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MICHAEL RCustomer Reviews for U-Haul at Powell Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Repeat customer, had another U-Haul spot MUCH closer to origin spot, and went here for the service which is down to earth, unassuming, and attentive. Moving sucks, Powell helps to make it suck less. Thanks guys!!
MATTHEW Cthis is the best uhaul!! I rent a lot here and have used other places even other uhauls. it's always so easy and efficient there. Thank you for being awesome.
TODD NBoth employees who helped me did a great job!
DAVID BEverything was Great!
ADRIAN HStore manager was so nice and helpful checking me in. The gentleman who checked my truck back in was also incredibly nice.
MICHAEL BEasy check in/out. Friendly staff. Good vehicle.
Ryan DPrevious customer was quite rude to staff. U-Haul staff responded with a calm and professional attitude.
HYDEE RStaff were both very helpful. Drop-off was a breeze and they even helped me recover an item left behind in the cab.
ERIN NMy 24/7 rental wasn’t ready when I arrived. When making the reservation the quoted price was $30 cheaper than the final total. Rather deceptive.
KEITH JThe floor of the cargo van's storage area was dirty. I had to lay down cardboard to make sure the sofa I was moving remained clean. The people at the location were very friendly. The mobile check in process was awkward. Code to scan for location was in one area, van was in another, and then I had to go inside to get the keys, which felt like it defeated using mobile for check in. If I have to go inside, I may as well just not use mobile.
Roby DThe staff are wonderful! Easy process, great availability, great location!
EMILY RSuper fast and efficient. Very pleasant customer service. Return was a breeze - just handed over the keys. Billing was right-on and appropriate. Overall excellent experience.
STEPHEN HThe app lets you store your credit card but not your drivers license. This is a time consuming task for regular customers.
JAMES WJeremy was efficient and very courteous. Appreciated him, timm
TIMOTHY GJust wanted to give a big shoutout for the excellent customer service we received. It was fantastic from start to finish, and we'd definitely recommend this location to others.
Catherine HGreat employee who checked me in. Answered all my questions.
ETHAN RStaff was awesome
JOHN Gthey were great! super smooth, no problems. would rent here again for sure.
DOMINIC GBetter visibility in these trucks. Its very hard to see through the mirrors or adjust them. the least is that become electric so you can adjust them while in the drivers seat not having to go back and forth from the drivers seat to the mirror itself. Would be a decent vehicle if it had cameras to be able to maneuver this behemoth, your customers are not truck drivers.
Ahmad BGreat customer service!
CHARLES DSnuck charges into final bill that shouldn’t have been there. Charged for fuel when it was returned fueled up.
CIARAN EFriendly efficient service
MICHAEL WI have recently rented a truck twice from this location. Both times, the service was great, pickup was fast, and drop off was even easier. Prices are good, too. Nothing but good stuff to report.
HARTH HI had reserved a truck for a move a few weeks ago. It happened to be during the Azure outage that affected your POS system. Jeremy (I think was his name, sorry if I got it wrong) was *incredibly* helpful getting people what they needed.
George KThese guys are a solid crew! Jeremy is a pleasure to work with and it's clear he knows how to run things. He's confident, capable, and stays positive while facing a long line of customers. Kudos to Andrew and Callie as well, thanks for the great service!
JEFFREY STire process was extremely easy with extremely helpful staff pointing out any and all information we needed prior to pick up of the vehicle and the drop off at the end was extremely easy would definitely recommend
PAUL JAlways be prepared and get written confirmation of every conversation and direction given by the company
JEANETTE EYour guy on the check in intentionally left us waiting for the inspection results. Three of us had to wait twenty minutes for some B.S. he thought was funny. Of course he had already emailed the results but added some hiding time to us moving forward with the day.
Alexander VGreat, easy, friendly, efficient!
TARA KEveryone who worked there was so kind, professional, and accommodating. Great experience in an otherwise stressful time!
Katherine AThe guys who helped check me in/out were great and super helpful. Would totally rent from this location again.
EMILY BGreat experience overall. Friendly staff. Chris was especially helpful on return.
Timothy RJeremiah was very helpful and accommodating, I came in without a strong plan and he really helped me out and was very present, patient, and kind. Thanks to him!
JAMIE LThis location is always busy, but no nonsense- thank you!
Aaron HVery friendly and helpful staff!
MARILYN LLarge dealer. Efficient processing for pickup and return.
GREGORY MEasy as pie.
ZACHERY CIt was busy when I went in and the first truck they assigned me was not accessible so I had to go inside and get another - I appreciate the service, but you may need to hire extra help during busy times to get above average or excellent reviews. The guys behind the counter were capable and nice, so the people you have are good, you just might need more.
KIMBERLY PExcellent service and very kind to us older ladies.
DEBRA BAgent was nice, knowledgeable and efficient.
DOUGLAS MThe GM was awesome, helped me with everything I needed and made it all easy. Would return and refer friends to this location.
GUS HVery kind and helpful employees
KEVIN SThe staff and management at UHAUL on Powell Blvd were exceptionally friendly helpful and courteous. They made the whole moving and rental process smooth and easy. What a wonderful experience! I highly recommend them!
DENISE DVERY CURTISIOUS.
FRED BThe manager was so kind, professional, and attentive. A really wonderful and easy return experience.
Ursula Bthe person who helped us was very friendly, professional, and efficient
LISA PI had very positive experience. Jeremy and Samantha made me feel welcome and that they valued my business.
MICHAEL RLove the new manager
JOHN AKeep doing what your doing. great experience
Caleb HSuper friendly and easy-to-use location.
Liane BI refueled the truck to the required level, but was charged for two gallons of gas. They are working on it, but it should have been dealt with already.
CHARLES JThe gas tank had been drilled on the first truck I picked up. I found this out by attempting to fill the tank, only to have gas come pouring out from under the truck! Fortunately the manager was able to put me in another truck. When I returned the second truck at the end of the day I told the employee on duty about the mishap with the first ruck and explained that I left the gas a couple of gallons short since those gallons had ended up on the pavement under the first truck, not to mention the hassle of getting the truck back to the lot running on an empty tank. He assured me that he'd take care of it. I see on my receipt that I've been charged for gas. I am most unhappy with U Haul. For the record, the manager I worked with was great so my review does not reflect on him. The employee that checked me back in totally ignored the gas issue and charged me after saying he'd handle it. Also, the replacement truck had a front headlight that wasn't working.
ROBERT MIt's hard to say what could be improved. The staff that helped me on the pickup and return were fantastic at this location. They were helpful, friendly, and professional.
CHRISTOPHER SLower your prices.
SCOTT MReturned rental & was charged with tons of unwarranted charges. Employees did not do their job to explain the procedure of the rental. Charged me $60 for 6 gallons of gas when the vehicle only had 44 miles in the tank upon pick up. Went from a quote of $75 but I was charged over $300 after I dropped off the truck. Terrible experience and feel like I was taken advantage of.
STEPHEN FNothing - The guys on Powell Blvd in Portland are awesome
DYLAN RIhaul came thru in a clutch clean reliable trucks. Staff was friendly
JAMES MCheck the tire pressure. I got a warning message that the right front tire was low. I pulled into a station as soon as I could, it was about 10 psi lower that the other tires. Also, the tag on the driver door frame did not have recommended tire pressure indicated,
GREG WAll went will with the van pickup.
MATTHEW MThe person who helped me is great! I forgot their name… but you should recommend them for a raise!!
JOSEPH MThis was honestly my last straw for Uhaul. When I started my rental quote it was $113. By the end, it was $179. When I showed up, it was $188 and I had an extra dolly that I told them I didn’t need.
MADISON VGreat service from pick up to drop off! My go to rental spot
MATTHEW FThe guys in the office were great!
Jacqueline M