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Joan RCustomer Reviews for U-Haul at Powell Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at this location have always been fast and professional
NATHAN CMakes it seem like the process would be contactless, but still had to go in the store & get the keys-didn’t love that Also, the rental process is crazy. I’ve rented probably 50-60 cars & never had to go through so much nonsense & picture taking. You should tell people to allow tons of time before the rental for this or not start the actual rental until the final page is filled out in the online process-crazy! Also wish you’d just charge more for the base price the rental instead of nickel & diming on the mileage-will just get a truck from enterprise next time-I could have had a truck for 2 days & unlimited mileage for the same cost as your vehicle for 6 hours.
Jennifer GThe trailer security chains and latches was broken. Wasted my time and had to wait for a roadside assistance.
LIEM Lmy online price was 34.00. the computer calculated 44.000. bait and switch.
RANDALL Kshort staffed
MARJORIE BThe truck was poorly maintained. The engine was acting strange and the truck was leaking fuel.
MICHAEL PEverything went very smooth from the time I first went in to make the appointment to when I dropped off the truck. The gentleman was excellent and friendly when I got there. Gave me excellent information. I did not get his name. But, when I returned the truck, Kevin, was wonderful. Please give him accolades for good customer service. Thanks, Joe Lemanski
JOSEPH LMake the padlocks on the key boxes easier to open
Jeremy Ceverything was perfect
DARYL DWill continue using Uhaul
HARRISON BEveryone here is very friendly
KEVIN REasy process, friendly staff, would recommend
Jon BGreat customer service!
Jana GVery friendly staff. The truck was in great working order
mose oOur original pick up location was unable to fulfill our reservation. The Powell site was able, about an hour later, provide us with the vehicle we had reserved.
Alain MAbsolutely wonderful staff interactions
Raven WFast and easy.
ANDREW BTerrible. The entire experience was terrible. The office was filthy. The vehicle was beat up and filthy. The shifting knob/arm was super loose that I was worried if it was even safe to drive. Total garbage!
THEODORE RBe more honest when promoting the price of rental
DEREK DNothing...Staff was extremely helpful and friendly
DANIEL LYou have done well. Nothing to change
EARL GThe customer service was great and accommodating.
DARRYL AMake sure employees are welcoming and friendly vs slouched and talking to each other.
JOSHUA ANice employees
Makala AThe crew at this location are great!! Very efficient and communicative
JASON LSecond rental, my reservation was lost. My name and Email were wrong in the system, even though I just rented the day prior. The box truck back door was left wide open, which was not noticed until we arrived at our destination. Someone could have jumped in at any stop light and hijacked our rental truck. Pretty scary!
VINCENT SProfessional and friendly people; experience was easy and completely pleasant
WILLIAM PGreat staff, easy to work with, clear communication, and prompt service. Can't ask for more.
PHILIP EThank you a great team
KATHY SBest U-Haul in Portland!
AMY GThanks for your customer service
NASRATULLAH QTia is an AMAZING manager, she is knowledgeable, kind, and was very helpful during a difficult move with a knee injury. I'd hire her in a second, and give her a raise
ADAM BStaff was great truck was clean and in good working order.
STEVEN LThe front desk lady was courteous, friendly and professional. Very helpful as well.
JENNIFER HGreat service at the counter and they had a wide variety of availability.
MICHELLE EExcellent service! I wish I remembered the name of the woman who helped me but she was fantastic!!
CRISTINA Mthe staff were friendly and professional
ROBERT SThe workers at the Powell uhaul are always so helpful, kind, and friendly! 10/10 location <3
Daniel LThis location is the best UHaul location I've ever seen. The folks are nice and helpful, the equipment is clean and well maintained. They get you in and out. They are the only location I rent from. I don't live nearby, but I drive across town to get there.
Paul SAmazing inventory. Great customer service.
RAUL CIdk what other people were saying but they showed absolute respect and great customer service they really helped me out when I needed a last minute move
MARKUS MVery nice inside, so I assume this was an "average" U-Haul. Friendly, helpful staff, clean restroom too
DAVID HOffer smaller trucks man wth why was that behemoth 8 foot truck the smallest yall offer.
MICHAEL WOnline chat. I inquired about adding another day to my truck rental, wanted to just know the cost. Well, instead they went ahead and added the day, and charged my bank account an additional $210 on top of the $170 I had already been charged at pick-up. So this was done without my authorization.
Leah WCustomer service was fantastic. Very friendly staff.
MICHAEL MTia was super helpful and kind! I had a great experience!
TIFFANY PVery knowledgeable & helpful, pleasant and fair.
JOHN TPlease improve your app. It did not work at all. I am grateful to the crew at this location - they handled everything smoothly once they were aware that the app was not working for me
isaac hFront desk guy was amazing.
paul mVery prompt and friendly customer service for the return of our van rental-thnak you!
DON RNothing special about the truck or anything, but we really liked the person who helped us check in/out!
MEGAN EStaff members were friendly and helpful. Hitch was installed quickly
Jennifer WThere’s a better location in Happy Valley. I would recommend them.
Matthew SBe upfront and honest about the cost of rental. Advertisement has cost at half the cost of the actual rental.
Alan BStaff was very friendly and helpful
NOAH PI wish I had the name of the front desk associate. He was very kind and helpful today and I really appreciated it!
Gabbie L