Customer Reviews for U-Haul de Gatineau - déménagement et entreposage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Gatineau - déménagement et entreposage

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Diego E.
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I bought the hitch kit from Uhaul, and it is a good equipment, but in the time I was to pick up the trailer the attendant did not have tools to reverse the ball in the hitch. In my opinion your workers need tools to deal with this kind of situation, I needed go out to city to find some place to help me to reverse the ball, probably the place I am renting those kind of trailers should have the tool kit for this situation.

mario L.
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Customer did not leave a comment.

Rene B.
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Customer did not leave a comment.

Michel M.
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Customer did not leave a comment.

Guy P.
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Customer did not leave a comment.

william r. | Overall Experience |
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The general staff was very friendly and helpful. The real problem came when the supervisor/manager (Tania) of the Uhaul in Gatineau decided to lock me out of my own storage with a second locker without telling me. I received no emails or calls from her to only discover this when I went last week. When I asked the staff they said they couldn’t do anything about it even if I wasn’t late on my payments. And I made a complaint to the Uhaul customer service and then the next day she replied to me and became very aggressive when I asked her why she did so.

Marc S.
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Nothing

richard c. | First Impressions |
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merci pour votre aide

Michel B.
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Je suis très satisfait

frederic N.
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Had issues with gas level when returning the truck: staff was asking and insisting on adding gas charges as level seemed to him being lower than what indicated at pick-up, despite me showing gas receipt for about 10 litres of gas for only 38km done with the truck... Gas level has not been checked with me in the truck at pick-up time; only on the contract. Gas gauge on the truck is far from being precise enough to argue with customers... Having digital on truck would resovolve so many discusions / arguements that are leaving a bad impression for customers as I still feel that this charge has been charged unfairly and should be reimbursed! This survey should have been sent to me in French.

Richer D.
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Customer did not leave a comment.

Anastase R.
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Customer did not leave a comment.

Ben S.
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Customer did not leave a comment.

michel s. | First Impressions |
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Merci pour tout. Tous vos employ€s sont très professionnelles. Top services !!!

Francois Y.
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Customer did not leave a comment.

Josée L. | First Impressions |
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Super bon service, j'adore et je recommande a tout le monde

KOUADJO A.
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Reçu par une femme qui a l'air sans éducation, ni savoir vivre, me parlant comme son employé, j'ai attendu 45 min avant d'avoir la clé du camion qui a reçu un semblant de nettoyage en ma présence, malgré que j'ai réservé au téléphone. Après m'avoir dit que je suis en retard :( Je recommande vivement que cette femme qui était au service ce samedi 08 février, après midi à Gatineau soit affectée en arrière plan. Car, elle n'a aucun sens du service à la clientèle, nulle !!

Denis J.
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The staff at pickup were excellent and gave exceptional service. But the drop off of the trailer, the gentlemen was not in a good mood. Did not get any me to help him disconnect the trailer. I took the chains off and he reacted saying that I am not to touch nothing, a uhaul rep is responsible to disconnect the trailer. This is my truck and if I want to disconnect something that is attached to it, I will do as I please, I answered. Again, he was arrogant and moody. Thank God you had such amazing staff in the morning and at the counter, else it would of made my experience a miserable one.

Ludger L.
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very nice personnel and very quick service, in and out in no time. When I brought back my equipment, I was late because of the cold weather. They did not charge me an extra day. I will rent again from this location in a heartbeat.

martin m. | First Impressions |
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Really like m'y expérience thank you all

PIERRE L.
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La seule chose que j'ai remarqué, c'est que le camion de 10 pieds que j'ai loué , sa vitesse était en mille par heure et non adapté pour le Québec/Canada.

Marc B.
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above and beyond staff perhaps they should go to the pick up place and train the staff there

Robert E C.
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I rented a cargo van however to avoid having to put winter tires on all vehicles in Quebec, Arizona licence plates are used. I got stuck twice in a small amount of snow that i had to dig out plus almost didn't make it up a steep hill which could have been extremely dangerous for all passengers including those on the same road as i was on behind me. I would not recommend nor ever rent this vehicle again during the winter.

Tatiane A.
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I dropped off the truck and had a bit of difficulty to use the app then I call the 1800 number and they touched me how to do and let me know what I was doing wrong. So I had a great experience in every location. Thank you U-Haul

Jean-Christophe V.
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La préposée qui m’a servi ne m’a pas indiqué que je devais retourner la remorque le lundi au lieu du dimanche ni que l’adresse de retour que j’avais choisie avait été changée pour une autre. J’avais choisi un dépositaire UHaul qui était ouvert le dimanche car le lundi me compliquait beaucoup la vie. Les changements n’ont pas été portés a mon attention lors de la location donc j’ai assumé que les choix faits lors de ma réservation en ligne restaient inchangés. Alors très déçu du service de votre dépositaire UHaul sur la rue St-Louis a Gatineau.

susan C.
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Yesterday was an emotional day. We moved item my late father's apartment into storage for future use. I rented a 15' foot truck and as such my 1st month is free! The monthly rental for me is comparable to other companies and the location for me is great for the convenience. I went a few days before moving day to reserve the truck and a storage unit. I arrived at 8:30am knowing that the doors open at 9:00am. That was a good move, as there was quite the line up behind me. I was happy to find out that I was eligible for a military discount. (Thank you Melanie). When I sat down to finish the paperwork for the truck rental and complete the storage unit contract, Melanie was able to help her co-worker walk through the process on the computer to ensure that the discount was applied. (I guess it is not a common step). I was curious though, I was under the impression that my disc lock (that I purchased from UHaul) was free. She was also able to help a distraught customer, while tending to another client. (excellent client service) When we arrived with the load and drove into the inside bays, it was easy to move items to storage since they have several types of easy moving dollys. It took a few trips to get used to the path to my unit. It is quite the maze, but there is great lighting, easy to understand (you are here maps) at several points and the aisles are nice and wide. I was confused at first on why when we used the master key to remove the UHaul (ready to rent) lock and tried to slide open the door that an alarm sounded. Turns out you have to swipe the magnetic card you are given when you sign your contract, to register you are accessing your unit and it is important to swipe back out when you leave.

dave P.
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Customer did not leave a comment.

Félix O.
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Customer did not leave a comment.

jean charles R.
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Quand on appelle j aimerais que ca soit directement ou on a loué l équipement pour être en direct avec nous. Difficile de rejoindre Uhaul avec le téléphone. L attente est longue et compliqué d être en direct

TODD D. | Overall Experience |
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I would definitely recommend this place to my friends or anyone plus return my self to rerent a unit the staff was very helpful n pleasant and always went out of their way to make sure I was pleased

Thompson A.
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Repeat the same readiness of service.

Bruce D.
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I was amazed to find out that the truck didn't have snow tires. I was told that being an American compagny you were not obliged to provide any for the province of Quebec. Although I applaud the great service I received including the call centre, for safety reasons I may not rent a vehicle during the winter.

Denise L.
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J’ai vraiment pas aimé mon expérience avec Uhaul car leur équipement était pas bien entretenu car on est en Janvier et comme vous le savez tous au Québec il a des journées de tempête de neige. J’ai reçu de la compagnie un camion qui avait pas de pneus d hiver donc j’ai rester pris à plusieurs reprise j’ai été oubliger d’acheter des abrasifs pour déprendre le camion car je restait pris partout à cause des pneus qu’il était des pneus d été et en plus fini à corde donc imaginez . Pas assez de déménager j’ai eu de la difficulté avec le camion donc Non j’ai pas aimé mon expérience avec eux

Joey F.
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Malgré les délais et les files d'attente, les employés de uhaul furent extrêmement efficaces. Arianne de Uhaul Gatineau ainsi que sa superviseure ont été géniales afin de combler certains imprévus. Je crois que ces merveilleuses employées devraient être supportées par plus de collègues comme elles afin de pouvoir gérer l'énorme charge de travail à laquelle elles font face à deux. Merci!

Denis C.
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Durant l hiver prévoyez d avoir au moins un balais à neige dans le camion svp Merci

Alexandre P.
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Customer did not leave a comment.

Lucie F.
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Customer did not leave a comment.

Lucie F.
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Succursale de Gatineau sur la rue st louis la gérante tania très arrogante et gros manque de professionnalisme avec moi et manque communication leur système informatique ne fonctionne pas adéquatement et toujours du retard dans la livraison du camion ainsi que manque essence etc......

Jean-Sébastien B.
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Aucun sens c’est affiché en gros sur les camions 19,95$ pour la location, mais pour une journée 40km de déplacement 72$ en plus de 20$ d’essence!!! Donc 92$ pour une journée au total je crois vraiment que vous devriez réviser vos méthodes d’affichage !

JOSUE C.
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Quand je retourne le camion la fille 8 minutes pour le faire après à place de entrer pour finaliser tout ça elle a passé un autre 8 minutes à parles avec une quelqu'un après elle appel le gars dans le magasin pour donné linformation il mont charge sur ma carte de crédit sent me demande payer par débit ou crédit à ça à l'aire ses de ma responsabilité à le dire avant mes les autres u-haul me demande toujours avant

Nina K.
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I will never ever use your company again. Overall the absolute worst and most stressful experience I have ever had. Everything firm management, customer service everything!

ROGER D. | First Impressions |
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In French please

ROGER D.
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Feedback not avalable In French.

zakiyoun T.
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Customer did not leave a comment.

Jonathan M.
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Customer did not leave a comment.

natacha N.
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Customer did not leave a comment.

Nicolino F.
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Customer did not leave a comment.

GASTON L.
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Excellent service, merci

Francis V.
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Customer did not leave a comment.

Laurent B.
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Customer did not leave a comment.

Raquel d. | Overall Experience |
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Customer service could improve. The two times I have been there I had to wait quite a bit in line, and saw staff being quite short with customers (I think they were feeling overwhelmed).

Sylvain L.
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Customer did not leave a comment.

kaloyan G.
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Très déçu du service à la clientèle chez U hall Gatineau. Je suis arrivé avec une demi-heure de retard à cause de trafic et la voiture et la remarque n'était pas prêts. J'étais servi par Tania, général manager (selon elle) qui ne savait même pas pour ma réservation et qui a servi 4 autres clients au téléphone pendant qu'elle fessait mon dossier. À la fin (toujours au téléphone), quand tout été prêt, elle m'a montré la porte avec un geste de la main sans absolument rien dire, comme on fait pour les chiens. J'ai osé y demander pour la clef, toujours au téléphone, elle m'a ignoré et c'était son collègue qui m'a répondu « it's All there » faisant le même geste vers la porte. Pas de « merci », pas d'eau voir », rien de tout, même quand moi j'ai dit « merci et au voir » personne ne m'a répondu. Et ce n'est pas tout, la voiture n'a pas été déneigée, n'avaient pas des pneus d'hiver, même si c'est interdit par la loi. La voiture et la remarque était aussi sale et abimée à trois différents endroits sans aucune note dans le rapport. Le réservoir était vide, avec le voyant de manque d'essence allumée. Nous sommes en 2020, la honte ! Je déconseille fortement.

Steve G.
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A bit pricey

robert O.
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The top roof should be clean after a snow storm before the véhicule could leave the location where he was rent . This the law of the réglementation of Quebec Thanks for maquing sure that the employees knows about it

Nicholas M.
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Customer did not leave a comment.

Hira A.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

Allan M.
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Customer did not leave a comment.

CAROLE L.
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All was goid,cthe oerson thst assisteds was very cheerful and helpful

Bashar A.
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There was no personnel in the Drop Off Location

Nathalie C. | First Impressions |
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Very good and friendly service 😊

Michel D.
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Waited 1 hour in line to be told they changed my reservation to 1 hour and a half later. First they tell me its my fault then the other girl told me she was the one who did it because she thought we didnt show up. The reservation was at 9 it was 910 .... because of the long line ! We had to wait 1 hour in a half for a truck to come cause she had given it yo someone else. I was moving and lost that time to move ... i am very not pleased with my experience and will never go there again.

sylvain L.
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The only thing, no gaz on the véhicule, i Return the véhicule with mode gaz the i have when i rent IT.

MARTINE B.
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The Employee should'nt be alone. Only one employee on a Friday. Excellent service

allison S.
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We had wonderful customer service at this location. The only feedback would be that UHaul should put snow tires on their trucks. A small snowfall delayed our move by a day because the truck couldn’t even get out of the parking lot. Aside from this, the staff at this location were very accommodating and helpful. Thank you!

Danny J.
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Customer did not leave a comment.

Lisa M. | First Impressions |
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0 stars! Tani Masse’s attitude is innaceptable, she shouldnt have a manager job. She isn’t leading by example. Worst customer service ever.

David C.
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Sa coche !!!!!!!

Marcel C.
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Customer did not leave a comment.

Patrick P.
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Customer did not leave a comment.

Christian D.
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I own Enseigne Fasteam Sign's and they had the right truck for my job! The price was right ! It goes by the distance so for your next costumer maybe bring the price .10 .15c a km less would attract more of them ;)

Jamie P.
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Reservation cancelled and employee demanded to call all my contacts in my phone to validate who I was even though I provided both a valid photo ID, credit card and have previously rented here and other locations on many occasions. When asked about the policy, the lady snapped back demanding to know who didn't follow this new policy so that she could fire them. The truck was not inspected and she gave it to me complaining that it was in customer parking and she couldn't be bothered to deal with it. It was missing tags and wasn't cleaned out. Further more, I must have hit a low sign that damaged the corner of the top of the box and have just been informed that the insurance I purchased is not being honored (which wasn't even offered and thrown in to the pricing without my consent) and I have received a bill to pay out of pocket. I tried calling customer care twice tonight to sort this out and was hung up on both times. Please find a solution for this and call me at 873-660-1130. Thank you.

Johanne M.
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Very good service provided by Mélanie at the Office in Gatineau (Québec).

Annie B.
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Customer did not leave a comment.

Fernand L F.
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Faulty Design in Cube Van's Back Door. I rented a 15 foot van from the Gatineau U-Haul location late in the evening for a move early next morning. As soon as I arrived home with the van that evening, I opened the rear door of the van to ensure that everything was in order. However, the door swiftly sprang upwards out of my hands and got jammed in the ceiling on the cube van. The handle of the rear door was out of sight, and was actually wedged against ceiling in the opened position out of reach; there was no means for me to pull the jammed door back down with my bare hands. This was happening when the Gatineau U-Haul office was about to close; I tried to call Gatineau right away for assistance but there was no answer. After some time, the head office in the US answered; they told me they could not transfer my call to Gatineau. They had to send an email to Gatineau in order for the local U-Haul location to call me back. Given the late time, I was very worried that I would not have a van to move in the morning. In a panic, my son was able to borrow some tools from a neighbor; he was able to use a steel bar to pry the jammed door loose and eventually pull it back down. Thus, we would finally able to use the van in the morning for the move. I returned the truck to Gatineau U-HAUL the next afternoon and reported the problem with the rear door of the cube van. The manager laughed. He said that everything was OK with the door at the rear of the cube van, and that there was no absolutely problem with it. I found the manager's reply to be unfair, and his attitude to be offensive. There is a flaw in the design of some of U-HAUL's vans, and their rear doors needs to be properly adjusted to avoid the problem described above. If you are renting a van, make sure you carefully inspect and test it before you leave. Caveat Emptor!

MOUHAMADOU MOUST N.
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Customer did not leave a comment.

Simon R.
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Temps d’attente +++ service lent mais personnel essaie de bien faire pareil

Joel L.
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Customer did not leave a comment.

MOUSTAPHA N. | First Impressions |
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It was just excellent. I really loved it

Robert M.
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Install winter tires on vehicle

gerard E.
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1. Excellent service de la préposée qui a conclu la transaction au montant de la location (137,97 $) 2. Très bon service d’un employé du siège social qui m’a proposé une promotion de $125.00 plus taxes incluant 200km gratuit 3. Service médiocre (pauvre) de la gérante de la succursale U-Haul De Gatineau lors de la remise du Cub VAN le jeudi 5 décembre vers 16h16. Elle n’a rien voulu savoir de la promotion proposée par employé du siège social, résultat, j’ai dû payer 46,80 $ additionnel sans aucune raison.

Perfecto E. | First Impressions |
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Super entreposage

Richard C.
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Customer did not leave a comment.

Ann Kim D.
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All was great, thank you!

Boualem M.
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Il y avait une longue ligne.un employé de plus est nécessaire.

Pierre-Luc S.
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Customer did not leave a comment.

Pierre D.
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faster service and clean equipment,

Brady S.
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Customer did not leave a comment.

Justin B.
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We had to wait for an hour to get the truck. The informatic system was not working. It added a lot to our day

Rylan S.
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Customer did not leave a comment.

Louis M.
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Customer did not leave a comment.

Richard W. | First Impressions |
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good timing for filing my request, visit the storage room before handing, thank you Mel.

brent R.
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Customer did not leave a comment.

SCOTT L.
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I’m waiting for someone to call me. I was told someone was going to contact regarding my horrible experience. That fact that no one has yet, just indicates how bad of company you guys are

Philippe R. | First Impressions |
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Bravo

Stephane M. | First Impressions |
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oui parfait comme service et endroit

Barry B.
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My only complaint has to do with your policy of not allowing changes to contracts without a significant financial penalty. I rented a trailer for 14 days to go to Nova Scotia and return to Ottawa [because of the lower cost as opposed to leaving it in NS]. the weather was bad so I tried to leave the trailer in NS but the cost was going to be $850. vice the $300 to bring it back. I was astonished so I brought it back to Ottawa. After complaining to the manager in Ottawa, they settled my bill and offered a certificate for $75.oo to compensate me for the extra bother. I would have been happy to pay the $474.00 cost for the drop off in NS vice the $850 asked for. Uhaul needs to reconsider the treatment of customers asking for contract changes. I am happy with the Gatineau haul staff.

simon L.
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It was a really long process just to rent a car dolly. Won't be going there any soon.

Louis B.
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Have more people to attend to the customers in the morning so we can leave rapidly with the truck. Only one outside and one inside is not enough. Overall satisfied since i was first at the door and didn’t have to wait for an hour like my friend had to .

Robert D.
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Customer did not leave a comment.

Christiane L.
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Customer did not leave a comment.

André jr A.
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Customer did not leave a comment.

Denise G. | Overall Experience |
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The staff at the Gatineau location on St-Louis are the best and most friendly and helpful people I have yet encounter in a long time.

Elisa P. | Overall Experience |
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Got my equipment stolen and no one of the staff have been helping or trying to identify who stole it in the time range I have given. Also My door was locked and closed.

Eloise C.
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le service est parfois lent due a un manque d'employer en periode de rush.

Philippe V.
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Customer did not leave a comment.

Mathieu T.
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Customer did not leave a comment.

Nicole D.
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Je n’avais pas de numéro de téléphone de référence sur moi à la prise de possession et j’ai passé proche de me faire refuser le camion. Veuillez demander la référence au moment de la réservation, vous allez sauver du temps à la prise de possession.

Jean B.
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My only comment is that I booked a truck online for 2:30pm and received a confirmation email for that time. A day later I received a text message stating my truck would be available at 3:30. With the location closing at 7:00 I was left without enough time to move. Luckily I was able to do an return. Your booking system should be updated to ensure there's no time conflict.

Lucie G.
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Customer did not leave a comment.

Jessica L.
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I have rented trucks from U-Haul before this is by far my worst experience from my pick up and the drop off . Manager was rude on the phone for the pick up . And the. Drop off was shecdule at a location 45 mins away from my house . The probable was corrected once I called twice . I will probably never use U-Haul again . Unfortunately the price isn’t worth the stress this cause on my moving day .

jacynthe L.
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I don't know cause I got a really good service. The peson answer all my questions. Very nice people working at this place.

Ron G.
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Customer did not leave a comment.

Real B.
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Pleasant service but parking lights on trailer defective.

Roseline R.
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It was almost not possible to renta truck ..if not for the central phone number that came to my rescue

Pascal Q.
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Customer did not leave a comment.

Dimitry D. | First Impressions |
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Great service and staff

Paulette G. | Overall Experience |
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The girls Melanie and Madame Masse were most wonderful and very understanding and generous. I thank them sincerely

daniel c. | Overall Experience |
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Excellent service from manager Tanya and employees.

Andre B. | Overall Experience |
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The computer system was down and had to wait four hours to process the rental

Claude D. | Overall Experience |
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A 1

Leon O. | Overall Experience |
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Merci beaucoup !

Gayle S. | First Impressions |
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Pleasant experience, everything went smoothly, no problems . I would definitely recommend this company.

Louise M. | Overall Experience |
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Very good and clean

Filip N. | First Impressions |
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The only suggestion I have is to also put English labeling everywhere. I couldn't really navigate the storage unit signs and instructions on the check in/out machines because I don't speak French.

LISE S. | First Impressions |
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dont rit English. sory.

Bryanna G. | Overall Experience |
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Melanie nous a donner un tres bon service a la clientele toute au long.

marc m. | Overall Experience |
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Excellent services, large parking ground.

Lotsutsu B. | First Impressions |
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Thank you for the excellent provide by Tania Masse. She was amazing, very professional, the service was excellent. I will recommand Uhaul to all my friends and familly. Thank you to Tania Masse

Josee A. | Overall Experience |
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Excellent service, thank you!

Nicholas M. | Overall Experience |
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CHECK ENGINE LIGHT WAS ON SUSPENSSION MAKE NOISE LIKE CRAZY TALK WITH THE MANAGE AND SHE TOLD ME THAT WAS NORMAL WAS ALL DAMAGE EVERYWHERE AND THEY CHARGE ME 20$ MORE TO CLOSE MY CONTRACTS AND NOBODY

Beverly t. | Overall Experience |
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The service was great stuff was very friendly But when I took my stuff out of storage they didn't close my file. I received invoices saying I owed money for a storage unit I was not using anymore.

john h. | Overall Experience |
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The staff make this place special. Every person I dealt with was friendly and helpful at all times. Good job!!

Richard C. | Overall Experience |
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Very good service

Gabriel M. | First Impressions |
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good service, but the storage far away from the truck even if there were a lot of space

marc m. | First Impressions |
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Daniel C. | Overall Experience |
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amazing facilities and staff thank you

John C. | First Impressions |
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This is a very large U-Haul building with lots of storage and trucks of various sizes. The staff are friendly & bilingual. Getting served can sometimes be slow, but only when it is really busy.

josee t. | First Impressions |
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Nous sommes très satisfait du service à la clientèle et de l'accueil. Ils prennent le temps de nous informer adéquatement. Merci Josée

CARLOS F. | Overall Experience |
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This location is the best location that I have been in Canada so far. The staff super knowledgeable and fast. Melanie, Arianne, the manager and the male staff provide me with the right information.

Josee A. | First Impressions |
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Friendly staff. Clean and secure facility.

nathalie m. | First Impressions |
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Excellent service.

christiane c. | First Impressions |
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Very nice reception and assistance as required

john h. | First Impressions |
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Truly nice people here. They take the time with each client to ensure everything runs smoothly. Facility is super clean with impressive security.

Galina B. | Overall Experience |
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it was a very good service, nice staff, very conviniant and roomy storage. special thanks to Melanie, who dealt with my storage issues, Audriane, Daniel, David and other guys.

Carole L. | First Impressions |
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Ce que l'on m'a suggéré, était ce que j'avis besoin

suzanne l. | Overall Experience |
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Friendly and devoded employees

Beverly t. | First Impressions |
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Great stuff very informative and helpful. I would definitely rent for them again

Marc L. | First Impressions |
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Un service extraordinaire. Des explications simples pour tout comprendre. Le souci du client. Bravo!

andre yves g. | Overall Experience |
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One thing i did not appreciate is to pay a complete month for a week of storage not a good way to go to keep your customer coming back for a next time

Alex G. | Overall Experience |
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24/7 storage is coming its a perfect place for storage

Madeleine C. | First Impressions |
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J'ai reçu un service impéccable de Mélanie. Très serviable, donne toute l'information requise. Je crois c la 2e fois que je fais affaire avec Mélanie et à chaque fois elle donne un bon service.

Galina B. | First Impressions |
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Your service satisfy my wants. Thank you.

Helene B. | First Impressions |
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Mélanie nous a offert un excellent service. Bravo!

Sophie M. | First Impressions |
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Andréanne and Mélanie were super helpful and friendly, excellent customer service

Julie L. | Overall Experience |
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Was the best iv ever had and was life saving for me and staff made it possible

patrick l. | First Impressions |
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The people there were exceptional,were helpful and curtious, and saved our day!😊

Richard F. | First Impressions |
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the only negative is that the storage is far from the garage entrance...

rene r. | Overall Experience |
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The floors are in such bad condition that I busted one of the wheels on a large unit I was pushing. It's also too bad that I can't access my storage after 7:00pm. Otherwise everything else was fine.

Ashley D. | First Impressions |
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Everyone was extremely helpful and nice to me. Never had any issues coming to this uhaul.

Rafik E. | First Impressions |
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Agent professionnel et serviable.Bien.

Claudine L. | Overall Experience |
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For what i saw missing employes at thé front desk and one of your employée was not that Nice ...other then that it was ok

Oleh T. | Overall Experience |
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As always,at this location staff is very friendly.helpful and professional: Melanie, Daniel,both Davids and of course manager Tania are the best!Storage facility is so convenient! Highly Recommended

Ismael T. | Overall Experience |
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none

Denis M. | First Impressions |
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excellent sercice on the spot.

Sylvie M. | Overall Experience |
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It was excellent services and the staff was the best! Simple and secure. Very pleased with the services.

rachelle d. | Overall Experience |
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Personnel très courtois un gros merci a Tania et son équipe pour le bon service

David t. | Overall Experience |
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Worth it to go there

Sophie G. | First Impressions |
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Excellent service!

John F. | First Impressions |
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Very pleasant staff experience.

Nicholas M. | First Impressions |
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merci a la manager qui a ete super service impeccable de la dame

Sophie R. | First Impressions |
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the service was excellent. The storage was very very clean.

Honey W. | Overall Experience |
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.

suzanne l. | First Impressions |
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Nice friendly employees

DONALD L. | Overall Experience |
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Staff was great and storage rooms clean.

Louise F. | Overall Experience |
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Nothing to say everything was perfect

darius l. | Overall Experience |
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they forced us to buy a lock from them in order to get access to our "free" storage space despite the fact that we already had a similar lock. they said this was uhaul "policy"

Denise G. | First Impressions |
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Agente de location, travail exceptionnelle. Professionnelle, détaillée, polie.

Melissa M. | First Impressions |
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Mélanie and staff were so helpful! First time using Uhaul rental and storage and I’m glad I did. It’s a beautiful facility. Month free storage with rental is awesome and worry free.

Ramona P. | Overall Experience |
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It was an amazing experience. Moving is always very stressful, but U Haul made it easy und stress free. I did checked out other moving companies, but I’m truly happy with my decision I made. Ramona

Aymar B. | First Impressions |
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Tres propre. Acceuillant. Et surtout un service professionnel.

Christine L. | First Impressions |
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Bonjour, Service exceptionnel de Mélanie Dupont, dû à son service hors pair je recommanderai Uhaul et Mélanie aux gens de mon entourage. Merci à Mélanie

Sonia L. | First Impressions |
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Big thanks to Melanie who was sooo helpful! my situation was a bit complicated, she was very patient and helpful in finding solutions. I will definitely recommend Uhaul Gatineau for good service.

real r. | Overall Experience |
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Everything went smooth and very good experience with u haul Gatineau

Ysabeault D. | First Impressions |
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Rented a bit ahead of move in. So going on initial office service. But liked the clean, lit halls and units too . So far, so good.

Edmond R. | First Impressions |
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Services excellent, client dedicated!

David t. | First Impressions |
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Go rent truck for 2days and you will get storage 1 month for free

rachelle d. | First Impressions |
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Je voulais remercier Tania et son equipe pour le bon service que nous avons eu lors de notre reservation pour notre demenagement bon prix et en plus un entrepot 10x10 gratuit 1 mois merci pour tout

JEAN-CLAUDE B. | First Impressions |
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Très bon service à Gatineau et à Laval storage loin un peux pour un camion 20 pied mais c’est ok c’est gratuit pour un mois

sylvain c. | Overall Experience |
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Bonjour, j'aurai apprécie un questionnaire français, Le gros désagrément est relationnel avec madame Tina Masse.

MARC W. | Overall Experience |
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Excellent service

Frederic T. | First Impressions |
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Excellent customer service and great facilities! I would recommend this location to anyone!

Francois M. | Overall Experience |
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Really great staff and service. I definitely recommend the Gatineau storage facility. Thanks Again!

Yves R. | First Impressions |
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Quick and very efficient service

Pascal G. | First Impressions |
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plus que combler par le service à la clientèle j'ai eu des petit pépins ex: J'ai eu besoin du 14 pied plus longtemps J'ai besoin plus grand entrepôt Elle la règle tout ervice super star 25-26/02/18

David B. | First Impressions |
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Only the ruff floor. The rest is perfect

MARC W. | First Impressions |
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Best service ever

Francois M. | First Impressions |
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Wow! Really good service here at Uhaul. The staff is great and everything is properly done. Units are clean and all precautions are taken on Utah's part. From alarm systems to clean facilities. Thank

Brandon K. | Overall Experience |
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Extremely rude staff who did not honor UHauls written guarantee for one month of free storage. Staff went out of their way to find a “no” despite their own owner saying it was okay.

Brian K. | First Impressions |
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Great service. I wish services in other companies were this good. Thanks.

Bernard T. | First Impressions |
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Super

real r. | First Impressions |
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Perfect

Huguette D. | Overall Experience |
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i would recommend to anyone,it's perfect.

Michel P. | Overall Experience |
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Sometimes the wait at the desk is long

Rose Ann B. | Reservation |
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The facility is nice. The customer service is slow and terrible. Opening and closing hours on the website are incorrect and should be changed for ere and clearly posted at the site.

Michelle C. | Overall Experience |
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Tania, the general manager, was particularly disrespectful and confrontational, appearing to purposefully avoid making good on commitments she made numerous time to return my calls at specific times.

Alvaro B. | Overall Experience |
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The manager Lady Tania is amazing, always friendly and happy for help the consumer. The team is outgoing and I recommend this storage.

Jennifer G. | Overall Experience |
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The staff at U-Haul Gatineau were friendly and very helpful, which was a welcomed changed after all the issues I ran into this move due to head office U-Haul in the states! Thank you

Anna N. | Overall Experience |
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We got an excellent experience with U-Haul: our U-box was delivered fast and safe.

tim w. | Overall Experience |
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The Manager Dan was phenomenal to deal with. He was an immense help and partly saved a major issue we had with our move, one that was no fault of his, but still helped us with.

Uri R. | Overall Experience |
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worst experience ever

Uri R. | Overall Experience |
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My order turned to be a huge mess and a headache. My order was not executed properly, my uboxes were not delivered to their destination, and I had to spend extra 300 dollars from my pocket to complete

Nick W. | Overall Experience |
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The storage facility was fine and the staff helpful, but I was never informed that my U-box was going there. It should have gone to Coventry rd in Ottawa , so that was probably poor on all fronts.

Trevor A. | Overall Experience |
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Very helpful and friendly staff, excellent pain-free experience.

Nelson B. | Overall Experience |
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Failed to meet contract. Refused to talk to customer on phone. I had to drive to the facility and they still refused to discuss. Pointed me to the uhaul website. Formal coming raised 11 May

Neil Morris C. | Overall Experience |
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Thanks

Will A. | Overall Experience |
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The manager (Dave) was increadibly helpful and went well out of his way to assist my wife and I. We rented a truck to move my daughters furniture and assisted us in getting it into a UBox. Outstanding

No reviews have been submitted for this location.

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