Customer Reviews for U-Haul of Arvada

Rating:

3.0

The miles feel like they are rigged I traveled 7 miles and got charged for 11

Rating:

1.0

There was a rundown curb near the entrance. No markings to it whatsoever. And of course, since there is no markings or yellow paint like there should be… We accidentally hit it because it’s hidden, and it literally popped my tire. So not only did we have to worry about moving my 93-year-old grandma, but also replacing a popped tire before the move… We had a horrible experience we were told we could return our truck to any U-Haul location so we took it down from Arvada where we were moving my 93-year-old grandma, down to Lakewood to transport a heavy desk cause we were told we could return it to any location… Went to a Lakewood location, and we were told nope can’t return it to anyone. This is a one-way truck. So I’m very curious of why we were told we could return it to any location if that’s not the case. I will be calling the general manager of the store to talk about the charges because I refuse to have those extra miles paid due to this. Horrible experience. Every single time we have used U-Haul we have had a horrible experience in one way or another.

Rating:

5.0

There’s one staff there that is so hard working. Caucasian with blonde hair and glitter eye makeup. She’s dedicated.

Rating:

5.0

Jamie was absolutely awesome at the Arvada, CO location. He was extremely helpful and gave us excellent customer service.

Rating:

5.0

Todo está muy bien

Rating:

5.0

Great agent

Rating:

5.0

Rep.was very helpful, truck was clean.

Rating:

5.0

I rarely take these surveys, but the two employees who helped me made a great effort to meet my needs, and I greatly appreciate it. It may have seemed a small thing for them, but it was not possible to complete my tasks without the forrts they made.

Rating:

2.0

Location is difficult to get to if your driving north on wadsworth coming from the south you have turn 3 blocks south of it go 1 block west turn north go 3blks turn east 1blk turn south go1 block south then you are there.

Rating:

3.0

More transparency in the pricing. My bill was almost 3 times the amount of the quoted price.

Rating:

5.0

Customer service was amazing!! Loved all the staff especially DeShandra and Louis. :c)

Rating:

5.0

Manager Dashawn and her staff are very friendly, attentive, efficient, and helpful. I appreciate their work and highly recommend them.

Rating:

5.0

Have a actual human being help with the rental process, instead of your on the app bullshit. Or at least have a choice.

Rating:

5.0

Front desk personnel were super helpful and kind

Rating:

3.0

Nothin wrong with the location but rather the U-haul process, I felt as if I worked for U-Haul,. download the app, make sure location is on, had to take pictures of inside of cab, take poctures of inside of box, take pictures on each side of the truck, report odometer reading , take a picture of odometer reading, report fuel level, take a picture of fuel level, fold the blankets, sweep the truck, verify truck #, ensure fuel is filled (I over filled by 12 gallons and get nothing back for that) 39.99 a day I had the uhaul 2 days and drove 120 miles it cost almost $400.

Rating:

5.0

My one negative encounter is that I was called and asked when I was going to be arriving because another customer was waiting for the equipment I had! Which I feel was inappropriate as I had already notified U-Haul when I was going to drop it off!

Rating:

5.0

Dashawn was AWESOME!!! She was willing to answer all our questions and help us get in and out asap. She had a great smile and was very happy and excited to help.

Rating:

5.0

It was a great experience. Staff was friendly and helpful. Virtually no wait time picking up or dropping off the trailer.

Rating:

5.0

The U-HAUL app could improve. Some steps required me to re-enter information numerous times, as the button for the next step would reload the current page and all previous entered information was cleared. Everything regarding the U-haul of Arvada location was extremely exceptional. Staff was so helpful and friendly. Vehicles and facilities were so clean.

Rating:

2.0

I was told by the person that helped us when we dropped it off that I did not need to check out the trailer. I asked him multiple times stating that it told me that I needed to go online and check it out and he told me this is the problem with AI instead of trusting people. And basically made me feel bad for even questioning, checking the trailer in. After that, I got a call today from the location asking me why I didn’t return the trailer. This is why you should check it in online instead of trusting the individuals to do it for you.

Rating:

5.0

good sevice

Rating:

5.0

I want to thank Jamie and his crew at the Arvada , CO location for taking such good care of us! We completed our 2,000+mile one way move Saturday afternoon. When we realized that the Lakewood location was closed and further away than our destination of Arvada, we pulled into their parking lot just as they were locking the door for the evening. The woman at the door smiled, opened the door back up and listened to my request to drop the trailer at their location. She talked with Jamie about it and they both were extremely understanding and kind. They not only stayed open later to accommodate us, but they also helped us place the trailer in the right spot. Their customer service was outstanding and so welcomed after such a long move. Thank you for everything!!!

Rating:

5.0

The manager of this location was super awesome and very helpful. Thank you so much -- 😁

Rating:

2.0

Location was very understaffed. Booked a van a few weeks out but then was told the reservation was changed to a truck because the vans were overbooked. I know this is also not the fault of the specific uhaul location but everyone was forced to use the app which was clunky and made the process take longer. Process several years ago used to be more streamlined and smooth than this

Rating:

1.0

I was charged for fuel when I returned it with more than I accepted it with.

Rating:

5.0

The lady who helped me was incredibly friendly, helpful and nice. I wish I had gotten her name…

Rating:

4.0

Pick up could be quicker. Should have joint examination of vehicle before taking. Was ready for me and clean. Had to figure out wipers. Price way too high - $1 per mile???

Rating:

5.0

The representative was wonderful to work with and was extremely efficient and helpful when I rented the trailer. Her customer service was excellent! The only issue I had was with the trailer itself. The only tie-down anchors available were on the floor of the trailer, which made it very challenging to secure items taller than 1'. I was able to fashion anchors along the wooden rails that run the length of the trailer on both sides that are about 2' above the trailer floor. But for the price I paid for the rental, I expect anchors integral to the trailer to be available by default. Overall, I had no issues with the trailer during my 3-day, 1,100 mile trip!

Rating:

5.0

Very good service. Trailer perfect for motorcycle.

Rating:

4.0

Truck made a squealing noise every now and again but over all ran fine

Rating:

3.0

The truck was clean and well-maintained so that’s the main thing. Staff was friendly and polite. For reference, I made my reservation on the app, and in future, I would probably call the store or go in person to complete a reservation. Lesson learned. My issues: 1. I specifically chose the U-Haul location closest to me to pick up the truck. A day or so before when I received the text from U-Haul to confirm, they changed the location on me. Not too much farther, but I thought this was weird and a little confusing. I did not receive any notification saying “hey we have to change this location bc of whatever reason,” just received the confirmation text and voicemail with a different address. Fine. I can deal. 2. I arrived to the updated location a few minutes before my scheduled time. I got to the counter and had to fill out a crap ton of additional paperwork that I could only fill out on the app, because that’s how my reservation was begun. This was not just annoying, but also redundant. I had already uploaded images of my DL and filled out a lot of this info. I had a staff member in front of me and would have vastly preferred to handle everything through him, but that was not an option for either of us. 3. I rented some moving blankets and other equipment along with the truck in my initial app reservation. I paid for these. Due to the above mentioned annoyances, I forgot to check to make sure I received these. I did not receive them. But my contract sure said I did. Yay! 4. PSA U-Haul trucks do not lock. The cab did, where I sat. But also you have to use your key to lock both doors manually. The truck part where all your stuff is? It will latch closed so your stuff doesn’t fall out. It does not have lock capability. I had to buy a combination lock. No one at U-Haul told me this. My movers did. 5. At the end of my trip, I drove a few hours at night. Got pulled over bc there was some sort of rear light that I had to manually turn on. To be fair, this was my fault for being ignorant and not reviewing the manual, but I know I’m not the only one so heads up read your manual, friends. Cop asked for ID and insurance paperwork for the truck. Good freaking luck, pal, it’s all on the app and I have bad service. I could not find the truck insurance. Cop had pity on me after he showed me where the light knob was and confirmed the truck was in working order and I was just an idiot, so he didn’t make me find the insurance and let me go. But HOW STRESSFUL. To be clear, in terms of this location, the only thing I’m peeved about is that they didn’t give me the extra rental equipment that I reserved but still charged me for it. My complaints are mainly for U-Haul itself, I guess. Would I use U-Haul again? Honestly, yeah. Because other rental companies are going to have other weird quirks and at least I’m familiar with these now. Plus, again, the truck was clean and worked great. I got several quotes and this was the best price.

Rating:

5.0

Uhaul is always a great place for storage and rentals for trucks. I am a frequent customer and staff is always professional and very helpful.

Rating:

5.0

Great service

Rating:

5.0

Excellent customer service

Rating:

2.0

Office woman was lovely.Yard employees are useless.Got my truck with 10 miles in fuel. Ran out of gas on the way to the station up the street. Employees sitting around while I’m there and can’t fill trucks with gas so now I’m walking down wadsworth for a over a mile each way after I paid your company for a service. Had to buy a 5 gallon can and fill it 3 times to start the truck.also Stop trying to go paperless with apps. Everybody in the store including me wanted to go walk out over your company trying to implement everything into an app. And taking unnecessary time from clients for your company to make more profits.Used u haul for years and years.have been a repeat client. I think I will use another rental service from now on and make sure everyone I know does as well. Thanks

Rating:

4.0

I would just keep doing what you’re doing because everything was just right!

Rating:

4.0

Thanks u-haul for the good service.

Rating:

4.0

Requested a dolly but it was not in the vehicle. Not sure if it was because I did the self-check-in and it was before they opened.

Rating:

5.0

Everyone who assisted me was very friendly and helpful despite the store being incredibly busy. I really appreciated the service!

Rating:

3.0

I absolutely hated the mobile check in process.

Rating:

5.0

Representatives made it very easy. Malik was super friendly and professional.The truck was clean and the whole process was very convenient.Will definitely be using this location and recommending to friends and family.

Rating:

5.0

I didn’t get the man’s name who helped me, but his customer service was on point! He made the process quick and easy. 10/10

Rating:

5.0

These guys came through when everything was falling apart. Amazing staff.

Rating:

5.0

Everything was great!

Rating:

5.0

The overall facility was clean, organized and managed well. I was quite impressed with how efficient they were able to operate.

Rating:

5.0

Nice Folks, very helpful. Trailer had new tires. However, they were installed on 3 badly rusted rims. Two of which are a significant hazard and should be replaced before its next rental. Actually stunned that the valve stems are not leaking with all the rust around them. Trailer had Tennessee tags.

Rating:

5.0

I couldn't believe how quickly DeShawn (hope I spelled that right) got us signed out and hooked up our trailer! She absolutely was amazing and professional.

Rating:

5.0

UHaul needs to have more than one staff member on duty.

Rating:

1.0

First off, I called the Arvada location prior to my rental to ask a question and was responded to with AI. When I arrived at the location to pick up the vehicle there was only one very inexperienced employee on a busy Saturday morning and when I arrived at the counter was basically told that I had to take care of the whole process on your app. I was also surprised that your daily rental rate of $19.95 is literally a bait and switch. My contract even says the daily rate is $19.95 and right next to it says "Rental Charge $109.00." I asked about this and the manager told me that I was allowed 100 miles at .89/mile but the contract says I used 99 miles at .49/mile, so that puts the lie to what she said. Finally, a day after I returned the van I was send a new bill for $150 for damage. They say there was a small dent in the back door. I didn't even use the back door, loaded from the side of the van and never had the rear of the vehicle near anything that could have damaged it. I have disputed this charge with my credit card company and will seek to have it removed. For all of these reasons I believe this Arvada Colorado rental location is dishonest and I will never use your rental company again.

Rating:

5.0

Very friendly and helpful staff at location.

Rating:

5.0

The truck was not swept out, I did sweep it out before IO returned it.

Rating:

5.0

The two ppl working were very helpful and very clearly working so hard when it was so busy. the computers and systems were slow.

Rating:

2.0

Team was great but uhaul servers crashing made renting a truck take 90 minutes.

Rating:

5.0

The staff were so helpful and kind to my granny. I would highly recommend this location to others.

Rating:

5.0

The Arvada Colorado team received my equipment perfectly. Everybody was super friendly and well trained. They acknowledged there was no damage and made sure the accessories I rented were also checked in.

Rating:

5.0

I am very thankful for service received. Luis and team worked through challenges to ensure my vehicle had lights installed and then Luis walked step by step on items needed and hook up of trailer safely.

Rating:

4.0

The van has line connected to the tank was loose. Upon pickup, We had filled up the tank since it was close to empty. After, as we were driving another driver was beeping at us pointing to the tank. We pulled over to find this tube completely dislodged from the gas tank and spilling gas all over the side and road as we were driving. Did our best to tighten it and drove the rest away to the location to pick up the items for moving. We continue to check on it through the process since it was a long day moving. I brought it to the attention of the clerk upon my return. I was a bit disappointed because it definitely was a hazard and a safety issue for us. If a spark would have happened it would not be a good turnout.

Rating:

5.0

Rented Van nice clean no problems.

Rating:

4.0

The staff at this location were very patient and helpful. The phone app and process required to rent a truck, however, is terrible. It is not intuitive and did not work smoothly. It took 50 minutes from the time we started the process until I drove away with the truck. The staff had to use some of their own work-arounds to make it work correctly. The truck was clean but it is older and the ignition key does not work properly. It requires jiggling the key just right to get it to turn in the lock - a staff member had to show me how. Despite the extremely nice and helpful staff at this location I will not rent from U-Haul again because of the terrible phone app and its complicated and poorly designed process. However, if someone wants to rent from U-Haul despite the terrible phone app process I would recommend this location because of the great staff.

Rating:

1.0

Very disappointed with no customer service. I had to scan and check myself in. This is something that your representatives should do, why else would they get paid? I basically did their job for them.

Rating:

3.0

An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?

Rating:

5.0

Very nice, knowledgeable staff. Thank you.

Rating:

1.0

Incompétent, unavailable, difficult to work with and no sense of customer service.