Customer Reviews for U-Haul at West 7th

Rating:

5.0

Matt was extremely helpful and went out his way to help me.

Rating:

5.0

Easy pick up and great service, and easy drop off thank you Token great service at drop off

Rating:

5.0

Reps were fantastic. Vehicle we got ran, however the lock was clearly already cut and was worthless. The fan in the vehicle did not work. Mobile checkout failed as it would not let me upload photos of the vehicle. If the guys at the location were not fantastic, I would have been quite displeased.

Rating:

5.0

Jeff is excellent!!!

Rating:

5.0

Me and my family always rent from the West 7th UHual in Eugene, Oregon for all our moving needs. They are always friendly and get us in and out quickly. Thank you.

Rating:

5.0

No review, just dropped off truck at night.

Rating:

4.0

Speed up the drive out and drive in experiences.

Rating:

5.0

Friendly and helpful staff. They did not have the size truck we rented but gave us options and made it easy for us to

Rating:

4.0

Was mostly a smooth experience. No problem with the vehicle or the dolly. The only issue I had was when I wasn't told that I would be getting a text from you guys saying that I needed to take a photo of the back of the vehicle before leaving the lot. Since I didn't know, I left the lot without doing that and got frustrated once I saw that text.

Rating:

5.0

Token was the man! Very helpful and genuine, which made my experience at Uhaul a very easy and enjoyable one!

Rating:

2.0

When I arrived I waited by my self then almost left. When I got help I was given a truck on E orange light on. He said to go strait to the gas station. He said they have people steal there gas every night.

Rating:

5.0

The girl working was super friendly, extremely efficient and made the entire process effortless. Thank you!

Rating:

5.0

This was a great place to rent a trailer from. Had me hooked up and ready to go within a few minutes after my reservation and when I came back, I was able to unload just as fast and be on my way

Rating:

3.0

Since it’s not possible to park your car here you have to be willing to Uber which not everyone wants to do.

Rating:

5.0

Good service on both ends of our one way rental.

Rating:

3.0

The truck as clean however it is "well used", the doors are sprung and hard to close, the end of the loading deck has been damaged making it hard to lock the freight door. The suspension system allows a lot of sway. The "environmental indicator" to help you get the best MPG stays in the red zone even when the engine is idling.

Rating:

5.0

Despite a fuel issue (at no fault of Uhaul), we were treated with professionalism, respect, and they made it right. Thank you!

Rating:

5.0

Easy, helpful, excellent van. Perfect for my needs.

Rating:

1.0

The GM was very disrespectful. When I arrived there was no body around I went inside out side all over called the located. Still nothing. Then she came out and when very unpleasant and it smelled strongly of marijuanna

Rating:

5.0

Super helpful and friendly.the gentleman that started my rental was great. Can’t remember his name. Something like “truth” maybe?

Rating:

5.0

The fella was very polite,kind, & knowledgeable.

Rating:

5.0

Token was our U-Haul rep and he was amazing!!! He was helpful, friendly, knew his stuff and was so sweet to our kiddo. Can’t recommend enough!

Rating:

5.0

very good person running it.

Rating:

5.0

Your team member Anthony was great to work with! Very efficient, informative and processed the rental quickly.

Rating:

5.0

Nice management

Rating:

3.0

Was supposed to have 3/8 gas when returned, tank was at 1/2. We were charged $6.95. Concerned about double standard with U-Haul and feel we should be credited $7.95 plus the bed was clean, windows were cleaned and want the $25 credit adv inside truck. Thanks

Rating:

5.0

Very helpful and polite staff

Rating:

5.0

Staff provided excellent customer service.

Rating:

5.0

A shout-out to U-Haul employee Token J, who was so helpful and kind after our long day of moving furniture up a flight of stairs.

Rating:

5.0

I would say hands down the best team in Eugene l, they go above and beyond for their clients. 10/10.. 5 🌟 🌟🌟🌟🌟🌟

Rating:

4.0

The only problem with the truck was that the gas tank was almost empty. When, picking up the truck, I think they should tell you this so that you are aware and can stop at the nearest gas station to fill up. Moving is very stressful and running out of gas is would only add to that stress.

Rating:

5.0

First time renter and it was awesome. I'll definitely do it again.

Rating:

5.0

Token made our experience welcoming and provided great customer service

Rating:

5.0

Nothing. At your storage facility, I had a car accident outside with no damage to your facility but a lot to my car. It was after hour. I was looking for the office. Your people were the soul of kindness and assistance, making sure both the dog and I were uninjured, giving me water, helping me charge my phone. It took 4 and a half hours to get my car out to tow. Can't thank your people enough. They represented your company well.

Rating:

5.0

Great customer service! Employees were kind and helpful!

Rating:

5.0

Everything was perfect. Very happy with the experience and employees.

Rating:

5.0

Processing the reservation was glitchy. The counter service was excellent both in completing the trailer pickup and later when calling the contact phone number, changing the destination drop off. Email and text notifications and reminders worked well to make the rental an excellent experience overall.

Rating:

5.0

The owner of this place and his crew are freaking awesome. Why go anywhere else

Rating:

5.0

Token J was extremely helpful and kind, would recommend going here to anyone I know.

Rating:

5.0

We reserved a unit for one-way rental at another Eugene site, they were not open at designated time. We were taking time off work to clear out and move mother's apartment belongings 3 hours south, so stressful for outlet not to be open at designated. Moving mother from hospice care to live the rest of her time with us in Talent, OR. Anyway, we called 7th street outlet and the staff there were real pros, picked up the rez details seamlessly and had us on the road in under 10 minutes. Vehicle was a lot cleaner than I expected, thank you. Last note, renter at original site contacted us to let us know reason he was not available was because his father had passed the night before. We appreciated the follow-up communication. Check-in at Ashland was very easy, as well. All-around, very impressed with our U-Haul experience in this difficult time for us. Thank you!!

Rating:

5.0

The assistant manager was great to work with thanks ,

Rating:

5.0

The staff were very friendly and excellent help. I’m very satisfied.

Rating:

1.0

The UHaul was siphoned the night before and we had to fill up an empty gas tank for $125.00. We then drove the UHaul to Portland and I got a mild case of carbon monoxide poisoning from fumes coming from the truck. I had to go to Urgent Care for $100 due to the fumes leak. When I called the Uhaul location to report the carbon monoxide poisoning, they did not seem concerned and told me to call customer service to report it. I am worried about the next driver using the vehicle. I would like to be reimbursed for gas & my Urgent Care visit.

Rating:

2.0

Token was the rudest person I've met. Didn't even greet us, practically threw the keys at us & didn't even tell us that we needed to take photos/use the link to show the condition. The truck was also in terrible condition- the driver seatbelt did not register that it was hooked in so beat for the first 15 minutes of every single drive. There's also a whistle that whistled the entire trip. The door seal also fell completely off every time we opened the door.

Rating:

3.0

Location appeared to be a sort of run-down. I would not call it inviting. Did not interact with personnel, but also did not require assistance.

Rating:

5.0

I was over charged 22 dollars and some change after the 75 dollars was taken out why was that I would like a refund for that 22 back please

Rating:

5.0

The customer service was very good. I always use U-haul on W 7th in Eugene Oregon. The truck that I used was very easy to drive and it ran terrific. No issues at all

Rating:

5.0

great customer service

Rating:

5.0

Token did a great job getting us set up. He was a pleasure to work with. Keep up the good work!

Rating:

5.0

Not much if anything at this store. My go to.

Rating:

5.0

Miscommunication in Portland led to confusion when I dropped off in Eugene. Token was understanding and rectified the situation. Awesome dude.

Rating:

5.0

It was difficult getting through on the telephone

Rating:

1.0

The manger was awful. I pulled up in the U-Haul to pick up a trail to tow my car. The manager came up, as soon as I told her I need to leave the truck to pick up my car at the airport, she started screaming at me that I couldn’t leave the U-Haul there. I had no idea that I was not allowed to leave it there when I rented the trailer. She was extremely rude and unnecessarily aggressive. I was moving, and had flown out of Eugene, needed to tow my car back to Bandon. Then when I brought my car back, I needed to leave it for 2 minutes so I could get the U-Haul so they could hook up the trailer and put the car on the trailer. Again, I was approached aggressively and with attitude. This location is surrounded by three lanes of busy traffic, customers have to park and cross all three lanes to get to the location. This information needs to be disclosed when making the reservation. The staff needs to be trained in their approach forwards customers. I don’t live in Eugene, I didn’t know they didn’t have any parking at that location. It was dangerous to cross that street. I will never rent from that location again.

Rating:

3.0

We were told to pick up at a different location. When we got to the pick up location, the guy told us they U-haul tells people the wrong location to pick up all the time. He did not have any trailers like the one we ordered.

Rating:

3.0

It’s was mostly good, U-Haul was on E (no gas) upon pick up, bank held a lot more funds than expected- very busy with college move ins so staff seemed under pressure. It took a lot of extra time to get gas in the car and check out which cut into moving window by about an hour.

Rating:

1.0

Not charge customers for not folding blankets!

Rating:

4.0

Help loading car onto car dolly. My car experienced damage while traveling on the dolly

Rating:

5.0

Everything was pro all the way Good Job U-Haul!

Rating:

4.0

GO Uhaul!

Rating:

5.0

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Rating:

5.0

We used the U-Boxes, they worked great and will use them again if the need arrives.

Rating:

5.0

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Rating:

3.0

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Rating:

4.0

Everything was great, but I really do dislike surveys.

Rating:

4.0

Friendly and professional. Thx again!

Rating:

5.0

Perfectly happy with everything!

Rating:

4.0

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Rating:

5.0

👍🏻

Rating:

5.0

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

Rating:

4.0

We had a great experience. Staff is very friendly and helpful. thank you

Rating:

5.0

Kathy was very helpful and great to work with. Thank you.

Rating:

5.0

The people were very professional and very helpful during the whole process.

Rating:

5.0

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Rating:

5.0

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

Rating:

5.0

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

Rating:

1.0

Terrible will never rent storage space again.

Rating:

5.0

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rating:

5.0

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Rating:

1.0

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Rating:

1.0

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rating:

5.0

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rating:

5.0

Kathy was very helpful in getting us access to our u- boxes in storage.

Rating:

5.0

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rating:

5.0

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Rating:

5.0

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Rating:

4.0

I Love you have gender equality operators!

Rating:

5.0

Very friendly and efficient staff.

Rating:

5.0

Love the lady who delivered the ubox and picked it up! Great experience all around!

Rating:

5.0

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Rating:

5.0

Very friendly and professional. Made moving a piece of cake.

Rating:

5.0

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Rating:

5.0

Great service

Rating:

5.0

Thank you for an excellent experience!

Rating:

5.0

Delivered our uhaul box early and were nothing but kind about it.

Rating:

5.0

It was a good experience