Customer Reviews for U-Haul at Powell Blvd

Rating:

1.0

I was given a truck with multiple safety dashboard warnings, a spare tire in use, and body damage from prior user w/o inspection after my card was charged. The morning after turn in I was contacted concerning the damage to the truck. That I might be charged accountable. I reminded them to check with the prior user who used the spare where the damage was and don't blame me. DONT TAKE ADVANTAGE OF ME AS A WOMAN. I AM A VETERAN whose driven Petroleum hazmat tanker! I didn't damage your little pick up truck, respectfully! I also reminded them that a inspection happens before and after usage and/or payment. I advised him to get with the salesmen who rented me the vehicle and protecting the customer that had the accident( who obviously didn't pay for the protection) prior to my reservation. WATCH OUT! BEWARE

Rating:

3.0

Return check in of equipment was less than satisfactory; insufficient personnel to provide timely service.

Rating:

2.0

Truck I rented cabin was dirty and full of dog hair that triggered my allergies and got me sick . Not only the smell just breathing in the dog hair wasn’t a good experience

Rating:

5.0

The only thing was the worker point to a QR code rather than a barcode so I went to check in I was scanning the wrong thing for a bit

Rating:

5.0

Check fuel level better, how am I charged for 5 gal in 12 miles?

Rating:

4.0

The two people at this location I dealt with were excellent; friendly, helpful, accommodating and efficient. However, U-haul's electronic communications had a few glitches and could be improved.

Rating:

2.0

Customer service was poor - guy in a tattered hoodie mumbling that they didn't have the truck they reserved, leaving for 5 minutes, then coming back to say "I didn't do my job right" and they do have it, then disappearing, saying they don't have the dolly I reserved. Gave me the keys, no walkaround or instructions, then forgot to put in the alternative dolly I said I'd wanted. The truck was fine, the customer service, not great.

Rating:

1.0

I was really disappointed with my experience. First, they charged me a $100 “deposit” without any explanation of what it covered. If the point is liability, everyone knows a hundred dollars wouldn’t cover real damage, so it just feels like a hidden extra fee. On top of that, the vehicles were not properly inspected. The first truck they tried to give me had a flat tire, which the staff didn’t even catch. The second truck I was given had an alignment issue that caused it to pull hard to the right for the entire drive to another state. Driving a fully loaded moving truck in those conditions was not only stressful but also unsafe. It’s frustrating that a company of this size doesn’t make basic pre-checks standard. Customers should be able to trust that their rental is safe and ready to drive — especially for long hauls.

Rating:

1.0

I really didn't want to rent a truck from Uhaul because last time I have been lied to from traffic and plus I got a truck that had a full tank of gas and than they switched me with a truck that was almost empty the only reason why I rented a truck from Uhaul is because Penske doesn't allow you to return a truck In the same State but now since I have my own box truck I don't have to rent a truck again

Rating:

5.0

Excellent service excellent equipment

Rating:

1.0

had to return back to this location

Rating:

2.0

Both times when I showed up there was no one inside, when I returned the truck I had to walk around for almost out 10 minutes to even find an employee?

Rating:

5.0

The guy that helped at the Uhaul on Powell Blvd in Portland was beyond helpful, I believe his name was Andrew? Honestly best customer service I've received in a WHILE. Thank you!

Rating:

5.0

When ya gotta move stuff, this is definitely a great place to call. The staff is very friendly and I always have a fantastic experience with these guys. I highly recommend that you check 'em out when looking for a move-it-yourself truck rental.

Rating:

2.0

"Associate" was rude and lied on the phone to rental driver/ Incorrect location pick up was given via email. OVER CHARGED - DUE TO PREIVIOUS COMMENTS, Vehicle was returned 17 minutes after 4 pm and was CHARGED DOUBLE

Rating:

5.0

Awesome experience , thank you . Easy rental , fast service.

Rating:

5.0

Christopher did a great job finishing the paperwork and explaining everything to me. His colleague also prepped the vehicle with a dolly so I was able to quickly head out on my way.

Rating:

5.0

They were great and highly recommend them.

Rating:

2.0

The inside of the cab was completely dusty, filthy dirty. The windshield was so dirty when I pulled out into the traffic in the sun. I damn near hit another car.

Rating:

5.0

The staff was so friendly and helpful to me at check-in and check out. It was a breeze. The truck was in good condition and everything went smoothly. Thank you.

Rating:

5.0

The staff is great. The check out process in the app is great. The check-in process in the app needs to be better. I tried to check in through the app and got stuck and had to go to the counter. Your staff was incredibly friendly so that was a great experience. But please fix the app check in experience.

Rating:

4.0

My only complaint was that I asked the employee at the desk what the return procedures were and they basically said to drive the van to the designated area. There was no conversation about doing the return process pictures and procedures. Clearly they must have thought I was only asking on *where* to return the van and not what I asked. Its a small thing but still. Otherwise the location was clean and easy to get to.

Rating:

5.0

The Rep who assisted me was very knowledgeable and helpful. I was on my way quickly and the vehicle was clean and well maintained.

Rating:

5.0

Honestly was the easiest transaction in a long time. Thank you

Rating:

5.0

Awesome

Rating:

2.0

The truck had no shocks and was very bumpy, it let off lots of exhaust and rattled down the road. It was in very poor driving condition. They did not tell me I would be charged over $5.00 per gallon for gas and did not suggest I may want to fill it up prior to return even though I drove 20 miles only. I could have filled it up a couple blocks away for $3.49 a gallon had I known. It was in the fine print, but a courtesy reminder would have been helpful. I ended up paying almost $100 instead of the $70 I though I was paying even though I got a $29.99 truck. Too many additional costs are added and inflated as well.

Rating:

5.0

Everything was perfect! Thank you, thank you!

Rating:

4.0

Service was great, and the staff was helpful and accommodating. Only issues were the cab of the truck need cleaning, and also it smelled really bad, I believe, because the windows were left slightly open after it had rained. There was also an issue with returning the truck, my return hadn't been processed until the end of the day, leaving me to worry that it would appear as if I had returned it late or not at all, when in actuality it was returned two hours before my limit. I had to speak with a Uhaul rep to confirm that the staff would complete my reservation and that I wouldn't be charged. Both were not negative experiences, certainly need for improvement though. Overall good experience.

Rating:

4.0

The person managing this location was helpful, pleasant and spot on. Probably the fastest that I ever made a drop off. On a really hot day, it was much appreciated. Tell him thanks.

Rating:

5.0

Your staff was great

Rating:

4.0

Someone obtained my credit card details immediately after I used my card for this uhaul rental and used it for fraudulent spending. I had to cancel my card. It makes me wonder if they got access to your system.

Rating:

5.0

It was perfect, everyone working there was very kind and helpful! Even when I asked someone to help check me in, when I didn't want to figure out how to check in online. They said, "of course I can help you with that, that's what I'm here for." The truck was brand new and very clean! I really appreciate this Uhaul location was superb! Thank you so much!

Rating:

5.0

The advertisement of the rental is misleading and there is way too many fees taxed on from the original 19.99 to rent. I expected 19.99 and maybe 10 for miles but then there’s coverage of 15 for just in case, the gas replacement and a bunch of other fees to around $90. Pretty dog water, i’d prefer all the fees are added to the advertising price and not be subjected to 8 pages of “do you want to buy more” before checking out with like 5 fees.

Rating:

5.0

Great equipment, helpful personnel, smooth and timely pickup.

Rating:

1.0

I signed up with a clear price in mind, and on the U-Haul website. The pickup I used for 7 hours had very expensive mileage charges. I drove less than 50 miles and my rental price went up by 3x what I was quoted online. Why lie on your website? Don’t push a cheap rental when it’s actually a bad deal.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Andrew was very helpful.

Rating:

3.0

Friendly and Cordial Personal, easy to do business with

Rating:

5.0

I got my truck quickly and check in/check out was very easy.

Rating:

5.0

Call the city and get the homeless RVs towed away from across the street of your business.

Rating:

5.0

Manager and staff did a great job of making the reservation quick and easy for me. Even though there was a decent line of people I got through quick and easy. Great group of people you have working there at your Powell location.

Rating:

1.0

We were overcharged for our rental. Will not use uHaul again.

Rating:

5.0

The nice man that checked me in at 7:30 AM was very kind,quick, and professional.

Rating:

5.0

The employees where great . I didn't have to wait .they all were very polite and good at their jobs

Rating:

5.0

Staff and equipment were great!

Rating:

5.0

I was having trouble on time with two days and Andrew helped me so much I couldn't thank him enough! If anything because of his help, I will be using this location again and letting friends know too. Thank you sooo much again!!

Rating:

5.0

I appreciate the staff here so much!!

Rating:

1.0

I walked into the store and the agent was on his phone, texting someone, he treated me and like I was dirt, beyond rude and offensive, he never stopped texting someone while he was helping me, he left the counter walked about ten feet away and chatted with someone about a party that night, then came back to me to finish checking out the truck. I never said anything to him, but it was the worst experience ever, he was flat out rude to me with every question, awful day.

Rating:

5.0

I don't have anything to improve. The experience was as smooth as it could possibly have been.

Rating:

5.0

Great experience with the staff here. There was dog hair in the van when I picked it up, but everyone on staff was friendly and helpful. They quickly cleaned up the dog hair on the driver/passenger seats and blew out the back of the van as well. Really appreciated the interaction and help!

Rating:

5.0

Very smooth reservation process and pickup and delivery. No complaints

Rating:

3.0

I was not advised verbally to check out with photos and so didn’t see the twist until at the gas station. I was unable to do so because obstacles blocked line of sight. I got a new link but still could not and, thinking back, could not have taken photos at u-haul for the same reason.

Rating:

1.0

Gas tank wasn't full like person said this morning. I was only going 100 miles. I put 22$ in the tank before I left Portland to head to Salem and back .

Rating:

2.0

Both the interior and the exterior were very messy. The place could use a spring cleaning!

Rating:

5.0

The folks at this location have always been fast and professional

Rating:

2.0

Makes it seem like the process would be contactless, but still had to go in the store & get the keys-didn’t love that Also, the rental process is crazy. I’ve rented probably 50-60 cars & never had to go through so much nonsense & picture taking. You should tell people to allow tons of time before the rental for this or not start the actual rental until the final page is filled out in the online process-crazy! Also wish you’d just charge more for the base price the rental instead of nickel & diming on the mileage-will just get a truck from enterprise next time-I could have had a truck for 2 days & unlimited mileage for the same cost as your vehicle for 6 hours.

Rating:

1.0

The trailer security chains and latches was broken. Wasted my time and had to wait for a roadside assistance.

Rating:

3.0

my online price was 34.00. the computer calculated 44.000. bait and switch.

Rating:

3.0

short staffed

Rating:

5.0

The truck was poorly maintained. The engine was acting strange and the truck was leaking fuel.

Rating:

5.0

Everything went very smooth from the time I first went in to make the appointment to when I dropped off the truck. The gentleman was excellent and friendly when I got there. Gave me excellent information. I did not get his name. But, when I returned the truck, Kevin, was wonderful. Please give him accolades for good customer service. Thanks, Joe Lemanski

Rating:

4.0

Make the padlocks on the key boxes easier to open