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Timothy SCustomer Reviews for U-Haul of Arvada
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul first sent me to a pick up location in Golden, on Washington. When I went to pick up the trailer the young man inside spoke very broken English and got his manager on a cell phone. Whoever was on the other end of the cell phone was very rude and insulting. He was asking for information I would gladly give to an individual in person and I informed him that U-Haul had all of my information. He told me to “ GET THE F**k out of his store”. I left andI called U-Haul corporate and they sent me to the location on Washington. The young lady inside was very helpful and very friendly. A really good worker as she got me hooked up very fast and on my way.
GORDON LEverything was great except that there was only one person working in the store and they had to go and hitch up the trailers so it took 30 minutes to get our trailer
ERIN LI had a great experience with this team. I do think that although everyone has gone to automated rentals that it needs to be both regular and automated. Some of us are not as anxious to just get it done and need some real questions answered. Thank you
ELSIE SThe online checkout system is somewhat confusing for us older folks, but thankfully with assistance from an amazing lady at the front desk all went well both pickup and return. I cannot say enough about the person who was at the front desk at 7AM on a Saturday morning. There were several of us who needed help with the online app and she was amazingly knowledgeable, friendly and efficient. I understand the desire of a company to want to reduce labor costs, but had this individual not been available the reviews given would have been much worse,
DON JThis location is great..... nice and polite people, they were great!
DONALD RThe whole group was very well maintained and very courteous a very awesome experience
TIMOTHY MBest Uhaul experience I have had to date. I have rented alot and this location is awesome and I will always use them now. Thank you.
MICHELLE SDixie provide d excellent service
DIANA VLoved the whole process, just checked in and out from my phone with ease!
Erin MExcellent experience
John DI dropped off the tow dolly at 4:30pm, way before the closing time. The lady working outside said I was good to go and I got charged $20 after-hour service fee the next day.
ZHENGGENG LMy experience was great. The truck was clean and drove well. Equipment was available as ordered.
Tom WNot have a bitch ass cunt attitude. I will never do business at that location ever the fuck again. Trailer was broken and damaged. Bitch also tried claiming my ID was invalid. Fuck you
CHRISTOPHER HIt took too long to get help dropping the car carrier. When I returned to drop the truck, the service was excellent.
THOMAS HCan’t think of anything, thx for making my moving experience seamless and easy 😎
THOMAS MNothing we had troubles at the beginning but Uhaul came though with flying colors. will continue to rent from Uhaul in future
ROBERT HStaff was flat out rude, and ignored several customers . Never going back to U-Haul
tedd bA fantastic experience. The General Manager is the best!
ERVIN LFabulous and friendly customer service, clean and well-maintained equipment. Had a great experience.
Jessica BI know it fault who were working in. It seemed like they were the only ones there join check out and check in so often times I would stand in the office with nobody there I have to walk all around to look from you just took longer to get done.
Natasha LI dislike how the truck had a dolly and bag of blankets in it, that I did not request or require, occupying crucial space. I wanted to move it, but i would be charged if I did, so i worked around it. That said, because of this, the truck is actually smaller than advertised and it may make me reconsider using UHaul again in the future. Just saying
Gunnar NPicking up and turning in the trailer went smoothly. Turning in a day early reduced the charge. Trailer tracked well in the mountains between Denver and Phoenix, with its automatic braking feature.
WARREN LThe woman who took my return was just a delight. She really made it nice to rent from U-Haul.
TIMOTHY BStaff are very rude and not helpful at all.
Tyler WWhen I made the reservation I twisted a utility dolly but when I picked up I was told none was available. Even after pointing out the guarantee that it would be available I still didn't get iy
JOHN DThese people and this business as a whole is the laziest company and has the worst customer service and price gouging and all around awful business. Unfortunately they have a thing that people need and we have to use them if we want to rent a truck.
Lacey SAt pickup and drop-off the service people were awesome.
SETH WManager and staff were courteous and helpful.
MITCHELL WThe van was advertised as $19.95 for the day. In total I was charged $40.09 to drive 9 miles and had the van for just over an hour. The price advertised does not reflect the actual cost. This is misleading advertising. U hual deliberately misleads customers. I will avoid uhaul in the future and will not recommend them to anyone.
MATTHEW W*Arrived for the reservation, system was down, intermittent to shoddy service on app and at the desk. Took 45+ minutes for what should have been a 10 minute visit. Several sales were lost while I was there due to the system. THIS IS UNACCEPTABLE...the girls said it happens all the time. *The truck was parked SO close to the next truck that I had to basically squat and crawl under the mirrors. Good thing that I am not a BIG person, I couldn't have gotten in the door it was parked so close to the next truck After the truck was loaded and I was on the way to the destination, I was told by another driver that there were NO brake lights and or blinkers! Truck only had 5200 miles on it so I am assuming that nobody has checked anything on it. BIG safety issue!
Toni ZThe staff was very helpful
TIMOTHY PKnowledgeable and so helpful!!
OSCAR CNo problems
DAVID BLove the convenience of this location, however the location had so much equipment that it was a pain to get in and out. Was also asked to return to another location and that was a nightmare because we had to go to 2 different locations because the 1st location was closed to return equipment.
SHAUN VGood staff, management is on top of things!
ROBERTA EExcellent in every aspect especially the employees.
Christopher RThe lady working at this location went above and beyond to help me. She made sure things ran smooth. She definitely is an amazing worker!! She made it a great experience!
Phillip RThe General Manager excuse me but I forgot her name was amazing she made the whole experience enjoyable and actually very easy I would definitely go back for all my u haul needs thank you so much for being awesome!!
JOSHUA CREALLY hate the required check out and check in to be done via phone. Awful to use. Also the $19.95 per day local van rental a joke. Counting mileage charge, gas refuel, fees, and taxes my total was almost $100. Outrageous for a few hours use
Cynthia MNo comment
ADOLPHE MOverall, my experience with U-Haul was very positive. I rented a 9' truck, and it was in great condition - clean, easy to drive, and surprisingly maneuverable. I was nervous at first since I had never driven one before, but I quickly got used to it. The staff at the Arvada location were fantastic. They were friendly, helpful, and easy to work with. They made the rental process smooth once I was on-site, and I really appreciated their support. The one area that could use improvement is the approval process. I pre-registered and entered all my information ahead of time, expecting to be able to pick up the truck without delay. However, when I arrived early, as suggested by a U-Haul representative, I was not allowed to check in because I was too early. The rep kindly adjusted my reservation, but then I had to re-enter everything on my phone and go through an unexpected identity verification process. This involved U-Haul calling four different people to confirm my identity. In 2025, most people do not answer calls from unknown numbers, so I had to scramble to text friends and family, hoping someone would pick up. While I do not mind extra security, it was frustrating that this could not be completed before arriving at the location. If I had known in advance, I could have prepared a list of people ready to verify for me. Bottom line: Great truck, great staff, but the check-in and approval process needs better communication upfront so customers can prepare and avoid unnecessary stress.
Zachary OFriendly, knowledgeable and courteous staff. Extremely clean and well-maintained vehicle.
SONG ANothing
DANIEL RVery helpful customer service 👍
Wade NI have the kit to be installed June 19th, but they didn't have the lights. Then one day they just emailed to say I have an appointment during my work day.I CANCELLED! Then called to get rescheduled,on a Saturday. On the Saturday to have them installed they called and said they don't have the light kit. OMG!!! They also didn't want to reschedule me, why? I didn't make the appointment. So in August I go in to get my lights on. They don't tell me they don't have the lights they just take 6 hours to hard wire. Every hour was almost done, then an employee told me it's a problem with my car!!!! DONT EVER GO TO THIS UHAUL!!! No discount for all this, just an employee lying! WORST PLACE!!!!
Elizabeth BThe woman who assisted us was awesome! She also was very professional and did not lose her temper when the person in line in front of us was yelling at her and being rude!
CRISTY NThe staff was extremely helpful and knowledgeable.
Nicholas GThey were short on staff and complaining about each other. I had to grab my own blankets and return the folded exactly I received them or be charged a $15 clean up fee, which is more than what I paid to rent them.
SCOTT GYour pick up a return processes are too dependent on customers’ understanding of technology, and that doesn’t work reliably. The counter person constantly had to take my phone to move the process along when I picked up my rental. Very frustrating experience.
Peter WI was contracted to drop off at Westview Automotive in Northglenn, he informed me that he could not accept a drop off and sent me to a different location without calling ahead. They also did not have room for a drop off. Raul Truillo, was very helpful and called to the Wadsworth location and confirmed. When I arrived no one came to the pick up area to assist. I went inside and found 3 people at the counter, no one acknowledged me and were surly and not helpful. I finally followed the after hours process and left the trailer. The experience with U-Haul until that point had been positive, the drop off took over an hour including driving through city traffic to multiple locations. Disappointed!
William LAll associates were extremely helpful and friendly. At my age I found it difficult to navigate through the electronic process but the associates helped me get through it. I would have rather just filled out paperwork like in the old days. Maybe bringing that back as a back up process for us old folks would be helpful.
ROBERT UI did the self pick up option. As I was driving away I found that the truck's air conditioning did not work at all. On a tight timeline I did not return to swap it out. As I was loading the truck I then realized that the 2 TV boxes I had ordered were not in the truck. Since i needed those I went back to the location to pick them up. When I went to use them I found that they did not have the foam protection corners they were supposed to have. Pretty rough experience overall.
Jason HThis location has only one entrance on a busy roadway and is easy to miss if unfamiliar with the area. Otherwise, equipment return went smoothly. Personnel efficient. Store was well supplied with all moving necessities.
DALE TThere was nothing wrong with the truck but it did t come with all the supplies I had ordered.
KYLE SThe staff were helpful and friendly, the truck was tidy, and our overall experience was great!
Lisa MThe movers I hired through UHaul's website never showed up for the move. I ended up doing the moving myself.
Keith CMaybe don't make the customer go through the online mobile process if they're at the counter?
JADE SNot much to suggest except maybe offer a lower milage charge for frequent renters??
Chad GPhone app is a little difficult to navigate but maybe it’ll become easier to use after I do a few rentals.
JEFFREY MThe staff at this location required everyone to check in online and would not assist with check-in at the desk, which I have never encountered at the multiple U-Haul locations that I have rented trucks and vans at.
Catherine PDixie was really helpful as tired as she looked went above and beyond.
JAVIER TThe customer service was great during pickup and drop off. When we came into schedule our trailer, the gal helping was less than polite, but got the job done. Overall our experience was good and we would use this location again.
ELY GVery clean and well-lit for my late evening return. I did not interact with any employees because the location was closed. The online check-in went very smoothly.
STEVEN WAn employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?
Stetson R | Overall ExperienceVery nice, knowledgeable staff. Thank you.
Daniel B | Overall ExperienceIncompétent, unavailable, difficult to work with and no sense of customer service.
Emma M | Overall ExperienceAfter spending a half an hour on the phone, talking to six different people, I supposedly scheduled my UBox pick up for the next day. The next day, they still had no idea I was coming for pick up.
Taryn C | Overall Experience