Great customer service, everything went smooth. I would recommend this U-Haul location.
John DCustomer Reviews for U-Haul at Van Buren
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind and quick service
Keira GI do not remember his name, but your employee was professional, friendly, and knowledgeable. He treated me with respect and was very courteous.
Richard HThere were some debris left on the trailer during pick up.
EDWIN RLower the price.
JODI WI rented this trailer one month ago, and it had the same problem. I told the guy to fix it. It's still a problem. The license plate is hanging by the wires. Night driving just might get us users a fix it ticket even though we don't own it.
EDEN BThe trailer was pretty ratty and dirty, but it worked fine for what I needed. I am satisfied.
PHILLIP DProfessional and knowledgeable
RICHARD Oall great
FLORIN PExcellent service by Mr. Zack and the crew extremely happy with the service and I will definitely be a repeat customers
MASSOUD AFhe only thing I can say us maybe have the bench outside under a shade or something for waiting customers hahaha, other than that all good.
luis mFast easy and smooth deal
DAVID SThe guy was very attentive to everything I needed and a very pleasant experience with good customer service.
BINNUI AThe young man that helped me with the pickup. He was very professional and fairly quick with service. Just wish I knew his name so I could put it in this review.
Raymond LVery easy place to use Great help.
RICK BStraight to the point no hassle in picking up and no hassle dropping off. My work environment.
ESMERALDA FThe workers were great and they stood professional while handling a disrespectful man who walked in looking for a confrontation.
Javier COnly complaint is we were not informed truck did not have under carriage ramp when requesting Dolly. Maybe should have known, but did not.
TERRALYN SProfessional employees and clean equipment
SHADIA AEasy reservation for tow dolly, equipment ready when promised and easier to return. Staff very knowledgeable and professional.
MARK SThere has been improvement this year.
MARTHA MGet the truck by the counter more faster than online even they were super busy at that time.
Gino TBritney was wonderful and went above and beyond
RENEE REverything was great and I will be using you again in month. Thank you for your service and customer girl was great
Sabrina GHave 2 people personal
VICTOR RVery easy goin and got me in and out pretty fast. This is the second time there now and I'll be back next time I need a trailer
ANDREW FNothing, great experience over all.
JUANITA ELittle confused about the return equipment entrance
MARCO MDo your job leaving a bad review on google
JERRY MVery good service but the wait was a bit long
QUIDI LI arrived to a smile. Equipment worked well. No problems at all. This location runs very smooth.
BRIAN PI had the best experience. Staff was knowledgeable and courteous. Vehicle was clean and dependable.
JULIE BThe truck drove a little rough but it did have like 157000 miles on it . But other than that everything was great. Truck was clean, staff was friendly and welcoming and Andrew who helped me had me in and out. I will definitely recommend this location to anyone. Keep up the good work guys !!
SHAILA HThis is my goto location. The staff is always friendly, and care about us as customers. Its nice to come in and be treated like neighbors.
Michael Mgreat customer service
FLORIN PGreat customer service. Thank you.
JOSEPH CNothing
CARMEN NI reserved in advance, got my reservation # and the day of, I was told there was no reservation because the van that I needed was not prepped and then i come to find out that specific location doesn't do overnight pickups, nobody mentioned this to me. My plans got delayed as i had to wait until 7 am to call and get a reservation. Very disappointed.
AIDA Meverything went great . it's the people at this location , they all work out to be an awesome experience .
PAUL DNever had an easier experience running a vehicle. Excellent customer service.
JERRY GStaff is very lazy. Doesn’t acknowledge any one that comes into store. Seems very non chalant when assisting customers. No sense of urgency with certain matters.
CAMERON Wnone all great
FLORIN PThe manager was awesome. Quick, kind, efficient
DANIEL PJust make sure your billing app is up and running for your employees so not have to manually enter all for customer again when pickup rental.
Dwayne OExcellent service, very clean truck
YVONNE QThe van had no front license plate which caused police to harass me.
RAMONE TThe windshield inside the truck needed cleaning.
JEFFREY CAndrew was super attentive to my needs. Great kid
Mario QThe girls at the desk was very helpful.
CAESAR DProfessional Staff, great experience from rental to drop off. Seamless transaction. Would definitely recommend. Thank you. Mike Corona.
MICHAEL CWith my reservation, truck was waiting for me at 7 AM, nice rental experience 👍
Gordon F5 miles before we arrive to return the check engine light came on Also we think it has to do with the transmission
SUSANA ZFast and friendly service!
ERICA F