Customer Reviews for U-Haul of Arvada

Rating:

5.0

Sin preguntar la atención fue muy buena hablan poquito español tienen que contratar personal en español es todo

Rating:

5.0

Staff was very helpful and efficient.

Rating:

5.0

I only saw one associate for the whole place which made her busy. Maybe other staff were off site helping customers or had the day off. If it was one person staffing the location that is a concern, accidents and incidents do happen.

Rating:

5.0

Great experience. No problems at all.

Rating:

4.0

My girlfriend and I forgot to take a lesbian U-Haul meme picture 😭😭

Rating:

5.0

I found that everything I needed was on display or readily available

Rating:

5.0

10/10 if I had to would do again.

Rating:

5.0

Only difficulty is no left turn access. That's it. Everything else is superb- service, knowledgeability, and hospitality.

Rating:

1.0

This was a complete rip off! The number I was quoted to start off with ended up being 1/3 the finishing cost. You guys should be ashamed of yourselves!!

Rating:

1.0

The poor reading does not reflect the quality of staff. The poor rating reflects the ridiculous corporate process that U-Haul has decided to implement regarding check-in and check out of their equipment The check out process was ridiculous. I had to have two different people verify my identity and that I was renting the U-Haul. What should’ve been a simple five minute transaction took almost 30 minutes. Store staff informed me their hands were tied, and I had to jump through these hoops. I will be using a competitor next time I need to rent a truck solely because your processes are so broken

Rating:

5.0

We were very satisfied with our experience. It was fairly easy. The staff helped us with all the web applications questions so we were leaving with a truck in 20 min

Rating:

5.0

Extremely quick drop off

Rating:

5.0

Friendly and helpfull

Rating:

2.0

The van smelled like smoke, entire thing, had to drive with windows down just to not smell it. They charged me $11 extra for a fee I didn’t select. Wouldn’t recommend this location

Rating:

5.0

Great customer service! Very much improved from before.

Rating:

5.0

Michael F. - the front desk agent/u-haul worker was extremely helpful and kind- there was an issue with the online app (multiple issues) and he was explanatory and helpful throughout — including calling the U-Haul number, speaking to a representative, and ultimately just helping me himself vs. going through the online reservation on the app— as it was at first not working and then became overly complicated (the recent change or requirement of having multiple alternate contacts is a bottleneck and really frustrating, fyi) especially if just moving and your contacts are out of state. I also should not need to have my dad or my sister have to “vouch” for me at 38 years old and after years of being a loyal U-Haul customer. I had to call and give them a heads up which is strange and could also be problematic. What if someone was trying to get away from a bad situation (domestic violence, etc) — having to call someone to tell them they need a U-Haul and to be their alternate contact is odd, let alone two contacts? I suppose I get the intention, especially if someone has an out of state license, but I’d recommend evaluating whether this makes logical sense- I will be refraining from using the online app reservation too going forward unfortunately. Anyways- Michael was really helpful and he seemed to be by himself for a bit (not sure if others were working outside) but he apologized to everyone multiple times for the delay and thanked us for our patience and I was really appreciative of his support.

Rating:

5.0

5* on every level.

Rating:

4.0

It wasn’t5 star but it was a 4 star business was handled

Rating:

5.0

I arrived on a Sunday about 10 minutes after close of business a was struggling to "self-check in" the trailer on website and employee, maybe Dixie, came and helped me. Very much appreciated!! Thank you.

Rating:

5.0

The manager was a pleasure to deal with. Very professional and took care of our check-in quickly and efficiently. No high pressure, only a helpful attitude to get us on our way. Location was very clean, well lit and had easily understood displays with pricing and descriptions. Would highly recommend her and this location.

Rating:

4.0

UHaul is encouraging online reservations and completing the agreement/payment through the app. Note that the app locks up during the process, causing delays. I am so glad a staff member was available to help me; otherwise, I would have been frustrated and probably not use U-Haul in the future if they continue to expect customers to use online only.

Rating:

5.0

Very friendly staff, and very helpful with the equipment and with explaining how to use and to return the equipment.. They also accommodated my arrival and drop off times and did not attempt to pressure me to add services or products that were not necessary.

Rating:

3.0

The miles feel like they are rigged I traveled 7 miles and got charged for 11

Rating:

1.0

There was a rundown curb near the entrance. No markings to it whatsoever. And of course, since there is no markings or yellow paint like there should be… We accidentally hit it because it’s hidden, and it literally popped my tire. So not only did we have to worry about moving my 93-year-old grandma, but also replacing a popped tire before the move… We had a horrible experience we were told we could return our truck to any U-Haul location so we took it down from Arvada where we were moving my 93-year-old grandma, down to Lakewood to transport a heavy desk cause we were told we could return it to any location… Went to a Lakewood location, and we were told nope can’t return it to anyone. This is a one-way truck. So I’m very curious of why we were told we could return it to any location if that’s not the case. I will be calling the general manager of the store to talk about the charges because I refuse to have those extra miles paid due to this. Horrible experience. Every single time we have used U-Haul we have had a horrible experience in one way or another.

Rating:

5.0

There’s one staff there that is so hard working. Caucasian with blonde hair and glitter eye makeup. She’s dedicated.

Rating:

5.0

Jamie was absolutely awesome at the Arvada, CO location. He was extremely helpful and gave us excellent customer service.

Rating:

5.0

Todo está muy bien

Rating:

5.0

Great agent

Rating:

5.0

Rep.was very helpful, truck was clean.

Rating:

5.0

I rarely take these surveys, but the two employees who helped me made a great effort to meet my needs, and I greatly appreciate it. It may have seemed a small thing for them, but it was not possible to complete my tasks without the forrts they made.

Rating:

2.0

Location is difficult to get to if your driving north on wadsworth coming from the south you have turn 3 blocks south of it go 1 block west turn north go 3blks turn east 1blk turn south go1 block south then you are there.

Rating:

3.0

More transparency in the pricing. My bill was almost 3 times the amount of the quoted price.

Rating:

5.0

Customer service was amazing!! Loved all the staff especially DeShandra and Louis. :c)

Rating:

5.0

Manager Dashawn and her staff are very friendly, attentive, efficient, and helpful. I appreciate their work and highly recommend them.

Rating:

5.0

Have a actual human being help with the rental process, instead of your on the app bullshit. Or at least have a choice.

Rating:

5.0

Front desk personnel were super helpful and kind

Rating:

3.0

Nothin wrong with the location but rather the U-haul process, I felt as if I worked for U-Haul,. download the app, make sure location is on, had to take pictures of inside of cab, take poctures of inside of box, take pictures on each side of the truck, report odometer reading , take a picture of odometer reading, report fuel level, take a picture of fuel level, fold the blankets, sweep the truck, verify truck #, ensure fuel is filled (I over filled by 12 gallons and get nothing back for that) 39.99 a day I had the uhaul 2 days and drove 120 miles it cost almost $400.

Rating:

5.0

My one negative encounter is that I was called and asked when I was going to be arriving because another customer was waiting for the equipment I had! Which I feel was inappropriate as I had already notified U-Haul when I was going to drop it off!

Rating:

5.0

Dashawn was AWESOME!!! She was willing to answer all our questions and help us get in and out asap. She had a great smile and was very happy and excited to help.

Rating:

5.0

It was a great experience. Staff was friendly and helpful. Virtually no wait time picking up or dropping off the trailer.

Rating:

5.0

The U-HAUL app could improve. Some steps required me to re-enter information numerous times, as the button for the next step would reload the current page and all previous entered information was cleared. Everything regarding the U-haul of Arvada location was extremely exceptional. Staff was so helpful and friendly. Vehicles and facilities were so clean.

Rating:

2.0

I was told by the person that helped us when we dropped it off that I did not need to check out the trailer. I asked him multiple times stating that it told me that I needed to go online and check it out and he told me this is the problem with AI instead of trusting people. And basically made me feel bad for even questioning, checking the trailer in. After that, I got a call today from the location asking me why I didn’t return the trailer. This is why you should check it in online instead of trusting the individuals to do it for you.

Rating:

5.0

good sevice

Rating:

5.0

I want to thank Jamie and his crew at the Arvada , CO location for taking such good care of us! We completed our 2,000+mile one way move Saturday afternoon. When we realized that the Lakewood location was closed and further away than our destination of Arvada, we pulled into their parking lot just as they were locking the door for the evening. The woman at the door smiled, opened the door back up and listened to my request to drop the trailer at their location. She talked with Jamie about it and they both were extremely understanding and kind. They not only stayed open later to accommodate us, but they also helped us place the trailer in the right spot. Their customer service was outstanding and so welcomed after such a long move. Thank you for everything!!!

Rating:

5.0

The manager of this location was super awesome and very helpful. Thank you so much -- 😁

Rating:

2.0

Location was very understaffed. Booked a van a few weeks out but then was told the reservation was changed to a truck because the vans were overbooked. I know this is also not the fault of the specific uhaul location but everyone was forced to use the app which was clunky and made the process take longer. Process several years ago used to be more streamlined and smooth than this

Rating:

1.0

I was charged for fuel when I returned it with more than I accepted it with.

Rating:

5.0

The lady who helped me was incredibly friendly, helpful and nice. I wish I had gotten her name…

Rating:

4.0

Pick up could be quicker. Should have joint examination of vehicle before taking. Was ready for me and clean. Had to figure out wipers. Price way too high - $1 per mile???

Rating:

5.0

The representative was wonderful to work with and was extremely efficient and helpful when I rented the trailer. Her customer service was excellent! The only issue I had was with the trailer itself. The only tie-down anchors available were on the floor of the trailer, which made it very challenging to secure items taller than 1'. I was able to fashion anchors along the wooden rails that run the length of the trailer on both sides that are about 2' above the trailer floor. But for the price I paid for the rental, I expect anchors integral to the trailer to be available by default. Overall, I had no issues with the trailer during my 3-day, 1,100 mile trip!

Rating:

5.0

Very good service. Trailer perfect for motorcycle.

Rating:

3.0

An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?

Rating:

5.0

Very nice, knowledgeable staff. Thank you.

Rating:

1.0

Incompétent, unavailable, difficult to work with and no sense of customer service.