Paul C. on 9/12/2016
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I was issued a truck with nearly 140,000 miles on it. U-Haul should take in consideration the distance and conditions the truck will be driving in. Driving an old truck through the desert in early September where you have to turn off the AC to reduce the strain on the engine is unacceptable. Every time the AC cycled the serpentine belt would chirp. The transmission had difficulty shifting out of overdrive. The oil change indicator came on during the trip. I was within 20 miles of a U-Haul site in Van Horn TX and wanted to get it documented and ensure there were no other issues. The first U-Haul establishment was at a welding shop and was unable to assist. He recommended that I got to the other U-Haul establishment on the other side of town because it was associated with a garage they would not give me time of day. They didn’t even want me to park the U-Haul on their property to contact the service center.
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Todd J. on 9/12/2016
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Nothing. The truck was nice and clean and the staff was very friendly and accommodating.
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Lisa K L. on 9/11/2016
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I had requested a furniture dolly, furniture pads, and ropes, my husband left to pick up the trailer, and he was just given the trailer, we were unable to finish our move that day, we lived 50 miles away from the uhaul store, they were closed. It cost us to postpone. We ended up using a local company, we won't use this uhaul location again.
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Chuck H. on 9/7/2016
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Don't try to cheat your customers.
I returned the van at 17 miles (for an extremely local move). I figured I would pay the highly inflated gas price at U-Haul for a couple of gallons of gas. The 'computer' said that I used around 4.5 gallons. So I drove to a gas station nearby, put in less than 2 gallons of gas at about 60% of the U-Haul price, came back, and I was obviously above the starting level on the gas gauge, even with another mile on the odometer.
I see that as a company scam.
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Marie C. on 9/5/2016
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Employees were extremely friendly and helpful. They explained everything in great detail and provided quick and easy service.
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Anna G. on 9/1/2016
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EVERYONE WAS SO NICE!!!!THANKS
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Donna K. on 8/31/2016
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They had trouble getting me checked in. First receipt was definitely not mine which I discovered about 15 minutes after I left the facility. Returned and it took them a while to find it and basically they had to recheck me in.
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earl m. on 8/30/2016
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I answered yes to the location as clean and inviting. Did not know exactly what to say as the place was very clustered. Barely had room to get off the road. However your employee did an excellent job getting me checked out and on my way.
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Sue H. on 8/29/2016
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The customer service was horrible
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Bryan C. on 8/28/2016
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The agent that assisted was very helpful and explained everything very well.
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holly k. on 8/26/2016
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Keep your employees happy, they had friendly smiles and we're very helpful. Thanks
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TED L. on 8/26/2016
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update website to indicate trailer drop off location is mandatory for 1 way rentals. Current 'not required' drop off location only gives local rental option at check out and can't be changed in the order confirmation screen. This led to difficulties for the very helpful Victoria TX rep. and increased my expected fee by >50%.
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James W. on 8/22/2016
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The staff was courteous, friendly, and knowledgeable. The on-line reservation process was easy and dependable.
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lisa s. on 8/22/2016
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The pressure error message came on about 30 minutes into our move and we had to stop to get more air in tires. Other than that all went very well.
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Evan N. on 8/21/2016
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They knew I was coming. Total time took less than 10 minutes. Very please with total process.
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Lela M. on 8/21/2016
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My UHaul experience was miserable. I placed my order online after calling the store and the employee I spoke to basically told me he didn't have the time or need to speak to me. The afternoon (late afternoon) before my move I get a call saying they would not have the size truck I requested. I asked if I was going to get my $50 guarantee they offer and they answer was no my case did not meet the requirements. My truck was not going to be available the time I requested it a week in advance how did I not meet the requirements. I spent 2 hours on the phone trying to negotiate out a new deal with the U Haul place that would work for us. The next day I arrive to pick up my UHaul truck which was much smaller than I originally needed but the U Haul people called me too late the day before to be able to make a different reservation elsewhere. Anyway, the truck we had agreed upon was not there either. After waiting around awhile that finally got straightened out, but it doesn't end there. I had ordered equipment to help with my move GUESS who did not have what I requested the U Haul place. WHY OFFER SOMETHING ONLINE THAT YOU DO NOT HAVE? WHY WAIT UNTIL IT IS TOO LATE TO TELL ME THAT WHAT I ORDERED CAN NOT BE PROVIDED? I was terribly frustrated.
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Wanda Z. on 8/19/2016
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U-Haul is the only way to move !!! Everything went well ! Actually didn't mind the move U-Haul made it so easy :)
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Allen M. on 8/18/2016
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Great customer service.
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Leanne B. on 8/15/2016
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I initially was set up with reservation to pick up a trailer @ Advantage Mini Storage, I called confirmed explained I would be there around 330 to pick up. Woman said that is fine..shortly after UHAUL calls me and says my trailer has not been picked up and that Advantage Mini has "given" my reserved trailer away. VERY UPSET!! Thank goodness I was able to find another location with an available trailer. The available trailer was smaller than what I reserved.
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Elizabeth ann w. on 8/14/2016
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I had to call your road side help hotline ...and never did i recieve help nor did your company care to make sure we were ok and had gotten going again ...i am very disappointed with youlls service...along with the hassle of trying to find a uhaul at five pm because the Yoakum pick up spot didnt have a uhaul for me even tho i recived the confrmation information ...traffice was able to find me a 23 footer ....i didnt need anything that big let alone the gas that youll pushed on me to replace after youlls mistakes ...im a very unhappy customer....which im sure youll could care less about as long as youll make your money !!!!
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Christopher H. on 8/13/2016
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My wife just gave birth and could not assist with lifting. I reserved two dollies online with my order, I even called the day before I was set to pick up my equipment and spoke to a worker "John" who guaranteed he would set the dollies aside for me. What happens? I show up and no John, no dollies. Next I reserved a dozen furniture pads, was charged for them but never received them. When I called uhaul, a lady had an attitude with me saying I never reserved any pads, low and behold after speaking with her she finally found that I did and said she would issue a refund. Not a happy customer, why reserve when your company can't hold? Ridiculous. Now for the good part, when I arrived to pick up my truck a worker went above and beyond (on a very hot day), and hooked up the tow dolly for me. He was very professional and courteous!
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Stephanie B. on 8/13/2016
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Very efficient ,fast and courteous. Fastest I've ever been in snd bout of anywhere
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Rebecca C. on 8/8/2016
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Super nice!
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Todd J. on 8/8/2016
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Nothing. The service was wonderful!
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CHRIS K. on 8/3/2016
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explain $60 trailer deposit if paying cash while reserving a trailer and not when picking up!
Took 30 minutes to get and had it reserved. 10 minutes arguing about the $60 deposit and used card anyway.
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