Easy, simple checkout process. I left my dogs treats in the back of the truck and the guy came running to return it to me.
Carli DCustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given a receipt of $45.03 and they charge my bank card $79.58 .I only drive for 15 miles and I asked her I didn’t need insurance but she charge $15.00 dollars for insurance and had an attitude problem when I brought it to her attention I also brought back the truck with more fuel than I took off with
ALEFOSIO TThey assumed we went to Burning Man and charged us a $250. cleaning fee. They did credit it back to us, however on the credited receipt, I noticed there was a oil and tire repair fee for $200. We will not be renting from U- Haul again.
DON MChRles was excellent was very helpful
TERI LPeople were friendly and well attentive.
Amber MFix the headlights and if you wanna charge from people $6.00 per gallon of gas then you have to give reimbursement if they fill up your tanks full
ANKIT KI accidentally left my house keys in the truck after locking the truck and putting the keys in the U-Haul drop box. After contacting U-Haul after hours they said they would leave a note at Oddie boulevard office so they would know about the keys in the morning. The office location never received a note. And did not take my keys out of the truck, which I could plainly see in the cup holder. Even when they apparently "cleaned" the car for the next rental. So the communication has not followed as they said it would, the cleaning is not happening as they say it should and the people who are apparently thoroughly checking the insides of the cars, obviously are not. Because they would have obviously seen my keys in the cup holder if they were thoroughly going through the car and cleaning it. I realize it was my fault for leaving the keys in the truck. But for all the other events to follow so now my keys are in the truck that is out on another rental duty to just be gone and lost in the meantime is really bad.
ASHLEY BExcellent customer service from friendly, helpful staff.
CHRISTOPHER WGood customer service
PARMJIT SAll the staff was very friendly, but definitely Charly was a pleasure to deal with and the 1995 was a rocket. Thank you U-Haul at Oddie Blvd.
Leopoldo SWaited in line for a long time but wasn't anyone's fault someone didn't show up for work. So was fast even though. Everyone was great and knew there stuff
JACQUELINE SEverything was excellent, other then it took 20-30 minutes to check out a trailer.
CASEY JVery affordable!
LITTLEBUCK HIf you rent a 26' uHaul, the Sage transfer station will now allow you to dump there. You will have to dump at Lockwood 11+ miles away. And it's a doozy of a trip. Just thought that would be something the staff should know and/or tell customers just in case. Otherwise, this is our 2nd time renting from the Oddie Street facility and I had a very good experience both times. Thank you!
CHRISTINA SUpdate your archaic computer system for speed of service… The return went smooth and quick
Steven IVery helpful
JANICE SPeople working here are awesome! They’re very proficient, helpful, and great at multitasking. Unfortunately, it seems like they don’t have much of a choice—they have to juggle a lot at once. I was at the store on a busy Sunday (when many other locations were closed), and demand was high. The employees were doing everything they could: serving clients, answering phones, managing vehicles and parking spots, and more. Even though I had to wait about 40 minutes in line, I could see that the staff was working at peak efficiency and really doing their best. Honestly, the company should treat them better and provide more staffing support. That being said, my overall experience was still really positive. Compared to U-Haul locations I’ve been to in Florida, this place is 1000% better.
ANTON BI switched locations from the one on Digital Dr. in Spanish Springs, to the Oddie location because all 11 experiences I had at the Digital location were bad. I had 10 uboxes there so i had no choice to put up with their horrible service. I just couldn't take it anymore so I went to the Oddie location. They were very professional and served our needs happily. I would recommend them.
Theresa SEl camión está limpio pero tenía olor a cigarro y para las personas que no fumamos suele ser un olor desagradable,todo lo demás está bien
MARTHA CCustomer Service was awesome
ANTIONETTE Rline was long but staff was great to deal with
CHRISTOPHER RGreat job
AKEREI LEasy Peasy!! Great drop off, fast, friendly, and helpful staff.
JOANNE DThe service is top notch, the equipment is usually pretty good, but the trailer is rented nearly shook my teeth out if my mouth. The leaf springs were bad and the trailer was bouncing all during my rental even with a load in it. I suggested to the staff to have a mechanic look at it and take it out of service.
JIMMY E.
RICARDO DEverything was great.
JANA CChris was great. He was friendly, checked us in quickly, and made sure we were satisfied with our rental before we left. Checking the truck back in at the end of the day was a breeze.
ELIZABETH AThe employee was extremely rude and passive aggressive. I was an hour late to picking up a trailer because we had a death in the family and he made snarky comments about me being late. Additionally I asked him to change the drop Off time in which he did not. I had to call the hotline number to have them change my drop Off time.
KODY KGreat experience. Quick and easy and Ceejay was very helpful and knowledgeable.
CHRISTINE LGreat customer service. Return could not have went any better.
Shane SStaff was not very kind when picking up the rental and kept making passive aggressive comments. They charged me for moving pads but failed to give me any. Even in the beginning I told them what I was moving and they told me I needed a 15 ft truck which was way too big, plus the price more than tripled what I was expecting. Not happy with this service and will not be recommending to anyone I like.
ANTHONY VYou guys do an excellent job!! Every time I come to rent a vehicle is always hassle free and I love love that about you guys.
YULLANDA WStaff was very rude. And when I finally got the keys I was told to bring it to the man outside. He ignored me for awhile and when I asked a simple question he gave me attitude. This location is the worst Uhaul I have ever been too. Don’t take your bad day out on the customers.
CHRISTOPHER FNothing. All went well.
Rose WKnowledgeable staff, courteous and very helpful. Every rental has been a good experience and they are my first choice when looking for a rental.
Gene FThis is my first time renting a auto transport. I arrived 1/2 hour early expecting a wait but the counter person put his lunch away and took care of me right away. From the paperwork to hookup and driving away everything went smooth. My return went well even though I messed it up. The really busy lot person directed me to the correct place to drop off the trailer after I got in the wrong lane. He took care of unhooking and logging it in and explained that I did not have to check in at the office as the mobile computer device will handle it. Then I got the email with the updated charges as I returned the trailer early and everything was updated and correct. My rental expierence was very positive.
WILLIAM LThey were rude.
MARTIN PI ordered a dolly but wasn’t told the U-Haul had no ramp so the dolly was an extra charge for nothing.
TOSHA RDon’t believe the 1995 a day thing it was $100 for five hours. That’s some bullshit right there.
GREGORY JA tire blew on the trip and our belongings had a lot of black dust, maybe from the brakes or the inside of the pull down door.
BRIAN KThe only way I can think of to make this a better experience is to give the staff at this location a raise. I have never been treated better.
KEITH OThe young lady at the Reno u haul was supper people person awesome her again thanks I have been using your company for over 40 years
MARIE DWe dropped off after hours. We were supposed to upload pictures of the truck but when we tried to do that the link had expired.
Carol CThis truck was filthy upon pickup.. middle insert that latches kept coming undone,blowing hot air into cabin, even with air conditioner on. Told the guy I was going from Reno Nevada to esparto California & returning to woodland, you would of thought he would of pro-rated my mileage for just that, instead I got charged an additional 5$ upon return.. shitty service. The 3 service attendants upon pickup all walked away from their desk upon pickup to begin with at first.
CLAYTON WVery helpful and respectful at this location!
THOMAS FI have always had a great experience at this location. We rent atleast twice a year. And I have never had any issues at this location.
Dixie OService was very, very slow, but eventually we got what we needed. Also, I rented a 5’ wide trailer, but the opening of the trailer was only 49”, so the 5’ wide piece of equipment I needed to haul, so the trailer didn’t meet my needs and was poorly advertised for my needs at least.
TANYA MThe customer service was outstanding.
ARIEL LI’ve always had excellent experiences with uhaul. They are efficient and very helpful, clear understanding of checking in and checking out.
GAIL BThe customer service people behind the counter were rude but the gentleman who help us out in the yard was great.
Edwin EGreat customer service!
Ian SAfter a long road trip the attendent made the drop off very simple. It took just a couple of minutes and I dropped the trailer and was heading home. Well done
KENNETH SStaff knowledge and procedures needs to be common among ALL members not just a few.
STEVEN BNothing Ciera was a big help
Adrian L