Customer Reviews for U-Haul at West 7th

Rating:

1.0

It was repeated to bring the vehicle back with a full tank so much that I didn't even remember the quick statement of "if the gas is syphoned off bring it back at whatever level you find it." Called that UHaul locations # immediately upon leaving lot & noticing, but couldn't get through to office so was automatically patched to a larger regional call center. Explained situation about gas level being not full, they comment on gas syphoning, asked should i refill it, and also asked if i should turn around??? The associate assured me that a photo of leaving gas level would be just fine to be able to easily settle up costs upon return, but did not instruct me to not fill up vehicle tank upon return as had been stressed upon pick up. Fast forward, so upon return the counter attendant immediately said they didn't know how to check me out & they would not refund me the gas I put in the tank their vehicles for them. I calmly explained I had called immediately to try to proactively prevent this type of checkout situation and was assured by Uhaul Rep that cost differences would be all easily worked out at check out AND now they are hard lining they will not pay for the gas i provided for their vehicle even though that is how each vehicle is supposed to leave the lot....So by being a good respectful customer the customer gets screwed...not all confidence inducing business practices.

Rating:

3.0

This business made return easy and quick. How3ver uhauls computer program gave me other return location options which would not accept a trailer, only trucks. I ran around town an extra hour because that info was not displayed on their on line system.. two strikes against uhaul on line system.

Rating:

4.0

Friendly staff, wait time was a little long even though it was not very busy. overall positive experience.

Rating:

5.0

This location is Top Notch!!! Clear communication Friendly service Seamless pick up and return.

Rating:

5.0

The wait to get the equipment we previously reserved was at least 20 minutes because only one person was working. You need to have more staff to deal with all the people who come in first thing in the morning. One person can’t do all the office work as well as the field work required. The employee was doing his best and did a great job, but it’s more work than one person can handle.

Rating:

3.0

Have fuel in trucks and explain that you have to put gas in even though it was empty. Confusing policy.

Rating:

5.0

Employees were friendly upon arrival to the location and assisted with my rental needs.

Rating:

4.0

It was fun to drive

Rating:

5.0

Fast & friendly customer service every time, thank you guys! I always recommend to friends & family

Rating:

2.0

Agent at check-in said check gas because they get siphoned but it should be at half a tank. Van was below empty, went back in to try and figure out what to do because the warning light was on and it was beeping that gas was 'extremely low'. He said go to the gas station and just put gas in it and I would be reimbursed. Said I didn't feel comfortable and was worried about running out of fuel. Was given directions to closest gas station. I gave up and left and crossed my fingers that I'd make to the gas station, which I did - I put $40.00 into the tank which got me about half a tank. I finished up my errands and returned the van (no more than 9 miles total of driving). They said I'd only get reimbursed for 1/4 tank of gas - maybe $27.00 dollars when the gas was $40 and still showing at the half tank level. Makes me rethinking begging family for help and wading through familial drama and embarrassment next time I need to move something.

Rating:

5.0

Everything was super easy. When I needed help with the car they were super accommodating. I throughly enjoyed my uhaul experience

Rating:

5.0

Great customer service. Efficient, fast, kind and professional. Made it super easy for both pick up and drop off! Thanks guys!

Rating:

5.0

Staff was friendly and professional.

Rating:

5.0

Great professional service and well maintained seqiupment

Rating:

5.0

Extremely pleasant and helpful staff.

Rating:

5.0

Good customer service.

Rating:

5.0

Great crew. Smart. Super helpful. Very nice

Rating:

3.0

They didn't mark the fuel amount remaining in the tank down correctly (it was flat empty when I drove off the lot) but otherwise they were relatively helpful and the equipment was good.

Rating:

5.0

My experience was perfect. Token Jackson helped me with my equipment rental. Token was very kind and exceptionally professional! Great experience!

Rating:

5.0

Our reserved truck hadn't been turned in yet by previous customer when we arrived. We were given a $50 credit and a different truck so we could complete our move on time, which we greatly appreciated! Thanks for excellent service!

Rating:

5.0

It's the best!! Customer service amazing

Rating:

1.0

Rented me a truck with a broken part on gass tank. Fuel wasn't were it was supposed to be someone broke the tank. Had to buy the part and fix it our self. 2 man crew down hours lost hundreds of dollars.

Rating:

1.0

Maybe check the battery before sending someone out with one from 2019, like you just did to me. Corroded all over, I took pics. Cost me an hour. Was late to pick up my daughter from camp and wrenched my whole day.. You could have avoided this by checking the battery, Imagine if that had gone out as a one-way. You screwed me renting it to me, and I saved your asses because I waited for a tow company to change the battery so when the one -way rental came up this afternoon, at least they were spared this headache. But guess what? My time is valuable too. Also you would not send me in a 20 foot truck that was right there on Thursday when it was convenient for me, because you said it's against policy to send a truck for a local mission that is supposed to a one-way truck. I promised I would bring it in the morning but your manager did not care,. He kept telling me he cared about his job and couldn't do it. This also wasted an hour of my time, forcing me to take a 10-foot truck and not be able to finish the job. I left pissed because I had the 10 foot truck 45 minutes ago, and was told it would be no problem to change. 5 deep in line and then the manager won't help me at all when I get to front. Which is the whole reason I had to rent again Monday. On Monday of course you had a 20-foot truck for me which you checked in. but then said the system wouldn't let you check it out. Every tiem I go here it's 30 minutes in line, trucks checked in but ne keys, or you don't know where they are. Then I was put into a one-way truck, cause I guess that rule only matters for when it's convenient for you. Then instead of getting a gas credit to make up for Thursday that I was offered in the truck that couldn't be rented out, I was given no gas credit, a truck with a bum battery, and you didn't even.bother to out the gas cap back on which I noticed in the morning. Results: I had 2 rentals instead of one About 3 hours if my time wasted. Extra 4 days rent because I couldn't get out of my office space Thursday night Extra 3 hours of labor I had to pay on Monday at a higher rate than Thursday F Minus

Rating:

5.0

I had included a dolly in my rental, it was not in the Uhaul truck and I was not told I needed to load the item myself. I was still charged for the item, even though I included this information in my check out process. I still would rent from this location again as it was easy, clean, safe and convenient and everything I needed for my local move.

Rating:

5.0

Staff was courteous, friendly, & customer service oriented.

Rating:

4.0

Have a great experience picking up and dropping off our Pickup truck rental. Very easy and quick. Thank you.

Rating:

5.0

Great custoer service not only from the young man helping me but from Natalie the manager, inEugene, OR where I picked up the trailer

Rating:

5.0

Great service, the young fellow, Braden, who helped me hooking up the trailer was outstanding and very kind. I felt confident my journey with the u-haul trailer was going to be a safe one.

Rating:

5.0

Token was very helpful, and the process was quick and easy.

Rating:

5.0

Service was excellent!!!!!

Rating:

3.0

The first person didn't seem to know what he was doing, couldn't figure out how to get the person in front of me checked out, and just wasted a lot of time. It was a full hour, with only one person ahead of me (who was at the check out point when I get there) to get a uhaul. I didn't have an hour to spare, so this was a Huge inconvenience for me. The guy the next day was great; knew exactly what he was doing and didn't waste any time while still being friendly and professional. So it evens out.

Rating:

1.0

I can’t even begin to describe how incompetent the ENTIRE experience was for me. I’ll definitely take extra steps to use another rental company next time

Rating:

3.0

I got the trailer I needed same day, which was nice. It was clean and worked well. The customer service is pretty bad though. I was in the office for 8mins before anyone came to help me. 3 employees walked by me in that time and acted like I didn’t exist. I would like to say they were busy but they were just talking outside.

Rating:

5.0

I'm not so sure anything needs improvement. Got a good crew there

Rating:

3.0

The sales rep provided good customer service than I have had on my previous visit. He walked with us and loaded dolly that we requested.

Rating:

4.0

When making the reservation it was selected to a closer center to my home, but got moved to a different location 3 separate times each farther out which would cause me to pay more due to charge per mile. When asking about a possibility of a discount due to the changes. The person that I assume was the lead or manager was disrespectful and stated that I was lucky I was even getting a truck if not I would have to drive an hour away to get a truck. And driving by other center closer to my places had little to no traffic of people coming and going and a lot of trucks just park.

Rating:

3.0

We would’ve appreciated more information and help from staff that were present. I was left to research some things on my own.

Rating:

5.0

Excellent customer service. Prompt and helpful.

Rating:

5.0

Truck was absolutely the worst..had 100,000 miles on it and it ran poorly ..fortunately my use for the truck was only a few miles

Rating:

2.0

The woman at the front desk had her McDonald's lunch in front of her and couldn't get the computer to work. So she ran my card, then took my card and typed it in (saying the computer wouldn't work), then when I saw the computer had responded, it left open my charge and account, without my signature being used. Overall, it just seemed super sloppy and reckless, and with my CC information being floated around carelessly. Now I feel like I need to keep checking my card to make sure there wasn't any fraudulent use. Also, the area where the truck was kept was really sketchy, with the fence cut open directly behind the truck, and the gas cap hanging off of it. The clerk said I should check the gas levels, because of rampant siphoning of the trucks. It just wasn't a good user experience from top to bottom. And the truck had difficulty starting.

Rating:

4.0

Love the geographic location, but the lot is small and difficult to maneuver through. Bigger lot would be awesome.

Rating:

5.0

This was such a big brain rental! Thank you for allowing me to make excellent use of my free will. My four kids had a blast sleeping in hammocks in the back while we camped. You guys are awesome!

Rating:

5.0

Very efficient, quick and orderly drop off. Made the return process super easy!

Rating:

5.0

Exterior of van needed a wash. Otherwise everything was fine: Interior clean enough. Equipment was in good working order. Prompt helpful checkout and checkin.

Rating:

5.0

The only recommendation I would have is it is difficult to enter the location from the busy road, especially if multiple vehicles are returned simultaneously. I'm sure that is a very difficult logistical change to accomplish.

Rating:

1.0

Long hair guy extremely rude. Put my strap on passenger tire. Theee hours up the road it was off. Yet the new kid his tire strap stayed on. Long hair guy treats disabled people horrible. Still waiting for a regional manager to call me back. Been 5 days since I’ve called and needed someone to talk to. Never recommend this location. Dirty on cell phones. Hate their job.

Rating:

5.0

Check out and check in went smooth. Just a quick local move, I would rent here again. Staff were friendly and there were no issues.

Rating:

4.0

It was my first time using the app and online services at U-Haul. The app at first was a little cumbersome I'm not going to lie but I got the hang of it was able to take the photos that were required and complete the transaction when I returned my vehicle the only problem is I had to get help from the desk to get started. Perhaps somehow and I don't know how improving the app to be more user friendly. Overall my experience with the u-haul yet U-Haul app and the customer service during this rental period was was above average even excellent in some moments thank you

Rating:

5.0

Rental went smoothly. Very professional staff member got me out with a van in very little time. Return experience was also fast and easy.

Rating:

2.0

While the one guy was answering long phone calls, and had two people waiting, the General Manager wandered in to let him know she was leaving on an errand. The price was double what I had been quoted via the website, so figured it was just a deposit. It was not you just didn't tell me the mileage charge. $19.95 in town turned into $70 for 3 hours and a trip across town. It took 20 minutes to even be able to talk to the guy to claim my reservation. Then there's so much red tape, and I wasn't told there was a text check in component so missed that. Then I was blocked in and had to wait for that 1 guy who by then had a line of 4 people to go move stuff. What a joke of management. The clerk was doing the best he could but was not being set up to succeed.

Rating:

5.0

The employee was what made this location special. His great attitude, helpfulness and thoughtful explanations made dealing with UHual an outstanding experience.

Rating:

4.0

The truck smell like urine and i was unable to move my couch

Rating:

1.0

When I picked the truck up, key was supposed to be in the lock box for self pickup and it was not, so I had to wait to be helped inside. Had ordered packing blankets and they had none in the bags, so was told to just grab some. Did have assistance from one of the staff carrying them to the truck. As I was getting in the truck, staff member informed me that I’d better get gas, and at the closest location (711) as the truck was on empty. The gas gage was literally under the ‘E’ but made it to the station. Don’t appreciate picking up a truck that has zero gas and being forced to do that immediately. Not knowing how much to put in, I ended up putting in to much and returning the truck with about a quarter tank. The trucks should be maintained better and not be provided to clients empty - at least go put something in, if the last client returned in that condition.

Rating:

2.0

Staff were friendly and addressed my concerns regarding my rental.

Rating:

3.0

Ok this location is in an area where cross traffic meets from two busy street , also the lot is small and over crowded with uhaul equipment. Didn't feel safe driving to and from this location.

Rating:

4.0

I never received an email receipt…

Rating:

5.0

Drop off with Token was great. He was extremely helpful

Rating:

5.0

It’s always smooth and she’s so awesome!

Rating:

1.0

The girl at the register clearly didn’t want to be there and was not shy about showing it. I don’t think she ever made eye contact with me. The guy who hooked up the trailer asked me if he was “supposed to help me hook it up or what?” I assumed you guys had to hook it up to make sure it was done correctly and the brake lights and indicators worked. It was probably the least welcome I’ve ever felt at a U-Haul rental.

Rating:

5.0

Quick and easy

Rating:

5.0

Thank you!!

Rating:

5.0

Excellent

Rating:

3.0

They had to send us to another location where our dolly had to be repaired.

Rating:

5.0

surprised that the operating manual for the truck was missing. had to figure out how to program bluetooth and where all the controls are

Rating:

5.0

We'll i made a reservation. On line cause no one answered the phone .but I didn't have one when I walked in however we the girl at the counter was very nice and got me a truck.. so over all great experience.

Rating:

1.0

My first recommendation would be to put up a chain-link fence around the entire facility as it’s located in the bad part of town, the first truck we were assigned to was missing the bolts on the catalytic converter so it was not an option, the second truck that we got was filthy. Dirty could barely see through the windshield, there was a crack pipe a gas can feces on the passenger side on the ground not to mention the gas was siphoned out of the vehicle the night before, so the truck was on empty, the employees at this yard did not want to fill it up, clean it or nothing, it was all left up to us if we wanted the truck! very unprofessional!! shameful U-Haul you used to be much better than this!!!

Rating:

4.0

Needs more parking. I like this location for it's people

Rating:

5.0

Everything was pro all the way Good Job U-Haul!

Rating:

4.0

GO Uhaul!

Rating:

5.0

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Rating:

5.0

We used the U-Boxes, they worked great and will use them again if the need arrives.

Rating:

5.0

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Rating:

3.0

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Rating:

4.0

Everything was great, but I really do dislike surveys.

Rating:

4.0

Friendly and professional. Thx again!

Rating:

5.0

Perfectly happy with everything!

Rating:

4.0

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Rating:

5.0

👍🏻

Rating:

5.0

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

Rating:

4.0

We had a great experience. Staff is very friendly and helpful. thank you

Rating:

5.0

Kathy was very helpful and great to work with. Thank you.

Rating:

5.0

The people were very professional and very helpful during the whole process.

Rating:

5.0

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Rating:

5.0

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

Rating:

5.0

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

Rating:

1.0

Terrible will never rent storage space again.

Rating:

5.0

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rating:

5.0

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Rating:

1.0

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Rating:

1.0

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rating:

5.0

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rating:

5.0

Kathy was very helpful in getting us access to our u- boxes in storage.

Rating:

5.0

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rating:

5.0

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Rating:

5.0

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Rating:

4.0

I Love you have gender equality operators!

Rating:

5.0

Very friendly and efficient staff.

Rating:

5.0

Love the lady who delivered the ubox and picked it up! Great experience all around!

Rating:

5.0

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Rating:

5.0

Very friendly and professional. Made moving a piece of cake.

Rating:

5.0

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Rating:

5.0

Great service

Rating:

5.0

Thank you for an excellent experience!

Rating:

5.0

Delivered our uhaul box early and were nothing but kind about it.

Rating:

5.0

It was a good experience