple drop off. Could have informed if that ad I walked n vs waiting in line

Rating:

4.0

The location was good. The Van was clean inside. But, after returning it has charged me for 3 Gal of FUEL, while I had driven the car only 9 mile. It’s not a professional things to do. It’s seem like u-haul overcharge me for the Fuel.

Rating:

3.0

I went to this location because it was close to were I needed to get stuff for my move. I informed them I would be returning the truck to Carson City location and was told ok. They charged me the $89. And I left. When I returned the truck to Carson they said all was alright 30 minutes later I had a $200 charge for not returning to Reno I went back to Carson location and was told I did have a one way contract. Received a bill from Carson that was $0 dollars so I thought all was good. Then I get me credit card bill and find out I was charged another $98 so no I will not recommend this company to anyone just a rip off.

Rating:

3.0

I was needing to move two book cases. Only needed it for a couple hours. Short distance. Ask for open trailer. Do you think the rep offered a truck for 19.99 as a better deal. No I paid 43.00. Not userer friendly.

Rating:

3.0

The Silverado location was good. Moana and Dpuble Diamond were terrible. I had a confirmed reservation at Moana and it was not available I was told they made me a confirmed reservation at Double Diamond. I go down there very frustrated and tell them I’m not lying for anything extra. The manager was extremely rude and told me I could leave without a reservation and figure it out on my own. It was terrible customer and boggles my mind how you can run a business where when people show up for a reservation that is confirmed and the it’s not there they just shrug their shoulders and send you on your way. Terrible experience until Silverado. She was very helpful. Would not recommend Uhaul if you need to actually rely on your reservation being there.

Rating:

5.0

Excellent service gracias

Rating:

5.0

your customer service at this location has greatly improved.

Rating:

5.0

Staff was super cool, engaged with you great personalities. Super fast checking in and out.

Rating:

5.0

There was a pretty long line with some less than kind patrons. The two gentleman working (I believe one of them was a store manager) handled it so well and got us moving in under 30 min! It was a last min decision for us to finish moving our furniture to our new place today instead of next week and this branch made it absolutely hassle free! I wish I remembered the guys name who wrote our contract but he was PHENOMENAL! (6/19 around 9:30 am). Give them their flowers please and thank you 🫶

Rating:

2.0

First truck I rented had a definite problem with the fuel gauge. I kept putting in gas at a gallon at a time when the gas was about half way full and the gauge barely or didn't move. Then all of a sudden it showed way pas halfway full. Plus this location is far too small to hold all it is meant to hold. After hours, the lot is so full that it blocks the entrance. Needs signs to tell customers how to exit out the back and where to park their returned cars. Saying there is parking across the street at a restaurant doesn't cut it.

Rating:

1.0

When I arrived to pick up my rental, the assistant manager, Sam, was fantastic. He was incredibly friendly, helpful, and pleasant to work with. However, my experience when returning the U-Haul was very disappointing. The associate took a long time to assist us because he was with another customer—which I completely understand—but the wait was substantial. After we had been waiting for about 10 minutes, a younger gentleman walked in. He caught the associate's attention while an invoice was printing and asked about a return. Even though we were clearly next in line and had been waiting much longer, the associate told the gentleman he would help him next. I immediately voiced that we were ahead of him, but the associate proceeded to skip us anyway. This lack of fairness was incredibly frustrating, and I wanted to bring this matter to management's attention to ensure customer queueing is handled better in the future.

Rating:

5.0

Employees were attentive and helped me to return equipment efficiently.

Rating:

5.0

The location was extremely busy and seemed like they could use more help. The staff was super friendly and polite through all the crazy going on. I would rent from this location again for sure!

Rating:

5.0

Very professional and courteous. The staff made the rental experience painless.

Rating:

5.0

This location is always busy but the workers are always nice and respectful to their customers. I’ve used this location for the fifteen years.

Rating:

3.0

Some employees are nicer than others. AC does not work super great in the trucks.

Rating:

5.0

They help a great deal in and out fast .

Rating:

5.0

Process was quick and the truck ran great.

Rating:

5.0

Great customer service everyone was very helpful

Rating:

5.0

I rented multiple times over the last few months. All staff members are excellent! Very helpful and friendly. Great crew. If the manager reads this then take them out to lunch or something. They deserve it.

Rating:

2.0

Took for ever to check out, ran me very late

Rating:

1.0

The U-Haul service in all was complete garbage will never recommend to my family member ever

Rating:

5.0

Just keep giving your great customer sevice

Rating:

5.0

Picking up a great and dropping off was good

Rating:

4.0

Very fast..clean truck..professional people. Very friendly and accommodating. Would definitely recommend

Rating:

2.0

Took me almost an hour to rent a 5x9 open trailer. Really!!!! These people need to work for the state.

Rating:

1.0

There was an identification number label over the speedometer making it unable to read the speed. A representative told me I would be charged $.90 a mile, when I arrived at the store they knew nothing of the new charge. They charged me a cleaning fee when I left the truck in the same condition I picked it up. I am being charged extra for miles.

Rating:

5.0

Great service even though they seemed pretty busy everyone was helpful and friendly

Rating:

5.0

You’re staff is doing excellent

Rating:

5.0

The staff at this location are knowledgable, helpful, and friedly. They are loated in a safe and convienant area of town. Definitely my uhaul of choice.