Everyone was knowledgeable and very pleasant
MYRA SCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think the person who helped us was Devon--he was great. Helpful, pleasant, engaged; said he'd worked for UHaul for 3 years, since he was 17. He was patient and we appreciated all his help!!
MELANIE REasy to rent a van for a few hours, especially using the app. The staff at U-Haul were very friendly as well.
chris aThe truck I rented was being used by an employee when I arrived for pickup. The gas tank was not full however I was charged to return the tank to full which was extremely overpriced.
Jordan HGreat customer service and very friendly!!
MATTHEW GWe had a long line and a long wait at the counter. It would be great if the people there could just acknowledge the situation and tell us that other salespeople are out in the parking lot and will be with you shortly. … or just say something
JAMES HAnother great experience.
GARY PGive some indication of where to park cars that have to be left during short rental periods. I was asked to move in a less than kind manner simply because there was no direction, none that I saw anyway. I don’t blame him, but everyone would benefit.
THOMAS KVery helpful and friendly service!
DONALD BThe gentlemen who helped me were outstanding. Very helpful, courteous and had a very good knowledge base of their equipment and made the perfect recommendation on what to rent. Professional in every way
GARY MNothing. Another great experience!
BRADLEY KGreat service from the staff! I will use this location again if the need arises.
Steven KThe workers there are always friendly and helpful. Perfect experience.
Jennifer AFriendly staff and excellent service. In and out quickly and return was a snap!
KEITH DThis location was great! The personnel were very friendly and so efficient! I got in and out very fast on both pickup and return and I really appreciated that! They will be my go-to location from now on!
ERIC BThe computer were slower than molasses but they still were able take care of me.. and checked the truck back in.
ALEKSANDR LChelsea was amazing.
Anna WThis rental experience was terrific.......! Very quick and efficient, and the equipment was in very good shape....!!
ALAN WVery friendly staff, made it so easy picking up my truck
RONELLE MEverything was great. People were excellent to deal with, process was easy, equipment was good.
KEITH SExcellent, fast service in returning the trailer.
Jeffrey YStreamline check in and out! Need to rent? Please use this Uhaul location as they are always organized and trucks are always clean. We’ve rented twice in last two years.
Kelly KThe best U-Haul location I’ve used. Friendly and very quick in and out.
Steven MEveryone was professional and attentive. I would use this facility again
MARTIN SEast access. Fast service. And available trucks.
Dennis APerson that checked me in was awesome. He did a great job.
CHRISTOPHER SThe requested equipment was available even after rescheduling three times! I appreciated that flexibility and availability!
DONALD SThe staff was so helpful, kind and attentive. They made us laugh and answered all our questions. Appreciate everything they did to make this rental process be smooth and effortless.
MELINA LSuper helpful for a last minute emergency rental. Very friendly and worked with me to get the right equipment and made sure I had everything needed in a crisis
SHANE TI use them at least one time a year and they are always great to work with.
CHRISTOPHER KMy husband and I have used this location in the past and they are so helpful. It is always a wonderful experience. Moving is stressful enough, but they make it far less painful!
BRUCE DShocks on the van were clearly worn out. Very bouncy and uncomfortable ride. Staff was great and super helpful.
TIMOTHY GGreat technical advice with outstanding setup.
KENNETH NI only clicked "no" on Were the personnel helpful because I dropped it off after hours - no one was there
John RCordial and helpful staff
MATTHEW TI am very tech savvy and your app/Qr code return process does not work well. I could not get the mileage/gas gauge photo to load from my iPhone. I had to use your built in exit button to abort the photo upload step. Many thanks for listening
DOUGLAS AThe staff and location was great, but the App experience was terrible.
WELTON BI picked up an enclosed 5x8. Immediately, I knew there was a tire problem, probably an out-of-balance issue. I took the trailer back the next day and explained the situation to Harry. I believe his remark after looking at the tires is, there is a little wear on one tire and we do not have any other trailers. he did not offer to change the tire. I said I am going to drive mstly highway speeds anyway so I did not want to wait around or go to another location to get a trailer. We brought it back the following Monday and informed the manager and he reduced the cost of the rental and understood our position.
PATRICK BWe love the convenience and pricing of this place. We keep coming back.
ROBERT JAlso very clean. The young man who helped me on my return also véry friendly. Good experience, all the way around.
GEORGE G