Very pleased with service, truck, etc. Completely seamless journey.........David Beal
DAVID BCustomer Reviews for U-Haul of Arcadia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy return of rental trailer.
LAWRENCE WMaybe more than one agent first thing in the morning when you are busy.
RUSSELL JThanks again. Juan Cruz
JUAN CExcellent, always great service.Thanks Juan Cruz
JUAN CThanks Guys for all the Great help. Juan Cruz
JUAN CI didn’t see a need for improvement.
JEFFRY STwo guys working we’re awesome
JAMES DOne way worked out awesome, and very competetive.
THOMAS JArcadia staff were wonderful and easy to navigate
VINCENT MI am an extremely happy customer. Uhaul did an excellent job in getting my goods delivered in a timely fashion. Savannah runs an excellent branch that is customer focused.
Thomas WNothing comes to mind
MICHAEL RBeautiful area and friendly and helpful staff!!
JACQUELINE TAs always, James and his Crew are great help with any needs to make things go smooth. Thanks Juan Cruz
JUAN CNo issues
PHILIP NGreat folks at this location !
REBECCA KThis location provided extended hours which really fit our drop off needs. Friendly, helpful and prompt service.
JERRY TI drive across town to specifically use this location. Excellent service and great people.
ELIZABETH BThe manager, Mr James Greathouse, is always kind and helpful. Thank you, James!
John STrailer wheels out of balance, swayed all over the road at 55mph
RONALD PAlways Great service, Thanks James and Crew. Juan Cruz
JUAN CJames and Crew, Thanks for all the great help. Juan Cruz
JUAN CVery helpful and friendly staff. Along with great rental.
JONATHAN HJames and His Crew , Thanks for all the Great Service. Juan Cruz
JUAN CThe inside of the van was dirty, with sticky seats, dash and steering wheel.
Orla Lnothing, pick-up was smooth and easy!
JEFFREY FEverytime I've rented im always satisfied with my purchase 😌 I will definitely recommend to friends,family and viewers looking to make a day purchase of renting a U-Haul here.100 percent satisfied.
SAMANTHA CGreat service as always, Thanks James and Crew. Juan Cruz
JUAN CThe truck was absolutely unsafe. Although the mechanic who came evaluated it safe, he did not seem concerned about the cupping on the right tire, what she said was normal for 80,000 miles, he did not address the dry rotting on the left tire, the right door had to be slammed to close it so obviously it had been hit, and it made a terrible noise under the driver side seat. We decided not to use it and returned it the next day. We only drove 5 miles, from the store to the house and back. Was super disappointed and it would have been dangerous to take it on the highway.
LISA VGreat vehicle, efficient hiring and overall experience.
CRAIG BJames & Maddie were very friendly, easy to work with, and professional.
ROBERT BThe service was terrific and helpful.
ANTHONY BWonderful customer service , vehicle, and James was fantastic very knowledgeable, personable, & kind! 10/10!
VANESSA BThe pickup truck I rented was very dirty inside and on the pick up bed. Could barely see out front smudged windshield and was actually dangerous when sun was glaring on it. Then tried to clean windshield, but the washer fluid was empty. The person working inside the office who checked us in was very nice and helpful. Did a Mobile return so didn’t have a chance to speak to anyone in person about the condition of the truck.
LAURIE LLeft my wallet in the center console, guaranteed. Gone when I came back for it.
Trent DReserved a dolly but none available at pick up! Supplier needs to confirm before pick up order is fulfilled
PEGGY RVery fast and easy drop off.
Bernie AJames and the team were great. Great service! The movers, Cactus Movers was an option in the UHAUL movers and they were fantastic!
MITCHELL GGreat Service
JOHN GRented me a trailer with a problem with the driver's side axel. Suzy at the Deer Valley/I-17 Phoenix U-haul location was so incredibly helpful. She re-assured me, listened, and took care of the problem I was having with my trailer right away. Her customer service was honestly the best I've ever had and I hope she gets recognized for it.
JASELYN KTruck downshifted hard and had damages
ALEC SJames and His Crew , Thanks for all the great service. Juan Cruz
JUAN CWe are paying for a $184 climate-controlled unit; however, the second-floor space is excessively hot, more like an oven. The clerk informed us that repairs are scheduled, but in the meantime, the extreme heat is putting our electronics at serious risk. This is the first Public Storage location where we have encountered such a failure in climate control, and this is our second time raising this concern without any resolution.
talib tExcellent service
Michael MIssues with trailer where excess wear was present. A strap tiedown anchor weld pulled off the first day after loading (anchors are necessary for securely fastening down loads. Also the tire net anchors were both bent.
ALLEN FI was actually treated very well at this location and will tell everyone about the service and the Immaculate property and of course, the kindness that the workers showed me.
Pamela JDuring both the pickup and drop-off, there was a strong human odor inside the shop, which made the environment uncomfortable. Additionally, the exit door handle appears to be improperly positioned—it's too close to the edge of the aluminum door frame. When I pushed the door to exit, my finger was scratched badly enough to bleed. I suspect I’m not the first person to experience this issue.
TIMUR GJames, Thanks again and Your Crew. Juan Cruz
JUAN CBoth the manager and assistant manager clearly unhappy people. They're not friendly and it appears they both struggle with every fiber in their being to maintain a semblance of decorum and professionalism. It is never pleasant doing business with them.
DAVID GWas gonna be about an half hour late turning in trailer and called customer service to explain why and the guy said oh well it’s gonna be late and you’re getting charged another day even if you’re five minutes late so you might as well keep it. The next day when I dropped it off the gentleman working there said customer service is like that and said next time just drop it off and don’t call them because they don’t understand customer service even though it’s customer service
KC HThanks to all the Crew for your help. Juan Cruz
JUAN Cvery helpful and excellent service would strongly recommend, I would definitely rent at the same location again
MARTIN SExcellent, great service.Juan Cruz
JUAN CEmployee was super helpful and friendly. He brightened my day.
AMY PGreat Service, Thanks James. Juan Cruz
JUAN CJames, Thanks for all your help. Great service. Juan Cruz
JUAN CAbsolutely nothing. Totally positive experience from start to finish. Owner was so pleasant.
JEFFREY EAt U-Haul of Arcadia they are always working to get the lines down. Busy location but you can see they work hard to get everyone in and out which makes the wait tolerable because its not too long. The customer service is great there as well. I had a couple issues over the few years I have used them and they handled it very well. Excellent customer service there. I can't say this about all Hauls but this location rally has their stuff together!
Jesse HMaddy is an angel…very professional and beautiful
Lee MGreat service...thank you..and ABC movers was awesome!
KAY Mmanager very helpful and had all extra equipment ready as well as the trailer also the operator i talked with was extremely helpful after a frustrating experience with changing reservation on the u-haul app
BRENT BJames thanks for all the Great Help. Juan Cruz
JUAN CFirst no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.
Barrett C | Overall ExperienceVery nice
Nick W | Overall Experience