I HAD TO WAIT 30 MIN FOR SOMEONE TO RETURN TO THE LOCATION AT 12 PM IN THE AFTERNOON
DAVID SCustomer Reviews for U-Haul of Agoura
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience!
MICHAEL WService below average
PATRICK LI rented a trailer to haul a vehicle. And whoever used it before us, i must have had a vehicle that was leaking oil.Because there was oil all over it. Also, would like to add the staff at this location are very friendly and make the renting process easy
EDWARD HThe customer service at this location was AMAZING. I have now rented three times in the past couple of months and plan do rent much more.
JUSTIN BThe guys - in this case Jacob at this location are excellent. I cant say enough about how nice they are!! Thank you from Manna the local food bank. www.mannaconejo.org - We rent a vehicle from you every year to do the local Agoura Postal station food drive on mothers day weekend. Thank you again.
EDGAR Tthe experience was top notch at both ends, will be doing business again.
MICHAEL BConvenient and nice service
MICHAEL MYour account service people were great
SCOTT SNothing. Customer service was superb. The person who helped me out did so very quickly and was very knowledgeable and had me in and out of there and what felt like five minutes. Most of the time, anytime you need a uhual it’s usually because your doing something already stressful, so to be able to rely on uhual as the least stressful part of that process is a huge benefit. I won’t go anywhere else.
JAVIER Hbill was not correct,,,,they fixed it but Iam glad i caught it'
STEPHEN WCory, was way cool. Much better than the dude inside. Cory, made it so i would come back to uhaul. Wish i got other guys name. No, none, personal skills. Hates his job. Cory, five out of five stars.
Darin SThey help me so much totally took there time and really were professional all the way through !
TIMOTHY JDid the job
IVAN EHow about lunch? Haha. The employees were very nice and helpful.
STEVEN DUnusually, I found the individuals working at this location, save for the female ( she mentioned having recently been hired ) who checked in the vehicle, to be particularly indifferent, disinterested and generally unpleasant during the check-in process and when making a generally inquiry into the status of my receipt ( the computer systems had been down but came back online within minutes after i physically returned the vehicle). I gave the benefit of the doubt, and will continue using your vehicles but find it unusual that though the process of checking out and checking in was acceptably smooth and timely, I felt like there could have been a bit more basic courtesy during the entirety of the exchange.
Jorge BI wish there were competition as this is the 3rd time I had a reservation and the truck wasn't ready.
CRAIG WThis location is by far the best in the area. I rent at least 2 to 3 times a month and this particular location provides the cleanest trucks and best service.
JONATHAN RWindows should be cleaned. This is a safety issue. Also, representatives should give renters some walk through or check out on the trucks before driving away.
BERNARD ZOutstanding customer service, very helpful.
CARLOS ZTruck I rented worked well and was clean. Staff both morning and evening shift were excellent. Patient and friendly. Also very knowledgable about the several questions I had about load limit and operation.
DANA CThe truck was clean on inside but very dirty on outside. Customer service was great!
Pauline BVery fast, easy rental. It could not be any better. Definitely five stars.
ATTILA BI am absolutely outrageous that they charge me $1.39 per mile on that $29 a day truck. I am contesting this . Even online the rate is $.69 a mile at a high point.
LISA LFix the issues with your website
MARTIN SHelp at check out was very helpful.
SUZANNE SHave more workers early in the morning sometimes there’s two or 345 people and there’s one person attending them other than that you guys are great
GILBERT GTruck was old, beat up and ran poorly.
STEVE SAll safety lights were broken on the trailer for a long haul. No taillights, no breaks, no working turn signals.
MARANDA NThank you U-Haul, the staff was very kind and helpful with my rental.
James SThe staff is the most helpful and friendly. I will go out of my way to visit this location.
HECTOR Ltimothy was especially helpful, quick, and accommodating. Exactly what you want from a UHAUL visit!
Arzuhan mAll good
GARY RI could joke about lowering the prices. But other than that, everything was just fine with the trailer rental.
BRYAN LStaff so helpful and friendly. This a spur of the moment furniture move we were accommodated so well.
KATHLEEN CThe counter person Chase was exceptional kind and very professional! Thanks for making my life easier it is sincerely appreciated.
DIANA JVery pleasant experience. Friendly and courteous staff. Keep up the good work.
John KGreat and easy experience.
Michael MExcellent service!
JAMES Fyou did not accuratly describe the equipment, I had to spend mote money to get a trailer that would do the job
LARZ AThe person who helped was efficient and excellent.
SHANE PI think Nan and Tremont do an excellent job helping their customers.
DYANNA LSuper team of personnel! Kayvon, Casey and Benjamin were great to work with. This is the FIRST time renting a u-Haul without any issues. The truck did not breakdown, it was clean and all went well. Many Thanks to the Team. Happy New Year, Kim
KIMBERLY SEveryone was very helpful and nice!
antony wExcellent Service.
TOMAS SPurchased a ball mount per the recommendation of the sales associate but the trailer wasn’t level. I want to either return it for a refund or exchange it.
KEVIN KVery friendly and helpful staff!
GREGORY Gservice was great. easy check in and check out. service people were friendly and efficient.
MICHAEL MI was unable to log into the app and/or use the one-time code to access. It made drop off more difficult as the location was closed. Need to fix that funcationlity on the app so it doesn't lock the user out. Other than that the customer service was EXCELLENT. Very quick and easy pick up. Thank you.
JONATHAN F1st male employee was helpful, however the truck we received was a rattle trap. So many noises and the windshield wipers were not in working condition and it was raining. Brought this to the attention of the gal who checked us out and she rolled her eyes and was not concerned with the equipment. She was not professional at all. Would not recommend this location.
JULIE CWonderful staff, easy process and just a joy to work with them at this location! Thank you so much, and if I ever need a rental again, I will be back to this location!
CORA MGreat service for my U-Boxes.
dan t | Overall ExperienceI've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.
dan t | Overall ExperienceI’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.
RICHARD L | Overall Experience