Customer Reviews for U-Haul at Southside & Beach Blvd

Rating:

5.0

You Guys are Awesome ..May. God bless you in the name of Jesus Christ amen

Rating:

2.0

You would think that in 2025 technology would allow for a touch less rental experience. Especially for a seasoned returning customer. No. After setting up the rental online, I arrived at the location where I again had to re-enter my information on a screen in the parking lot. Take a mug shot, take a picture and scan of my drivers licenses and then select another method to be “verified”. Some of the options are a passport, utilities bill or provide a telephone number for a contact so that their agent can call them to confirm who you are. All this while standing in the parking lot. Finally I got the approval and the screen instructed me to go inside to see a clerk for the keys. Returning the truck is no better. 6 pictures, inside the box, around the cab the instrument panel, the parking space number. This is a joke right? I make $60 per hour, by my calculations U Haul owes me money.

Rating:

5.0

Great customer service.

Rating:

3.0

Train, monitor, assist, and review new employees: Apral was not well knowledgeable in attaching the transporter to the rental truck. What should’ve been less time, took twice as long. She thought customers should squeeze out through a tight opening to exit vehicle after I was in my Lexus. Then to after gad to clump through back seat again to drive off transporter for her to set tire belts correctly. Very stressful and confusing. Later and finally was assisted by another employee: who said I did not pay for assistance (not true because GM Lea was to add $20).

Rating:

3.0

Get better at reviewing new employees skills.

Rating:

1.0

Was told we would be reimbursed for gas by one employee and so we filled the tank to half instead of the quarter tank and then we drop off and was told that reimbursement is only for mileage. Keeping your staff informed should be priority!

Rating:

1.0

Moving is already a heavy load and not to have your truck at the time of my convenience is a nightmare will never use u haul or suggest U-Haul to anybody I know.

Rating:

5.0

Even though we had a small issue everything was taken care of and I was given a credit. Turtle called and checked on us twice when he heard about what happened

Rating:

1.0

My reservation was cancelled at the last minute without even informing me. I had a tight deadline and scheduled move which was impacted due to the cancellation of my reservation

Rating:

5.0

More staff

Rating:

1.0

This experience was awful. Beginning to end. And costly.

Rating:

5.0

The check in/out process went smoothly as it should. Every employee I encountered that day was friendly. No complaints, just a solid branch.

Rating:

2.0

This is the 2nd time picking up from this location. My reservation is made but it always takes 30 minutes in the store, it was one check out person.

Rating:

2.0

I set up all online and I still had to go in to get keys. I then had to go back because the moving cloths were not in the vehicle. This set me back 2 houra from whwre my pick up was. I can not tell you how many times I had to stop, reclose passenger door because the door does not stay fully close. 3 lights were on ( engine light, seat belt and the back slide door). I stopped so many times. This set me back again. I requested an extra hour and was charged without my knowledge another day. I could have used that time had I known I would have been charge. I didnt get everything done. What a headache and a horrible service. I never thought I would say this.

Rating:

4.0

Staff was polite, friendly, and everything was handled well. It did seem like they were slightly short staffed, but it looked like there was someone behind the counter being trained, so maybe they are addressing that issue.

Rating:

3.0

Was very slow trying to get my vehicals verified on the computer. Leave some of it up to costumers discretion .

Rating:

5.0

Location got me in and on my way in no time.

Rating:

5.0

This Uhaul location has never disappointed me. I’ve used their service for at least 10 years and always had great service. Thank you all!

Rating:

5.0

Miss.Rose and her staff are the nicest,most caring staff. They are helpful and will go above and beyond to help.

Rating:

3.0

Small area to get in and out but overall friendly. Difficult to tell who worked there as there were no name badges and they wear street clothes.

Rating:

4.0

Provide more customer parking on site.

Rating:

1.0

Worst experience of my life. Was given a truck with no brakes. Almost got in 3 accidents then they want to overcharge you for mileage because evidently my rep did not understand a thing I said. So now I went from a rental that was advertised for $39,95 to paying almost $400 in mileage fees which is a joke because I never left the state and returned the rental when I said I would. Worst experience ever. Ya'll need to retire that moving truck ya'll rented me. That was not professional at all. People could've been in a bad accident because the U-haul location on Beach Blvd. and Southside in Jacksonville Florida is irresponsible.

Rating:

5.0

Keep being AWESOME!! Online reservation worked out PERFECTLY 👌🏾

Rating:

5.0

The staff was amazing

Rating:

3.0

Had to wait in line and then the truck wasn’t even back yet hired movers and got to them late cost me money that I did not have but the movers Ron and Blue were awesome

Rating:

5.0

I have 0 complaints. I came in needing wiring installed for my tow package and Rose took care of me immediately. Everyone that I interacted with was friendly and professional. I am extremely grateful to them.

Rating:

5.0

Everything was excellent - nothing to improve

Rating:

5.0

Great service!

Rating:

5.0

I have used Uhaul many times, even from the same location. I have never been anything but pleased

Rating:

5.0

Very eager to help and friendly.

Rating:

3.0

No dejen depósito porque no lo devuelven

Rating:

4.0

Uhaul has been here long enough to know to have everything documented. Apparently I was supposed to drop the trailer at a location 40 miles away. I dealt with staff at two locations, evening shift and then the next morning shift. Everything moved along smoothly and I still have a uhaul van to drive while my truck is in the repair shop. Thank you Uhaul

Rating:

2.0

Customer Service. Showed up late.

Rating:

4.0

Good return 24 hours. I returned the truck after 5pm

Rating:

5.0

I first went to the location on Merrill road only to find a virtual station instead of a person on duty. Giving me and accurate information and somebody would be on duty. Second I went to the Atlantic boulevard locations. Third I had to go to the third location at Southside. They were excellent but it is extra mileage from time to try and rent the vehicle this is ridiculous yes I have to drive and I consider it very good professional deploying your business is open when it's not or staffed by no one but a computer. You have no respect for your customers time only your profit.

Rating:

3.0

No comment

Rating:

5.0

best covered 5x8 trailer we ever rented. U-haul has always been there and courteous.

Rating:

5.0

Did not realize this location was here and will definitely use them for future moving needs.

Rating:

5.0

None. Thanks

Rating:

4.0

All went well. The truck was pretty well worn out, but it did get the job done. The trailer pulled a little to the right, but again got the job done. All in all a satisfactory experience.

Rating:

3.0

On the website the company asks which insurance policy you would like to use with a price and all that, however at the desk i was never asked about it and I feel they selected the policy for me costing me more than I needed to spend. second upon returning the staff member at the desk was busy on a phone call with a potential client, which isn't an issue except I feel like it was a bit too long, long enough for three other people to walk in the door, and I take the most issue with this because it turns out I needed only to hand them the key leave, if that's the case you might as well have a drop box so as a customer I can get on my way.

Rating:

3.0

Our movers were excellent! They moved everything swiftly and smartly. Especially when the giant bed frame did not fit in the apartment elevator. They managed to lift the bed frame up the stairwell from the first to the second floor. They were excellent for Job number: JB-627C9202/Order Number: 7FB9CE93 However, the rental truck was extremely outdated. It did the job well however the turn radius was very limiting. Luckily the apartment complex has a large parking lot. Also the door seal came off when one of our friends tried to get into the passenger side of the vehicle. All in all it was a durable vehicle that got the job done. However very dated and limiting regarding the turn radius. The location is just too crowded. I do not recommend this location to friends due to the high velocity of traffic as people travel down Southside Blvd. The location is too chaotic. while the business transaction is smooth, it's just quite challenging to maneuver picking up and dropping off the rental truck.

Rating:

5.0

Good service and solution to my request Thanks

Rating:

5.0

They were great. Very helpful and lots of room to drop the trailer.

Rating:

4.0

It was my first time there. The equipment was clean and staff was professional.

Rating:

5.0

Everything was great.

Rating:

5.0

My experience was great! Michael Taylor, Jr is a GREAT leader! He truly deserves to wear that leadership badge. He is patient and VERY knowledgeable of U-Haul and their policies. He's supportive of his fellow co-workers and has an answer to their issues. Quite impressive during a very busy time.

Rating:

3.0

Make sure the ramp is in the truck.

Rating:

5.0

Sales associate at front, Damion was excellent!! Great customer service & very helpful!

Rating:

5.0

More personal on the hitch installation only one employee doing the job it was to much for him in that moment he had three hitch installation

Rating:

5.0

The owner personally saw to it that my experience was great… she handles a LOT of responsibility in a high pressure environment - literally handles EVERYTHING. Pleasure doing business with her running this operation!

Rating:

1.0

Ustedes son unos ladrones

Rating:

2.0

The truck that I reserved was given to someone else. They said they tried to reach out to me, but I'm curious what method they used since I didn't receive any emails, text, or phone calls and I was literally sitting in the parking lot. But no, supposedly the other guy had rented the same truck, and the friend who was helping me hadn't show up yet, so the truck went to the other guy instead of me. When I asked if they had overbooked, they said that they hadn't, but the truck that was assigned as a back-up was an 'Out of State' truck that needed to go somewhere else. They refused to explain why I couldn't use it for a couple hours first and then ship it back out of state. Instead, they changed my reservation to an enormous 26' truck that wouldn't even fit in our driveway. I reserved a smaller truck for a reason and they act like they did me a favor by 'upgrading' to a truck we could barely use at all. When I returned the truck less than 4 hours later, one of the assistants tried to drive off with it before I could even finish the return process verifying the mileage and fuel. This was an unnecessarily bad experience, beginning and ending with this specific location.

Rating:

5.0

Very quick and easy check out process!!