Customer Reviews for U-Haul at West 7th

Rating:

5.0

Token is a great operator!!

Rating:

5.0

Staff were very friendly and helpful

Rating:

5.0

Every thing went exceptionally smooth and employees were very knowledgeable.

Rating:

4.0

The lot is tight and congested but it works

Rating:

5.0

The customer service personnel (Tomen Jackson) was very supportive and helpful, thank you

Rating:

1.0

Will never use this location again

Rating:

5.0

Token was friendly and helpful, really appreciate working with a great team

Rating:

5.0

I rented a car dolly. It was quick and easy picking up and dropping off. The customer service from Token was great.

Rating:

5.0

This is my second time renting from the 7th street location and both times have been excellent!! Staff is extremely friendly, knowledgeable and helpful. Both times I reserved my U-Haul online beforehand which makes it quick and easy to pick up the truck. Drop off has also been quick and easy with this excellent staff here at this location. No complaints!!!

Rating:

3.0

I was promised a $45 credit because I received the truck with a 1/16 tank of gas and returned it with a 1/4 tank of gas. My final receipt did not include that credit.

Rating:

3.0

trailer lights quit working and then start working again

Rating:

1.0

I was harassed and screamed at because I wanted to do a walk-around of my rental vehicle and record fuel and mileage before I returned the equipment. The attendant then started screaming at me and demanded I take my piece of shit vehicle and leave his lot for being difficult. I video recorded the whole interaction after he told me i was being difficult for wanting to verify my information. He then proceeded to leave my vehicle blocked in and made my son and I feel unsafe, so we exited the lot over a patch of grass and over the curb. I will be going to corporate, if this doesn't make it there. This video would look great on my social media account if something is not done! I do marketing for small businesses, and THAT is not how you treat a paying customer!

Rating:

2.0

The workers need to do better... I returned the trailer the same day I rented it and got a call a couple days later asking when I was bringing it back. Witch I had already taken it back but the workers didn't scan it in like they should have. two different workers told me they would do it.

Rating:

5.0

Nothing! The service was excellent and the dealer was very personable and helpful. I had had a bad experience with a UHaul rental years ago and swore I would never use UHaul again. My experience today was so good that I will recommend UHaul and this particular location to friends.

Rating:

5.0

Great folks!

Rating:

4.0

I had a pretty easy time, I only had an issue with finding it but once it was found it went smooth. I got amazing help from a staff member named Token on the name tag:)

Rating:

3.0

My experience was positive; I will rent a truck from this location in the future. My experience returning the vehicle was especially positive; Token (sp?) was great, and made the experience very positive.

Rating:

5.0

People at both locations very friendly and helpful. Young boy in Eugene was trying to keep up with volume of customers there. He was tall with dark hair.

Rating:

5.0

So convenient! Great price for the long rental time

Rating:

4.0

Token and the other associates at the location were very helpful, clear and professional. Shannon at your central phone reservation center was not. The location on west 7th is extremely busy and in dire need of more staff.

Rating:

4.0

More parking would be great

Rating:

5.0

Staff was incredibly helpful and very friendly. I had to swap out vehicles and Robert was a huge help both in getting vehicles swapped, and getting items moved from one truck to the other. Highly recommended location.

Rating:

3.0

When someone orders dollys, blankets, etc make sure they are in the truck! I ordered a furniture dolly only to find it missing when I went to use it. Even though I called to report this, I was still charged!

Rating:

5.0

The team there was fantastic.

Rating:

1.0

The rental van that I received had 45 miles left on it, and I returned it with almost a half of tank of gas and they charged me 6 dollars more when I returned it. I should not have been charged more for returning the rental with more gas than when I got it.

Rating:

1.0

I rented a 10 foot truck to transport a sofa bed roughly 2 miles round trip from a nearby storage locker to St Vincent Donation center around the corner from the U-Haul location. . (U-Haul location at 2150 W 7th in Eugene to Big Y storage at 90 N Highway 99 and then St Vincent donation Center at 888 Garfield and then back to the U-Haul location at 1083 Highway 99). Google maps estimates the total mileage for this trip was 2.2 Miles. I was told that the gas gauge was approximately at “half” and my $41 rental fee would include coverage for the first 5 miles. When I got into the truck I noticed the gas gauge was between 1/4 and 1/2. I was surprised to find the U-haul location collected not only the $41 originally estimated but also an additional $5 apparently because I did not drive an extra 3 miles to top off the gas gauge to 1/2.

Rating:

2.0

We were told to park the trailer in a spot and we would get emailed a receipt. We dropped the trailer off at 130 ish in the afternoon the location was a little busy. We parked the trailer where instructed and after talking to 2 different employees (one was friendly offering to help us move the trailer and the othwr seemed stressed and angry) were told we were good to go. Come the next morning we get an after hours drop off charge. Now we were able to get it refunded it was still an extra hassle that should have easily been avoided.

Rating:

5.0

My only thoughts are: -getting locking gas caps to stop people from stealing your fuel :-) -the driver's side mirror had no tension and could not maintain a position. We used duct tape to hold it but it should be looked at. Overall it was a great experience. Thank you.

Rating:

4.0

Super busy location. I had to call U-Haul to get an email confirmation of my return.

Rating:

5.0

The service at this U-Haul location is first rate. Renting a truck was quick and easy. No need to change anything!

Rating:

2.0

Pickup was fine but I was assisted by a new worker who added extra optional things to my order. I didn’t worry too much about it so it was whatever. Returning was poor though. Guy didn’t help trying to unload and we ended up getting a flat tire from barely stepping on a tow coupling that was not fully in the parking spot, so it was protruding a little too much. The guy said they had no jacks to lend us so we had to wait for someone to bring us a jack we could use. Don’t know if it’s true that y’all didn’t have any jacks because y’all literally rent out trucks. Like, do any of the trucks not come with jacks? Anyways, waited and finally installed our spare. Told the guy if I needed to checkout on the app since the app was trying to charge me again and since I’ve already paid, I didn’t wanna get double charged. He said “don’t worry about it, I’ll mark it as returned on my phone and make sure you won’t get double charged” so I left. Bro did not marked it as returned so I had to go back the next day before the time I rented it out ran out. Don’t know the name of the guy but he was a shorter, black hair, black bearded man. Most unhelpful person ever.

Rating:

3.0

There’s no parking. Having to cross that busy hwy to park over at Dutch brother parking lot is not safe

Rating:

5.0

This is my neighborhood Uhaul spot that is always satisfies. Easy in easy out. Nice people.

Rating:

5.0

When I move, I use U Haul. Thank you for the service you provide.

Rating:

5.0

Token was awesome in person! And Erica was great on the phone!

Rating:

3.0

I was charger an after hours fee for no reason. No one could tell me why either.

Rating:

5.0

Token Jackson kicked ass and made this process simple and straightforward. Would highly recommend him.

Rating:

4.0

No complaints! Checking in and out was efficient, and Roger was great.

Rating:

4.0

It was difficult to get the key out of box 1 due to worn letters on the lock.

Rating:

3.0

The website could have been more helpful.I chose a U-Haul location but when I picked the vehicle I wanted the location automatically changed and I didn’t notice. So I started the day by going to the wrong location. I didn’t know that pickups weren’t available in all locations. When I returned the truck it had been swept and hosed down but not well enough. So I went to a car wash about a mile away. This was fair enough but it would have been nice if they offered the use of their hose. I was exhausted and it just took another half hour. Stopping to refill the gas is another inconvenience. I never understood why this can’t be added to the mileage charge. It just doesn’t seem like it’s set up for the customer’s convenience. The prices are better than the competition and the staff is fine. I just wouldn’t recommend renting a truck. Next time I’ll be exploring ways to have dirt and bark delivered.

Rating:

5.0

We got a fair amount of water in the trailer on the wet drive to Wilsonville. Not sure how it was getting in.

Rating:

5.0

T Jackson (i think that was his name? Trevor? Elderly fellow, dope beard, foot in a boot) was the helpful bloke who we dropped the truck off with. He was super friendly and helpful with the directions about what we needed to do for the return. 10/10. Also, the truck was clean, just had a cracked mirror and missing knob. Jackson said they had ordered replacements and made sure we knew we were not going to be charged for those previously known issues.

Rating:

5.0

The manager on duty was helpful and courteous.

Rating:

5.0

Helpful, supportive staff at both pick up and drop off. The van was clean, ran great, and carried everything I needed to move.

Rating:

2.0

There is no parking on site, you must cross a busy street to access a parking lot. There has been at least two occasions where the gas in the vehicle was so low it was touch and go to get to the gas station that is only a few blocks away.

Rating:

5.0

easiest move I ever made with the Uhaul trailer. Thank You!

Rating:

4.0

Inside was dirty like no one had actually wiped anything down in years, only dusted

Rating:

3.0

Clean well lit nice staff and property was organized

Rating:

5.0

I am a frequent customer and I always get great service from the staff at this location.

Rating:

5.0

Quick, friendly, efficient and easy drop off of my U-Haul trailer

Rating:

1.0

If there's something about a truck that a person who is driving it should know, perhaps you could TELL THEM in advance so they don't waste 2+ hours waiting for a mechanic just to learn it's a stupid thing with the truck, not a malfunction. The rude "child" (young woman) in the office has the personality of a small soap dish and an IQ to match. She was unpleasant when I called for help and very unfriendly to work with. The man who was there when I finally was able to return the truck was awesome, kind and very helpful (name of "Toker"). It's just delightful to know that U-Haul is still a pain in the arse after all these many years. I have yet in my 68 years to have an altogether great experience with U-Haul. They are like a necessary evil one cannot avoid. UGH!

Rating:

5.0

Token (the “owner”) was kind and efficient. The wait was long because he was the only person on duty. Other than the wait, I was happy with the service.

Rating:

3.0

The attendant was polite and everything but U HAUL did not come close to any customer service when the attendant forgot the dolly i had rented and we had just drove 150 to Springfield, then had to drive all the way to this location to get the size required for our move, which =was not close to the moving location.They said they would take care of the situation for us but in the end it was too bad drive your UHAUL ALL the way back and pick it up!!! I had hired workers for one hour here local to load it for me and it had already taken so long to go pick up the truck, I had to pay double what I was wanting to pay for help.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

The man that was there taking care of business, Token , not sure of the name was great. Fast and to the point. Thank you for the service.

Rating:

5.0

The building is very cramped for the number of people coming and going. Maybe have some kind of clear marked path for people coming in and going out.

Rating:

5.0

Excellent service!

Rating:

4.0

The truck was like a driving a tank - it needs a front end alignment, the drivers side lock looks like someone tried to break in and force the lock open prior to my use - so the key was difficult to use to unlock the door. The staff are wonderful, very kind and helpful. Love the location but did not like the truck at all.

Rating:

1.0

Roger was very condescending and rude upon my returning the rental cargo van. I had accidentally filled the tank 1 click (1/12) above the 3/4 tank mark I left with when I rented the truck. So when I returned it I asked if I could get a few dollars credit off my total bill. He said no. I asked why and title him that one time prior when I rented from the Franklin Blvd location they credited me. He said they have no way to do that. I asked ”Are you sure? Because Franklin Blvd location did it once for me when that happened. Then he raised his voice and said “Well nobody asked you to fill it up extra!” I said, “I didn’t do it on purpose! It was an accident.” Long story short I said “Well you don’t have to be rude about it.” He said “Wrll you keep going in and on about it.” I said to him “I keep going on about it because I had to ask you multiple times if you could do me this favor and you didn’t reply at all. Not one word. For all I knew you didn’t hear me.” He said “I’m not being rude you are.” I said no sir. Negative. He mumbled some other things. I finally said let’s just complete the transaction and I’ll be on my way (I was waiting for a paper receipt which he was having issues printing out. He finally gave me my receipt and I left. But I feel he was extremely rude in how he handled the entire request. Not professional. I am a frequent renter of cargo vans and equipment from UHaul over the past 2 years and will continue to be because it’s for my business I rent the equipment each time. Not that that makes me special. But I don’t need to be condescended to and scolded saying “Nobody asked you to over fill the tank.” As if I’m some petulant child acting up. That was rally an over the top reaction by Roger. He finally did apologize (kind of) but had a sneer on his face when he said it so I didn’t really Take his apology too seriously. I just feel he could have been a lot more professional. He could have answered me the first time I asked and I wouldn’t have had to repeat the request. He could have been professional but chose to be rude about it. I was kind of shocked actually. There was no reason to escalate things on me simply for asking that request. He could have just said “I’m sorry but as much as we would like to we can’t.” Or something to that effect. But to berate me and say “Nobody asked you to overfill the tank.” That was really rude. I’ve never had a UHaul employee at other locations tr at me rude like that. And i rent equipment multiple times a month and year each business year. Maybe Roger needs some interpersonal people skills training. Just a thought. I will keep renting from UHaul but will probably avoid the W. 7th location in the future if Roger is working when I have to rent the equipment. Which is a shame. It shouldn’t have to be like this. No excuse for not being professional.

Rating:

5.0

Token was excellent. Great to see someone with pride in his work.

Rating:

4.0

Pickup truck rentals were once available at 18th and Willamette in Eugene tho- now are only available at 7th in West Eugene. Is there a chance that pickups can once again be moved to 18th/Willamette? Thanx!

Rating:

5.0

Nothing great experience

Rating:

5.0

Your customer service is top notch at this location. Every time I come there you guys make it a easy experience, I really appreciate that. Very kind people that work there. Very helpful all around. Thank you guys for the great service.

Rating:

5.0

everything worked great. Token J got me going out fast with a perfect vehicle and on return he was just as efficient. and helped me with a tip on nearby hardware stores. This was my best uhaul experience in many. thanks

Rating:

4.0

The van I wanted to rent was out of gas. Why can’t they be be refilled?

Rating:

5.0

Everything was pro all the way Good Job U-Haul!

Rating:

4.0

GO Uhaul!

Rating:

5.0

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Rating:

5.0

We used the U-Boxes, they worked great and will use them again if the need arrives.

Rating:

5.0

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Rating:

3.0

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Rating:

4.0

Everything was great, but I really do dislike surveys.

Rating:

4.0

Friendly and professional. Thx again!

Rating:

5.0

Perfectly happy with everything!

Rating:

4.0

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Rating:

5.0

👍🏻

Rating:

5.0

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

Rating:

4.0

We had a great experience. Staff is very friendly and helpful. thank you

Rating:

5.0

Kathy was very helpful and great to work with. Thank you.

Rating:

5.0

The people were very professional and very helpful during the whole process.

Rating:

5.0

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Rating:

5.0

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

Rating:

5.0

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

Rating:

1.0

Terrible will never rent storage space again.

Rating:

5.0

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rating:

5.0

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Rating:

1.0

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Rating:

1.0

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rating:

5.0

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rating:

5.0

Kathy was very helpful in getting us access to our u- boxes in storage.

Rating:

5.0

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rating:

5.0

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Rating:

5.0

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Rating:

4.0

I Love you have gender equality operators!

Rating:

5.0

Very friendly and efficient staff.

Rating:

5.0

Love the lady who delivered the ubox and picked it up! Great experience all around!

Rating:

5.0

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Rating:

5.0

Very friendly and professional. Made moving a piece of cake.

Rating:

5.0

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Rating:

5.0

Great service

Rating:

5.0

Thank you for an excellent experience!

Rating:

5.0

Delivered our uhaul box early and were nothing but kind about it.

Rating:

5.0

It was a good experience