Was told we would be reimbursed for gas by one employee and so we filled the tank to half instead of the quarter tank and then we drop off and was told that reimbursement is only for mileage. Keeping your staff informed should be priority!
JOLIENA BCustomer Reviews for U-Haul at Southside & Beach Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Moving is already a heavy load and not to have your truck at the time of my convenience is a nightmare will never use u haul or suggest U-Haul to anybody I know.
JADA HEven though we had a small issue everything was taken care of and I was given a credit. Turtle called and checked on us twice when he heard about what happened
DOROTHY BMy reservation was cancelled at the last minute without even informing me. I had a tight deadline and scheduled move which was impacted due to the cancellation of my reservation
YOGESH SMore staff
LASHAUNDIA AThis experience was awful. Beginning to end. And costly.
EILEEN TThe check in/out process went smoothly as it should. Every employee I encountered that day was friendly. No complaints, just a solid branch.
ROBERT SThis is the 2nd time picking up from this location. My reservation is made but it always takes 30 minutes in the store, it was one check out person.
DONYALLE JI set up all online and I still had to go in to get keys. I then had to go back because the moving cloths were not in the vehicle. This set me back 2 houra from whwre my pick up was. I can not tell you how many times I had to stop, reclose passenger door because the door does not stay fully close. 3 lights were on ( engine light, seat belt and the back slide door). I stopped so many times. This set me back again. I requested an extra hour and was charged without my knowledge another day. I could have used that time had I known I would have been charge. I didnt get everything done. What a headache and a horrible service. I never thought I would say this.
GLORIA AStaff was polite, friendly, and everything was handled well. It did seem like they were slightly short staffed, but it looked like there was someone behind the counter being trained, so maybe they are addressing that issue.
Walter IWas very slow trying to get my vehicals verified on the computer. Leave some of it up to costumers discretion .
MARSHALL YLocation got me in and on my way in no time.
ANTRONE BThis Uhaul location has never disappointed me. I’ve used their service for at least 10 years and always had great service. Thank you all!
RONALD HMiss.Rose and her staff are the nicest,most caring staff. They are helpful and will go above and beyond to help.
MELISSA PSmall area to get in and out but overall friendly. Difficult to tell who worked there as there were no name badges and they wear street clothes.
MIRANDA BProvide more customer parking on site.
CONNIE DWorst experience of my life. Was given a truck with no brakes. Almost got in 3 accidents then they want to overcharge you for mileage because evidently my rep did not understand a thing I said. So now I went from a rental that was advertised for $39,95 to paying almost $400 in mileage fees which is a joke because I never left the state and returned the rental when I said I would. Worst experience ever. Ya'll need to retire that moving truck ya'll rented me. That was not professional at all. People could've been in a bad accident because the U-haul location on Beach Blvd. and Southside in Jacksonville Florida is irresponsible.
FELIPE SKeep being AWESOME!! Online reservation worked out PERFECTLY 👌🏾
SHAHIDAH BThe staff was amazing
MAID KHad to wait in line and then the truck wasn’t even back yet hired movers and got to them late cost me money that I did not have but the movers Ron and Blue were awesome
COLLEEN LI have 0 complaints. I came in needing wiring installed for my tow package and Rose took care of me immediately. Everyone that I interacted with was friendly and professional. I am extremely grateful to them.
MICHAEL HEverything was excellent - nothing to improve
TRACIE MGreat service!
KATRINA LI have used Uhaul many times, even from the same location. I have never been anything but pleased
MARY HVery eager to help and friendly.
JOHN LNo dejen depósito porque no lo devuelven
DIOSVANY RUhaul has been here long enough to know to have everything documented. Apparently I was supposed to drop the trailer at a location 40 miles away. I dealt with staff at two locations, evening shift and then the next morning shift. Everything moved along smoothly and I still have a uhaul van to drive while my truck is in the repair shop. Thank you Uhaul
GERALD SCustomer Service. Showed up late.
Daniel HGood return 24 hours. I returned the truck after 5pm
Daniel OI first went to the location on Merrill road only to find a virtual station instead of a person on duty. Giving me and accurate information and somebody would be on duty. Second I went to the Atlantic boulevard locations. Third I had to go to the third location at Southside. They were excellent but it is extra mileage from time to try and rent the vehicle this is ridiculous yes I have to drive and I consider it very good professional deploying your business is open when it's not or staffed by no one but a computer. You have no respect for your customers time only your profit.
NANCY SNo comment
BOB Vbest covered 5x8 trailer we ever rented. U-haul has always been there and courteous.
DENNIS ODid not realize this location was here and will definitely use them for future moving needs.
Mark SNone. Thanks
KEVIN WAll went well. The truck was pretty well worn out, but it did get the job done. The trailer pulled a little to the right, but again got the job done. All in all a satisfactory experience.
DAVID LOn the website the company asks which insurance policy you would like to use with a price and all that, however at the desk i was never asked about it and I feel they selected the policy for me costing me more than I needed to spend. second upon returning the staff member at the desk was busy on a phone call with a potential client, which isn't an issue except I feel like it was a bit too long, long enough for three other people to walk in the door, and I take the most issue with this because it turns out I needed only to hand them the key leave, if that's the case you might as well have a drop box so as a customer I can get on my way.
JEREMY VOur movers were excellent! They moved everything swiftly and smartly. Especially when the giant bed frame did not fit in the apartment elevator. They managed to lift the bed frame up the stairwell from the first to the second floor. They were excellent for Job number: JB-627C9202/Order Number: 7FB9CE93 However, the rental truck was extremely outdated. It did the job well however the turn radius was very limiting. Luckily the apartment complex has a large parking lot. Also the door seal came off when one of our friends tried to get into the passenger side of the vehicle. All in all it was a durable vehicle that got the job done. However very dated and limiting regarding the turn radius. The location is just too crowded. I do not recommend this location to friends due to the high velocity of traffic as people travel down Southside Blvd. The location is too chaotic. while the business transaction is smooth, it's just quite challenging to maneuver picking up and dropping off the rental truck.
EVAN SGood service and solution to my request Thanks
nelson hThey were great. Very helpful and lots of room to drop the trailer.
ROBERT CIt was my first time there. The equipment was clean and staff was professional.
GLORIA AEverything was great.
Sung hMy experience was great! Michael Taylor, Jr is a GREAT leader! He truly deserves to wear that leadership badge. He is patient and VERY knowledgeable of U-Haul and their policies. He's supportive of his fellow co-workers and has an answer to their issues. Quite impressive during a very busy time.
LESLIE EMake sure the ramp is in the truck.
Anita RSales associate at front, Damion was excellent!! Great customer service & very helpful!
DENISE MMore personal on the hitch installation only one employee doing the job it was to much for him in that moment he had three hitch installation
ADRIEL FThe owner personally saw to it that my experience was great… she handles a LOT of responsibility in a high pressure environment - literally handles EVERYTHING. Pleasure doing business with her running this operation!
JAY PUstedes son unos ladrones
JULIO LThe truck that I reserved was given to someone else. They said they tried to reach out to me, but I'm curious what method they used since I didn't receive any emails, text, or phone calls and I was literally sitting in the parking lot. But no, supposedly the other guy had rented the same truck, and the friend who was helping me hadn't show up yet, so the truck went to the other guy instead of me. When I asked if they had overbooked, they said that they hadn't, but the truck that was assigned as a back-up was an 'Out of State' truck that needed to go somewhere else. They refused to explain why I couldn't use it for a couple hours first and then ship it back out of state. Instead, they changed my reservation to an enormous 26' truck that wouldn't even fit in our driveway. I reserved a smaller truck for a reason and they act like they did me a favor by 'upgrading' to a truck we could barely use at all. When I returned the truck less than 4 hours later, one of the assistants tried to drive off with it before I could even finish the return process verifying the mileage and fuel. This was an unnecessarily bad experience, beginning and ending with this specific location.
DUANTE BVery quick and easy check out process!!
WENDY SAC was broke in the truck, also had baby roaches running around. I was moved to this location because the original location dis not have my reservation and then when I moved to this location I did not get my truck until an hour and half after the scheduled time.
Ian JI always request this location, have always had a good experience with the staff
DAVID LThe second time going here and they didn’t have the peices ready for inspection don’t recommend this location
noemi mThe process was much improved since the last time I needed a to rent U-HAUL vehicle for a move 5 year ago. Good website, good pre-rental information input, fast, friendly service at the rental counter, clean vehicle in good condition, ready to go, and easy drop off.
ROBERT MRented this trailer on a Sunday. My reservation time was 10am. I arrived to facility at 9:45. I didn’t get the trailer until 11:15. I was still required to return at 4pm even though I paid for 6 hours. The employees did their best to help but were understaffed while U-Haul overbooked the rentals.
Patrick MHaving a staff that can handle reservations in timely manner, I was there at 845am for a9am reservation and was not seen until after 1015am. the 2 staff working the registers were doing their best, but equipment and trucks were not yet checked back in from drop off and the lot was chaotic, there were numerous double bookings and just a disaster, however I recommend it because the other locations in town are even worse. Uhaul, you need to do better and improve your system. Just plain rediculous.
BRIAN MThe truck rental itself was fine but the pick up process was a mess. We waited in line for over an hour to pick up our truck even though we had checked in online. The customer service was good- I didn’t catch her name but she was helpful and trying her best to move quickly but the trucks weren’t checked back in so as someone picked up a rental it had to be checked in before they could check it back out.
Tess C