Customer Reviews for U-Haul at Seminole Blvd

Rating:

5.0

Just really like working with Mimi and her crew at this location. Have for the past few years. Always professional and polite. Thank you U-Haul

Rating:

4.0

Friendly professional service

Rating:

1.0

Rented me a hauler with a flat tire and overcharged me telling me I dropped the hauler off past my time all beacuse my phone died and I couldn’t check it in

Rating:

4.0

I paid for pads but they didn't give them to me. I didn't realize it until I was well gone from the location. I also was expecting a ramp with the truck but that wasn't there either. Ultimately, the piano that I wanted to move with the ramp and the pads couldn't be moved. So I hope the next customer gets what they're expecting from the people that know what they're doing.

Rating:

4.0

No issues.

Rating:

5.0

Staff was great. I came in at 4:15 on Sunday afternoon and they were great.

Rating:

5.0

Very helpful staff. Thank you.

Rating:

5.0

Again another great experience!

Rating:

5.0

I picked up the truck at opening time. There were two guests ahead of me, I was greeted and told I would be helped shortly. I attempted to use app for pickup but it was clumsy, it would not accept FL or Florida as my state. I was quickly assisted and the young lady had me completed in under two minutes. She escorted me directly to my truck. I returned the truck to Patrick, he was very professional polite, check out was less than one minute. You have a great team, great service, highly efficient and cordial. Excellent experience.

Rating:

5.0

Great staff great service always

Rating:

5.0

Fast and friendly service!

Rating:

5.0

Staff was very friendly and helped hook everything up. Keep up the good work!

Rating:

5.0

Service with a smile! Everyone was helpful and kind, was in and out quickly with everything I needed, hooked up and ready to roll.

Rating:

5.0

Even though Christina was suppose to be on her break, she still made time to ensure we had what we needed and quickly sent us on our way. She made the entire rental process painless. Would definitely rent from this location again.

Rating:

5.0

We showed up early and we were off quickly U-Haul team were pleasant, efficient and explained everything well Return was easy and paperwork’s followed promptly on my email Have used them 2 times now, great both times Lance W

Rating:

5.0

Ladies that helped me were friendly and helpful. Made my drop off easy.

Rating:

5.0

Everything was perfect

Rating:

2.0

The associate that assisted me Monday morning was extremely rude and put such a bad taste in my mouth about the company. She seemed like she was annoyed with any question I asked and had something better to do. I paid with a debit card that she without asking me processed as a credit card and then charged me a $60 fee that she processed as a debit card so when I returned the equipment it looked like I did not get my deposit back. I felt unwelcomed and unwanted from the moment I walked in

Rating:

5.0

Very easy check-in/out. Clean vehicle.

Rating:

5.0

Again, very helpful staff

Rating:

4.0

I have been renting from this location and all the time it was great service, except this last rental ; the truck AC is not working , the steering wheel is loose, seatbelt is not working and the truck was in a bad shape .. I’m not happy with that rental , it was bad

Rating:

5.0

Everyone was very kind and made the transaction easy. Job well done by all.

Rating:

5.0

Learn what the word reservation means. It should mean that if I make it, I could then be certain it will be waiting for me. Not, it may be here, or down the road or even 2 or 3 towns over. Its like you know how to take reservations...you just dont know how to hold them.

Rating:

5.0

Could do nothing about the AC issue - of course. They are not mechanics and the trip is over.

Rating:

5.0

Easy drop off, friendly & helpful staff.

Rating:

4.0

Do drug tests on your employees. Unsettling when someone is working and obviously on some sort of speed. Didn't see i had previously paid for a furniture dolly, told her we did. Then slightly argued about it til we pointed it out on the printed paperwork.

Rating:

5.0

Great customer service. Friendly and helpful

Rating:

4.0

very helpful and offer a variety of moving materials as well.

Rating:

5.0

Very helpful there!

Rating:

4.0

very well run business and helpful with anything concerning moving. Can do attitude too! Patrick is fun

Rating:

4.0

Truck was pretty dirty and bounced around a lot on highway

Rating:

5.0

Christina was fantastic. Very thorough, efficient and pleasant to work with.

Rating:

3.0

The trucks ac wasn’t working which made moving in Florida extra uncomfortable, neither was the transmission to shift gears which made us use more gas than necessary. Also the steering was off making it difficult to drive.

Rating:

5.0

It was a very good experience. I had to make changes and UHaul was friendly, professional and flexible with me. I would definitely use them again!

Rating:

5.0

Great experience. Staff was great.

Rating:

4.0

Trailer had an unbalanced wheel which was unpleasant when traveling 1,300 miles. First trailer hooked up had inoperative lights and had to be switched. Staff was friendly but it took over 80 minutes to get us on our way.

Rating:

5.0

Great frictionless experence

Rating:

5.0

On the spot professional service. A+

Rating:

5.0

Mimi the general manager was awesome and very helpful!! Thank you!

Rating:

5.0

Not friendly. Job task oriented. Took the trailer off and barely a word. If I had not asked questions, nothing would have been said. Did not appear busy, but waited about 20 minutes for someone to come out and assist me.

Rating:

5.0

My door is jacked up. I can't open without help. But the place looks great since I moved in its painted and ins8de was clean. The young guy there is AWESOME!! BAD NEWS I rented climate control and pay climate control and I was told no its not and showed that it says climate and they said but its not so my stuff is in the heat and have to move. I am moving to another haul place. The employees are THE BEST!!

Rating:

2.0

My reservation was changed without me knowing. Its completely unacceptable to change anyones reservation let alone not tell them about it. The employee who supposedly did this was names Emily. I will not be going back to U-haul unless the other rental companies don't have what I need. You cold really mess with someones lives and finances not having moving and towing things available when they have been reserved. And I know I am not the only one this has happened too. Change your internal policy and procedures. Shame on you all. The staff at this location were pleasant enough.

Rating:

1.0

Double charged me for a trailer I returned. When I called to speak to them they were very rude on the phone . Had to call the main uhaul line to initiate a refund.

Rating:

5.0

Although the equipment was mostly clean and well maintained, the entire floor inside the trailer was covered in a thin layer of dirt and dust. This left some stains on the furniture I was moving. I would hope in the future that the interior of the trailer can be wiped down to ensure it is completely clean.

Rating:

5.0

Thank you for the outstanding staff that work at your facility…

Rating:

4.0

This trailer is well worn but still did the job. The tires are borderline

Rating:

5.0

Everyone was very helpful during this busy time for us. Thank you!

Rating:

3.0

We left the location without the trailer lights working. We had to have road side assistance come to our home to fix. Turns out it was just a loose connection.

Rating:

4.0

Only needed the trailer for a one way trip only used equipment for 12 hours but was charged for 2 days? WTH???

Rating:

3.0

The trailer we rented had a bunch of dirt and mulch in it. We had to clean it before we could use it which seems odd since when we checked it back in, we had to take pictures inside and out of it. You would have thought the last user would have had to clean it out or at the very least one of the people behind the desk would have. I didn't think to inspect the inside before I drove it off the lot. Also, the app is not the greatest. Took a couple of tries to go through the check in process and even then, it showed that we were going to be charged double what we expected even though we were returning it over an hour early for a 24hr rental. I assume this is standard operating procedure since there was also a place to dispute this right in the check in process. Ultimately, we didn't get charged extra, but ugg what an ordeal. One last note on the trailer itself, the safety chains were very hard to put on and take off of our car's hitch.

Rating:

5.0

Representatives were extremely helpful and kind. Thank you

Rating:

5.0

Staff in this location are absolutely wonderful professionals and carry a true concern in customer satisfaction. I have in past required U-Haul services at this location they stand by exceptional services. Thank you for hiring them,. From a truly satisfied customer.

Rating:

5.0

Mr Sharpe did an awesome job of getting my rental trailer quickly and easily. Very friendly and nice.

Rating:

3.0

I was extremely disappointed with the manager’s attitude during my recent visit. When I arrived, I acknowledged that I was a few minutes late for my appointment. Instead of handling the situation professionally, the manager was immediately rude and dismissive. Without checking the system or offering any assistance, she told me my appointment was canceled. Her tone was unprofessional and made me feel unwelcome. Fortunately, another employee stepped in and kindly took the time to look up my reservation. It turned out that my appointment was still active, and there was no issue. I appreciate the helpfulness of that staff member, but the manager’s behavior was completely unacceptable and left a negative impression. It’s unfortunate that someone in a leadership role would treat customers so poorly. I hope the business addresses this, as no one should be treated that way.

Rating:

5.0

I didn't actually go to this location the box was dropped off at my new house and I had a wonderful experience using uhaul. I was pleasantly surprised that my things came earlier than expected :)

Rating:

5.0

The driver who deposited the U-Box on my driveway had amazing skills. Very impressed.

Rating:

5.0

Very pleased but one of my glass lampshades got broken

Rating:

4.0

This time i was not at the store but have been there before .

Rating:

5.0

The process was very easy and quick. The staff was very knowledgeable and very accommodating to our needs.

Rating:

3.0

I didn't have much interaction with this location but everything went smooth

Rating:

5.0

Good service.