Customer service was exceptional. General Manager was helpful and provided outstanding service. I will continue to use this location in the future.
Randall MCustomer Reviews for U-Haul at Sam Houston Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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david knull
Griffin WNo improvements. It was quick fast and easy and the vehicle was clean.
BRIAN Fnull
Clinton Cnull
Glenn SGreat customer service
Felipe CHidden fees and lack of explanation of said fees. Quoted 61 dollars. Charged 202..
justin mLarry does an excellent job having equipment ready and directing his staff to assist us ðŸ‘
HORACIO MGreat guys at the shop.
CONSTANTINE SThe experience was great and the trailer was ready for hauling. The location was very busy both times I went in there and they seemed to be short handed. Maybe more help so customers can get in and out faster.
RICKY SHava a faster computer system.
Benito Onull
CHARLEY Knull
Laurel CThe only thing I can think of is to give a small discount to customer that download the app or call in coporate for a reservation. Those guys in Victoria on Sam Houston are so busy from 7am -9pm. I have been over there many times and I might have to wait 20 mins. Not because they are slow, they are busy. Give those guys a extra day off, Great Service
Thomas ZPoor customer service. Acted like I was invisible for 15 minutes. Will never return.
Eric Anull
BENITO Onull
Thomas Snull
Uriel Snull
VIRGINIA CNothing, it was a easy rental and return.
DAVID MGood people ðŸ‘
KRISTY Nnull
ROSE MPoblem is people that rent equipment don't take care of them. Found straps on car dolly damaged, and rackets would not release properly
MICHAEL RJust glad I made it back before closing . Had all ready called about late drop off . But got to looking and there was no jack stand on tongue and others didn't have jacks neither.
EARL Snull
Sally Hnull
ROEL RVery friendly staff. Explained everything well.
TRACEY KJust glad I made it back before closing . Had all ready called about late drop off . But got to looking and there was no jack stand on tongue and others didn’t have jacks neither.
EARL SThe owner was very professional and looked every need that I needed
Raymond SPoblem is people that rent equipment don't take care of them. Found straps on car dolly damaged, and rackets would not release properly
MICHAEL RLarry is a super nice guy. He is super busy at the location. Excellent customer service. Maybe hire some secret shoppers after 15 days of a new part time Employees. 1) never tell some one on phone i wil back with you in one minute. Say as soon I can 2. Do not say wait a min for me to go get Larry he is out back. 3. Or ask me can I help. All he do Ask me for my phone number and tell what day is my payment due on pod. Instead I got to call many times Why not just say. What is phone number and Larry can call back when he gets done what is doing Work smarter Not Harder
Thomas ZGood people 👍
RICHARD NNothing, it was a easy rental and return.
DAVID MVery professional and very knowledgeable about trailering, was able to advise on some questions I had. To me this was a larger U-Haul center, but everything was well organized and parked
Joe GThe only thing I can think of is to give a small discount to customer that download the app or call in coporate for a reservation. Those guys in Victoria on Sam Houston are so busy from 7am -9pm. I have been over there many times and I might have to wait 20 mins. Not because they are slow, they are busy. Give those guys a extra day off, Great Service
THOMAS ZPoor customer service. Acted like I was invisible for 15 minutes. Will never return.
Eric AHava a faster computer system.
Benito OMy vehicle died just outside Victoria and AAA wouldn't take care of the trailer I was towing so I needed a tow vehicle to get the trailer home. I found a U-Haul location nearby, called them, and their staff was very helpful getting me lined up with a tow vehicle. I was on my way in under two hours, thanks!
RENE VThe experience was great and the trailer was ready for hauling. The location was very busy both times I went in there and they seemed to be short handed. Maybe more help so customers can get in and out faster.
RICKY SWhere I dropped off my equipment I’ve used them at least a dozen times. The personnel who work there now are not engaging, proactive, or very helpful. When I return my trailer, there were no other customers there and it took me almost 10 minutes to find somebody working there so I could drop it off. One of the UHaul individuals working there had seen me for five minutes, but kept ignoring me. This is unacceptable.
TIMOTHY SGreat guys at the shop.
CONSTANTINE SLarry does an excellent job having equipment ready and directing his staff to assist us 👍
HORACIO MHidden fees and lack of explanation of said fees. Quoted 61 dollars. Charged 202..
ALFRED MJessie took real good care of me unloading. It’s always good with him
DANIEL RGreat customer service
FELIPE CThe ac in the truck was not working properly worked fine for like 10 mins then stopped working
JOSEPH INo improvements. It was quick fast and easy and the vehicle was clean.
BRIAN FI took away 1 star due to late pickup...was picked up from the residence in texas 1 day late...the automatic system updated my delivery after that to a week after it should have been and i had to call to bring that to their attention. Took away another star due to another day late pickup from the residence in california. This residence wanted the box gone as soon as it could be picked up it was set to be picked up a day after its arrival but they called and said their forklift was damaged and they could not pickup till the following day which i had to explain to the residence. After that i was never notified by phone or email of the pickup when it happened and had to contact su[pport to check since i wasnt in town. All my things made it here fine but those 2 late pickups really sopured the experience for me and i wish they made an effort to rectify all the inconvienances.
Shamika WCustomer service was exceptional. General Manager was helpful and provided outstanding service. I will continue to use this location in the future.
RANDALL MOpened late, long lines slow service, loud music, greasy kid working, called GM he did not care.
SHERRY GN/A
IRENE GEmploy non- racist workers
Fredrick TGreat service 👍
HORACIO MThe staff was very helpful, friendly, & professional. I had only used this location in the past & like it. I highly recommend & will also continue to use in the future.
ELESHIA BThe young man who helped me didn't seem to know much....he asked me to help him get the trailer up on the ball. I told him I have a bad back and couldn't. He spent 15 minutes trying to do it himself before going to get a roller tool to assist. Nice young man, seems to need some more training. Not terribly friendly.
BRET BBe more clear about your instructions
CODY MLarry Mendoza is extremely helpful. This is the 3rd or 4th time he's helped us. Consistently helpful and friendly.
Amy FEverything was great!
EDWARD SKeep up the good work.
HENRY DBoth of the attendants were knowledgeable and "knew their business policy well. I highly recommend this location for your rental and supply needs. '.
ROBERT PStill waiting on my refund how long does it take to get my money back
HERMENIA OThe UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.
joan g | Overall Experienceworst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long
Lauren H | Overall Experience