Customer Reviews for U-Haul of Arvada

Rating:

3.0

I am ambivalent about my experience. Overall, things went well and more or less smoothly. I didn't like the application process, my app didn't do what it was supposed to do, and the links they sent me were not user friendly (still don't know where my pictures went!) and neither linked together (app or weblink). Most concerning of all was I had two different experiences with staff. The woman who I started the rental with did her job but let me just say was "ornery". As a result of this and some further information I received about the rental they sent me, I was getting ready to say "forget it". However, the next day came in and spoke to a very nice and pleasant woman who explained things to me and allayed my fears. When I picked up the truck, I again had to deal with the "ornery" woman who also was not very helpful. Explained the do's and don'ts then gave me the key, didn't say where the truck was until I asked, then just pointed out into the lot. Well looking at the ID on my rental agreement, I started looking at the license plate of EVERY VEHICLE in the lot and finally realizing that I needed to look for another number (which I had a hard time finding on the truck too) and then saw a number at the top of the truck box which was the number I needed, problem solved. Now this one is on me, don't pick the truck up when it is getting or will get dark soon. I missed a lot of bumps and bruises and of course, couldn't find the pictures I was supposed to take on their web/app so I ended up just taking my own on my phone. Check back in process was a breeze and received my final receipt on my email pretty fast.

Rating:

5.0

Very professional and helpful.

Rating:

5.0

U-Haul first sent me to a pick up location in Golden, on Washington. When I went to pick up the trailer the young man inside spoke very broken English and got his manager on a cell phone. Whoever was on the other end of the cell phone was very rude and insulting. He was asking for information I would gladly give to an individual in person and I informed him that U-Haul had all of my information. He told me to “ GET THE F**k out of his store”. I left andI called U-Haul corporate and they sent me to the location on Washington. The young lady inside was very helpful and very friendly. A really good worker as she got me hooked up very fast and on my way.

Rating:

4.0

Everything was great except that there was only one person working in the store and they had to go and hitch up the trailers so it took 30 minutes to get our trailer

Rating:

5.0

I had a great experience with this team. I do think that although everyone has gone to automated rentals that it needs to be both regular and automated. Some of us are not as anxious to just get it done and need some real questions answered. Thank you

Rating:

5.0

The online checkout system is somewhat confusing for us older folks, but thankfully with assistance from an amazing lady at the front desk all went well both pickup and return. I cannot say enough about the person who was at the front desk at 7AM on a Saturday morning. There were several of us who needed help with the online app and she was amazingly knowledgeable, friendly and efficient. I understand the desire of a company to want to reduce labor costs, but had this individual not been available the reviews given would have been much worse,

Rating:

5.0

This location is great..... nice and polite people, they were great!

Rating:

4.0

The whole group was very well maintained and very courteous a very awesome experience

Rating:

5.0

Best Uhaul experience I have had to date. I have rented alot and this location is awesome and I will always use them now. Thank you.

Rating:

5.0

Dixie provide d excellent service

Rating:

5.0

Loved the whole process, just checked in and out from my phone with ease!

Rating:

5.0

Excellent experience

Rating:

1.0

I dropped off the tow dolly at 4:30pm, way before the closing time. The lady working outside said I was good to go and I got charged $20 after-hour service fee the next day.

Rating:

5.0

My experience was great. The truck was clean and drove well. Equipment was available as ordered.

Rating:

1.0

Not have a bitch ass cunt attitude. I will never do business at that location ever the fuck again. Trailer was broken and damaged. Bitch also tried claiming my ID was invalid. Fuck you

Rating:

4.0

It took too long to get help dropping the car carrier. When I returned to drop the truck, the service was excellent.

Rating:

5.0

Can’t think of anything, thx for making my moving experience seamless and easy 😎

Rating:

5.0

Nothing we had troubles at the beginning but Uhaul came though with flying colors. will continue to rent from Uhaul in future

Rating:

1.0

Staff was flat out rude, and ignored several customers . Never going back to U-Haul

Rating:

5.0

A fantastic experience. The General Manager is the best!

Rating:

5.0

Fabulous and friendly customer service, clean and well-maintained equipment. Had a great experience.

Rating:

2.0

I know it fault who were working in. It seemed like they were the only ones there join check out and check in so often times I would stand in the office with nobody there I have to walk all around to look from you just took longer to get done.

Rating:

5.0

I dislike how the truck had a dolly and bag of blankets in it, that I did not request or require, occupying crucial space. I wanted to move it, but i would be charged if I did, so i worked around it. That said, because of this, the truck is actually smaller than advertised and it may make me reconsider using UHaul again in the future. Just saying

Rating:

5.0

Picking up and turning in the trailer went smoothly. Turning in a day early reduced the charge. Trailer tracked well in the mountains between Denver and Phoenix, with its automatic braking feature.

Rating:

5.0

The woman who took my return was just a delight. She really made it nice to rent from U-Haul.

Rating:

1.0

Staff are very rude and not helpful at all.

Rating:

2.0

When I made the reservation I twisted a utility dolly but when I picked up I was told none was available. Even after pointing out the guarantee that it would be available I still didn't get iy

Rating:

1.0

These people and this business as a whole is the laziest company and has the worst customer service and price gouging and all around awful business. Unfortunately they have a thing that people need and we have to use them if we want to rent a truck.

Rating:

5.0

At pickup and drop-off the service people were awesome.

Rating:

5.0

Manager and staff were courteous and helpful.

Rating:

3.0

The van was advertised as $19.95 for the day. In total I was charged $40.09 to drive 9 miles and had the van for just over an hour. The price advertised does not reflect the actual cost. This is misleading advertising. U hual deliberately misleads customers. I will avoid uhaul in the future and will not recommend them to anyone.

Rating:

1.0

*Arrived for the reservation, system was down, intermittent to shoddy service on app and at the desk. Took 45+ minutes for what should have been a 10 minute visit. Several sales were lost while I was there due to the system. THIS IS UNACCEPTABLE...the girls said it happens all the time. *The truck was parked SO close to the next truck that I had to basically squat and crawl under the mirrors. Good thing that I am not a BIG person, I couldn't have gotten in the door it was parked so close to the next truck After the truck was loaded and I was on the way to the destination, I was told by another driver that there were NO brake lights and or blinkers! Truck only had 5200 miles on it so I am assuming that nobody has checked anything on it. BIG safety issue!

Rating:

5.0

The staff was very helpful

Rating:

5.0

Knowledgeable and so helpful!!

Rating:

5.0

No problems

Rating:

4.0

Love the convenience of this location, however the location had so much equipment that it was a pain to get in and out. Was also asked to return to another location and that was a nightmare because we had to go to 2 different locations because the 1st location was closed to return equipment.

Rating:

5.0

Good staff, management is on top of things!

Rating:

5.0

Excellent in every aspect especially the employees.

Rating:

5.0

The lady working at this location went above and beyond to help me. She made sure things ran smooth. She definitely is an amazing worker!! She made it a great experience!

Rating:

5.0

The General Manager excuse me but I forgot her name was amazing she made the whole experience enjoyable and actually very easy I would definitely go back for all my u haul needs thank you so much for being awesome!!

Rating:

2.0

REALLY hate the required check out and check in to be done via phone. Awful to use. Also the $19.95 per day local van rental a joke. Counting mileage charge, gas refuel, fees, and taxes my total was almost $100. Outrageous for a few hours use

Rating:

5.0

No comment

Rating:

4.0

Overall, my experience with U-Haul was very positive. I rented a 9' truck, and it was in great condition - clean, easy to drive, and surprisingly maneuverable. I was nervous at first since I had never driven one before, but I quickly got used to it. The staff at the Arvada location were fantastic. They were friendly, helpful, and easy to work with. They made the rental process smooth once I was on-site, and I really appreciated their support. The one area that could use improvement is the approval process. I pre-registered and entered all my information ahead of time, expecting to be able to pick up the truck without delay. However, when I arrived early, as suggested by a U-Haul representative, I was not allowed to check in because I was too early. The rep kindly adjusted my reservation, but then I had to re-enter everything on my phone and go through an unexpected identity verification process. This involved U-Haul calling four different people to confirm my identity. In 2025, most people do not answer calls from unknown numbers, so I had to scramble to text friends and family, hoping someone would pick up. While I do not mind extra security, it was frustrating that this could not be completed before arriving at the location. If I had known in advance, I could have prepared a list of people ready to verify for me. Bottom line: Great truck, great staff, but the check-in and approval process needs better communication upfront so customers can prepare and avoid unnecessary stress.

Rating:

5.0

Friendly, knowledgeable and courteous staff. Extremely clean and well-maintained vehicle.

Rating:

5.0

Nothing

Rating:

4.0

Very helpful customer service 👍

Rating:

3.0

I have the kit to be installed June 19th, but they didn't have the lights. Then one day they just emailed to say I have an appointment during my work day.I CANCELLED! Then called to get rescheduled,on a Saturday. On the Saturday to have them installed they called and said they don't have the light kit. OMG!!! They also didn't want to reschedule me, why? I didn't make the appointment. So in August I go in to get my lights on. They don't tell me they don't have the lights they just take 6 hours to hard wire. Every hour was almost done, then an employee told me it's a problem with my car!!!! DONT EVER GO TO THIS UHAUL!!! No discount for all this, just an employee lying! WORST PLACE!!!!

Rating:

5.0

The woman who assisted us was awesome! She also was very professional and did not lose her temper when the person in line in front of us was yelling at her and being rude!

Rating:

5.0

The staff was extremely helpful and knowledgeable.

Rating:

3.0

They were short on staff and complaining about each other. I had to grab my own blankets and return the folded exactly I received them or be charged a $15 clean up fee, which is more than what I paid to rent them.

Rating:

4.0

Your pick up a return processes are too dependent on customers’ understanding of technology, and that doesn’t work reliably. The counter person constantly had to take my phone to move the process along when I picked up my rental. Very frustrating experience.

Rating:

1.0

I was contracted to drop off at Westview Automotive in Northglenn, he informed me that he could not accept a drop off and sent me to a different location without calling ahead. They also did not have room for a drop off. Raul Truillo, was very helpful and called to the Wadsworth location and confirmed. When I arrived no one came to the pick up area to assist. I went inside and found 3 people at the counter, no one acknowledged me and were surly and not helpful. I finally followed the after hours process and left the trailer. The experience with U-Haul until that point had been positive, the drop off took over an hour including driving through city traffic to multiple locations. Disappointed!

Rating:

5.0

All associates were extremely helpful and friendly. At my age I found it difficult to navigate through the electronic process but the associates helped me get through it. I would have rather just filled out paperwork like in the old days. Maybe bringing that back as a back up process for us old folks would be helpful.

Rating:

3.0

I did the self pick up option. As I was driving away I found that the truck's air conditioning did not work at all. On a tight timeline I did not return to swap it out. As I was loading the truck I then realized that the 2 TV boxes I had ordered were not in the truck. Since i needed those I went back to the location to pick them up. When I went to use them I found that they did not have the foam protection corners they were supposed to have. Pretty rough experience overall.

Rating:

5.0

This location has only one entrance on a busy roadway and is easy to miss if unfamiliar with the area. Otherwise, equipment return went smoothly. Personnel efficient. Store was well supplied with all moving necessities.

Rating:

3.0

There was nothing wrong with the truck but it did t come with all the supplies I had ordered.

Rating:

5.0

The staff were helpful and friendly, the truck was tidy, and our overall experience was great!

Rating:

1.0

The movers I hired through UHaul's website never showed up for the move. I ended up doing the moving myself.

Rating:

3.0

Maybe don't make the customer go through the online mobile process if they're at the counter?

Rating:

5.0

Not much to suggest except maybe offer a lower milage charge for frequent renters??

Rating:

5.0

Phone app is a little difficult to navigate but maybe it’ll become easier to use after I do a few rentals.

Rating:

2.0

The staff at this location required everyone to check in online and would not assist with check-in at the desk, which I have never encountered at the multiple U-Haul locations that I have rented trucks and vans at.

Rating:

3.0

An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?

Rating:

5.0

Very nice, knowledgeable staff. Thank you.

Rating:

1.0

Incompétent, unavailable, difficult to work with and no sense of customer service.