We have been using this location for many years to rent trucks, trailers, purchase moving supplies, fill propane tanks, etc. The locations commitment to exceptional customer service appears to be at the heart of every of my experiences as a customer. Thank you U-haul Agora team!
JEFFREY BCustomer Reviews for U-Haul of Agoura
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck ran great but was really dirty outside.
PRISCILLA BProfessional and respectful workers you guys have
GILBERT GI had reserved a utility dolly to move refrigerator but they only had a standard no built-in straps.
Richard BManager at this location was very competent, friendly and professional Only issue is the steering was "loose"/"sloppy" which we mentioned to the drop of location. Other than that, it was a great experience
CATHERINE JThe ride of the truck was very rough not smooth at all, truck had over 100,000 miles
BRUCE BThis is my second sunday renting in two weeks. UNDERSTAFFED. So busy the incoming vehicles at 9.00am stacked in two lanes so customers were forced to enter facility in the exit lane. I was pointed to the incorrect van. Need to place cones behind the cargo vans otherwise peoples will park there and an 83-yo female then needs attendant to reverse the cargo van. Renting uhauls for 30-years in california. from el dorado county in the north to san clemente in the south. My cargo van was the worst pick up of any vehicles. Filthy on the outside and dirty, dusty and sandy on the inside. Need more staff to ensure customers enjoy a clean and hygienic experience. Had to spray organic vinegar inside for hygiene. Two-weeks ago, rented a cargo van with sliding doors. This time, my cargo van had two separate side doors; totally inconvenient. Will be renting another sunday cargo van shortly and will request one with sliding doors. Otherwise I will not take the vehicle. Ones with sliding doors are more updated and easier to drive. Ones with two separate doors are the old style and as cranky as an old man. Otherwise, the limited staff on duty are doing the best they can.
EVELYN NSo clean, so well run, best U-Haul experience I’ve ever had
NICOLE HOutstanding thank you
ALFRED SGreat location. Fast and easy
JUSTIN DDid not get dollys in vehicle
JACLYN AThe front desk clerks were really nice and helpful. They went out of their way to help me get the vehicle i needed. That was very important to me and i would only use this location to rent in the future. Kudos to them! They are excellent at their jobs!
REBECCA DThese guys and gal are great, honest, and VERY helpful. Highly recommend them
JOHN MAbsolute great customer service. I was impressed and that is a challenge in itself. Highly recommend
JASON CI drive past several UHaul facilities to do business with this one. The staff is always welcoming, knowledgeable and efficient!
Raymond JTruck was dirty on the outside but it didn’t affect its performance.
Oleksandr KNothing keep up the good work 👍
STEVEN RBeen using this location for 20 years. They always make it as quick, convenient, and friendly as can be. Will definitely be back.
MATTHEW Gi've rented your car trailers numerous times and found they tow and load very easy......
MICHAEL PNothing. All assistants who dealt with me from start to finish were TRUE professionals.
JOHN MI received the $50 rental guarantee because this location did not set up my vehicle to be picked up on July 31, which was scheduled on June 25. The representative I spoke to on the phone couldn’t care less and the call dropped. She called right back with an immediate attitude change, though I was nothing but kind. I didn’t even get upset that this ordeal set me back for packing the entire night before movers coming the next morning. Then the next morning, they didn’t have all of my equipment!! They were missing one of the two dollies that was requested and the gentleman who helped me that morning didn’t even apologize. AGAIN, I didn’t complain and was nothing but kind. Am I owed another rental guarantee because not all of my equipment was provided for a second time? I feel so. I ended up having to push the time for the movers back and purchase my own dolly from another business because I refuse to give U-Haul any more of mine. I don’t understand how this can happen. Between this, and the damage is caused by moving help hired through your site, I will never recommend this or any U-Haul to anyone. I understand the contract I signed with the moving help and have put in a separate claim with feedback to the moving help hired.
ALEXANDRA DMy vehicle exterior was extremely dirty and the interior had an awful smell. The steering wheel was sticky as if it had been cleaned in a long time. If it wasn’t for the location, I would never return.
SALVADOR RSmooth transaction. Friendly staff. The online system needs to be improved, the initial reservation was canceled because the asset was not available despite indicated available by the online system.
CYRIL Cnothing-- good experience
CHARLES KGreat customer service that gets you on the road quickly
TORSTEN KThe app didn’t work well for my return because of the location issue with my phone. I would have liked a sheet of paper to write down everything to put in with my key in the drop box
LAURA PI don’t know her name, but excellent help by the employee who helped me. Kind, considerate and very helpful.
JEFFREY JAbsolutely fantastic and helpful staff. The staff that work here are great and this review does not pertain to them. If I could give a five star review just for the staff I would. Sadly, I really dislike the U-Haul business model. I’ve had literally countless bad experiences with U-Haul and this is probably the first time I’ve ever used U-Haul without issues. The mobile check in is a lot easier now though without having to use the app. That’s a huge upgrade. Staff is amazing, uhaul is typically awful. If uhaul can keep being like this and not give me any trouble then it’s five stars from here. Staff is amazing
NATHANIEL FLocation was excellent. The only problem is it was 20 miles from my house. My original booking was in Camarillo, California and the closest trailer availability was at this location. It was very inconvenient to drive that far for a trailer. But the staff was professional and equipment was excellent.
MARK KThese guys seem to be EQUIPPED with everything you need. Repeat customer.
ROBERT AThe van had no air conditioning
SAMUEL JExceptional drop off experience. Another excellent dealer.
George BSuper helpful staff. Sophia easily helped get the trailer hooked up and upon return the store was very efficient.
John MJacob was a huge help & very transparent
Andrew lGreat staff
MARK GEasiest and smoothest transaction I’ve had in a while. Drop off was so efficient and easy, much appreciated!
PATRICK RThe truck was not washed and the front drivers windshield wiper was broken. Other than that the staff was very nice and pleasant to talk to
Branden GStaff was incredible. Would not change a thing.
KYLE KVery friendly and accomodating staff
NAOMI FDon’t fix something that works.
ROBERT NTrailer I rented had dry cement and rock debris still inside. Store was understaffed for a common move day.
JASON CI HAD TO WAIT 30 MIN FOR SOMEONE TO RETURN TO THE LOCATION AT 12 PM IN THE AFTERNOON
DAVID SExcellent experience!
MICHAEL WService below average
PATRICK LI rented a trailer to haul a vehicle. And whoever used it before us, i must have had a vehicle that was leaking oil.Because there was oil all over it. Also, would like to add the staff at this location are very friendly and make the renting process easy
EDWARD HThe customer service at this location was AMAZING. I have now rented three times in the past couple of months and plan do rent much more.
JUSTIN BThe guys - in this case Jacob at this location are excellent. I cant say enough about how nice they are!! Thank you from Manna the local food bank. www.mannaconejo.org - We rent a vehicle from you every year to do the local Agoura Postal station food drive on mothers day weekend. Thank you again.
EDGAR Tthe experience was top notch at both ends, will be doing business again.
MICHAEL BConvenient and nice service
MICHAEL MYour account service people were great
SCOTT SNothing. Customer service was superb. The person who helped me out did so very quickly and was very knowledgeable and had me in and out of there and what felt like five minutes. Most of the time, anytime you need a uhual it’s usually because your doing something already stressful, so to be able to rely on uhual as the least stressful part of that process is a huge benefit. I won’t go anywhere else.
JAVIER Hbill was not correct,,,,they fixed it but Iam glad i caught it'
STEPHEN WCory, was way cool. Much better than the dude inside. Cory, made it so i would come back to uhaul. Wish i got other guys name. No, none, personal skills. Hates his job. Cory, five out of five stars.
Darin SThey help me so much totally took there time and really were professional all the way through !
TIMOTHY JDid the job
IVAN EGreat service for my U-Boxes.
dan t | Overall ExperienceI've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.
dan t | Overall ExperienceI’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.
RICHARD L | Overall Experience