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THOMAS GCustomer Reviews for U-Haul at Seminole Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was great. I came in at 4:15 on Sunday afternoon and they were great.
CURTIS BVery helpful staff. Thank you.
DANIEL SAgain another great experience!
MICHAEL DI picked up the truck at opening time. There were two guests ahead of me, I was greeted and told I would be helped shortly. I attempted to use app for pickup but it was clumsy, it would not accept FL or Florida as my state. I was quickly assisted and the young lady had me completed in under two minutes. She escorted me directly to my truck. I returned the truck to Patrick, he was very professional polite, check out was less than one minute. You have a great team, great service, highly efficient and cordial. Excellent experience.
Jeffrey SGreat staff great service always
CHRISTOPHER CFast and friendly service!
LISA JStaff was very friendly and helped hook everything up. Keep up the good work!
GREGORY HService with a smile! Everyone was helpful and kind, was in and out quickly with everything I needed, hooked up and ready to roll.
DAVID DEven though Christina was suppose to be on her break, she still made time to ensure we had what we needed and quickly sent us on our way. She made the entire rental process painless. Would definitely rent from this location again.
LAI TWe showed up early and we were off quickly U-Haul team were pleasant, efficient and explained everything well Return was easy and paperwork’s followed promptly on my email Have used them 2 times now, great both times Lance W
LANCE WLadies that helped me were friendly and helpful. Made my drop off easy.
JEFFREY NEverything was perfect
OMAR BThe associate that assisted me Monday morning was extremely rude and put such a bad taste in my mouth about the company. She seemed like she was annoyed with any question I asked and had something better to do. I paid with a debit card that she without asking me processed as a credit card and then charged me a $60 fee that she processed as a debit card so when I returned the equipment it looked like I did not get my deposit back. I felt unwelcomed and unwanted from the moment I walked in
Alexis SVery easy check-in/out. Clean vehicle.
James PAgain, very helpful staff
PETER LI have been renting from this location and all the time it was great service, except this last rental ; the truck AC is not working , the steering wheel is loose, seatbelt is not working and the truck was in a bad shape .. I’m not happy with that rental , it was bad
Alaa GEveryone was very kind and made the transaction easy. Job well done by all.
ABRAHAM WLearn what the word reservation means. It should mean that if I make it, I could then be certain it will be waiting for me. Not, it may be here, or down the road or even 2 or 3 towns over. Its like you know how to take reservations...you just dont know how to hold them.
david mCould do nothing about the AC issue - of course. They are not mechanics and the trip is over.
ANDREW BEasy drop off, friendly & helpful staff.
Kristen sDo drug tests on your employees. Unsettling when someone is working and obviously on some sort of speed. Didn't see i had previously paid for a furniture dolly, told her we did. Then slightly argued about it til we pointed it out on the printed paperwork.
LAUREN PGreat customer service. Friendly and helpful
Charles Bvery helpful and offer a variety of moving materials as well.
MICHAEL CVery helpful there!
JAMES Pvery well run business and helpful with anything concerning moving. Can do attitude too! Patrick is fun
Michael CTruck was pretty dirty and bounced around a lot on highway
CHARLES DChristina was fantastic. Very thorough, efficient and pleasant to work with.
Kevin HThe trucks ac wasn’t working which made moving in Florida extra uncomfortable, neither was the transmission to shift gears which made us use more gas than necessary. Also the steering was off making it difficult to drive.
KATELYN CIt was a very good experience. I had to make changes and UHaul was friendly, professional and flexible with me. I would definitely use them again!
DAVID HGreat experience. Staff was great.
Clayton HTrailer had an unbalanced wheel which was unpleasant when traveling 1,300 miles. First trailer hooked up had inoperative lights and had to be switched. Staff was friendly but it took over 80 minutes to get us on our way.
RONALD RGreat frictionless experence
scott FOn the spot professional service. A+
LAURA FMimi the general manager was awesome and very helpful!! Thank you!
DAVID CNot friendly. Job task oriented. Took the trailer off and barely a word. If I had not asked questions, nothing would have been said. Did not appear busy, but waited about 20 minutes for someone to come out and assist me.
douglas mMy door is jacked up. I can't open without help. But the place looks great since I moved in its painted and ins8de was clean. The young guy there is AWESOME!! BAD NEWS I rented climate control and pay climate control and I was told no its not and showed that it says climate and they said but its not so my stuff is in the heat and have to move. I am moving to another haul place. The employees are THE BEST!!
VIRGINIA SMy reservation was changed without me knowing. Its completely unacceptable to change anyones reservation let alone not tell them about it. The employee who supposedly did this was names Emily. I will not be going back to U-haul unless the other rental companies don't have what I need. You cold really mess with someones lives and finances not having moving and towing things available when they have been reserved. And I know I am not the only one this has happened too. Change your internal policy and procedures. Shame on you all. The staff at this location were pleasant enough.
ADRIANNE SDouble charged me for a trailer I returned. When I called to speak to them they were very rude on the phone . Had to call the main uhaul line to initiate a refund.
ADEN KAlthough the equipment was mostly clean and well maintained, the entire floor inside the trailer was covered in a thin layer of dirt and dust. This left some stains on the furniture I was moving. I would hope in the future that the interior of the trailer can be wiped down to ensure it is completely clean.
DANIEL MThank you for the outstanding staff that work at your facility…
CONNIE VThis trailer is well worn but still did the job. The tires are borderline
DAN WEveryone was very helpful during this busy time for us. Thank you!
DANIEL SWe left the location without the trailer lights working. We had to have road side assistance come to our home to fix. Turns out it was just a loose connection.
TERRY DOnly needed the trailer for a one way trip only used equipment for 12 hours but was charged for 2 days? WTH???
BETTY BThe trailer we rented had a bunch of dirt and mulch in it. We had to clean it before we could use it which seems odd since when we checked it back in, we had to take pictures inside and out of it. You would have thought the last user would have had to clean it out or at the very least one of the people behind the desk would have. I didn't think to inspect the inside before I drove it off the lot. Also, the app is not the greatest. Took a couple of tries to go through the check in process and even then, it showed that we were going to be charged double what we expected even though we were returning it over an hour early for a 24hr rental. I assume this is standard operating procedure since there was also a place to dispute this right in the check in process. Ultimately, we didn't get charged extra, but ugg what an ordeal. One last note on the trailer itself, the safety chains were very hard to put on and take off of our car's hitch.
JONATHAN LRepresentatives were extremely helpful and kind. Thank you
DIANE EStaff in this location are absolutely wonderful professionals and carry a true concern in customer satisfaction. I have in past required U-Haul services at this location they stand by exceptional services. Thank you for hiring them,. From a truly satisfied customer.
CONNIE VMr Sharpe did an awesome job of getting my rental trailer quickly and easily. Very friendly and nice.
Donald GI was extremely disappointed with the manager’s attitude during my recent visit. When I arrived, I acknowledged that I was a few minutes late for my appointment. Instead of handling the situation professionally, the manager was immediately rude and dismissive. Without checking the system or offering any assistance, she told me my appointment was canceled. Her tone was unprofessional and made me feel unwelcome. Fortunately, another employee stepped in and kindly took the time to look up my reservation. It turned out that my appointment was still active, and there was no issue. I appreciate the helpfulness of that staff member, but the manager’s behavior was completely unacceptable and left a negative impression. It’s unfortunate that someone in a leadership role would treat customers so poorly. I hope the business addresses this, as no one should be treated that way.
EDMUNDO MGreat place. Thank you for letting me enjoy the AC and for the bottle of water while I waited for my ride.
MICHAEL TThe staff was courteous and professional. Would recommend this center
TRACY MMy install was a little above normal. Install was quoted but the actual time to install was less. I was only charged for the actual time spent to install. You never get a credit, but it was gladly given. Great customer service, pleasant staff.
JEANNE LVery friendly staff. Made me feel quite comfortable. Would definately return!
ROBERT MI didn't actually go to this location the box was dropped off at my new house and I had a wonderful experience using uhaul. I was pleasantly surprised that my things came earlier than expected :)
heather m | Overall ExperienceThe driver who deposited the U-Box on my driveway had amazing skills. Very impressed.
andrew d | Overall ExperienceVery pleased but one of my glass lampshades got broken
marie r | Overall ExperienceThis time i was not at the store but have been there before .
DAVID A | Overall ExperienceThe process was very easy and quick. The staff was very knowledgeable and very accommodating to our needs.
Norma O | Overall ExperienceI didn't have much interaction with this location but everything went smooth
Daniel M | Overall ExperienceGood service.
judy c | Overall ExperienceStore manager Kevin was wonderful! I had Ubox delivered and he covered it and allowed me to pick it up a day early.
jennifer w | Overall Experience