Customer Reviews for U-Haul at Powell Blvd

Rating:

4.0

It was a great rental

Rating:

5.0

Thanks again for all of your friendly and helpful service!!! It was much appreciated 😊

Rating:

3.0

My first 10" truck had the TPMS light come on when I drove out of the lot. I drove back in and told the person working at the store. I was reassured that the light was just faulty and the tires had been checked out already. I gave feedback at the time that the store shouldn't put into service a truck that has a warning light present on the dashboard - especially to the general public who is taking the risk of driving a vehicle that might not be ready to drive. The light should be fixed. Sensors replaced, tire replaced etc. Anyway - I went back outside, got my own tire pressure monitor from my car and checked all four truck tires. The left rear was found to have <50lbs of pressure. (Should be 80lbs). Slow leak? Nail in the tire? Who knows - but all the others were normal. I went back inside and reported this finding. The low pressure was indeed confirmed with the tire pressure gauge the employee had as well. We made the switch to a different truck which worked just fine. So... I'm glad I followed my gut and checked it out myself but I shouldn't have been put in that position in the first place. The "faulty" sensor should have been heeded if already known about. And - the sensor worked as it was supposed to! Someone just didn't do anything to fix what was wrong.

Rating:

1.0

Location was not the one I reserved. Got text 30 minutes before pickup time that location changed to this location. I was charged extra mileage because this location was not close to my move location. Very poor customer service for not crediting me for extra mileage caused by U-Haul.

Rating:

2.0

I went to pick up the U-Haul truck that I reserved. I hired help to help with the move. When I got there, they said I couldn't rent anything from them. I asked why several times and wanted an explanation, but after going back and forth, they gave me the number to call. They said they could not tell me the reason. I then had to call, only to be on hold and wait over an hour to get a response back. Once I got connected with someone, they explained it wasn't my fault that it was a person named Molly who had hacked into my account and owed money, and the system was tied to my account. I didn't know a Molly and wasted nearly two hours trying to get a U-Haul truck. Had to spend the extra money on my hired help waiting around. The clerk at U-Haul then said yea, I see Molly's name connected to the account. When asked, she said she had seen nothing. Bad experience.

Rating:

5.0

Very efficient process and helpful service. Everything that ai. needed to get the job done in a flash.

Rating:

4.0

The employees I interacted with were all friendly and helpful; no complaints there. The truck I was given has seen better days but was up to the task. My two issues were: 1. The dolly was not bolted down. It was only "attached" by a thin green plastic strand intended to show whether it was used for the $7 upsell. That strand easily broke from the vehicle moving and I had to explain that I shouldn't be charged for dolly usage. Please have staff confirm that add-on items are properly secured. 2. Truck was very low on gas which meant I had to take time out of my day to stop for fueling. Please have staff make sure trucks are adequately fueled.

Rating:

4.0

Test drive the trucks. Mine was jerky. The check-in and check-out process needs to be improved. The app takes a long time or doesn't work. This cut into my rental time.

Rating:

5.0

Samantha was so helpful and kind. Thank you!

Rating:

5.0

We did a 24/7 pickup and it was awful. Someone arrived for work early, and saved us by checking to see if we were struggling. He eventually helped us and we could go, Thank you for your help!

Rating:

5.0

No complaint. Excellent service. Sales associate was above and beyond.

Rating:

2.0

I paid for a dolly and 6 blankets. Neither of them were in the truck. I was still charged $7.00 for the missing dolly and $5.00 for the missing blankets. I submitted pictures of the empty truck when I was checking in (before leaving the lot). At this location you should second guess renting additional equipment from them.

Rating:

5.0

Staff was friendly, helpful, and quick

Rating:

5.0

Can't find a thing. It was an enjoyable experience.

Rating:

3.0

U can make sure that the fuel level they mark on the contract is accurate. Mine was not and although I put gas in the truck and returned it to the level it was when I started out I was charged an additional $9.38 for 2 gallons of gas

Rating:

5.0

Andrew was amazing! His customer service is outstanding, he is very knowledgeable and made our move so much easier by ensuring we had the truck we needed and explained everything in detail.

Rating:

5.0

Crew is on point! Always super accommodating!

Rating:

5.0

Service rep was extremely helpful.

Rating:

5.0

Service was good

Rating:

5.0

Store Staff are polite and professional seem to work hard are always efficient with customer support

Rating:

4.0

Returned after hours so did not go into office or interact with any personnel. Parking lot was crowded with equipment, but return process was straightforward.

Rating:

5.0

Used this location a few times and everyone there is amazing!

Rating:

2.0

Getting charged for “taxes” in Oregon is absolute BS. This location does not have enough employees to handle the volume they do. They do not properly place vehicle in the designated pick up locations. I will not be renting from that Uhaul or any Uhaul in the city of Portland ever again. Charging a fee for me to drop it off at another Uhaul location closer to my home, so I don’t have to get further tipped off from your mileage fees is also BS. Absolutely the most overpriced experience I have ever had in my 40 years of dealing with your company.

Rating:

2.0

Truck was given to me stating it was half full and was only a quarter full of gas. I rented this truck for 3 hours and thus should have the full 3 hours to return it. My phone was getting blown up by staff at 2:30 while I was driving back to u haul for my 3pm drop off. I got to the drop off exactly at 3p like I signed up for online. Expecting a rental back a half hour earlier than the online listed time slot I selected is a poor policy. This whole exchange was irritating and I won't be doing it again if I can help it. the staff themselves were kind, I blame u-hauls preference for maximizing bookings over customer satisfaction. would not recommend this to anyone.

Rating:

1.0

Drop off was S.F. not Portland.

Rating:

5.0

Thank you, Cory! You made my drop off easy and stress free. You rock! - H

Rating:

1.0

The Uhaul had a tire pressure indicator on the dash. I called support and they said it will probably turn off later. It went away after about 20 minutes. I also couldn't find the key to the lock for the cargo bay.

Rating:

4.0

I believe there’s only one employee to man this location, which is fairly large, maybe more staff would help speed up service. Not sure they can keep up with all the sales, service & repair needs of the rental vehicles. That said, this location’s lone employee does an admirable job with customer service.

Rating:

5.0

Super helpful staff. Easy pick up and drop off. I needed to extend the drop off time twice and it was super easy to do this with the app.

Rating:

4.0

I use this specific location multiple times the staff is friendly and I check in online to make it quicker check in

Rating:

3.0

$19.95 is false advertising. We rented a 10’ truck for two hours and had to pay $180. Ridiculous.

Rating:

5.0

Excellent, been going there for years. very important they had a car trailer available.

Rating:

5.0

Clean the steering wheels. It was pretty greasy and dirty.

Rating:

5.0

This location always provides exceptional Customer Service. The staff are efficient, effective with good attitudes.

Rating:

5.0

Having an expedited line, or self check in process, for returns would help not only the customer, who is finishing up what was likely physically demanding work moving, but would help the shop with quick turn over- It was busy when I was there and I was standing in line waiting to check in for return, listening to them say to someone at the head of the line that they didn't have a 10 foot truck, and if I hadn't shouted out that I was returning a truck, those people may have left and it wouldn't have been turned into more business.

Rating:

3.0

My pickup was delayed today by about a half hour because of a software outage—would have been nice to have a heads up for that beforehand, rather than needing to wait in the shop. Otherwise, everything was excellent!

Rating:

5.0

Super friendly staff and easy pick up/drop off process. Would definitely recommend!

Rating:

3.0

The guy working there I think his name was Corey was extremely rude. I did not have a pleasant experience.

Rating:

5.0

The staff was incredibly helpful and attentive.

Rating:

5.0

Great efficienct staff

Rating:

5.0

It's always a pain to rent a vehicle for moving, but the staff was helpful and nice. No complaints.

Rating:

5.0

The location is convenient, but the staff really made it excellent. Thank you!

Rating:

5.0

Staff were very friendly and helpful at both pickup and dropoff. We were provided with a nearly-new van (under 1,000 miles on it!).

Rating:

5.0

Very convenient, friendly service. Knowledgeable.

Rating:

5.0

I will absolutely continue using this U-Haul service. The staff is truly amazing and consistently goes above and beyond to help with every aspect of our in-town moving needs. They are incredibly helpful, professional, and provide outstanding customer service from start to finish. It’s rare to find a team that is this kind, attentive, and genuinely committed to making the experience smooth and stress-free. Highly recommend!

Rating:

5.0

Nothing.

Rating:

5.0

Exceptional customer service and very professional and kind!~

Rating:

4.0

the u-haul digital interface is trash. this location had a wide selection of equipment.

Rating:

5.0

Everyone who works at this location was great. Only frustrating experience was the system being down, so it took much more time and work to get me checked in. Again, each employee was super helpful and apologetic, I just wish the tech was running appropriately.

Rating:

2.0

i requested an equipment dolly/ appliance dolly and it was not given to me. the system was crashed the entire day so i do not fault the workers but i would love a refund i was promised "when the system was back up". the entire system is archaic and frustrating

Rating:

4.0

Have more then one person working

Rating:

5.0

This location managed to accommodate a last-minute change in reservation (made at another location) and got me on the road in record time. I was able to return a day early, no questions asked, and the process was super easy. The gentlemen who helped me were both super friendly and efficient. Well done!

Rating:

1.0

False advertising for sure. The mileage charges is the biggest scam. It cost more to drive 28 miles than the actual fee of $29.95. It ended up costing me $105 when they advertise it being only 29.95 And that's even after I paid for my own gas on the promise that I could get it even cheaper. I will never use you all again for anything. You ought to be ashamed of yourselves!!

Rating:

5.0

Great staff & equipment

Rating:

5.0

Great customer service and they really go the extra to help you. Both people who helped me were awesome. The van was perfect and easy to drive and load.

Rating:

4.0

We were surprised that the gas gauge, when we picked up the van, was below the 7/8 mark we were required to return it with. In retrospect, we should have noted that with the staff member.

Rating:

4.0

Go back to doing the walk throughs together versus through the app

Rating:

5.0

Great experience! Team members went above and beyond to help me with my stupid questions