Customer Reviews for U-Haul at Oddie Blvd

Rating:

4.0

Great job

Rating:

5.0

Easy Peasy!! Great drop off, fast, friendly, and helpful staff.

Rating:

5.0

The service is top notch, the equipment is usually pretty good, but the trailer is rented nearly shook my teeth out if my mouth. The leaf springs were bad and the trailer was bouncing all during my rental even with a load in it. I suggested to the staff to have a mechanic look at it and take it out of service.

Rating:

5.0

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Rating:

5.0

Everything was great.

Rating:

5.0

Chris was great. He was friendly, checked us in quickly, and made sure we were satisfied with our rental before we left. Checking the truck back in at the end of the day was a breeze.

Rating:

3.0

The employee was extremely rude and passive aggressive. I was an hour late to picking up a trailer because we had a death in the family and he made snarky comments about me being late. Additionally I asked him to change the drop Off time in which he did not. I had to call the hotline number to have them change my drop Off time.

Rating:

5.0

Great experience. Quick and easy and Ceejay was very helpful and knowledgeable.

Rating:

5.0

Great customer service. Return could not have went any better.

Rating:

2.0

Staff was not very kind when picking up the rental and kept making passive aggressive comments. They charged me for moving pads but failed to give me any. Even in the beginning I told them what I was moving and they told me I needed a 15 ft truck which was way too big, plus the price more than tripled what I was expecting. Not happy with this service and will not be recommending to anyone I like.

Rating:

5.0

You guys do an excellent job!! Every time I come to rent a vehicle is always hassle free and I love love that about you guys.

Rating:

2.0

Staff was very rude. And when I finally got the keys I was told to bring it to the man outside. He ignored me for awhile and when I asked a simple question he gave me attitude. This location is the worst Uhaul I have ever been too. Don’t take your bad day out on the customers.

Rating:

4.0

Nothing. All went well.

Rating:

5.0

Knowledgeable staff, courteous and very helpful. Every rental has been a good experience and they are my first choice when looking for a rental.

Rating:

5.0

This is my first time renting a auto transport. I arrived 1/2 hour early expecting a wait but the counter person put his lunch away and took care of me right away. From the paperwork to hookup and driving away everything went smooth. My return went well even though I messed it up. The really busy lot person directed me to the correct place to drop off the trailer after I got in the wrong lane. He took care of unhooking and logging it in and explained that I did not have to check in at the office as the mobile computer device will handle it. Then I got the email with the updated charges as I returned the trailer early and everything was updated and correct. My rental expierence was very positive.

Rating:

1.0

They were rude.

Rating:

3.0

I ordered a dolly but wasn’t told the U-Haul had no ramp so the dolly was an extra charge for nothing.

Rating:

1.0

Don’t believe the 1995 a day thing it was $100 for five hours. That’s some bullshit right there.

Rating:

4.0

A tire blew on the trip and our belongings had a lot of black dust, maybe from the brakes or the inside of the pull down door.

Rating:

5.0

The only way I can think of to make this a better experience is to give the staff at this location a raise. I have never been treated better.

Rating:

5.0

The young lady at the Reno u haul was supper people person awesome her again thanks I have been using your company for over 40 years

Rating:

3.0

We dropped off after hours. We were supposed to upload pictures of the truck but when we tried to do that the link had expired.

Rating:

2.0

This truck was filthy upon pickup.. middle insert that latches kept coming undone,blowing hot air into cabin, even with air conditioner on. Told the guy I was going from Reno Nevada to esparto California & returning to woodland, you would of thought he would of pro-rated my mileage for just that, instead I got charged an additional 5$ upon return.. shitty service. The 3 service attendants upon pickup all walked away from their desk upon pickup to begin with at first.

Rating:

5.0

Very helpful and respectful at this location!

Rating:

5.0

I have always had a great experience at this location. We rent atleast twice a year. And I have never had any issues at this location.

Rating:

3.0

Service was very, very slow, but eventually we got what we needed. Also, I rented a 5’ wide trailer, but the opening of the trailer was only 49”, so the 5’ wide piece of equipment I needed to haul, so the trailer didn’t meet my needs and was poorly advertised for my needs at least.

Rating:

5.0

The customer service was outstanding.

Rating:

5.0

I’ve always had excellent experiences with uhaul. They are efficient and very helpful, clear understanding of checking in and checking out.

Rating:

2.0

The customer service people behind the counter were rude but the gentleman who help us out in the yard was great.

Rating:

5.0

Great customer service!

Rating:

5.0

After a long road trip the attendent made the drop off very simple. It took just a couple of minutes and I dropped the trailer and was heading home. Well done

Rating:

3.0

Staff knowledge and procedures needs to be common among ALL members not just a few.

Rating:

5.0

Nothing Ciera was a big help

Rating:

4.0

So we had an unusual situation in renting the van we reserved. We arrived only to find out the van was not there and had in fact been stolen. After much panic and frustration we were able to rent a truck that was there in its place. Siera was amazing and calm throughout the whole ordeal.

Rating:

3.0

Better customer support, across all aspects of rental process. Make it convenient for us, not the corporation.

Rating:

1.0

Customer did not have paper to give us receipt and missed up returning date

Rating:

5.0

Excellent customer service was provided.

Rating:

5.0

amazing customer service and freindly

Rating:

4.0

Disappointed that the website didn't list the 4 x 8 trailer with ramp, only the 5 x 9...so I ended up overpaying for a 5 x 9 when I rented and reserved it online when I only needed a 4 x 8 with ramp. Not the location's fault but Uhaul Website people's fault. I feel Uhaul should refund the difference between the 4 x 8 trailer and the 5 x 9 trailer to my credit card. My email is dsaulwurm@sbcglobal.net. I am in your database.

Rating:

3.0

Gas tank was empty when I rented the truck. I'm guessing theft during the night, since the gas cap was off and hanging down as well. Otherwise, OK. Average.

Rating:

5.0

Everything went well The only complaint I really had was the wait time to get the truck.

Rating:

4.0

They were very nice at the Silverado location in Reno.

Rating:

4.0

Extra staffing

Rating:

5.0

Staff was very professional and efficient - I don’t have any suggestions for improvement.

Rating:

5.0

I want to specifically acknowledge Charles Lucas! He was friendly, courteous and incredibly hard working!! He represents U-Haul very well!!

Rating:

4.0

Just wondered why when I returned the vehicle I was charged $25 for a cleaning fee when I returned it clean!

Rating:

5.0

It was perfect

Rating:

5.0

Great customer service

Rating:

5.0

This was leaps and bounds a better experience than my previous one at his location. The previous occasion, a tall, Caucasian male (with many tattoos), had me back up the uhual around the back to a different parking lot and jump the curb. This was all because he did not want to transport the trailer himself. This time around the, the uhuals were neatly parked and there was ample space to maneuver in the parking lot. The new assistant manager at this location has really turned this location around. Great job!