Been using this location for 20 years. They always make it as quick, convenient, and friendly as can be. Will definitely be back.
MATTHEW GCustomer Reviews for U-Haul of Agoura
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i've rented your car trailers numerous times and found they tow and load very easy......
MICHAEL PNothing. All assistants who dealt with me from start to finish were TRUE professionals.
JOHN MI received the $50 rental guarantee because this location did not set up my vehicle to be picked up on July 31, which was scheduled on June 25. The representative I spoke to on the phone couldn’t care less and the call dropped. She called right back with an immediate attitude change, though I was nothing but kind. I didn’t even get upset that this ordeal set me back for packing the entire night before movers coming the next morning. Then the next morning, they didn’t have all of my equipment!! They were missing one of the two dollies that was requested and the gentleman who helped me that morning didn’t even apologize. AGAIN, I didn’t complain and was nothing but kind. Am I owed another rental guarantee because not all of my equipment was provided for a second time? I feel so. I ended up having to push the time for the movers back and purchase my own dolly from another business because I refuse to give U-Haul any more of mine. I don’t understand how this can happen. Between this, and the damage is caused by moving help hired through your site, I will never recommend this or any U-Haul to anyone. I understand the contract I signed with the moving help and have put in a separate claim with feedback to the moving help hired.
ALEXANDRA DMy vehicle exterior was extremely dirty and the interior had an awful smell. The steering wheel was sticky as if it had been cleaned in a long time. If it wasn’t for the location, I would never return.
SALVADOR RSmooth transaction. Friendly staff. The online system needs to be improved, the initial reservation was canceled because the asset was not available despite indicated available by the online system.
CYRIL Cnothing-- good experience
CHARLES KGreat customer service that gets you on the road quickly
TORSTEN KThe app didn’t work well for my return because of the location issue with my phone. I would have liked a sheet of paper to write down everything to put in with my key in the drop box
LAURA PI don’t know her name, but excellent help by the employee who helped me. Kind, considerate and very helpful.
JEFFREY JAbsolutely fantastic and helpful staff. The staff that work here are great and this review does not pertain to them. If I could give a five star review just for the staff I would. Sadly, I really dislike the U-Haul business model. I’ve had literally countless bad experiences with U-Haul and this is probably the first time I’ve ever used U-Haul without issues. The mobile check in is a lot easier now though without having to use the app. That’s a huge upgrade. Staff is amazing, uhaul is typically awful. If uhaul can keep being like this and not give me any trouble then it’s five stars from here. Staff is amazing
NATHANIEL FLocation was excellent. The only problem is it was 20 miles from my house. My original booking was in Camarillo, California and the closest trailer availability was at this location. It was very inconvenient to drive that far for a trailer. But the staff was professional and equipment was excellent.
MARK KThese guys seem to be EQUIPPED with everything you need. Repeat customer.
ROBERT AThe van had no air conditioning
SAMUEL JExceptional drop off experience. Another excellent dealer.
George BSuper helpful staff. Sophia easily helped get the trailer hooked up and upon return the store was very efficient.
John MJacob was a huge help & very transparent
Andrew lGreat staff
MARK GEasiest and smoothest transaction I’ve had in a while. Drop off was so efficient and easy, much appreciated!
PATRICK RThe truck was not washed and the front drivers windshield wiper was broken. Other than that the staff was very nice and pleasant to talk to
Branden GStaff was incredible. Would not change a thing.
KYLE KVery friendly and accomodating staff
NAOMI FDon’t fix something that works.
ROBERT NTrailer I rented had dry cement and rock debris still inside. Store was understaffed for a common move day.
JASON CI HAD TO WAIT 30 MIN FOR SOMEONE TO RETURN TO THE LOCATION AT 12 PM IN THE AFTERNOON
DAVID SExcellent experience!
MICHAEL WService below average
PATRICK LI rented a trailer to haul a vehicle. And whoever used it before us, i must have had a vehicle that was leaking oil.Because there was oil all over it. Also, would like to add the staff at this location are very friendly and make the renting process easy
EDWARD HThe customer service at this location was AMAZING. I have now rented three times in the past couple of months and plan do rent much more.
JUSTIN BThe guys - in this case Jacob at this location are excellent. I cant say enough about how nice they are!! Thank you from Manna the local food bank. www.mannaconejo.org - We rent a vehicle from you every year to do the local Agoura Postal station food drive on mothers day weekend. Thank you again.
EDGAR Tthe experience was top notch at both ends, will be doing business again.
MICHAEL BConvenient and nice service
MICHAEL MYour account service people were great
SCOTT SNothing. Customer service was superb. The person who helped me out did so very quickly and was very knowledgeable and had me in and out of there and what felt like five minutes. Most of the time, anytime you need a uhual it’s usually because your doing something already stressful, so to be able to rely on uhual as the least stressful part of that process is a huge benefit. I won’t go anywhere else.
JAVIER Hbill was not correct,,,,they fixed it but Iam glad i caught it'
STEPHEN WCory, was way cool. Much better than the dude inside. Cory, made it so i would come back to uhaul. Wish i got other guys name. No, none, personal skills. Hates his job. Cory, five out of five stars.
Darin SThey help me so much totally took there time and really were professional all the way through !
TIMOTHY JDid the job
IVAN EHow about lunch? Haha. The employees were very nice and helpful.
STEVEN DUnusually, I found the individuals working at this location, save for the female ( she mentioned having recently been hired ) who checked in the vehicle, to be particularly indifferent, disinterested and generally unpleasant during the check-in process and when making a generally inquiry into the status of my receipt ( the computer systems had been down but came back online within minutes after i physically returned the vehicle). I gave the benefit of the doubt, and will continue using your vehicles but find it unusual that though the process of checking out and checking in was acceptably smooth and timely, I felt like there could have been a bit more basic courtesy during the entirety of the exchange.
Jorge BI wish there were competition as this is the 3rd time I had a reservation and the truck wasn't ready.
CRAIG WThis location is by far the best in the area. I rent at least 2 to 3 times a month and this particular location provides the cleanest trucks and best service.
JONATHAN RWindows should be cleaned. This is a safety issue. Also, representatives should give renters some walk through or check out on the trucks before driving away.
BERNARD ZOutstanding customer service, very helpful.
CARLOS ZTruck I rented worked well and was clean. Staff both morning and evening shift were excellent. Patient and friendly. Also very knowledgable about the several questions I had about load limit and operation.
DANA CThe truck was clean on inside but very dirty on outside. Customer service was great!
Pauline BVery fast, easy rental. It could not be any better. Definitely five stars.
ATTILA BI am absolutely outrageous that they charge me $1.39 per mile on that $29 a day truck. I am contesting this . Even online the rate is $.69 a mile at a high point.
LISA LFix the issues with your website
MARTIN SHelp at check out was very helpful.
SUZANNE SHave more workers early in the morning sometimes there’s two or 345 people and there’s one person attending them other than that you guys are great
GILBERT GTruck was old, beat up and ran poorly.
STEVE SAll safety lights were broken on the trailer for a long haul. No taillights, no breaks, no working turn signals.
MARANDA NThank you U-Haul, the staff was very kind and helpful with my rental.
James SGreat service for my U-Boxes.
dan t | Overall ExperienceI've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.
dan t | Overall ExperienceI’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.
RICHARD L | Overall Experience